Trusted Agent profile · Westminster
★★★★★
2,202 reviews across 2 platforms
47 South Audley Street, Mayfair, W1K 2QA, Westminster, W1K 2QA
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 47 South Audley Street, is rated 4.5 out of 5 across 2,202 reviews on two platforms, including 65 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotLovely experience with this agency…
Lovely experience with this agency specially dealt with Sarah Gawith through professional and discipline.
Thank you for the 5 star review, we will pass on your kind words to Sarah
5/5
TrustpilotShakil is the Best one in Chestertons
Shakil is the Best one in Chestertons, he responds very quickly and solved the issue very fast.
Hi Gopinath, thank you for taking the time to leave a review for Shakil. If you need anything further, please do not hesitate to get back in touch. Best wishes!
5/5
TrustpilotNiema is a STAR ! …
Niema from Chesterons recently assisted re-letting on my residential property in Barnes. Her attentiveness and efficiency was very impressive and instilled confidence in me. She has done a great job and I highly recommend Niema.MS
Hi Michael, thank you so much for your feedback, it's great to hear Niema assisted you in the re-letting of your property! Should you have any further queries, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotReally helpful property management…
Really helpful property management service - special thanks to Joyce Pau for addressing all my queries and liaising with my tenant and myself so efficiently and promptly.
You're very welcome and thank you for leaving a review for Joyce. Wishing you all the best!
1/5
Trustpilotembarrassing and a shambles
quite literally the worst property management service you could wish for. We lived with mould in the flat for 6+ months despite us doing everything we could about it. We raised the point to the letting agent several times who just sent around their guys who said ‘don’t dry washing near the walls’ despite us never doing this. after sending a few people round, one switched on bloke finally realised there was a leak from the above flat. They refused to compensate us for damage to property, some of which was very expensive (bose headphones). When it came to getting our deposit back it was literally impossible. charging us for things that were in the inventory before as missing or broken, £100 for a set of two pillows that were in a cupboard upon arrival and for the whole year? please avoid at all costs, they have no interest in you and will bend over backwards for landlords
Dear Tommy,We appreciate the time you have taken to inform us of the issues that have arisen during your tenancy and we are disappointed to hear of these. Should you wish to discuss these matters further please contact Zara directly on 020 7501 1045 in order we can address each point individually.
4/5
TrustpilotGood service from property management
There were multiple issues with the property that required repairs and maintenance, but our property management agent Joyce Pau helped resolve them promptly and provided updates throughout.
Thank you for your feedback, Joyce was delighted to assist you throughout the repairs and maintenance. Please do get back in touch if you need anything further. Best wishes!
5/5
Trustpilotthanks for Katherine Ma
thanks for Katherine Mashe is very nice and helps me find a good flat
Good morning, thank you for the great review. We are so glad Katherine was nice and helpful in finding you a good flat. We appreciate the support and are always here to help.
5/5
TrustpilotSharon Chattalis has been so helpful in…
Sharon Chattalis has been so helpful in making me understand the intricacies of being a landlord.She dedicated time and clarified technicalities to me in a simple and understandable way.Thank you Sharon! You are an asset for Chesterton's!
5/5
TrustpilotJuliette was communicable and lovely…
Juliette was communicable and lovely all throughout the process. Great person to work with!
Hi Karim, thank you for the great review. We are so glad Juliette was communicable and lovely throughout the process. Should you need anything else, we will be happy to help.
5/5
TrustpilotThank you
Andrew in South Ken did a great job renting my flat for me. Kept me well informed of the process throughout and was a pleasure to deal with. Andrew made the whole process incredibly easy and i would certainly recommend him.Thank you very much.
Thanks for your review Catherine! We are pleased to hear of your experience with Chestertons.
5/5
TrustpilotOutstanding service
Outstanding, seamless service from initial contact, valuation, marketing and the placing of new tenants. Alice Karn was incredibly efficient, knowledgable and resourceful, and kept me informed at every stage.If only I could get her to manage every other part of my life…
We are so pleased to hear this! Thank you for sharing.
5/5
TrustpilotWe greatly appreciated his level of communication
Our move in with Chestertons was quick and efficient, Rowland was on hand to assist each step of the way. We greatly appreciated his level of communication throughout the process, and especially how he took the time to call to notify us that our offer had been received!
Thank you for sharing!
5/5
TrustpilotGreat experience with Ed in Barnes
We’ve had a great experience - Ed in South West Chestertons Lettings has been super helpful at every stage of the process. We were looking for something quite specific, and have a large dog on tow - Ed went above and beyond to find and secure the right property for us, and since then has been great at helping us through the whole moving process. Moving is never fun but Ed has been so kind and attentive and overall proactive in making sure we understood everything and had any help and answers we needed, he’s really massively minimised the stress of the whole thing and made us super excited for our move to Barnes
5/5
TrustpilotGreat management experience received…
Great management experience received and a genuine thanks and appreciation to my property manager Isaiah. He has been very dedicated to keeping my tenants happy throughout the duration of their stay. He is a highly personable, knowledgeable and consistent property manager who has gone above and beyond when necessary.
Hi Martin, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotThank you to Juliette
Thank you to Juliette, very professional and competent during my flat search.
Hi Antoine, thank you for leaving a great review. Juliette will be thrilled by the kind words. Wishing you all the best.
4/5
TrustpilotChesterton's SW lettings
Gary Noone was very friendly and helpful when we approached Chesterton's to let out our Clapham flat. We had a couple of false starts with tenants, through no fault of Chesterton's, but focused energy from Gary saw replacement tenants with no loss of rental occupancy.
Thank you for your review, we are happy to hear this!
5/5
TrustpilotSuper experience
Much appreciate Zosia Gray's swift support!
Thank you for your kind words, Noor! We're thrilled to hear that Zosia provided you with swift support. Our team is always here to help, and we appreciate your positive feedback!
5/5
TrustpilotKatherine Ma is a true professional who…
Katherine Ma is a true professional who goes above and beyond for her clients. Her deep knowledge of the industry, combined with her exceptional customer service, ensured that everything was handled with the utmost care and precision. Her positive attitude and attention to detail made the entire experience smooth and worry-free. I highly recommend her to anyone seeking expert assistance.
Good afternoon, thank you for taking the time to write a great review and sharing your experience with Katherine Ma. We really appreciate the support and wish you all the best.
5/5
TrustpilotSuzan and the team
Suzan and the team made this happen so quickly and painlessly - which meant no gap between Tenants for mortgage repayments. Fantastic service - thank you so much all of you.
Dear Lucy,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team and we were able to act quickly for you. Wishing you all the best for the future.
1/5
TrustpilotAvoid for lettings
Like a lot of other landlords on here, I ended up with Chestertons when they bought the management company I signed up with. It was not a great experience. When the tenant didn't pay, this was intermittent for a while, and eventually moved out I decided to take back the flat. I sent a courier for the keys several times, they said the courier didn't arrive to collect. I have proof DHL went to the office. They eventually sent my keys in a paper envelope and one set was of course lost when it fell out of the useless envelope. All the while the contact with them was difficult due to lack of experience or just plain not caring. When we did use our own set of keys, we found all the windows to the flat left open, in December! Luckily it's not on the ground floor. The kindest I can be is to call them useless, another side of me would say they are dismissive and have questionable care for people's property. They are now calling me to ask if I want to let with them again. So they're not much good at checking previous files and lettings either. Avoid!In answer to below, I did go back to Chestertons, but as this review makes clear there is nothing to be done now. The keys are still lost and the unanswered calls remain.
Hi Joyce, thank you for bringing this to our attention and we're so sorry to read about your experience. After receiving your details via Trustpilot, we cannot seem to locate you within our systems. If you could please send the address in question to social@chestertons.co.uk we will be happy to look into this further for you.
5/5
TrustpilotMy property has been managed by JP for…
My property has been managed by JP for nearly 15 years. They are brilliant. Particularly Zosia and William, those that take care of the day to day maintenance amd renewal of my property. Highly recommend.
Dear Richard,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team over the years. Thank you for your continued custom. Wishing you all the best.
5/5
TrustpilotProactive and Professional
We'd like to thank Betsy for her prompt and efficient service. She understood our needs and found a great apartment for us. Thank you!
Hi Andy, thanks for your feedback and we're happy to hear you found a great apartment. Wishing you all the best for 2024!
5/5
TrustpilotI highly recommend Chestertons
I highly recommend Chestertons, both on the Rental Management and the Lettings sides. I live abroad and Mark organised and supervised a major renovation of my Westminster Flat over a three month period. He was very professional, patient and efficient and took away from me the stresses and worries of the renovation, always having a solution to any problems. Fantastic service Mark and thank you! On the Lettings side, James and Rosie managed to let my Flat within hours and they, and other team members, provided me with excellent advice on the Let and on all the follow up action. A fantastic team all round! I really appreciate all your help.
Hi Terence,It's fantastic to hear how our team were able to manage your property so efficiently and provide and excellent service! Thank you for taking the time to leave this review, we look forward to continuing to work with you.
5/5
TrustpilotThank you to Stav and Chestertons for a…
Thank you to Stav and Chestertons for a seamless letting experience. I have been in my flat for approximately 10 months following a hectic search during the thick of the pandemic lockdown last year. Stav was responsive, helpful and friendly. I highly recommend working with him.
Thank you for sharing Briana!
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