Trusted Agent profile · Westminster
★★★★★
2,478 reviews across 2 platforms
122 St. John's Wood High Street, St. John's Wood, NW8 7SG, Westminster, NW8 7SG
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 122 St. John's Wood High Street, is rated 4.6 out of 5 across 2,478 reviews on two platforms, including 298 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotVery pleased with Chestertons
Very pleased with Chestertons. Shakil has been our property manager since we moved in and has always been very helpful when we needed assistance. We're pleased our house is so well managed.
Hi Augusto, thank you for taking the time to write a great review. We are so glad Shakil has always been so helpful. We appreciate the kind words and support. Should you need anything else, we will be happy to help.
5/5
TrustpilotGreat service from Sarah Doyle
I’m really happy with Sarah Doyle from the Property Management team. She kept in regular contact with me until the outstanding issue was fully resolved, many thanks to Sarah!
5/5
Trustpilot5 stars
Working with Wes Mohamed and Imogen Kovacs to secure our flat has been a delightful experience. The entire process was seamless, and their customer service was exemplary throughout. Wes arranged numerous virtual viewings for us, expertly navigating the time difference and answering all our questions as we made decisions from afar. Upon move-in, Imogen handled our maintenance requests promptly and kindly, ensuring we felt right at home. She helped to make the process easy and straightforward. I highly recommend Chestertons and greatly appreciate their services!
Hi Mariel, thank you for your review. We're thrilled to hear that working with Wes and Imogen to secure your home was a great experience. Should you need anything else in the future, please do let us know.
5/5
TrustpilotGem is always a great combination of…
Gem is always a great combination of personable and efficient. Whether it’s organising a gas safety certificate or helping with awkward tenants I’m confident I’ll get the support I need.
Hi Sarah, we really appreciate you taking the time to leave a review for Gem. If you need anything else, please do not hesitate to get in touch.
5/5
TrustpilotLettings agency of choice!
I loved how pro-active Chesterton's were when it came to finding me somewhere to live. I was dealing with an agent named Alhad Mohamed who was persistent in finding a property to my specifications. I had a few non-negotiables and Alhad was able to find me a property that matched my needs! Super happy with the outcome. Thanks!
Super happy is exactly how we want our clients to feel! Thank you for leaving this lovely feedback for Alhad. Wishing you all the best with your new home.
5/5
TrustpilotMany thanks to Katherine
Thank you very much for Katherine’s help. From the very beginning of renting the house, Katherine answered all kinds of puzzles for us carefully and in detail, so that we had a comprehensive understanding of the house. After that, she helps us communicate with the landlord and strive for our desired house. Thank you very much for her help, so that we can rent a satisfactory house. Until now, Katherine would patiently answer any questions we had about the house. The whole process of communication was very timely and efficient, and her attitude was very serious and responsible. It was a very good renting experience.
Thank you so much for taking the time to write this review - we're so please to see how positive your experience was :)
5/5
TrustpilotConor Bunn
Conor Bunn has been incredible in helping us with our search for a new home. He is exceptionally professional, a great communicator and his customer service second to none. Many thanks.
Hi NB, thank you for taking the time to write a great review. We are so glad he was professional and a great communicator. Thank you for the support and should you need anything further, we will be happy to help.
5/5
TrustpilotSiannie Clayton
Siannie Clayton was our property manager. She provided an excellent service and always responded quickly to queries and issues, the only negative is she has moved on within Chestertons and is no longer our point of contact. Thank you Siannie for all your wonderful help.
Thank you for your review Joanne, it's lovely to hear that you enjoyed Siannie as your point of contact. Although she has moved internally, your new property manager will be more than happy to help should you need anything. Best wishes!
5/5
TrustpilotChestertons South West Lettings, Jasmine
A quick review on our experience with Chestertons South West Lettings and their handling of our property in Kew Gardens and our dealings with Jasmine Birungi. We live in Asia so it has been a great relief to find Chestertons was able to manage the property for us and Jasmine has been especially helpful and professional at all times. We feel we're really in safe hands!Aidan
Thank you for sharing!
5/5
TrustpilotRosie was super helpful and patient
Rosie was super helpful and patient. She’s also responsible and I enjoyed my time with her at chestertons. We found a lovely 3-bed flat. At the beginning there are some small issues but it solved pretty quickly and all the staff are super supportive and helpful.
We love this feedback, thank you Daisy! Wishing you all the health and happiness in your new home!
5/5
Trustpilot"I am completely blown away by the…
"I am completely blown away by the exceptional service I've received from Laverne, my daughters property manager. As a fellow property manager myself in Bath, I can confidently say that her dedication, communication, and efficiency are truly outstanding. She went above and beyond to resolve the issues at my daughter's rental property, which was left with a leak upon move-in, causing significant disruption and distress. Despite the challenges, Laverne worked tirelessly to get everything sorted, booking contractors and keeping me updated every step of the way. Her professionalism, empathy, and problem-solving skills have been invaluable. I'm so grateful to have had her on our case - she's a huge asset to your company and a credit to the industry. If there were more property managers like Laverne, the world would be a better place!"
Hi Hazell, thank you for such a glowing review. We're happy to hear that Laverne has resolved the leak and kept you informed along the way. Should you need anything else, please feel free to get back in touch. Wishing you and your daughter all the best!
5/5
TrustpilotWe’ve worked with Sharon several times…
We’ve worked with Sharon several times and always appreciate her promptness in resolving matters and her clear, effective communication. Many thanks for your time and dedication, Sharon!
Hi Georgia, thank you for taking the time to leave a review for Sharon. Should you need anything else, please do let us know.
5/5
TrustpilotExceptional experience with Juliette
We had an exceptional experience working with Juliette from Chestertons. Juliette was very helpful throughout the process, always being prompt to respond to any queries and advise us of any developments.
Hi Kiran, thank you for taking the time to write a great review. We are so glad Juliette was helpful and prompt to respond. We appreciate the support and are always here to help.
4/5
TrustpilotThe letting team at Chestertons has…
The letting team at Chestertons has been great, especially Jack who has gone out of his way to help to let our flat and provided much valuable advice along the way.
Hi Amelia, congratulations on letting out your property and thank you for sharing your experience with Jack and our Hyde Park team. Please do let us know if you need any further help.
4/5
TrustpilotI was really well received and taken in hand by Kurt Steinmetz and all the other collaborators and agents of the Real Estate Chestertons. Kurt Steinmetz is a Senior Negotiator whom I'll recommend
I was really well received and taken in hand by Kurt Steinmetz and all the other collaborators and agents of the Real Estate Chestertons agency. Kurt Steinmetz is a Senior Negotiator whom I will recommend to anyone like me looking for long term rental property. I really thank Kurt Steinmetz and all the other Chestertons agents for everything.Thanks a lot for all.My best regards
We are pleased to hear your feedback. Thank you for sharing!
5/5
TrustpilotWas looking for a let
Was looking for a let. Found exactly what I was looking for with the family with amazing help from Jasmin, super helpful. Looked for all the specs we were looking for!
Thank you, Ish! We're thrilled to hear that Jasmin was able to assist you in finding the perfect let for your family. Your satisfaction is our priority, and we appreciate your kind words about our team's efforts!
5/5
TrustpilotPositive experience
I found the individuals professional, courteous and efficient. In particular, Jack was quick to view the property, understood up to the minute market conditions and offered a useful appraisal and plan for let. Over to Charlie, he is a fine negotiator, highly responsive, a "get it done" positive and effective communicator. Chestertons have fine representatives and assets in these particular representatives.
Thank you David! We are so pleased to hear this.
5/5
TrustpilotI had a very good experience with the…
I had a very good experience with the Chestertons agency thanks to Juliette. She was always very pleasant, responsive and always tried to accommodate us. Many thanks to her!
Hi Emilie, thank you for the great review and sharing your experience with Juliette. Its great to read how pleasant and responsive she was. We appreciate the support and wish you all the best.
5/5
TrustpilotNew manager
I have two flats in Surbiton which are rented out. New management took over during the year. I am pleased to say that Niema Latif, as part of the new mangement team, handled the changeover well and was responsible for the successful renewal of both tenancies with increased rents based on RPI increases. Niema gave me confidence in her ability and quick response to all emails and requests.
Hi Richard, thank you for taking the time to leave some positive feedback. We appreciate the support and wish you all the best.
5/5
TrustpilotMark has been looking after our…
Mark has been looking after our property for the past 6 months. He has a calm friendly and reassuring manner.Mark's long experience in this market is extremely helpful and he is always available for discussion and aims to resolve all issues in a positive way.
We're thrilled to hear about your positive experience with Mark! Please don't hesitate to reach out to us if you need anything in the future. Best wishes!
1/5
TrustpilotIf I could give them a 0, I would.
Renting with Chesterton's has been the most stressful, dishonest, greedy soul-sucking housing experience of my life. They have been extremely uncooperative and maintained fraudulent stances in order to line their pockets despite being presented with extremely clear cut evidence. They have consistently refused to respond to communications, and have ignored official complaints made to their customer service department. I truly have nothing kind to say about this experience and hope somebody reads this and saves themselves a few years of stress and several grand in rent. Take your business elsewhere.edit: a week later and still no responses despite following up with numerous people. disappointed, but not surprised.
26th July 2024:Hi Bea, thank you for providing your details. We have since been in touch with the Property Management team to investigate further. We can see that your complaint has been responded to and you have been provided with details of how to escalate this further if you would like to. As outlined in our response, Chestertons role was to manage the tenancy and in this instance, the issues related to the building overall. The Landlady has offered you compensation for the inconvenience which affected the initial days of your tenancy in October but we understand that you have rejected this offer. We are sorry again that you experienced these problems and we are happy to help if you need further advice to pursue this matter further.3rd July 2024:Hi Bea, we're really sorry to see you have left this review. You should have received an invitation from Trustpilot to provide further details. If you could please complete this at your earliest convenience, we would like to investigate this further for you.
5/5
TrustpilotGreat Experience
The Battersea Rise team, specifically Tamara Price and Rebecca Ross, were incredibly helpful, accommodating, and knowledgeable. Tamara was very flexible in making virtual meetings work, as I do not currently live in the area. From property searching to closing, working with Chestertons has been an easy and thorough experience, which made my moving process much smoother.
Thank you for your review Carlee!
5/5
TrustpilotWe had a great 18 months at 3B…
We had a great 18 months at 3B Atherfold. Chris Crampsie made our stay very pleasant and helped us along the way when things needed repair. Would definitely recommend.
Hi Sean, thank you for taking the time to write a great review. We are so glad Chris was pleasant and helpful. Should you need anything else, we will be happy to help.
5/5
TrustpilotMark Kardos very strongly recommend
Mark Kardos has been amongst the best in his area of expertise at Chestertons and better than his predecessors. He is diligent, efficient, solves issues, swift response, helpful, I would definitely recommend him and seldom have worked with someone as useful, and professional as Mark.
Thank you for your feedback Richard, Mark will be delighted to hear this. Should you need any further assistance, please feel free to let us know. Best wishes!
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