Trusted Agent profile · Westminster
★★★★★
2,205 reviews across 2 platforms
47 South Audley Street, Mayfair, W1K 2QA, Westminster, W1K 2QA
Chestertons's office in Westminster, at 47 South Audley Street, is rated 4.5 out of 5 across 2,205 reviews on two platforms, including 65 Google reviews rated 4.8.
Every review we hold for the Westminster office, from every platform, shown as written. First names only.
5/5
TrustpilotAs a landlord
As a landlord, with Allan Fuller for several years and then switched to Chestertons, transition was seamless and many core staff were retained. Special thanks to Sarah Doyle who has been very patient and supportive over the years.
5/5
TrustpilotJuliette and the Chestertons team were great!
Juliette was professional, friendly and took the time to understand what we were looking for. This made finding a place stress free and felt like we were not wasting our time, as the places propoposed were great. Highly recommend Chestertons!
Hi Paulo, thank you for taking the time to write a great review and sharing your experience with Juliette. We are so glad she made finding a place less stressful. Thank you for the kind words and should you require any further assistance, we will be happy to help.
5/5
TrustpilotTerrible landlord, amazing property manager
Our experience with the landlord was extremely challenging, marked by a lack of communication and difficulties in getting necessary repairs addressed. Adding to the frustration, several agents assigned to our case left their positions after short tenures, which made it feel like nothing was being resolved.Amidst all of this, Isaiah Samuels truly stood out as a star. He consistently advocated on our behalf, ensuring that every action was followed through and keeping us updated on all important developments. Isaiah's professionalism, dedication, and commitment to resolving issues were a bright spot in an otherwise difficult situation. We are incredibly grateful for his support and highly recommend his services.
Hi Francesca, thank you for taking the time to write a great review and sharing your experience with Isaiah. We are so glad he was professional and kept you updated. We appreciated the support and wish you all the best.
5/5
TrustpilotThank you, Ally!
Ally Carberry is a breath of fresh air in the world of real estate! Her advice was honest and straight forward, and she really listened to what I was after. From the first phone call to every last bit of paperwork, she was professional and friendly and an absolute super star. I would definitely recommend her to anyone looking for a new home to rent in South Ken. Thank you Ally!
Thank you for taking the time to review your experience, we are so pleased Ally was such a great help!
5/5
TrustpilotExcellent property management team
Richard Parkin and his team in Chestertons property management team have been extremely prompt and helpful with our maintenance requests and queries since the start of our tenancy this year. Would absolutely recommend them for rental searches!
Hi MS, thank you for taking the time to write a great review. We are so glad the team were prompt and helpful. we appreciate the support and wish you all the best.
5/5
TrustpilotHighly Recommended
Richard and his colleagues at Chestertons were exemplary in their services to us when purchasing. Very proactive, communicative and responsive. Highly professional and well informed. We have used many other estate agents in the past but Richard and his team were truly exceptional. We will definitely use them in the future and highly recommend to prospective sellers or buyers. Thank you.
Hi Sarah, we love reading reviews like this! Thank you for passing on this feedback about Richard and the team. Should you need anything further, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotDelighted with the service
I have been using the management services of this company for some time , and always found them to be professional , efficient and really supportive of landlords and tenants , which I think is really important . I have been delighted with the service from Ryan and Colette , and the rest of the team , and I feel the worry is lifted as I know my property is in very safe and capable hands . I will be continuing indefinitely with the company as I am totally and utterly satisfied .
Hi Hazel, thank you for taking the time to leave such positive feedback. We are so glad the team were professional and supportive. We appreciate the support and wish you all the best.
5/5
TrustpilotThomas was a delight to deal with
Thomas was a delight to deal with. Highly personal and very responsive throughout the process. Suzan who helped with the next stage of the process was friendly, responsive and helpful. We now have James as our property manager who has also been brilliant so far.Thank you all
Dear Oliver,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings & Property Management Departments. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotBrilliant service - Letting Property
Reletting our property has gone smoothly, Amelia was great through the whole process, on a finding tenancy , and keeping in touch regularly eight up to move inday. She’s provided a quality, experience and is passionate about her job. Which is so important. As a Landlord it important to keep the tenant comfortable and happy. Thanks for a Brilliant services.
Hi Sarah, thank you for your feedback and for re-letting your property with us! Amelia is an incredible force, so we're not surprised by this review. Should you need anything else, please do reach out to Amelia and the team. Best wishes!
5/5
TrustpilotMs Niema Latif has been very helpful…
Ms Niema Latif has been very helpful and efficient, trying to make the whole renewal process smooth and stress-free. In my interactions with her, it’s clear she genuinely cares about her clients, which is a great asset!
Hi Kristina, thank you for taking the time to leave a great review. We appreciate the support and wish you all the best.
4/5
TrustpilotHeather was brilliant
Heather was brilliant, very helpful, understood what we needed and helped us confirm a property that has been perfect for us. All communication was very clear and the tenancy set up was very smooth. Only missing a star as on the move in day the inventory company claimed we weren't at the property at the agreed time (we were) and then we couldn't track down what they had done with the keys for a bit!
We appreciate you taking the time to share your feedback. We take all comments on board.
5/5
TrustpilotFirst time renting
It’s my friend’s and my first time renting a flat in the UK, and our experience with Chestertons has been great. Renting process was smooth, all the staff we have encountered have been nice and helpful, especially our property manager Shakil Khan was prompt in providing us assistance when we moved in, really appreciate it.
Congratulations on your first time renting in the UK! It can sometimes be a daunting experience but we're glad to hear that Shakil is on hand should you need any help. Wishing you all the best!
5/5
TrustpilotGreat renting experience with Louis
I was able to find and move into my new flat easily thanks to Louis Vasili and doing the process from a different city. He was able to show me a flat just as it was coming to market and provide videos/visit the property at short notice to make the whole process easy - to benefit of both myself and the landlord. Was always very knowledgeable and very fast/helpful with any queries!
Thank you for leaving your review Ryan! We are pleased to hear how helpful Louis was.
4/5
TrustpilotRyan Briggs took over managing my…
Ryan Briggs took over managing my apartment about 6 months ago and it was safe to say that prior to it, it took awhile for responses to my queries. While he seems rather swamped (judging by the out of office messages I get when I send messages), he makes it a point to reply, albeit, a couple of days later. He acts professionally and is quick to understand my concerns and follow up on them. I sense that he is very service oriented and with more time, he will do an even better job. Glad to have him as my property manager.
Hi PL, thank you for taking the time to leave some positive feedback. We appreciate the support and wish you all the best.
5/5
TrustpilotBest experience!!!
Megan, the lead negotiator/Agent was forthright, professional and helpful. She kept us informed every step of the way. This same level of support was received from all the subsequent team members we interacted with.
Hi Stella, thank you for taking the time to leave a great review. We are so glad Megan was professional and helpful and kept you informed. Wishing you all the best.
5/5
TrustpilotGreat experience letting flat
Chestertons let my one-bedroom flat quickly and completely stress-free. I had tenants in place very soon after advertising, and the whole process was handled smoothly from start to finish.
Thank you, Alex! We’re thrilled to hear that your experience was stress-free and that Christie has provided excellent management for your flat. We appreciate your recommendation and look forward to continuing to support you in the future!
5/5
GoogleThe Mayfair manager, Stephanie Tibbles, has been exceptionally helpful in letting my apartment. The lettings staff were proactive in finding potential tenants. The office is a well co-ordinated, professional team. I have no hesitation in using the Mayfair team again.
Thank you, Anne! We're thrilled to hear about your positive experience with Stephanie and our lettings team. We pride ourselves on our professionalism and dedication, and it's great to know we met your expectations. We look forward to assisting you again in the future!
5/5
GoogleExcellent service, very professional and friendly on the same time. The agent immediately understood our requirements and she was very helpful . we didn’t have to waist time and energy on viewing and paperwork. Thank you for an excellent service
Thank you for your wonderful feedback, Elvyra! We're thrilled to hear that our team was able to provide you with a professional and efficient experience. Your satisfaction is our priority, and we look forward to assisting you again in the future!
5/5
TrustpilotReliable Service
The team at Chestertons have done a great job in securing new tenants for my property, at an increased rate, within a matter of days. Shout out to Isaiah Samuels, who is currently facilitating repairs and agreements with great dependability.
Thank you so much for taking the time to leave this excellent review. We will make sure to pass on your kind words to Isaiah.
5/5
TrustpilotThanks to Juliette Dartois
I have dealt with many agents from Chestertons here and there, and I can say that Juliette Dartois is the nicest and friendliest person. She always responds to me promptly, and the entire process has been smooth with her.
Hi Hae, thank you for the great review and sharing your experience with Juliette. We are so glad she was nice and friendly and responded promptly. We appreciate the support and wish you all the best.
1/5
TrustpilotNo morals. Avoid
Property agents generally get a bad rep and my experience with Chestertons rammed home why. I put in an offer on a property marketed through them. I made clear at the time that I was walking away from another property I was also considering. My offer was accepted by the seller on whose behalf Chestertons was acting, at which point I had assurances the property had been taken off the market. A few days later I get a call from Chestertons to inform me I had been gazumped. Not only had I now lost this property, I had lost the other one I had been considering. Utterly despicable behaviour. On top of that the agent I had been dealing with through the process was suddenly “ill”, meaning a new agent had to step in and do their dirty work of breaking the news. Avoid. All morals out the window with these ones.
Hi Chioma, we're sorry to see you have left this review. In order for us to investigate this further, you should receive an email from Trustpilot asking for more details. As soon as we receive these, we will happily look into the situation for you.
4/5
TrustpilotHi I am working with a property manager…
Hi I am working with a property manager Shanze for the first time and who is new to the company. I am impressed with her enthusiasm and dedication.
Thank you for sharing your experience! We're glad to hear that Shanze's enthusiasm and dedication have made a positive impact. We strive to support our team in providing excellent service, and your feedback means a lot to us.
5/5
TrustpilotAwesome service
Betsy Slawson helped me with lease out my flat and I had such a good experience as a landlord. She hit the ground running with sourcing tenants and arranging viewings. She was super responsive and ensured she kept me posted on progress. She also gave me frank and helpful recommendations as to where to set the rent, the attractiveness of the offers, quality of tenants etc. I have always been very skeptical of real estate agents and had multiple bad experiences, but having Betsy help me through the process was really a great blessing and would definitely try to work with her again if I get the chance.
Good morning, thank you for taking the time to leave a great review. We are so glad Betsy was responsive and helpful throughout the process. We appreciate the support and wish you all the best.
5/5
TrustpilotExcellent service
Anna has been managing our property for the last 6/7 months and I couldn’t ask for more! She has been very diligent and excellent with communication and managing everything that has needed to be sorted (which has been quite a lot).
Hi Alison, thank you for sharing your feedback with us, it's lovely to hear. If you need any further assistance, please do not hesitate to contact Anna and the team. Wishing you the best!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
