5/5
TrustpilotMillie Brandon was superb
Millie Brandon was superb, very helpful.
Agent replied · 23 October 2024
Thank you!
Trusted Agent profile · Westminster
Chestertons Mayfair reviews in Westminster
★★★★★
2,202 reviews across 2 platforms
47 South Audley Street, Mayfair, W1K 2QA, Westminster, W1K 2QA
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 47 South Audley Street, is rated 4.5 out of 5 across 2,202 reviews on two platforms, including 65 Google reviews rated 4.8.
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Reviews
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotMatthew from SW Lettings
Matthew has been very helpful with organising our new flat.
Agent replied · 23 October 2024
Thanks for sharing!
5/5
TrustpilotExcellent service
Excellent service, particularly Charlie who is a wonderful negotiator. Wouldn’t hesitate to recommend.
Agent replied · 23 October 2024
A positive customer experience is extremely important to us, so it is wonderful to be able to share such positive feedback with Charlie and the team.Thank you.
5/5
TrustpilotRENEWAL OF TENANCY
RENEWAL OF TENANCY. Tamara dealt with the renewal of our Tenancy in a most efficient and professional manner. She kept us informed and we valued her assistance and recommendations.VERONA WEBBER
Agent replied · 23 October 2024
Hi Verona,Thank you for writing a lovely review and sharing your experience with Tamara. We are glad she was professional and kept you informed.We appreciate your support.Best WishesChestertons
5/5
TrustpilotGreat service
We have had great service from Chestertons letting team for years , most recently from Shakil who has been very helpful and responsive . I wouldn’t hesitate to recommend
Agent replied · 23 October 2024
Hi JT, thanks for your positive feedback and working alongside us for a number of years! Should you need anything else, please do reach out and we'll be happy to help.
5/5
GoogleI am a Relocation Consultant who has recently had the pleasure of working with Chestertons Mayfair and with Chris Tinkler in particular. Chris has been instrumental in making sure everything run smoothly and efficiently. He is a highly professional and committed agent and I can only look forward to working with him again.
5/5
TrustpilotBobby was very efficient and…
Bobby was very efficient and professional.Haloed from beginning till the end.
Agent replied · 23 October 2024
Thank you for the five star review
5/5
TrustpilotConor showed us around a few places and…
Conor showed us around a few places and was great to talk to, knew what we were looking for by the end. Thanks again!
Agent replied · 23 October 2024
Hi Orin, we really appreciate you taking the time to leave a review for Conor. Please feel free to reach out again if you need any help. Best wishes!
5/5
TrustpilotChestertons letting
I've had a great experience with the Chestertons letting dept recently - where they did a really good job, helping ensure the change over between two sets of tenants went as smoothly as possible. Particular praise to Sarah Norton, who was always on hand when needed.
Agent replied · 23 October 2024
Hi Jamie,We're so glad to hear about your recent positive experience with Chestertons and Sarah! Thank you for taking the time to leave this review, and please do reach out if you need any further assistance.
5/5
TrustpilotA very positive experience
I’ve had a great experience with this letting agency from the initial viewing and getting my offer accepted via Mitch to the move-in coordination with Suzan. Thanks for your help!
Agent replied · 23 October 2024
Thank you for sharing!
5/5
TrustpilotGreat service from Chestertons SW Lettings
I've been using Chestertons SW Lettings for the past 10 years to rent my flat. The latest tenant changeover went smoothly, and Gary was really helpful in ensuring that everything went to plan. He is always quick to respond to queries, and very knowledgeable.
5/5
TrustpilotGlad found a ideal place before the new…
Glad found a ideal place before the new school start it! Appricate Tamara Price at Chestertons South West letting team who did really helps.No matter what the question is, she will try her best to find the answer in the first time. It is the most trustworthy estate agent I have ever seen.
Agent replied · 23 October 2024
We are so pleased to hear! Thank you for sharing!
5/5
TrustpilotThee amazing service in South Ken
I found the team at Chestertons in South Ken to be very efficient, friendly and genuinely nice to deal with. The manager Cory McNally was super helpful in resolving a number of queries I had regarding the tenancy agreement and I would highly recommend using this company. Thanks so much guys. You have been excellent!
Agent replied · 23 October 2024
Thank you for the great review of Cory and the South Ken team!
1/5
TrustpilotThey’ll take your deposit and not return it
Awful company - took my deposit to reserve a flat and wouldn’t return it. Don’t trust them at all. In the process of claiming through courts.
Agent replied · 23 October 2024
Hi Aneel, we're sorry to see you have left this review. In order for us to look into this to understand the situation, we have sent you a request via Trustpilot for further details. If you could complete this at your earliest convenience, we will investigate further.
5/5
GoogleMe and my husband had been previous dealing with four negotiators within the area and we finally ended up finding a property with Carla. She understood our search criteria and was prompt in finding us a perfect property. I recommend dealing with Carla as she was efficient and didn't waste anytime. Thank you Carla.
5/5
TrustpilotGreat experience
I'm so grateful to Chestertons and in particular to Alhad. It's such a daunting experience to rent a new home especially when big changes are afoot, and to experience the authenticity and understanding that my partner and I experienced from Alhad, made this part of our journey calm, considered and valued.
Agent replied · 23 October 2024
We are delighted to hear how pleased you are with Alhad's assistance, thanks so much for taking the time to provide this feedback. We hope you and your partner are very happy in your new home!
5/5
TrustpilotThank you Bobby
Thank you Bobby Rented my property with in a week.
Agent replied · 23 October 2024
Thank you for taking the time to review your experience
1/5
TrustpilotLetting managers lied and wasted time
Letting managers lied to both my tenant and me about details of the contract and dates. When I complained they said that it was ok as they had not wasted my money, only my time. I've tried to contact their head office 5 times to speak about this but nobody replied to calls, emails or the online chat.
Agent replied · 23 October 2024
We are sorry to hear you are disappointed and are still investigating what happened with calling head office and the online chat, as there should not be such delays there please accept our apologies for the inconvenience caused to you. Please see below for an update from David, the lettings manager:Dear Michelle,We’re sorry the tenant was unable to meet with you for the check-in but do hope you find him an excellent tenant in all other respects.Our fees remain highly competitive and we strive to provide the highest calibre tenants to all our landlords. We certainly wish you well with the tenancy and please do get in touch if there is anything we can do in the meantime, we are available to speak anytime.Kind regards, David
5/5
TrustpilotThanks to Katherine Ma
I am very grateful to Katherine Ma, with her help I was able to rent a satisfactory flat. She is a patient and enthusiastic person.
Agent replied · 23 October 2024
Hi Zhao, thank you for the great review. We are so glad she as able to help you rent a satisfactory flat. We appreciate the kind words. Have a lovely day.
5/5
TrustpilotKate was very helpful and definitely…
Kate was very helpful and definitely made the process smooth running!
Agent replied · 23 October 2024
Thank you for the five star review.
5/5
TrustpilotJasmine is lovely
Jasmine is lovely. I very much enjoyed working together with her.
Agent replied · 23 October 2024
Thank you for taking the time to share your feedback. This is really useful for those who are looking to potentially use Chestertons as their agent.
4/5
Trustpilotefficient, knowledgeable and helpful
As an inexperienced landlord, I found Marine Signoret to be both knowledgeable and helpful when contacted. - And extremely efficient too
Agent replied · 23 October 2024
Hi Christine, thank you for leaving some positive feedback. We appreciate the kind words and wish you all the best.
5/5
TrustpilotSouth West Lettings
I found Chestertons very professional, reliable and easy to deal with. In particular, Melissa was very good and always went the extra mile to secure tenants for our flat at the best possible price, making sure she was being fair to both parties.
4/5
TrustpilotAgent has been prompt to reply to…
Agent has been prompt to reply to emails.
Agent replied · 23 October 2024
Thank you for the positive review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
