Stuart and Partners West Sussex reviews

★★★★★ 1/5

Google

Landlord Review Having read the tenant reviews for this business on other review platforms, I now feel content to record my experiences with Stuart & Partners, Haywards Heath & Hassocks My opinion / experience - 1. Not proactive in delivering / providing important information. 2. Curt and on occasion dismissive. 3. Unapologetic upon causing unnecessary / avoidable problems. The higher up the business you go, the worse the service. On the good side, their documentation and reports are presented well.

David · 18 June 2025

★★★★★ 1/5

Google

Started great, very helpful. Then became very rude. Had direct debit set up to pay each month, one payment fell on a bank holiday and so was 2 days later than the 1st, to which they claimed was a late payment. Upon the landlords ending the tenancy due to them wanting to live in the property, S&P were not helpful in end process. We were advised from local authorities, we needed certain legal documents. When asked for this, S&P decided to wait until the next stage of legal proceedings to then inform us, what we had was actually the correct legal documents to move forward. Constant belittling and passive aggressive emails, felt like they were trying to use everything they could to not have to pay back deposit. Still waiting on deposit...

Mike · 14 April 2024

★★★★★ 1/5

Trustpilot

I was a tenant and was renting the four…

I was a tenant and was renting the four bedroom property for almost five years. I had the most terrible experience. The property was really dilapidated and was in really bad state. I was reporting any faults and issues straight away. The letting agent can clearly identify issues but was telling me that it’s nothing to do with them and we’re blaming on the landlord. I have asked them how long they knew them for, I was told 20 years. I then questioned if they had a personal connections. In the past 18 months it was so stressful, I actually became really unwell. I had a water leak in the bathroom which was running down from the second floor to the lounge that was on the first floor. I have reported this issue in March 2021. The issue was ignored, I was reporting that it was getting worse and the ceiling started to have some cracks. I was so concerned and was worried, it looked as the ceiling can collapse any minute. The water was running down by December 2021, my furniture was ruined and eventually the clueing collapsed on my head. I suffered from head injury (concussion). I felt so unwell for weeks as a result of that. The letting agent keep taking the landlord’s side. It was so terrible. Eventually I had to report this issue to the local authority and the senior environmental officer carriers out the inspection. Straight after that the letting agent gave me the eviction letter. I was evicted unlawfully, it’s called revenge eviction. The letting agent continued taking the landlord’s side. I was paying rent for four and a half years, looking after the property well and I was told that I have to leave within two months. When I said that I have nowhere to go with my two children. I was told that I need to leave within two months. The property is already to let again, despite the fact that so many things are in a terrible state. The letting agent treated me absolutely terribly, when I suppose to work from home I was told I had to leave the house because the contractor requested that, in fact the landlord’s daughter arrived to the property with her boyfriend which was trespassing as I wasn’t advised that she was coming. The letting agent told me that they didn’t know she was coming in fact they knew and didn’t tell me. I believe the this was breach of the tenancy agreement. When I tried to raise a question that I would like to be present when contractor is going to be there because I have lots of documents, jewellery and expensive items. I was called by the director of this letting agent being difficult. I believe I have right as a tenant to remain at the property when contractors were there. In addition to that the landlord’s daughter was working round the property taking photographs of my positions and going through my children’s drawers without my permission or even my knowledge that she was suppose to be there. When I raised this with the letting agent, I was told that she allowed to take photos. I believe they still need a permission for that. I had cameras for security at that property and this is the only way I found out that the landlord’s daughter and her boyfriend were there. These two people were not on my tenancy agreement and nowhere was stated that these people will be attending to the property all the time. I believe this should’ve been written in the tenancy agreement and should had their names.

Oksana · 8 July 2022

★★★★★ 5/5

Google

Simon Zoratti is utterly professional in every way and went above and beyond our expectations to solve an unexpected problem. He is friendly and helpful and his communication is excellent - plus he seems totally unflappable! Highly recommended

John · 15 April 2021

★★★★★ 5/5

Google

We had a great viewing experience with Kerry. She was professional, patient, and very friendly, especially towards my daughter.

Sharon · 19 May 2025

★★★★★ 1/5

Trustpilot

Never again!

I have been renting with them for 5 years, they employ third party company for the final part of check out and that’s when they shine. Their expectations are out of this world. Half a decade letting almost £50K revenue from it and they point out and charge you for a silly things. They should teach on how to butcher 5 year old relationship with the client in one week. So if you want your full deposit back and hassle free move, Avoid

Tomas · 20 December 2018

★★★★★ 1/5

Trustpilot

Deserves 0 stars. Unprofessional on first impression

Deserves 0 stars, the lady that answered my call to pass on my information to agents raised her voice at me direspectfully and sarcastically when I was giving my viewing details. Unprofessional and unacceptable!

Anonymous · 6 August 2024

★★★★★ 5/5

Google

I’ve been a landlord with Stuart and Partners for 5 years and want to say how pleased I have been with them. They’ve been professional, efficient and friendly - not only to me but my tenants too. Highly recommend.

Ann · 14 April 2024

★★★★★ 5/5

Google

I’ve been a Landlord with Stuart and Partners for 20 years. Throughout this time they have been professional, efficient and friendly to myself and all my Tenants. I Highly Recommend them.

Mick · 14 April 2024

★★★★★ 1/5

Trustpilot

If I could give zero I would.

Victoria · 9 April 2025

★★★★★ 1/5

Trustpilot

Couldn’t give a flying fig about the tenant!

Even though the staff were pleasant and friendly at Stuart and Partners in Haywards Heath, please remember that they are working on behalf of the landlord and not the tenant!

Amanda · 9 January 2024

★★★★★ 1/5

Yell

Shameful organisation avoid

The worst and most unprofessional agents I have known. They are not respectful to tenants, they avoid doing a proper repair on any issues that arise. Really just honestly avoid.

ColinH-717 · 21 July 2023

★★★★★ 1/5

Yell

Terrible avoid

Worst agent I have ever known, extremely rude and unprofessional, Refused to repair heating during the winter leaving me and my family without heating or hot water. Avoid.

StonyW · 21 July 2023

★★★★★ 1/5

Trustpilot

Deposit back? Forget it!

When you are with them they are fine, you try to get the deposit back and you hit the wall of company policies and expectations.Avoid!

Sarka · 20 December 2018

★★★★★ 5/5

Google

Professional company. Great personal. Recommend them for your next move.

Ryan · 15 April 2021

★★★★★ 1/5

Trustpilot

Landlord Review

David · 7 June 2025

★★★★★ 5/5

Google

Rating only, no written review.

Dinu · 15 April 2022

★★★★★ 5/5

Google

Rating only, no written review.

Cross · 15 April 2020

★★★★★ 3/5

Google

Rating only, no written review.

Denise · 16 April 2019