Trusted Agent profile · Westminster
★★★★★
2,205 reviews across 2 platforms
47 South Audley Street, Mayfair, W1K 2QA, Westminster, W1K 2QA
Part of Chestertons, see every office.
Chestertons's office in Westminster, at 47 South Audley Street, is rated 4.5 out of 5 across 2,205 reviews on two platforms, including 65 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotChesterton's review
I worked with Joanna Wojciechowska and Catia Coelho at Chestertons to find my new flat. Joanna was the agent who showed me the flat first thing when it was on the market. She and Catia worked with me and walked me through the process of getting all of the paperwork done. They were kind and informative and very responsive. I am very happy that I got to work with them.
Thank you for the five star review
5/5
TrustpilotVery good service from the team
Very good service from the team, especially Suzan and Thomas. Tenants were found quickly, helped with the paper work and organised EICR in time before tenants moved in. Getting new keys cut and arranged handyman when we had a couple of stressful days before tenancy began.
Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Thomas & Suzan will be over the moon with your feedback. Client experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotI recently dealt with Chestertons…
I recently dealt with Chestertons regarding a property that I was interested in and was passed over to Millie Brandon to help me with my enquiry.I don’t often write reviews but felt that I should on this occasion to give praise to Millie for her excellent communication skills, personable approach and great sense of knowledge in the market.Thank you Millie for all your help, you’re a star!
Thank you for your review Lewis!
5/5
TrustpilotSuccessful Tenancy Renewal
With help of Ms Emily Rowland, Tenancy Consultant at Chestertons, I have just successfully completed a renewal of tenancy. Ms Rowland conducted the negotiations with the tenants rapidly, effectively and with courtesy to all concerned. I am happy with the result and very grateful to her for her help.
Thank you, Peter! We're thrilled to hear about your positive experience with Emily and the successful tenancy renewal. Our team strives to provide efficient and courteous service, and it’s wonderful to know we met your expectations. Your feedback means a lot to us!
5/5
TrustpilotDanielle Lisbon Recommendation
I am writing to commend Danielle Lisbon for her exceptional service. Having been a tenant for over 10 years with Chesterton's, I have always found the company's service, responsive, and Danielle has made my experience excellent.I highly recommend Danielle Lisbon and Chesterton services.
Hi Luiz,Thank you for taking the time to write a review. Its great to hear how Danielle made your experience excellent.We really appreciate the support and should you need any further assistance, we will be happy to help.Kind regardsChestertons
5/5
TrustpilotThank you to Conor Bunn!
Conor recently helped us find our first flat. He made the process feel as stress free as possible and made us feel like a priority. Extremely professional and always super quick with his responses. Thanks Conor, 5 stars!
Hi Hisham, congratulations on your first home and thank you for sharing your experience with Conor. If you need any help moving in the future, please do get back in touch. Wishing you all the best!
5/5
TrustpilotJoyce Pau at Chestertons is a very good…
Joyce Pau at Chestertons is a very good liaison for my property, contacts me only when needed and provides options and solutions to make it very easy for me. And is quick to respond with questions I may have.
Hi Richard, we're thrilled to hear that Joyce has been a great liaison for your property and made things easier for you. Please let us know if you need any future help. Best wishes!
5/5
TrustpilotProfessional and Kind
I would like to thank Amanda Goodman and Lavie Kim for their excellent support throughout the tenancy renewal process. They are professional, attentive, efficient and responsive.
Hi Kathy, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotThank you Jack
We worked with Jack to rent our property and he was brilliant . He is always there to give advise about the market and is accurate in his evaluations . The first viewing and the deal was done . Thank you so much Jack to you and your team ! Also when ever I call him for any information or evaluation he provides it , a very considered view point
Thank you for sharing Sabina!
1/5
TrustpilotKatherine is awful!!!
I waited for the agent named Katherine to come with a client today at 09:30AM to see the flat that i’am currently staying.The day before I asked her to RECONFIRM the viewing because sometimes people cancel last minute.1. She did not call me to reconfirm the viewing!2. She was 20 minutes late for viewing and of course I thought it was cancelled!3. The BIGGEST problem: She didn't even ring the doorbell to allow entry into the apartment. She just opened the door with the keys and I woke up with her in the flat and a man (the customer).I was undressed and I am also 9 months pregnant.Disappointing!!!!!
Hi there, thank you for your review, it's great to hear Lilly made the process of agreeing a tenancy an easy one! Should you need any future assistance, please feel free to get in touch. Best wishes!
5/5
TrustpilotNishaad Ali Marla Chestertons
Recently dealt with Nishaad Ali Marla to rent a home in Victoria. What a wonderful experience from the very initial talk to the final purchase. Nishaad was extremely helpful and was very efficient with everything. All enquiries we had were dealt with promptly and in a professional manner. He made the process of renting much easier than it usually is and took away all the stress. Highly recommend!
Thank you for the wonderful review
5/5
TrustpilotVanessa is a true professional
Vanessa is a true professional. She is always available and answers our inquiries straight away. She is very pleasant and nothing is too much trouble. We are really pleased that she is looking after our property Dr and Mrs Joshi
Hi Hasmukh, thank you for your wonderful feedback. We're thrilled to hear that Vanessa has been such a professional and pleasant support for you. Should you need anything else, please do not hesitate to reach out to us. Best wishes!
5/5
TrustpilotOutstanding team
The Fulham team led by Abbie were outstanding and extremely efficient in finding tenants, going through the process to onboard and carrying out all the relevant checks. Very professional, exceedingly competent and knowledgeable and courteous in their approach.
Hi Mak, thank you for sharing your experience with our Fulham team. Wishing you all the best for the future!
5/5
TrustpilotGreat team!
We have recently rented out our property through Chestertons. It’s been a really good experience. They are extremely helpful , polite and thorough professionals . It really has been a seamless transition.Thank you so much to the team especially Charlie who has stayed on top of things reminding me of things, and ever so helpful. He is always there to answer any question . Thank you so much Charlie!
Thank you for leaving your review with us Sabina! We are so pleased to hear this.
1/5
TrustpilotSHARKS
SHARKS. ONE GIANT CALL CENTRE AND NO CUSTOMERS SERVICE KNOWLEDGE OR CONTINUITY WHATSOEVER . AND UTTER SHARKS.
We’re sorry to hear about your experience, Natasha. Providing great customer service is our priority, and we appreciate your feedback. Thank you for sharing your thoughts.
5/5
TrustpilotExcellent care and customer service
Excellent care and customer service. I dealt with Abbi Harap and she was very responsive and found me what I was looking for very quickly. I enjoyed dealing with her and she took all my concerns into account given and explained anything that was unclear. When Abbi wasn't available the other team members would avail themselves to assist.
Hi there,It's fantastic to hear how Abbi was able to offer an excellent service. We wish you all the best. and please do reach out if you need any further assistance.
5/5
TrustpilotI had an incredibly positive experience…
I had an incredibly positive experience with Leusa Ellis at Chestertons, who helped me negotiate and secure a lease during a very hectic time in the housing market. Leusa was efficient, communicative, and attentive throughout the process. Finding and moving into a new place always brings a lot of stress, and I am so grateful for Leusa's patience and empathy through the process.
Hi Kate,Thank you for taking the time to leave this review. We're so pleased to hear about your positive experience with Leusa! We wish you all the best in your new home, and please don't hesitate to get in touch if you need anything else.
5/5
TrustpilotWould use again, Bobby went above and beyond
I called to query about letting my property out in Blackheath the agent called me and advised they had a viewing the next day, Bobby later returned and we discussed the tenant was looking for a fully furnished property, they arranged all furniture/ delivery/ cleaning for a very reasonable price and the property was let within a week for 3 years- the rates were also very good, Bobby was very knowledgeable
Thank you for the five-star review!
5/5
TrustpilotI recently made a purchase via…
I recently made a purchase via Chesterton on the Isle of Dogs. Andreas was great through the whole proccess from offer to completion. And made the journey as stress free as is possible with a property purchase.
Hi Lawrence, congratulations on your new home and we're happy to hear that Andreas made the process stress free. Wishing you all the best!
5/5
TrustpilotConor Bunn
Conor Bunn! A fantastic agent who helped us with our flat purchase. Conor was extremely helpful and always there for support throughout the process. Top marks for Conor, and I would certainly work with him again.
Hi Ben, congratulations on your new home and thank you for sharing your experience with Conor. We wish you all the best for the future!
1/5
TrustpilotBad communication from the agency.
Worst communication from the property management team.I requested a call back from the agency several times due to my property manager, Shakil, was unavailable, however, he never called back or emailed back. I have to call them day after day to solve the property issues. It's been two months, and my request has never been satisfied. Their manager is busier than the prime minister, so just avoid this agency, don't bother them.
Good afternoon, we are sorry you had to leave this feedback. You will soon receive a request for further information so we can look into this for you
5/5
TrustpilotI can't praise enough the Chestertons…
I can't praise enough the Chestertons Sales team in Kew. Not only was everybody I dealt with very friendly and professional. I was impressed by how quickly suitable potential buyers were identified. Viewings were accommodated with sufficient notice, client feedback was promptly given and excellent guidance was provided during the conveyancing stages. I could not believe how smooth the process went from sales launch to completion. Thank you very much, Chestertons!
Thank you very much for sharing your experience with us Bettina! We are pleased to hear the positive feedback.
5/5
TrustpilotWe have been using Property Management…
We have been using Property Management at Chestertons for several years and they continue to provide an excellent service. Our present Property Manager is Aleesha who has regularly provided sound advice and always reacts quickly to requests for help and information
Hi Conrad, we really value your feedback and thank you for using our Property Management service for the past few years. If you need anything else, please do not hesitate to contact Aleesha and the team, they'll be happy to help. Best wishes!
5/5
TrustpilotHannah was so helpful and thanks to her…
Hannah was so helpful and thanks to her we didn't have any problem. And I know that if we need something she will happy to help us again.
Hi Emre, thank you for the great review. We appreciate the support and wish you all the best.
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