Trusted Agent profile · East Grinstead
★★★★★
76 reviews across 1 platform
88 London Road, East Grinstead, RH19 1EP
Greenaway Residential Estate Agents & Lettings Agents's office in East Grinstead, at 88 London Road, is rated 4.8 out of 5 across 76 reviews on 1 platform, including 76 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Greenaway Residential Estate Agents & Lettings Agents East Grinstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Grinstead.
Every review we hold for the East Grinstead office, from every platform, shown as written. First names only.
5/5
GoogleGreenaway were excellent with our recent house sale. They were extremely communicative and transparent around the whole process, and were willing to muck in to help unblock things through what can be a difficult process. They helped us secure the right price for our home.
Dear James, thank you so much for your wonderful 5-star review! We are thrilled to hear that you had a positive experience with Greenaway during your house sale. … More
5/5
GoogleHi All I purchased a property with assistance from Greenaway residential. Michael and Chris were very fantastic and professional in their approach. I was guided from scratch to until obtaining the property Keys. For any rental or purchase contact Michael or Chris at Greenaway residential. Regards Bennet Decruz
Dear Bennett, thank you for the five star review and your patience throughout the process, it is really appreciated. We were stressing Friday evening that we still had not exchanged and completed, but very grateful both sets of solicitors stayed behind to get your purchase over the line. We hope you will be very happy in your new home. Best wishes - Darren Greenaway.
1/5
GoogleReally disappointed with the service at Greenaway Residential - East Grinstead. Greenaway acquired spaces in a private car park in East Grinstead, which as a very local resident with nowhere to park, I enquired as soon as I heard. After …
Dear Victoria, thank you for writing the review and I am sorry you feel so unhappy. However, having looked into the matter that happened several months ago, your version of events differs from ours. … More
5/5
GoogleMichael from Greenaway was excellent from start to finish in helping us with our move. What set him apart from others was his fantastic communications as well as being generally very helpful, patient and friendly every step of the way. Would def recommend.
Dear Greg, thank you for taking the time to write the five star review, your efforts are greatly appreciated. I am glad that Mike and the team provided a service that was helpful and friendly, which you would be happy to recommend to others. I hope that the upcoming move goes smoothly but if there is anything we can help with please do not hesitate to contact us. Best wishes - Darren Greenaway
5/5
GoogleWe have had a great experience with Greenaway where Michael oversaw the whole process. He took the strain off us as he listened and understood and was so kind and helpful throughout. They are very professional and know property inside out. Having sold our property with great attention to detail and follow through, they also introduced the perfect stop gap rental we needed. We really liked their personal service and recommend them over other local agents that don't offer that same duty if care in our experience.
Dear Louise, thank you for the glowing five-star review and your feedback, in particular regarding our colleague Michael. We are glad the sale of your property went through without too many hiccups and your let was smooth from start to finish. We are also glad you are happy to recommend us over our competitors. Best wishes - Darren Greenaway
5/5
GoogleWe used Greenaway estate agents to sell a flat that was in need of some updating. After not getting very far with other local estate agents (and one not even wanting to take it on) Greenaway found a buyer within a week of marketing. Unfortunately due to several technical issues with the lease of the flat and issues relating to the change of government, the sale went on for many months with many challenges. Michael from Greenaway is an outstanding estate agent. He was honest, kept me fully informed and was always readily available for any questions. I believe the sale eventually competed due to his perseverance and experience of dealing with out of the ordinary circumstances. I am grateful for his commitment, calmness and listening/responding to me almost on a daily basis. I would wholeheartedly recommend their service and thank them very much.
Dear Alyson, thank you so much for writing such a nice five star google review, it is greatly appreciated. I am sorry the that the sale took so long to exchange contracts, as you know it was not from the lack of effort. the good news is you got there in the end. I would like to thank you personally for using Greenaway Residential and I hope we can be of service again in the future. Best wishes - Darren Greenaway
5/5
GoogleExcellent dealings with Greenaway Residential. Thank you to Darren and the team in finding me and my family a home. Everyone was so helpful and accommodating and I really appreciate all the help and advice, it was a pleasure dealing with such a genuine and professional company. Wouldn't hesitate in using again!
Dear Claire, Thank you for taking the time to write such a warm and heart felt review, it is really appreciated and your support is very welcome. I look forward to helping you again in the coming months. Best wishes - Darren Greenaway
5/5
GoogleChris at Greenaway East Grinstead has been helpful throughout the whole process of us getting our first property. Whenever we had any questions he was always at the end of the phone to answer & help with our queries. Would definitely recommend.
Dear Emily, thank you for taking the time to write the review, please accept my sincerest apologies for replying. I am glad Chris and the team were so helpful and delivered a service you feel comfortable to recommend to others. Best wishes - Darren Greenaway
5/5
GoogleBoth Carlos and Michael worked tirelessly to find my family and i an appropriate property. Gold star service!
Dear Amir Thank you for taking the time to share your wonderful feedback about Greenaway Residential Estate Agents. We are delighted to hear that Carlos and Michael provided you and your family with exceptional service in finding a suitable property. Your recognition of their dedication and hard work is greatly appreciated, and we are thrilled to know that you experienced our commitment to excellence. Should you require any further assistance in the future, please do not hesitate to contact us. We look forward to the opportunity to serve you again. Best wishes - Darren Greenaway
5/5
GoogleMichael did a fantastic job in helping us buy our lovely home. He was helpful, patient, understanding & invested in his job. I would absolutely recommend the services of Greenaway Residential.
Dear Hannah, thank you for taking the time to write the five star review and for the wine, Michael said it was very nice. I am glad that the team were so helpful and understanding, giving you the confidence to recommend the services of Greenaway Residential to other people. We hope you are very happy in your new home. Best wishes - Darren Greenaway
5/5
GoogleI cannot fault the efforts of Michael at Greenaway East Grinstead. He worked super hard at every stage, including when i lost my origial buyer. I needed an agent who would work hard to keep the chain moving and they did. Friendly, knowledgeable and certainly putting the customer first. I would certainly recommend them to anyone considerig selling and if you are looking to buy get your name on the books! Impressive service from start to end.
Dear Ann, thank you so much for taking the time to write this review, your efforts are greatly appreciated. I am pleased that Michael and the team provided an impressive service that you would be are happy to recommend to others. The team are working hard to build a reputation of providing an excellent service to our customers, so this review is so lovely to read. I hope you are really happy in your new home, if you need us again in the future for anything please do not hesitate to contact us. Best wishes - Darren Greenaway.
5/5
GoogleMichael at Greenaway organised our rental of a retirement property, and from first to last he was incredibly helpful, efficient, and responsive. He worked tirelessly to facilitate everything, and I can honestly say it was the best experience I have ever had with an estate agent. He really cares about his clients. Amazing.
Dear Mr Genrich, thank you for taking the time to wite the five star review, your efforts are greatly appreciated. We hope that your mother inlaw is very happy in her new home. I am glad that Michael and the team were very helpful and responsive to make your experience of Greenaway Residential the best estate agency experience. If we can help in any other way, please feel free to contact us. Best wishes - Darren Greenaway
5/5
GoogleHuge thanks to Darren, Michael and the team at Greenaway for their great work getting us into our new home. Always available to talk through the process and helped push everything forward. Thank you!
Dear Mr Lambert, thank you so much for taking the time to write the review. It was a pleasure helping you and your family finally achieve the move, despite all the troubles caused by the lower part of the chain. We miss you popping into the office at the end of the day with the biggest smile, even though we knew your were fit to burst inside. We hope you will be very happy in your new home for many years to come and should you need anything, you know where we are. Best wishes - Darren Greenaway
5/5
GoogleWe found our house through Greenaway, and couldn't have been happier with the service and support we received from Michael! He was always easy to get in touch with, kept us updated along the way, and was very patient and supportive throughout. Thank-you Michael for helping us get our dream house :-)
Dear Tracey, thank you for the five star review, it is really appreciated. We hope you are settling in to your new dream home. I am glad that Michael and the team gave a great service and were so supportive. If we can help.in the future, you know where we are. Best wishes - Darren Greenaway
5/5
GoogleWhat a brilliant service! Thank you Darren, Michael, Emma et al for all your diligence, patience and caring. We will certainly recommend you. From us all at Drury Residential Ltd
Dear Simon, thank you for writing this review it is greatlly appreciated. This certainly was a long transaction but we got there in the end and I hope this purchase performs well in your property portfolio. You have all been a delight to help at Drury Residential Ltd and we look forward to be helping many times in the future. Best wishes - Darren Greenaway
5/5
GoogleBig thanks to Greenaway Residential for helping my friends and I move into our first rental property. Can't thank them enough for the time and effort they put in. As a first-timer paying rent and bills, I really appreciated the gesture from Michael to give us some great advice on how to make sure we always meet the costs of rent and bills while simultaneously planning our future on moving further up the property ladder.
Dear Tim, firstly please accept my apologies for the delay responding to your great google review (been very busy at the office), secondly thank you for taking the time to write such a lovely review. I am glad you have all settled in to your new home and hopefully you have all had a chance to try the hot tub now. We are hoping everything should now be nice and easy for you all, but if there is any problems please do not hesitate to contact us, you know where we are. Best wishes - Darren Greenaway
2/5
GoogleI personally was very disappointed with the professionalism and the service and attitude towards customers I was waiting for a reply regards a Let heard nothing for 3 days. Looked online and it was let out..i was left waiting in limbo.
Dear Mr Mott; thank you for taking the time to write the review and for highlighting the problems. I have investigated what you have written, and it seems it was not quite as you said. I understand your partner called and made a viewing on your behalf and left her contact details. You viewed the property with my colleague Michael and once the viewing was completed you made an offer. Unfortunately, although your viewing was at 3pm and Michael had viewings for the remainder of the afternoon and left the property after the office closed at 6.30pm. He then had another appointment first thing, which he did on his journey to work and did not get into the office until 11.15am. From the viewings the previous day he had six offers in total. Whilst he was waiting for the Landlord to call, he removed the property from the market to stop the copious amount of calls the office was receiving from prospective tenants. When the Landlord called all offers were put forward and understandably, they wanted time to think about which offer to accept. The following morning the Landlord called to advise which offer they wanted to accept. This meant the team had to call five disappointed tenants, whose offers were not accepted. Whilst they were calling them, you called for an update and were advised accordingly. Although not ideal, it was fortuitous as we did not have your contact details as your partner arranged the viewing for herself. Having looked into the matter, I believe the team acted accordingly and professionally. And whilst it may have felt like three days, it was more like 41 hours. We have tried to contact you, but to date we have been unsuccessful. I hope you have now found a suitable property and moved into a new home. Best wishes - Darren Greenaway.
5/5
GoogleWe have just purchased a house in Forest Row with a great deal of help and patience from Michael. We very much appreciate being kept informed and updated on our journey. Thankyou for all your help. Hazel & Simon
Dear Hazel, thank you for writing the five star review. I hope the home improvements are well underway and everything is on track. I am glad we managed to overcome the minor bump in the road, but glad it all worked out for you both in the end. Hopefully you will be very happy in your dream home and if we can be of any assistance in the future, please do not hesiatate to contact us. Best wishes - Darren Greenaway
5/5
GoogleMicheal & his team were really helpful. Great service. Thanking you all will be recommending.
Dear Mr Zorba, thank you for writing the five star review it is greatly appreciated. I am glad the whole team are providing a service that feel comfortable with to recommend to others. Best wishes - Darren Greenaway
5/5
GoogleI used Michael at Greenaway to sell my flat and from the get-go he was on the case. Despite some hiccups along the way he stayed in touch throughout and was consistently helpful and approachable. Many thanks!
Dear Judy, I am so glad we got there in the end for you. I am sorry the first buyer changed their mind, but we were pleased a new buyer was found almost immediately. We hope you will be very happy in your new home, if we can help again in the future, please let us know. Best wishes - Darren Greenaway.
5/5
GoogleI wish to put on record that Greenaways has gone above and beyond normal estate agents and Darren should be so proud of his team in Chris and Micheal i would personally recommend for your move
Dear Garry, thank you for writing the five-star review, not only am I proud of Michael & Chris but the whole team at Greenaway Residential Estate Agents. They are worthy of a place in the Premier League, probably just above Brighton & Hove Albion :-). I am glad that the team managed to help overcome all the delays on completion day and we hope you are really happy in your new home. For the 2021/22 football season we would lie to say to you 'come on the seagulls'. Best wishes - Darren Greenaway
5/5
GoogleDarren and Michael did a splendid job of keeping us informed of progress and like a lot of house sales this wasn't a straight forward transaction. Nonetheless they kept on top of all the moving parts and we wouldn't hesitate to recommend their services.
Dear Mrs Lotherington, we really appreciate you taking the time to write such a lovely review. Our journey so far has been eventful and your patience has been greatly appreciated over the months. I am sure that before you depart on your travels everything will be sorted and you will be able to completely relax and enjoy your trip. Thank you so much for instructing Greenaway Residential. Best wishes - Darren Greenaway
5/5
GoogleAbsolutely first class experience. In particular, Michael, was excellent; he was very accommodating with viewing times, responsive to emails and put us at ease throughout the whole process. A fantastic agent and thank you again, Michael.
Dear Luke, my apologies for the delay replying to your review, you unfortunately slipped through my net. I am glad that Michael was so excellent and accommodating for you. I also hope that the team are working through the issues that the development has suffered from. Best wishes - Darren Greenaway.
5/5
GoogleReally nice people! Spent time to talk to us about what we want to do and gave some really great advice. Also greeted us at the door which seems to be something many businesses do not do.
Dear Mr Ridge, thank you for taking the time to write a review. I am so glad that the team made such an impression on your first visit. We hope that the new rental property we have found for you in the past few days in London Road will be a great home for many years to come. Best wishes - Darren Greenaway
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Greenaway Residential Estate Agents & Lettings Agents East Grinstead hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near East Grinstead.
