Every review we hold for the Westminster office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTamara Price recently handled the…
Tamara Price recently handled the process of asking my tenants whether they wanted to renew their contract for another 12 months. She did this promptly and efficiently, which is all one can ask. Thank you, Tamara. It's gratifying when everyone does what is required without having to be continually prompted.
Julian · 21 May 2024
Agent replied · 25 October 2024
Hi Julian,Thank you for taking the time to write a great review and sharing your experience with Tamara. We are so glad she was efficient and prompt with help.If you require any further assistance, we will be happy to help.Best WishesChestertons
★★★★★ 5/5
TrustpilotJack and his team at Chestertons Hyde…
Jack and his team at Chestertons Hyde Park have been very helpful & professional throughout my rental and secured a fabulous tenant at a market beating rent. Thank you!
John · 21 February 2022
Agent replied · 25 October 2024
Thank you for sharing John!
★★★★★ 5/5
TrustpilotWe’ve had a great experience with…
We’ve had a great experience with Chestertons. Tamara Price was a great help!
MANNING · 22 September 2023
Agent replied · 25 October 2024
Hi Rebekah, thanks so much for your feedback! We'll make sure to pass this on to Tamara and the rest of the team in Battersea. Best wishes!
★★★★★ 5/5
TrustpilotI have been with Chestertons for many…
I have been with Chestertons for many years. They have been helpful and respond quickly to requests and get repairs done quickly when required. The statements and payments are also well presented and timely
Barry · 31 January 2025
Agent replied · 6 February 2025
Hi Barry, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotChestertons South West Lettings -Kate
Chestertons South West Lettings -KateA huge thank you to Kate for making my move incredibly smooth. Throughout the process Kate kept me well informed and took a really personal approach. Thank you!!
Sophie · 23 August 2021
Agent replied · 25 October 2024
Your feedback has been passed on to Kate, who thanks you for taking the time to leave a review.
★★★★★ 5/5
TrustpilotChestertons South West Lettings - Melissa
Although it was a bit of difficult circumstances for me to find a place to live while I was under self-isolation period, especially, in the busiest season.However, one of the Agent in Chestertons was kind enough to introduce me fantastic properties through online visiting via WhatsApp and sending me videos (After the period, she booked an actual viewing as well).Thanks for her kind & helpful assistance, I could decide which place is the ideal one for me and move in a very smoothly after the self-quarantine.Thank you for your great assistance :-)
Tomochika · 23 August 2021
Agent replied · 25 October 2024
It is excellent to hear that our teams we are able support you in a difficult time.We are very pleased you were able to find a suitable home.Best wishes.
★★★★★ 5/5
TrustpilotDecisive action over a dispute
When my tenants moved out and left the apartment needed a lot of cleaning, this could really have left me out of pocket. Ryan Briggs mediated this issue with them calmly and quickly, retrieving the money that had been spent on professional help.
Daniel · 18 September 2024
Agent replied · 25 October 2024
Hi Daniel, thank you for your review and we're happy to hear that Ryan resolved the cleaning issue for you. Should you need anything else, please do let us know.
★★★★★ 5/5
TrustpilotChestertons South West Lettings - Liam
I could not recommend Liam as an agent highly enough. Any issues we had with the letting process he dealt with in a timely manner and remained transparent throughout the whole process.
Sean · 19 August 2021
Agent replied · 25 October 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotChestertons South West Lettings- Sebastian, Barnes
Chestertons South West Lettings - Sebastian WaltersSebastian was extremely professional and efficient throughout the process of renting our lovely flat in Barnes. He answered all our queries and managed the whole process for us although we were overseas and paperwork etc he managed the paperwork remotely. He also liaised seamlessly with our children to arrange the viewing etc before we arrived. Chestertons are privileged to have such a polite and experienced professional dealing with the lettings in Barnes. Well done Sebastian.
Kathryn · 18 August 2021
Agent replied · 25 October 2024
A positive customer experience is our upmost priority, so we are really pleased to read your comments.Sebastian sends his best wishes. Please do not hesitate to get back in touch if we can be of any help in the future.
★★★★★ 1/5
TrustpilotSlumlord
Slumlord. Does not respond to requests and treats even high rent tenants disrespectfully and threateningly. I would never use them to let my property and wouldn’t ever wish to be a tenant. Avoid
Andy · 12 February 2025
Agent replied · 6 February 2025
Dear Andy,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotGreat overall experience
I had a great experience with Chestertons during my tenancy. My property manager in particular, Isaiah, was extremely hlepful in resolving a number of different issues and was always on hand to help throughout!
Felix · 29 January 2025
Agent replied · 6 February 2025
Hi Felix, thank you for the positive feedback. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotGiorgio!
Giorgio, was amazing! I couldn’t recommend him enough to my friends. Speedy, efficient and even worked his magic on his days off!I found my new home through Giorgio and couldn’t give anyone a better review. Initially I spent weeks going back and forth, checking the market, making offers that got rejected and then I came across some properties on Rightmove by luck they were just listed, and I saw it was with Chestertons. Most negotiators names I don’t remember as the process can be quite overwhelming, but I remembered Giorgio because he was very friendly and always followed up with written communication on previous calls. I called him on Saturday morning first thing after failing to get a viewing slot with his colleagues and even though he was on annual leave, he somehow managed to get me a viewing that day, we offered and he spent his Sunday calling me to tell me our offer was accepted. Not only was the process smooth, and quick, but he didn’t need to pick up the phone and deal with us on his annual leave but he did. He was so polite, so speedy, and ensured that I wasn’t just shifted to the back of the queue. This attitude by far goes along way, more than any other agent. Thank you!
Jessica · 12 August 2021
Agent replied · 25 October 2024
Thank you so much for the five star review - we hope you are happy with your new home!
★★★★★ 1/5
TrustpilotChestertons are your typical sleazy estate agents
Chestertons are the managers for a property we have been leasing for 2 years.To start off, they got the dates on our lease wrong, and tried to send us a correction to sign with dates still wrong, and didn't seem capable of understanding the error. not a good first impression.During the 2 years they managed our property, they did absolutely nothing, and failed to locate the spare key on the one instance we got locked out and needed one.After our 2 year lease was due to expire, the landlord would have been happy to continue with a lease without Chestertons (and split the difference of their 10% fee to reduce our monthly rent) but Chestertons refused to allow this unless we moved out of the flat.All in all, just your typical run of the mill sleazy estate agent company who care nothing about their tenants and are just greedy to collect money wherever they can. ugh.
J · 11 August 2021
Agent replied · 25 October 2024
HelloWe previously requested some further information from you - such as your name and email address - so we can identify who you are and who you have dealt with at Chestertons.Unfortunately as you have note responded to this request, we are unable to investigate your comments any further.
★★★★★ 5/5
TrustpilotDawn Cunningham with Chesterton SW was…
Dawn Cunningham with Chesterton SW was simply amazing. She perfectly understood what I was looking for and came up with an stunning apartment to rent ticking all the boxes. It was the quickest and most efficient process I have ever gone through from 1st presentation of the apartment in the evening (video), viewing 1st thing in the morning and 3hrs later signing the contract.Absolutely happy with the service and can’t wait to move in. Thanks, Sandra S.
Sandra · 4 February 2022
Agent replied · 25 October 2024
Thank you for sharing this is great to hear!
★★★★★ 4/5
TrustpilotChestertons Property Management…
Chestertons have managed our property for many years. The service we’ve received both in terms of sourcing new tenants when necessary and in day to day management of the property has always been of a very high standard. Liaison with the designated Property Managers, and there have been several over the years, has been friendly and efficient. As a Landlord based overseas, we’ve been very happy with Chestertons service and would recommend the company to other owners seeking a reliable Letting and Management service.
Richard · 5 August 2021
Agent replied · 25 October 2024
Thank you for taking the time to share your feedback on our Property Management service. If there is anything we can do to improve this experience, please do get in touch with your property manager to discuss.
★★★★★ 5/5
TrustpilotCouldn’t be happier!
My partner and I really couldn’t rate Chestertons highly enough! We placed our offer for a property in South West Lettings 5 days ago, and today we signed our Tenancy Agreement and paid our deposit, and are both shocked at how efficient this process has been! In particular, Kate, Kerri-Ann and Richael have been incredibly helpful answering every query we each had and made this process as fast and easy as possible for us, despite our constant questions! Ryan, who showed us the property, was also extremely helpful! We’re now looking forward to moving into the property, grateful this process is sorted well before our move in day! Super happy!
Ella · 3 August 2021
Agent replied · 25 October 2024
A positive customer experience is our upmost priority, so it is lovely to be able to pass on this glowing review to our our team in East Sheen.All the best in your new home.
★★★★★ 5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Katherine Ma, and I must say her service exceeded all my expectations. Her professionalism, attention to detail, and high level of expertise made the entire process seamless. I would highly recommend her to anyone seeking top-quality service.
Ritchey · 28 August 2024
Agent replied · 25 October 2024
Hi Ritchey, thank you for the great review and sharing your experience with Katherine Ma. She will be thrilled by the kind words. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotAmazing experience with Juliette
Just had an amazing experience with Juliette who has been very helpful, friendly and always available to answer my questions. She managed to find the perfect property and helped me through the process, solving every problem in a very short time. Thank you again Juliette
Serena · 7 August 2024
Agent replied · 25 October 2024
Hi Serena, we really appreciate you taking the time to leave this review for Juliette and happy to hear you are now in the perfect home. Best wishes for the future!
★★★★★ 5/5
GoogleHi All,
I have recently purchased a property in the Park West through Chestertons at Hyde Park.
I was served by Umed with an exceptional service through the purchase process. Not only Umde, all the staff at the Chesterton is very helpful, very professional and clear with their communication.
Even while i was away on the holiday, they had communicated accordingly my my time zone by putting extra hours.
Thanks Chestertons !
Devang · 26 October 2018
★★★★★ 5/5
TrustpilotI had a great experience speaking with…
I had a great experience speaking with Carl J. from the Chestertons maintenance service. They were friendly, professional, and efficiently addressed my boiler issue. I felt supported throughout the conversation, and they were more than happy to assist with any queries.
Scott · 11 October 2024
Agent replied · 25 October 2024
Hi Scott, thank you for taking the time to leave a review. We're thrilled to hear that your boiler issue was sorted and Carl was on hand throughout the process. If you need anything else, please let us know.
★★★★★ 5/5
TrustpilotHelpful advise from Tamara
Tamara Price has been really helpful and patient giving us advise when offering to potential lettings. She has been guiding us with the process.
Maria · 1 September 2022
Agent replied · 25 October 2024
Thank you Maria!
★★★★★ 5/5
TrustpilotRenting with Chestertons
Quick and easy process with special thanks to Anastasia who was extremely helpful from viewings to finalizing move in
Dan · 1 March 2023
Agent replied · 25 October 2024
Hi Dan, congratulations on your new home! We're happy to hear Anastasia made the process easy for you. Should you need anything in the future, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotHelpful with deposit negotiation process.
Asha Allert was extremely helpful with the deposit negotiation process.
Aryan · 9 November 2023
Agent replied · 25 October 2024
Hi Aryan, thank you for taking the time to leave a review. We're happy to hear that Asha was able to guide you through the deposit negotiation process. Wishing you all the best!
★★★★★ 5/5
TrustpilotSeamless move, great service
Helped to make my move seamless and as stress-free as possible! Tanya made sure everything ran smoothly and it was a relatively easy process. Thank you team!
Georgia · 6 April 2022
Agent replied · 25 October 2024
Thank you for your review. We are pleased to hear this!
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