Trusted Agent profile · Westminster
★★★★★
2,477 reviews across 2 platforms
122 St. John's Wood High Street, St. John's Wood, NW8 7SG, Westminster, NW8 7SG
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 122 St. John's Wood High Street, is rated 4.6 out of 5 across 2,477 reviews on two platforms, including 298 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotSpeedy and thorough service
Liam was great a finding, keeping me informed and managing the tenancy of my property. The whole process went smoothly. Would heartily recommend Liam and the rest of the Chestertons team at Battersea Rise to anyone in the area.
Thank you for sharing!
5/5
TrustpilotRented a flat near Clapham Junction…
Rented a flat near Clapham Junction using Chesterton Lettings. Tamara Price was my point of contact in Chesterton. She has managed to arrange the viewing and finalise the offer within a very short time frame. Professional and friendly service.
Thank you for sharing!
5/5
TrustpilotChestertons South West Lettings, Jasmine
Jasmine, from Chestertons Kew Letting team, helped us to find a perfect tenant a few weeks ago. Jasmine is professional, patient and good at communication. Our tenant also told us that he thinks Jasmine is great. Thank you Jasmine.
Thank you for sharing!
5/5
TrustpilotThank you to Chestertons Barnes
We have used Chestertons for the sale of my flat last year and it took a while but yielded result this year. I dealt mostly with Stuart who followed the progress of the sale and always promptly updated me. He is not only very professional but his duty of care extended to after my husband and I moved into our new property. I would have no hesitation in recommending Chestertons.
Thank you for the wonderful review, we're so pleased to hear how helpful Stuart has been.
5/5
TrustpilotTop quality service
Aki and his team did an excellent job in renting out my apartment.Their advice was on point, they were helpful, kind and knowledgeable.The speed at which they answered my questions was great, highly professional.
We are so pleased to hear this. Thank you for sharing!
5/5
TrustpilotThank you Amanda Goodman for the kind…
Thank you Amanda Goodman for the kind assistance throughout the process. Really appreciate
Hi there, thank you for taking the time to leave a review for Amanda, she'll be delighted to see this. Please let us know if you need anything in the future!
5/5
TrustpilotRoof over your head
It's been 8 years now and have always been able to rent my property. Gem and Saskia are professional, helpful and friendly to deal with.Always on the phone to help with concerns and queries and smoothly make the transition to one tenant to another.I look forward to keeping my business with them for many years.
Hi Mark, thank you for sharing your experience with us as a Landlord. We're delighted to hear you've used our service for a number of years and look forward to assisting you in the years to come. Best wishes!
5/5
TrustpilotThomas Newton with Chestertons…
Thomas Newton with Chestertons Knightsbridge was fantastic. Very responsive, got all questions answered promptly. Lead us through the tenancy process efficiently. A very upbeat and polite young man! Very happy we got to work with him.
Thank you sharing your experience with Chestertons!
5/5
TrustpilotHelpful and proactive
Suzan was a great help, organised and proactive. Definitely made the process easier than it often can be.
Dear Helen,Thank you for leaving us such a wonderful review. We are delighted to read that you loved your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words.
5/5
TrustpilotI met Carmen on the property website
I met Carmen on the property website. She replied my request very quickly and happy to explain everything about the property or any difficulties i had in the tenancy contract.Always reply fast, very friendly, and very professionalDont hesitate talk to Carmen as I believe she is always happy to help!
Hi Tianrun, thank you for your review. We're thrilled to read that Carmen was quick to reply to your questions and assisted you with the tenancy contract. If you have any other queries, please do let us know.
5/5
GoogleThanks to David Brand and his team at Chestertons in St John's Wood for an excellent service in selling a flat through probate. David's professionalism and in-depth local knowledge helped during a difficult time, going above and beyond. I highly recommend Chestertons.
1/5
TrustpilotThey totally had their eyes on the…
They totally had their eyes on the landlord's wallet and not us or our friends when it came to renewing. Why? Greed, plain and simple.Even though we said yes to their renewal offer twice, they still tossed the property onto the open market. They tried to blame the landlord, but we know that's just a classic Chestertons move.Honestly, the worst agency we've ever had to deal with.
Hi there, we're sorry to see you have left this review. You should receive an email from Trustpilot requesting further details. If you could please reply to this at your earliest convenience, we will look into this as soon as possible.
5/5
TrustpilotWould highly recommend Chestertons…
Would highly recommend Chestertons Knightsbridge in particular Dawn extremely professional a joy to work with. A refreshing change from other high street agents. Would highly recommend if you would like a hassle free move.
Thank you for the five star review!
5/5
GoogleThis is really a review for Sophie Cramer, although the property we've just rented was not through Sophie, I would like to highlight her as the best rental agent I have ever dealt with. All too often you find yourself being pressured by 'junior salespeople' who don't really seem to understand the stock, or listen to your requirements. Sophie was the pleasant exception to that rule, she took time and listened to what we wanted, was painfully honest (even if it meant telling us we were seeking the impossible) and always went the extra mile to try and help us find something. By dumb luck we found something without her, but next time we're looking she'll be the first agent to call - and I'm sorry we didn't rent through her this time, she worked harder for the Rental than anyone else I dealt with.
5/5
GoogleMy daughter has just rented a studio apartment in Dorset Square, Marylebone and I am extremely impressed with the fantastic service we both received from Sophie at Chestertons. Prior to the let, my daughter was in Portugal so the process of arranging the letting and completing all the paperwork made it more difficult but Sophie bent over backwards to help in every way. She was extremely helpful and attentive and even offered to stay late after office hours to ensure my daughter could pick up the keys after a potential flight delay. We are thrilled with the apartment which is immaculate and totally reflected the images on line. I would highly recommend using Chestertons especially Sophie!
5/5
TrustpilotBrilliant
Brilliant! Best price achieved, always contactable, very knowledgeable, handled buyers with respect. Excellent communication throughout...and exceptionally quick from offer to completion. Best estate agent experience I've ever had. Thanks to Kevin and Scott.
Thank you for sharing Helen! We are so pleased to hear this.
5/5
TrustpilotAttention to detail
Attention to detail, timeliness of responses and good all around knowledge of tenant management has made the current dealings with Chestertons (Ann Dickson more precisely) a pleasure. In a sector that has been affected by high turnover, it is once again about good managers which are rare, should be supported and retained. Hope it continues.
Hi Ilir, thank you for sharing your feedback with us. We're delighted to read that Ann and the team provided a first-class service for you. Should you need anything further, please do not hesitate to get in touch.
1/5
TrustpilotBeware their endless marketing spam
Asked for a valuation, estate agent turned up thoroughly unprepared. Undervalued the house and did not know anything about the area or recent sales of near identical houses at higher prices. I chose to use another estate agent. The problem is that they will not now leave me alone, this is a year later! Endless marketing calls and emails and my repeated attempts to ask them to stop have come to nothing. No other estate agent has done this. The latest muppet at the company tried to justify the lack of any option to remove my data from their lists in their email on the basis this was a business email rather than marketing. I look forward to seeing what the information commissioner has to say about this, as that seems the only option to stop the endless hassle from this company. Best advice, avoid them at all costs.
Hi Darren, thank you for flagging this to us and we sincerely apologise for any inconvenience this has caused. Upon further investigation and as part of our GDPR obligations, we can confirm that you have been fully unsubscribed from our systems and all of your data has been removed. Should you have any further queries, please email us at social@chestertons.com and we can assist you further.
5/5
GoogleKurt Steinmetz has been very responsive and helpful throughout my letting process. He is very professional and reliable. Thanks to his help I was able to secure the property in less than 2 weeks. Best Regards, Shannon
Hello Shannon, Thank you for recent review. We're thrilled to hear that Kurt assisted you with your recent lettings journey and have passed your compliments on to him. Should you need any future assistance, feel free to get in touch with Kurt and the rest of the team at St John's Wood. Wishing you all the best!
5/5
TrustpilotThank you
It was my first time renting and I was very anxious but Arsida made me feel at ease and updated me throughout the process. Always available to answer my messages anytime of the day.
We are pleased to hear this! Thank you for your review Naoemi.
5/5
TrustpilotEfficient and helpful service
Chestertons’ agent facilitated a rapid and smooth process of assessing the property and then facilitating the conclusion of terms even though I was abroad the entire time. Sebastian was quick to respond and always helpful in his guidance.
Thank you for sharing!
1/5
TrustpilotAbsolutely horrible
Absolutely horrible. If you are considering renting or buy, not this place. We rent a flat from them, they promised to do professional cleaning, and removal of the cigarettes smell when we viewed. When we move in, the house smell horribly with strong cigarettes smell, sink rusted, full of landlord stuff which we were not informed before moving in. We asked if they can do cleaning again and remove the smell, they said its up to their standard and we need to prove they havent done it. We are non smoker and we really hate the smell of it. They also said furniture couldnt be removed as it is not agreed on the agreement. We requested them to remove furnitures 2 months before moving in, and they kept saying they could not contact landlord. Also, there is a car parking with the flat, when we move in, they said the previous tenant broke the fob and so we do not have access to the parking space until we replace the fob. They would not talk to conierge or offer a temporary place for parking. Nothing was done, very disappointed. Complaint process is starting and I might have to seek legal advice on that.
Thank you for getting in touch Wang. We are really sorry to hear of your experience with Chestertons.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
1/5
TrustpilotAvoid this agency! Awful experience
Avoid this agency!They are absolutely terrible. Worst agency I've ever dealt with.They charge the tenants with very high fees at the end of the tenancy. Fees which should not be charged. What they do is when you move in they hire an external company (very shady) to do a check-in report in which they purposefully omit a lot of damages (scratch marks, missing screw caps and other strange things like that) that are already there and then at the end of tenancy they say that you have to pay for these even though these damages were already there when you moved in. Photos and videos you took when you moved in don't help because their employees just want to rob you and charge you for something you haven't done.Chestertons agency also keeps your deposit for a really long time (4+ weeks) and even if you clean the flat or hire a professional cleaning agency they still charge you for cleaning (or they ask you to hire their "friendly" cleaning company which will charge you a ridiculous £300+ fee).If you're a landlord - be prepared that they will also charge you enormous fees for their shady check-in and check-out report.If you try to talk to them politely about something on the phone they immediately get defensive and very rude.Please, to everyone who reads this - don't make the same mistake I did and do not trust this agency. Awful, awful experience.
Thank you for getting in touch Emkey. We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotWe had a great experience with John…
We had a great experience with John Lorms and the team at Chestertons. Prompt and helpful!S&Y - Pimlico
Thank you for your feedback Steven, we really appreciate it!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons St John's Wood hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
