Trusted Agent profile · Westminster
★★★★★
2,202 reviews across 2 platforms
47 South Audley Street, Mayfair, W1K 2QA, Westminster, W1K 2QA
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 47 South Audley Street, is rated 4.5 out of 5 across 2,202 reviews on two platforms, including 65 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotVery good service
Niema was great.She was on top of all the details, easy to work with and responsive to emails in a timely manner.
Hi Khodor, thank you for sharing your experience with Niema, we really appreciate the feedback. Should you need anything else in the future, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotLavie was very helpful with a renewing…
Lavie was very helpful with a renewing tenancy extension with the residents.
Hi James, thank you for sharing your experience with Lavie and it's great to hear the tenancy extension went smoothly. Wishing you all the best!
5/5
TrustpilotStav and the team were brilliant
Stav and the team were brilliant. They clearly went over and above to ensure we had a good experience and managed to land the dream home! The admin and paperwork required was minimal and the team were super-flexible in the lockdown/covid times too. Would 100% recommend.
We are so pleased to hear you are in your dream home, and a big thank you for taking the time to leave a review.
5/5
TrustpilotOutstanding!!!
Martyn provided outstanding services! The process was smooth and have been updated regularly until exchange. We will highly recommend Chesterton Kew for their professional services. Thank you!
Congratulations on your recent exchange Noel and Ron, it was a pleasure to be involved. Wishing you all the best for the future!
5/5
TrustpilotProperty Management Consultant
My partner and I have had the great pleasure of working with Preya Nair as our Property Management Consultant. Without fail, Preya delivers exemplary service, responding to queries in a kind, timely manner. We feel like she is on our side in all rental situations and have complete faith that she will work as hard as possible to find solutions to any and all problems we may have. We'd highly recommend her to anyone looking for an adept, professional, and trustworthy advisor.
Hi Linda,It's fantastic to hear how Preya has been able to provide such an exceptional service as your Property Management Cosultant. We really appreciate this lovely review and for the recommendation! We wish you all the best, please do feel free to get in touch if you need any further support.Many thanks,Chestertons
5/5
TrustpilotAsk for Charlotte at Chestertons St.John’s Wood
Chestertons were so helpful from beginning to end, renting out our flat in St John’s Wood super quickly and at a great price. All the staff were amazing and we were particularly impressed by Charlotte who was incredibly responsive, efficient, and communicative. Thank you Charlotte!
Thank you for sharing your experience with Chestertons. We are so pleased to hear this.
1/5
TrustpilotTerrible service to Landlords’ and Tenants’
Chesterton’s is the third property agent I have used. I have been with them for two years since they bought out the agent I was working with for over 15 years. The experience has been appalling for me as landlord and my tenants. I am not sure if it is incompetence or that the team is understaffed and they cannot cope with the number of properties they manage. My contract said they would inspect the property twice a year. They have only been once in the two years. Communication has been frustrating. Emails unanswered, messages left with no call back. Issues with the tenants left until the tenants got understandably hysterical. (And then they have the gall to charge a % fee for any repair work). In short the last two years have been the most stressful in 20 years of letting. Big clearly is not better! Don’t believe the guff about how professional they are.
Hi Nic, thank you for bringing this to our attention and we're sorry to hear about your experience. We can see you have responded to our request for further information, so we will investigate with the team internally and come back to your with a further response shortly.
1/5
TrustpilotQuite a bad experience
Quite a bad experience, devil is in their contract details.My Dealings were with their Chief Executive Andrew Constantinou and sales co-ordinator Sunny Rogers at Chestertons Cyprus
Hi Paul, we're sorry to see you have left us this rating. Based on the details you provided, we cannot locate you within our systems. Please could you email us at social@chestertons.co.uk with more information and the branch in question so we can investigate? Many thanks. Update: Thank you for completing more information. Your review is of Chestertons Cyprus who we do not manage, this is the Chestertons UK Trustpilot. If you would like us to share your information with the Chestertons Cyprus please let us know. Many thanks
5/5
TrustpilotI really liked Molly's approach
I really liked Molly's approach. As a landlord myself, I've met many agents and it's rare to you find an agent who appears genuine and not just money/bonus driven. Molly was exactly that. I'm sure all her clients felt that same sense of trust.
Thank you for sharing your experience!
5/5
TrustpilotIsaiah is great
Isaiah has been very helpful with my queries relating to maintenance at my rental property keeping me informed at every stage.
Hi there, thank you for taking the time to leave a review. We're happy to hear Isaiah has been helpful in regards to the maintenance at your rental property. Please let us know if you need anything else and we'll be happy to help.
5/5
TrustpilotJuliette Dartois was amazing
Juliette Dartois was amazing. Thanks a lot for your cooperation and support!
Hi Daniil, thank you for sharing your experience with Juliette and we wish you all the best for the future!
5/5
TrustpilotJuliette Dartois went the extra mile…
Juliette Dartois went the extra mile and did an excellent job!
Hi Jens, thank you for leaving a great review. We appreciate the support and are always here to help.
5/5
TrustpilotChestertons is my local estate agent and they did a fantastic job at selling my property.
Chestertons is my local estate agent and is very familiar with the area. This extensive knowlege allows Chestertons to give an accurate price for properties, give support to vendors and provide informed knowledge to potential buyers. The Staff is very pleasant, approachable and very efficient. The team worked very hard for my sale and was successful. I am very grateful to them and was really impressed with their dedication. The 5 stars is amply justified.
Congratulations on the sale of your property Dominique and thank you for instructing us to carry this out for you. Wishing you all the best for the future!
5/5
TrustpilotVery happy with Lucy's management…
I am very happy with Lucy's management of my property. She consistently demonstrates professionalism and diligence, ensuring that both my property and tenants receive the highest level of care. Her attention to detail and proactive approach make me confident that my property is in safe hands. Lucy's effective management skills and her commitment to excellence set her apart.
Hi Yisa, thank you for your review. We're delighted to hear that Lucy has been on hand with the management of your property and everything is running smoothly. Should you need anything else, please do let her know.
5/5
TrustpilotMove in coordination for rental
After recently buying a flat through James Pendelton, I managed to have it rented out 1 week later. My move in coordinator, Suzan Salih, was exceptional. She was very prifessional and calming. She worked with me to achieve the necessary steps, checks, certificates, etc., and what needed to be done to create a perfectly smooth move in on a very tight schedule. Highly recommend.
Dear Nancy,Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Department at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
5/5
TrustpilotDelighted with the service and result…
Delighted with the service and result from Gary and his team in Battersea Rise lettings. I was on the market for a week and they secured a number of offers which were well presented to me and resulted in agreeing an over the asking price. Thank you.
Your comments have been passed on to Gary and the team, who are thrilled that they were able to assist you in successfully finding a tenant for your property.Thank you.
5/5
TrustpilotEven though our offers weren’t successful…
Even though our offers weren’t considered, our agent Tamara Price was extremely helpful. She helped us with filling out our offer form and gave us advice on how to make better offers. She’s very patient and always answers questions promptly.
We are so pleased to hear this! Thank you.
5/5
TrustpilotHappy ending!
My husband and I have just moved to our new lovely property. Thanks to Natasha from Chestertons estate agency in Kew, she helped us to find the perfect property. She’s very professional, listens carefully and acting quickly. She’s very friendly and always smiling. Thank you Natasha!
Thank you very much for sharing your experience and we are delighted to hear how helpful Natasha was throughout the process.
5/5
TrustpilotGreat rental move out experience
Olympia was my Property Manager assisting in the move out from a rental property and made the whole process very smooth and was hugely helpful time and again. Thank you!
5/5
TrustpilotGreat Thanks to Katherine Ma for Her Tremendous Help
Chestertons is an excellent rental company! I had a great experience with them. Special mention must be made of Katherine Ma. Her service attitude is superb. She has a gentle voice and patiently answers all my questions. She provided sincere answers to my many inquiries and patiently taught me how to rent. I am extremely grateful for her help.
Hi Alonzo, thank you for the great review and sharing your experience with Katherine Ma. We are o glad she provided answers to your enquiries and had a superb attitude. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotAnn was super helpful and friendly with…
Ann was super helpful and friendly with our end of tenancy checks!
Hi Devangini, thank you for the kind words. We are so glad Ann was super helpful and friendly. We wish you all the best.
5/5
TrustpilotRufus and the team were exceptional
Rufus was very helpful when arranging viewings and presented the flat well. Him and the team guided us through the process throughly and in good timing. Chestertons have been amazing to work with and I’m exited to move into the new flat.
Thank you for sharing your review with us Helen!
5/5
TrustpilotChesterton is generally good
Chesterton is generally good, but Naima Latif is the best. She is professional helpful approachable and responsive Whenever I call she responds and sorts the issue.
Thank you for your review Zahir, it's great to hear you find Naima approachable and responsive when an issue arises. Wishing you all the best!
5/5
TrustpilotHigh Commitment to Customer Service
Over more than five years Zosia Gray has provided excellent customer service. She responds to our needs and is always clear and fair. She has often gone above and beyond for us and dealt with all our queries and concerns. I would move firm to stay with Zosia.
Hi East, thank you for the great review. We appreciate the support and wish you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Mayfair hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Westminster.
