Trusted Agent profile · Westminster
★★★★★
2,477 reviews across 2 platforms
122 St. John's Wood High Street, St. John's Wood, NW8 7SG, Westminster, NW8 7SG
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 122 St. John's Wood High Street, is rated 4.6 out of 5 across 2,477 reviews on two platforms, including 298 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
4/5
TrustpilotMark Kardos has been extremely…
Mark Kardos has been extremely professional and helpful throughout our tenancy and in the most recent home visit.
Thank you for your feedback Marina, we really appreciate you taking the time to leave this review for Mark! Wishing you all the best!
1/5
TrustpilotScam artists - Took our holding deposit, ignored us, left us without a place to live, lied to us and didn’t refund deposit.
Chestertons told us the landlord had accepted our offer and that we should pay a holding deposit. Then ignored us for days, only to contact us to say that the landlord had decided to go with a lower and worse offer, because Chestertons hadn’t done their job. They then lied to us that they had contacted the landlord (Chestertons had initially said they couldn’t do their job properly because they couldn’t get hold of the landlord) and they didn’t want to negotiate, and decided to go with an offer lower than ours. No landlord on earth would ever accept worse terms and less money. Chesterton staff will take your money then lie to you, will waste your time and leave you at risk of becoming homeless. They clearly are of no benefit to landlords either if they don’t communicate properly or pass on money paid to them by tenants/prospective tenants. If this is how they do lettings, I can only imagine how they mess the lives and waste money of those buying property (where the stakes and values are much higher) with them. Avoid these scam artists.
Thank you for getting in touch Ana. We are really sorry to hear of your experience with Chestertons.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotSharon has been really helpful guiding…
Sharon has been really helpful guiding me through a changing of tenant process, always being available to answer questions large or small throughout
Dear Ash,Thank you for leaving us a 5* review. We are thrilled to read that you loved your experience with James Pendleton. Sharon will be over the moon with your feedback. Wishing you all the best for the future.
5/5
TrustpilotAmazing experience with Chestertons
My wife and I were looking to rent a 2 bed and came across a beautiful listing by Chestertons. It fit our budget and our overall expectations. We had Lauren Christy from the Chestertons team who supported us through the entire process and was super quick and responsive to any of our queries. Glad we had someone like her to guide us through the entire process. I would surely recommend Chestertons to anyone looking out for a property.
Thank you for sharing Harshan!
5/5
TrustpilotJonathan and his team have recently let…
Jonathan and his team have recently let another clients apartment and again did a fantastic job. They achieved an incredible rent from a very good tenant. I highly recommend Jonathan and his team
Thank you for the 5 stars
5/5
TrustpilotI have been a landlord for many years…
I have been a landlord for many years and chesterton looked after my property. Ms Zelda Carr have been recently in charge of looking after that property, and she has proved herself to be attentive to detail, gives sound avise, efficient and pleasant to deal with with. 5 stars to her.
Hi Balsam, thank you for sharing your experience as a landlord with us. It's great to hear that you've used our Property Management service for a number of years and Zelda has been a pleasure to work with. Let us know if you need anything else.
5/5
TrustpilotThanks Natasha Evans
Thanks Natasha Evans, manager Chesterton’s, for the high quality and good service which arranged my compliance checks.
Thank you for taking the time to leave a review for Natasha and the rest of the team. It's lovely to hear that your compliance checks went through smoothly!
4/5
TrustpilotThanks Niema!
Thanks Niema! Great and efficient work.
Hi there, thank you for taking the time to leave a review for Niema, she'll be delighted to see this. Please do let us know if you need anything and we'll be happy to assist!
5/5
TrustpilotWorking with Samuel Philips and the…
Working with Samuel Philips and the team has been exceptional. I would highly recommend Samuel and this company to any local or international person looking for quality properties and professional and respectful service.
Dear Gelvin,Thank you for leaving us a 5* wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Sam will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotOur property manager Preya was always…
Our property manager Preya was always very helpful with any issue. This made our moving experience stress free
Hi Eamon, thank you for taking the time to leave a review for Preya. We're happy to hear she was on hand to assist where possible and made your moving experience stress free. Should you need any further help, please do get in touch. Best wishes!
1/5
TrustpilotWorst experience with renting
I have rented with Chestertons and I wouldn't do it again nor recommend it to anyone. The post renting process/ client support is close torture, with lengthy times, lack of reply, and no solutions - e.g., our house pipes were broken for the full 1st month of renting, and we needed to call Chestertons every day until we had a solution for the problem because no one there was able to solve it. This happened with other aspects of the tenancy.The organization is super bureaucratic and not flexible, we tried to change tenants - a common process, amending the contract - at the end of the 1st year of tenancy, and Chestertons refused to amend, allow for sublet or any solution, justifying it with "this is not our process". Additionally also refused to do a short-term agreement, because, and I quote - "our minimum is 6 months" - even though it fitted both the tenants' and landlord's needs.I study with 500 other people and never heard about an experience that was so bad with a renting agency
Thank you for getting in touch Henrique. We are really sorry to hear of your experience with Chestertons.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotGreat Service
Working with Chestertons for has been a great experience. I have found Catherine, my property manager, to be responsive and helpful to both me and my tenants, which has helped in making the experience a pleasant and straightforward one. I feel confident that the necessaries, and my property, are taken good care of.
Hi Danny,Thank you for taking the time to write a great review. We are so glad Catherine is responsive and helpful making your experience straightforward.We appreciate your support and should you need any further assistance, we will be happy to help.Best WishesChestertons
1/5
TrustpilotWas not told there was a primary school…
Was not told there was a primary school right next to my studio, and there's screaming non stop from 9am-4pm Mondays to Fridays. Been trying to talk to my agent about it, but he's ignored me for the past two weeks. Great service. Still not sure how to get this sorted.Edit: I was liasing with Cosmo, and he finally responded after two weeks, saying there's nothing he can do because he does not manage the property. He also said that the only way I can leave is if I pay the rent up until the break clause.
Thank you for getting in touch Cassandra. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotSiannie Clayton
Siannie is simply the best. Personable, pragmatic, diligent, service orientated and a good sense of humor.
Thank you for your feedback Leopold, Siannie will be delighted to see this! Please do reach out if you need anything else from us.
5/5
TrustpilotWe didn't end up using chestertons but…
We didn't end up using chestertons but the service from Tamara Price was great. I felt bad we didn't end up going with them but something more suitable came up.
Thank you for sharing!
5/5
TrustpilotMy experience with Akikur
My experience with Akikur, was excellent and professional, it was a seamless experience as a first time landlords, Akikur provided absolute confidence from start to finish while maintaining efficient communication between ourselves, the service has been incredibly smooth, Akikur viewed my flat before the renovation was finished and brought prospective tenants round the following weekend. They were all referenced and ready to move in as soon as the flat was ready only 3 weeks later so no need for marketing on this occasion, very impressed.
This is so wonderful to hear, thank you for sharing your experience
5/5
TrustpilotThank you, Delphine!
A wonderful team to work with, especially Delphine, very enthusiastic, a real pleasure to work with her. Committed and passionate about her job, always on top of things. Keep up the great work!
We are so pleased to hear your experience with Delphine at Chestertons. Thank you for sharing!
5/5
TrustpilotI have dealt with Akikur Rahman for a…
I have dealt with Akikur Rahman for a number of years. His knowledge, professionalism and expertise is second to none. Always goes above and beyond. Couldn’t recommend him and his team enough.
Thank you for taking the time to leave such a great review!
1/5
TrustpilotChesterton Camdens - Truly Terrible
Poor management, untrustworthiness and rudeness - stay far away if you want your property sold in time, or your calls ever answered!I started off with high hopes when I originally met the team as they seemed friendly and engaged. However, once I agreed to market with them the service started to decline. I never got a proper comparison of the different buyers’ offers and do not feel I was in a position to make an informed choice, but rather pushed into what was easiest for them.After the offer was accepted, they completely dropped the ball in monitoring the process. The buyer’s solicitor didn’t start the legal process for 6+ weeks and Chesterton’s didn’t pick up on this or notify me, it seemed they were only aware of this when I pointed it out to them. They frequently made promises about ways they intended to better manage the process but then would not follow through and often outright ignored specific requests. As a result of their mismanagement there was a 6 week lag between when I was ready to exchange on my onwards purchase and when exchange took place on my sale, even though I started the process of the purchase after the sale. This of course caused a lot of stress to myself and the onwards seller and I often felt the chain was at risk of collapsing. Because of their mismanagement, I estimate i spent easily 1 hour / day in the final weeks of the process. The team frequently misled me or omitted information. By the end, it was clear to me that i couldn’t trust them. A few of the team were disrespectful, rude and dismissive to me on the phone and on email. I at times had to revert to emails following calls because the agent refused to listen to me and just cut me off / spoke over me throughout.
Thank you for getting in touch Robyn. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotFantastic customer care…
We have had the opportunity to work with Andrew Z and from the first introduction it has been an absolute pleasure. He made our search for an appropriate property very seamless. He went out of his way to find the perfect property for our needs. As we are moving from another country we had specific needs and Andrew took all of that into consideration when finding our perfect place. We can’t thank him and the rest of the staff at Chestertons enough for their help! I would recommend them over every other agency!
Thank you for your review Keri! We are so pleased to hear this.
5/5
TrustpilotGreat customer service
We have found the whole process of renting through Chestertons very easy. The customer service and follow ups from the property manager Risida Geeganage have made the whole process very easy and we look forward to working with her in 2026!
5/5
TrustpilotThe whole lettings team at Chestertons…
The whole lettings team at Chestertons assisted me as a first time landlord with professionalism and thorough guidance...a special mention to Emily, David & Gee for their support.Thankyou guys, great service 😊
We are so pleased to hear of your positive experience with Chestertons. Thanks for sharing!
5/5
TrustpilotExcellent buying experience from Chestertons Kew
We recently purchased a property in Kew through Liz Teeder. The experience was excellent. Liz is super professional, responsive and efficient and genuinely caring about ensuring a good outcome for all parties. Very happy to recommend!
We are very pleased to read your comments.Please do not hesitate to get in touch if we can be of any assistance in the future.
5/5
TrustpilotA reliable Company
I found Chestertons a very reliable firm. They are managing my property with high professionality in a difficult context. I would especially mention the skills of Ms Risida Geeganage who is taking care of her job with patience, kindness and effectiveness.
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