Trusted Agent profile · Westminster
★★★★★
2,441 reviews across 2 platforms
122 St. John's Wood High Street, St. John's Wood, NW8 7SG, Westminster, NW8 7SG
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 122 St. John's Wood High Street, is rated 4.6 out of 5 across 2,441 reviews on two platforms, including 261 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Chestertons St John's Wood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
GoogleRichard was very helpful, chased down everthing we needed, and got it all sorted in the nick of time. All settled in my lovely new studio flat.
Thank you for your wonderful feedback, Ralph! We're thrilled to hear that Richard provided you with exceptional service and helped you settle into your new studio apartment. Enjoy your new space, and we look forward to assisting you again in the future!
5/5
GoogleJan has been very attentive and flexible, he helped us finding the place of our dreams. The whole process has been very smooth and fast, highly recommended
Thank you, Giulia! We're thrilled to hear about your positive experience with Jan. Helping you find your dream place is what we strive for, and it's great to know the process was smooth and efficient. Your recommendation means a lot to us!
5/5
TrustpilotRyan Briggs is very helpful.
Thank you for your kind words, Charlotte! We're thrilled to hear that Ryan provided you with helpful service. Our team is dedicated to ensuring a great experience for all our clients. Your feedback means a lot to us!
5/5
TrustpilotOutstanding Rental Service Experience with Katherine Ma
I had the pleasure of working with Katherine Ma for my recent apartment search, and I couldn't be more satisfied with the service she provided. Katherine was incredibly patient, professional, and enthusiastic throughout the entire process. She went above and beyond to ensure that I had all the information I needed and answered all my questions promptly. Her dedication and support were invaluable, and I highly recommend her to anyone in need of rental services.
Thank you for taking the time to leave such an excellent review for Katherine - we'll make sure to send this on to her. Have a great week!
5/5
TrustpilotA great process end-to-end
Chestertons in Fulham recently helped us find a new place to live. Issy - who was our rep - shared places that were relevant and was always able to work around our schedule to view them. She took our brief and was spot on each time with her recommendations - with other agents, we wasted a load of time in viewings that were far off - conversely we offered on 2/2 of the places we viewed with Issy.When a place came up we loved, Issy moved quickly to help us secure it, arranged second viewings to help the move-in and stayed close to the work happening / needed to make sure it was done. Any challenges that came up, Issy was on top of and solved quickly, usually with 24h.We were always made to feel like we were a priority for Issy and it’s been great working with her throughout the process.
Hi Ric, thank you for taking the time to leave a review for Issy. We're delighted to hear she found you the perfect home and made the process easy for you. Should you look to move in the future, we'll be more than happy to help. Best wishes!
5/5
GoogleLenka runs a great lettings team. Her team have looked after me well for eight years finding suitable tenants and managing the property taking on all the responsibilities. When I came to sell the property, David found a buyer and helped make the process smooth. It all worked out well. If all estate agents were like Chestertons, St John's Wood, we would all be in a better place.
Thank you for your fantastic feedback, Michael! We're thrilled to hear that Lenka and David provided you with such great service over the years. Your satisfaction is our priority, and we appreciate your support and trust in our team. Looking forward to continuing to assist you!
5/5
TrustpilotThank you Catherine and Simon
Our property manager was Catherine Whaley. She accommodates all our maintenance requests and other queries and responds efficiently. We had such a delightful time during our tenancy thanks to her assistance. We would also like to thank Simon for assisting us on our flat-hunting journey, he provided multiple options within our parameters very efficiently and coordinated the viewing date to make it extremely convenient for us to compare and make the decision.
Hi Yvonne, we appreciate you taking the time to leave a review for Catherine and Simon. We're happy to hear they have been on hand to help with your property search and any maintenance queries that have come up. Please do let us know if you need anything else.
1/5
TrustpilotFurniture in contract not in flat
We moved into a property in the area and it was a complete shambles. After speaking to George Porter at Chestertons, we were assured it would be fully furnished, but when we arrived, furniture promised in the flat, such as a sofa, was simply not there when we arrived due to previous tenants taking it with them. We were offered a small compensation amount, and when we spoke to Hannah Al-Sayyah Marla and explained it did not simply cover the costs, she threatened to hold the money they offered.AVOID AT ALL COSTS.
Hi Caitlin, we’re sorry to see you have left rating. After speaking with the team, we are aware that you were offered a fair compensation value, bearing in mind that the sofa previously in situ would have been second or even third hand. Initially you were in disagreement of the amount, so we placed the compensation offer on hold until a resolution was reached. We then received notification that you were happy to proceed with this and we sent the funds over immediately. We hope this clarifies the matter and if you have any further queries, please do let us know.
5/5
TrustpilotEfficient, reliable and friendly.
The team at Pendletons seem very organised; Lorna was great helping me to find and secure an apartment and Suzan made sure the moving in process was smoothly handled. To be honest I initially thought the slogan "you can depend on Pendletons" was a little on the cheesy side, but I did feel I could depend on them! Also, Rebecca, who handled the inventory on moving in, was completely awesome and genuinely interested. Would highly recommend.
Dear Monty,Thank you for your fabulous 5* review and for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and they were indeed dependable. Wishing you all the best for the future.
1/5
GoogleThis is the worst branch of this agency. The flat we were supposed to move into hadn’t been cleaned, and the mattress that was meant to be replaced was still there. Then they tried to convince us that the flat had actually been cleaned. And it only got worse after that. The manager, Kafi, is an absolutely incompetent specialist. She takes more than a week to respond to emails. The flat needs several serious repairs, such as a non-working extractor fan, and she has been ignoring this issue for three months now. We bought a new table for the flat, as she recommended, and sent her the receipt for the amount we paid. She said she would pass this on to the team responsible for payments. This month we paid the rent minus the exact amount of the table, and we then received a message from her colleague saying we had underpaid. Meaning she never passed on the information about the table purchase to the team.
We’re truly sorry to hear about your experience, Vitalina. Your feedback is invaluable, and we’re committed to addressing these issues promptly. We aim to provide a better service, and we appreciate you bringing this to our attention. Thank you for your patience as we work to resolve these matters.
5/5
TrustpilotSuper positive experience from our property manager, Samuel
We’ve had a really positive experience with Chestertons, particularly with Samuel as our property manager. From the beginning, he has been incredibly responsive, attentive, and considerate throughout the move-in process. He was always quick to answer questions, provide updates, and assist with any issues that came up, which made settling into a new apartment and moving countries much less stressful.
Thank you, Lori! We’re thrilled to hear about your positive experience with Samuel. Our team strives to provide excellent support during such an important time, and it’s great to know that his efforts made your move easier. We appreciate your feedback and wish you all the best in your new home!
5/5
TrustpilotAmanda Goodman from Chestertons has…
Amanda Goodman from Chestertons has been a great help all through my tenancy swap process.Even though the process became tiresome due to various reasons out of our control, she kept her calm. She explained everything to me clearly even after me calling her like 10 times in a day! We were finally able to finish the swap and all thanks to Amanda for being on top of everything.
Hi Aashi, thank you for your feedback. We're delighted to hear that Amanda was on hand throughout your tenancy swap, we'll be sure to pass your compliments on to her. Best wishes!
5/5
TrustpilotEFFICIENT, HELPFUL AND ATTENTIVE STAFF
I was very happy with the service I received from Chestertons in relation to the sale of one property. The sales team were very helpful and attentive; from the negotiation of the sale price in a difficult market to the completion of the conveyance.
Thank you, Mauricio! We’re thrilled to hear you had a great experience with our sales team. Your satisfaction is our priority, and we appreciate your kind words about their support during your property sale. Looking forward to assisting you again in the future!
5/5
TrustpilotSarah has been extremely helpful in…
Sarah has been extremely helpful in overseeing the management of my rental property. I really appreciate all her support and professionalism. Thank you.
We’re thrilled to hear about your positive experience with Sarah! It's great to know that her support and professionalism made a difference in managing your rental property. Thank you for sharing your feedback!
5/5
TrustpilotSimply perfect
I highly recommend Synika Regis-Jackson as property manager from Chestertons, for their exceptional property management services. Synika has been consistently responsive to our needs, providing proactive support and solutions. Her kindness and professionalism truly set her apart. She goes above and beyond to ensure everything runs smoothly, and we feel incredibly fortunate to have her managing our property. Five stars!
We are so pleased to hear that you found the property of your dreams and that Georgina was able to make it stress-free for you. Thank you for this lovely review, wishing you all the best in your new home!
1/5
TrustpilotScamming renters and owners alike
Kara Bluitt and her team at Chestertons Fulham clearly cannot resist the temptation to take money that isn't theirs. They tried to just skim a few hundred pounds out of our deposit for no reason. When confronted with the fact that the "defects" they were keen to charge us for were actually detailed as pre-existing in the check-in inventory, they wouldn't even bother to reply. They would repeatedly blame delays on the owners. Eventually I had to contact the owners myself to resolve the matter and eureka, 4 months later, we finally have our deposit back. Throughout our tenancy, whenever maintenance issues would arise, they would send strictly their contractors, who would not solve the issue but happily charge the owners.
Hi Petra, Thank you for your review and we apologise for our delayed response, whilst we looked into this further with the relevant team.We are sorry to read that you have concerns regarding the deposit process and the return of funds for your tenancy. In this case, your landlord had originally determined to make claims indicated by the checkout report but was persuaded subsequently to remove those claims by the property management team. We are sorry that you do not view this or our interactions regarding maintenance works positively but want to assure you that any costs from the deposit are to the benefit of the landlord and we are always looking to protect our clients and tenants from unnecessary costs.We advise tenants throughout the check-out process the timescales for raising a dispute with TDS and this remained an option for you throughout. TDS will adjudicate independently and such a dispute can be raised as soon as the tenancy ends. We can see that you elected not to raise a dispute here but we are pleased that the matter was ultimately resolved.
5/5
TrustpilotExcellent, professional service!
I am writing to express our utmost satisfaction and appreciation for the excellent service provided by James Hall, and his team. In August 2023 we engaged Chestertons (Pimlico / Westminster branch) to assist with finding tenants for our property, and I am pleased to say that the experience was outstanding from start to finish.James Hall and his team demonstrated exceptional professionalism, efficiency, and expertise throughout the tenant-finding process. Their efforts resulted in finding suitable tenants for our property in an impressively short amount of time. I was thoroughly impressed by their dedication and commitment to delivering results promptly.From the very first interaction, James Hall exhibited a comprehensive understanding of the local rental market and provided valuable insights regarding rental rates, tenant preferences, and market trends. He effectively communicated the expectations and requirements of potential tenants, ensuring that the search was targeted and efficient.Furthermore, James Hall's professionalism and excellent communication skills were evident throughout the entire process. He promptly responded to my inquiries, provided regular updates on the progress, and effectively negotiated the terms of the tenancy agreement. James made sure that all parties involved were well-informed and satisfied with the outcome.We are extremely pleased with the service provided by James Hall and the Chestertons team.
Hi Carsten, thank you for taking the time to leave a review for James and the rest of the Westminster team. We're delighted to hear that their professionalism, dedication and market knowledge found you the perfect tenants for your property. Wishing you all the best for 2024!
5/5
TrustpilotI use Chestertons as my lettings agents…
I use Chestertons as my lettings agents and my property manager, Christie Nugyen, is personable and friendly while the team also ensure all my landlord obligations are up to date and deal with the tenants' financial commitments so it makes everyone feel at ease.
Thank you, Anna! We’re thrilled to hear about your positive experience with Christie and the team. Providing excellent service and support to our landlords and tenants is our priority, and it’s great to know we’re achieving that! We appreciate your feedback!
5/5
TrustpilotI want to take my thankful to Ms Shanya…
I want to take my thankful to Ms Shanya to sort out the 11 Gillingham Stree’s kitchen leak issue in a timely and efficient manner. After I call Ms Shanya, and the engineer came quickly to resolve the issue. I’m happy to see that the kitchen drain is no longer leaking. Everything is working perfectly now, thank you Shanya for facilitating this process!
Hi Yuki, thank you for leaving a great review. We are so glad the issue was dealt with in a timely manner. Should you need any further assistance, we will be happy to help.
1/5
GoogleWhy is it that the section 21 notice that I paid for cannot be sent? I have asked
Dear Mr Fesshaie, we are still awaiting additional information from you that was first requested 2 weeks ago. We have tried to contact you again by phone today, without success. We have followed up by email outlining what we need from you to be in a position to serve a S21 as per your instruction. Please do get in touch with our vacates team directly should you need any support providing the information requested or if you have any questions.
5/5
TrustpilotGood work from the vacates team.
Don't normally leave reviews, but I have to say, Anca Serban from the Vacates team was super helpful during a tricky time with a challenging tenant. Her and her team were understanding, efficient, and know what they're doing, giving useful advice from the framework of understanding people, and also the relevant legal options. The tenant has now left, is themselves satisfied, and all ended happily.
HI there, thank you for taking the time to share your experience with Anca and the team. We're thrilled to hear that everything was resolved for you. Wishing you all the best!
5/5
TrustpilotMany years of positive experience
Chesterton (High St. Ken) has rented out my house for many years. I've used other agents, and they have proved the most able to find good quality tenants. Their online portal is useful in this process.Stephanie has been a very helpful key contact at the branch with each of my tenancies. She has provided sound advice and keeping with well informed. She is a credit to Chestertons.
Hi Ryan, thank you for sharing your experience with Stephanie and the team. We really appreciate you being a long-term landlord of ours and it's great to hear that you find our online portal useful. If you need anything, please do let us know.
5/5
TrustpilotExceptional Service from Juliette Dartois at Chestertons
I recently had the pleasure of working with Juliette Dartois from Chestertons real estate agency, and I cannot recommend her highly enough. Thanks to Juliette, my rental process was incredibly smooth and stress-free. She quickly understood my needs and preferences, finding the perfect property for me. If you’re in need of real estate services, I highly recommend Chestertons and specifically Juliette for her professionalism and excellent customer service.
Hi Baptiste, thank you for your wonderful feedback. We're thrilled to hear that Juliette made your experience smooth and stress-free and found the perfect property for you. Wishing you all the best in your new home!
5/5
TrustpilotA truly stress free experience
I don’t usually write reviews but I had to make an exception in this case. There is someone at Chestersons who is truly outstanding and I just want to thank her for all her help this past year…Julia P is the go to person whenever I had any issues with my flat, and she has been truly delightful to speak with and rely on for assistance, ever helpful and always patient with all of my calls to her over the course of my lease regarding small issues that cropped up at the flat…she’s been immensely helpful and kind, and I just want to thank her and acknowledge her excellent work on behalf of Chestersons. Julia, many thanks and I wish you all the very best!
Hi Miri, thank you for taking the time to leave a review for Julia. It's amazing to hear that she has always been on hand to help with any issues that have arisen. Should you need anything further, please let us know!
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Tell us what you need and we'll put you in touch. Chestertons St John's Wood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
