Every review we hold for the Westbury On Trym office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFantastic service by Andrews. I approached them to sell a flat for me and they very quickly had a buyer at the right price. The sale dragged on for about 6 months, which was not anything to do with them (It was solicitors and …
Pete · 22 April 2023
Agent replied
Good afternoon Pete M, thanks for taking the time to leave us feedback regarding your recent experience.
★★★★★ 5/5
GoogleWhat a team! It’s hard finding a decent estate agents to deal with, I have dealt with many over the years and this one is the best. We had wonderful dealings with Claire who made the entire process easy and stress free with excellent …
Victoria · 20 March 2023
Agent replied
Hi Victoria Chilcott, thanks for sharing your experience with us.
★★★★★ 5/5
GoogleAshley, Mark, Abbie, Claire and Aseem have been a joy to work with. As first time buyers they put us at ease with answering all our questions quickly and clearly, and were accommodating with our viewing requests. Mark Denty's knowledgeable …
Terri · 20 March 2023
Agent replied
Good afternoon Terri Young, thanks for taking the time to leave us feedback regarding your recent experience.
★★★★★ 5/5
GoogleThank you all in Westbury branch of Andrews for the smooth progress when buying our new home, with thanks to Ashley for keeping us fully up to date throughtout. .. MartinPositiveResponsiveness, Professionalism
Ki · 21 June 2022
★★★★★ 5/5
GoogleI can totally recommend this branch of Andrews when selling your house. I found everyone to be supportive through a very stressful time especially Alex, who kept me sane throughout the whole experience. I would use them again when buying or selling another property.
Michelle · 28 July 2019
★★★★★ 5/5
GoogleMy sale fell through on three occasions because of problems with other properties in the chain. This was no fault of Andrews, who remained professional and enthusiastic throughout. Special thanks are due to Abby Barnes, who clinched the …
Roger · 20 March 2023
Agent replied
Thank you Roger
★★★★★ 5/5
GoogleIve used this Andrews branch a few times and have always received excellent service. In particular Daniel, he is quick, knowledgable and will sell your house.PositiveResponsiveness, Quality, Professionalism
Look · 26 August 2022
★★★★★ 5/5
GoogleI've recently just completed my flat at John Repton Gardens BS10 purchase through Andrews Westbury on Trym branch and I really couldn't have asked for more. The whole team were so friendly and helpful and really made it painless. Dan took our property on and made it so easy. Wendy for the brief part she was involved was so friendly and reassuring, and Deborah progressed our sales without a hiccup. I would definitely use again.PositiveProfessionalism
Lauren · 26 August 2022
★★★★★ 5/5
GoogleWere brilliant when my Mother was selling up in W-o-T. Always gave us clear advice dealing with the many chain failures we had had. Put up with the often conflicting requests from us without a blink. Very glad we used them.
Richard · 28 July 2019
★★★★★ 5/5
GoogleA really pro-active, efficient and helpful service.
Throughout the sales process the team kept me fully updated on a weekly basis as to the progress. I would highly recommend Andrews Estate agents without reservation. Many thanks to Alex, Lorraine and Cameron.
Ian · 28 July 2019
★★★★★ 4/5
GoogleI found the staff at Andrews very helpful during the buying process, but I did have a problem with the removal of the For Sale Board once I had moved in, a few weeks later my brother eventually took it back to the shop then the next day the van came round to pick it up - the driver said he had only just been notified. This was the hiccup when the sale was complete.PositiveValue
Heather · 21 June 2022
★★★★★ 5/5
GoogleCameron was excellent - not your stereotypical pushy estate agent. Lorraine and the rest of the team were fantastic - we had very tight timelines to work with, and they pulled out all the stops to make it happen.
Chloe · 28 July 2019
★★★★★ 5/5
Googlethis has been my second time using Andrews to sell a Bristol property, and I wouldn't hesitate to recommend them. The most important aspects for me were creative marketing strategies, excellent photographs, friendly and kind staff, and the provision of a conveyancing support colleague to focus and drive forward the arduous horror of British property conveyancing. Thank you for working so hard to sell both my homes, it has been a pleasure.PositiveQuality, Professionalism, Value
Haley · 21 June 2022
★★★★★ 5/5
GoogleI am writing to say how impressed I have been with Alex and her team. They produced an excellent brochure of my house and marketed it with great enthusiasm and professionalism. I have no hesitation in recommending them.
Anne · 28 July 2019
★★★★★ 1/5
GoogleBeware of using Andrew's to buy/sell!
Due to the poor standard of service and lack of communication we were not told of 2 unresolved boundary disputes that affected the sale of a property we had made an offer on. This caused a delay of nearly 7 months before we were forced to withdraw from the purchase due to the behaviour of Andrew's staff and management as well as the sellers attitude as they were constantly told it was not an issue by andrews.
Andrew's later admitted to being aware of the boundary disputes when the property had been originally listed.
You cannot complete and have the deeds transferred to your name or even get a mortgage on a property with unresolved boundary disputes - Andrew's you should know better! Being repeatedly lied to is not an appropriate form of service!
We would not have proceeded to order surveys and searches and instruct solicitors had we known when we made our offer. This entire debacle has cost us nearly £1k in fees. We were offered a mere £250 as compensation for 7 wasted months and £1k of wasted money.
We were constantly told it was not an issue and it was repeatedly minimised which dragged the process out.
Despite making a complaint to management and escalating through the complaints process to head office we have had no appropriate resolution.
Kylea · 8 May 2021
★★★★★ 5/5
GoogleOur house move was severely delayed by a slow chain, as well as the national lockdowns, and through it all Andrews at Westbury were professional, responsive and expedient.PositiveResponsiveness, Professionalism
Glen · 21 June 2021
★★★★★ 5/5
GoogleHighley recommend.
Andrews didn’t look for a quick sale for my property as some fixed rate fee estate agents do. They valued my property higher than three others estate agents …
William · 20 March 2023
Agent replied
Thank you Will
★★★★★ 5/5
GoogleUsed Andrews for buying. Very professional service, particularly Heidi Johns who’s made us feel at ease and welcoming, and dealt with a lot of passion and energy.
Moin · 27 August 2021
★★★★★ 5/5
GoogleIve used this Andrews branch a few times and have always received excellent service. In particular Daniel, he is quick, knowledgable and will sell your house.
D · 26 October 2021
★★★★★ 5/5
GoogleThank you to Andrews team in Westbury who exceeded our expectations with not only the price but the overall service they provided.
We would highly recommend the team Ashley, Abby and Claire.
Once again a big thank you.
Lisa · 15 May 2022
Agent replied
Good afternoon Lisa thomas, thank you for taking your time to leave us a review.
★★★★★ 5/5
GoogleI decided to move in September and set about getting three valuations. I already had a price in mind and this was confirmed. I decided to use Andrews as I immediately felt comfortable with the person who did the valuation. I found him to be non pushy and utterly professional. All correspondence was first class and the way the house was presented looked great. I was fortunate that the property sold within 2 days. I was always kept up to date with progress and all staff were friendly and helpful. I would highly recommend Andrews Estate Agents.
Stephen · 25 March 2020
★★★★★ 5/5
GoogleMy wife and I sold our house last year through Andrews Westbury on Trym. It was a large chain and a long process, Andrews were fantastic throughout, managing the many parties involved and keeping us informed throughout. All the staff were knowledgeable of our sale during the process and we would often pop in to discuss the sale with them. Their independent mortgage advisor was also extremely useful and he was able to organise the best possible mortgage deal for us. I would highly recommend them.
Terry · 28 July 2019
★★★★★ 5/5
GoogleI've used Andrews Estate Agents to sell two properties in Bristol for me in the last year. One in Southmead and one in Brentry. On both occasions the properties sold very quickly and everyone has been extremely friendly, professional and courteous. The agents handled everything for me and I didn't have to get involved which was very useful for me because I live a couple of hours away. Everyone I dealt with there knew who I was when i called and were quickly able to give me updates on the process. I would thoroughly recommend Andrews.
Rebecca · 28 July 2019
★★★★★ 5/5
GoogleWe have used this branch of Andrews to buy and sell on several occasions in the last few years...and I have to say that they have always been brilliant. The team have been excellent in finding us suitable houses to look at then have been really helpful at viewings. Once an offer is accepted, they also provide a good service through to completion. There are always times when things don't go smoothly with any sale or purchase and the communications provided by Andrews to smooth the process through at these points has been great.
Belinda · 28 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.