Fox and Sons West Sussex reviews

★★★★★ 1/5

Trustpilot

I have kept an excellent record as a…

I have kept an excellent record as a tenant in my previous homes. My experience with Lauren and Binal at the Fox & Sons London Road Southampton was a very terrible one as both representatives kept lieing at every point. At some point I stopped taking verbal communication from them except through emails just to have a proof. They were unprofessional and dodgy in picking calls,so I started to call the sales unit to help put my call through to the lettings unit. Please avoid letting agents of the sort. To before warned is to before harmed.very unprofessional staff, very poor communication.

Paul · 14 August 2026

★★★★★ 5/5

Google

As a first time buyer, I didn't know what to expect, but the guys at Fox & Sons definitely made it a LOT easier, I'd especially recommend Layla, she may not have been there long, but I can't thank her enough for getting in touch so quickly after the first property I viewed was taken out of their hands, now I can't wait to do the next steps!!!!! ##UPDATE## purchase went through, I have officially become a home-owner, largely thanks to the efforts of the team in Shoreham. Thank you, I can't thank you enough.

Martyn · 16 October 2025

★★★★★ 5/5

Trustpilot

Taunton Branch, excellent service

I recently visited Fox & Sons in Taunton to purchase a Victorian terraced house in the town. From start to finish Millie and Peter and his team were very professional and super friendly. The sale went through in only a few months, even though I had to renegotiate a new offer after having a survey done.

David · 12 September 2026

★★★★★ 5/5

Trustpilot

I highly recommend Fox & Sons…

I highly recommend Fox & Sons Eastbourne. We dealt with David, and I can honestly say he was very efficient and handled all of my enquiries with ease throughout the entire process of renting a house.David communicated with us every step of the way, which we are very grateful for. His professionalism and support made the whole experience smooth and stress-free.

Melissa · 10 August 2026

★★★★★ 5/5

Google

I had a great experience with Fox & Sons while purchasing my property, I can’t thank Scott enough for his support throughout the entire process. It was a very long and often stressful journey, but Scott was always incredibly kind, helpful, and genuinely cheerful and nice whenever I spoke to him which made such a difference. Vincent was equally lovely, kind and helpful :) Everyone I dealt with at Fox & Sons was professional, friendly, and a pleasure to speak to. I would absolutely recommend them to anyone looking to buy or sell a property! Thanks guys!

Rosalie · 18 February 2025

★★★★★ 5/5

Google

Kim, Lauren and Layla were 5* during the process of buying my first flat. They always looked to help and answer all questions, however stupid they were! Highly recommend and will definitely go back in the future. Thanks team 😇

Dan · 16 March 2026

★★★★★ 5/5

Google

Layla was extremely helpful and informative regarding the property and process. She was prompt and concise in her communications as well, much appreciated. I have also been receiving mortgage advice from Steven. He has been very patient and taken the time to understand my position and look into the best rates to suit my circumstances. Great service all round

C · 16 September 2025

★★★★★ 5/5

Trustpilot

David Johnston at Fox & Sons Eastbourne…

David Johnston at Fox & Sons Eastbourne has been absolutely outstanding. He’s extremely friendly, professional, and always punctual for every viewing. He takes the time to clearly explain everything and gives accurate, honest details about each property, often providing even better insight than what you see online. His communication is excellent, he’s patient with questions, and genuinely cares about helping you find the right home. Truly a great agent and a pleasure to deal with highly recommended!

Albert · 10 January 2026

★★★★★ 5/5

Google

“Layla and Kimberly were absolutely brilliant throughout the whole process of selling my home. They were always friendly, professional, and kept me fully informed at every stage. Their support made everything feel smooth and stress-free, and I couldn’t have asked for a better result. I would highly recommend them and the team to anyone looking to move.”

Kathy · 16 September 2025

★★★★★ 5/5

Trustpilot

Very positive experience

I had a very positive experience with the staff at the Fox & Sons Bitterne branch, particularly Tom and Owen, who provided excellent customer service throughout my experience. The meeting with the mortgage adviser, arranged by Owen, was especially helpful.

Mina · 10 September 2026

★★★★★ 5/5

Google

We used Fox & Sons as a mortgage broker. Steve was proactive in reaching out to us to offer his services, took us through the application process quickly and efficiently and was in touch and helpful throughout (despite us being, as first time buyers, stressed and finding the process wonderfully opaque). Purchase still ongoing but would recommend Steve any time!

Kuba · 16 May 2025

★★★★★ 1/5

Trustpilot

Harassing me with phone calls when iv asked them to stop more than once

I asked fox and sons to come a do a valuation of my late father’s property. I have then been phoned 20times since asking if they can put the property on the market for me. I asked them politely to not phone me any more as it’s on the market with a different estate agent and to take my details of the system. They said they would I have since then received 5 other phone calls from them and each time been told they will take my of the the system. I have had three calls since and each time I have asked not to be phoned and they keep phoning me. It’s getting to the point of harassment now. I would stay clear. They clearly don’t listen to peoples wishes and feel it’s ok to continue to phone someone when they have been asked not to. If only they put the same amount of effort into selling a property ( they had my old house on the market two years and had about three people for viewings.

Jemma · 2 September 2026

★★★★★ 5/5

Google

A big thank you to Scott, negotiator, who steered my sale through some trying times and bumpy moments, and always in a calm, friendly and professional manner. He never got tired of my phone calls and always called me back when he said he would. I'm sure a successful career lies ahead for him. Barry Long

Barry · 16 April 2025

★★★★★ 1/5

Trustpilot

Continuously hassled even after asking multiple times not to be

The estate agent that came to value my property needed more customer experience. He asked very intrusive questions, was rude about other estate agents valuations, was very pushy and I felt I had to be firm when I said I am only wanting a second opinion, not for them to market my property. I asked not to be contacted by them and I would be in touch if I needed their services. In the weeks following, the decision was made for me not to use them as I was contacted via telephone at least twice a week, pushing me to put it on the market with them when all I’d asked for is a valuation. When I asked multiple times to be taken off their contact list, the message clearly didn’t get through as I was contacted a further three times after this. No voicemails were left - just missed calls from an unknown number.

Millie · 31 July 2026

★★★★★ 1/5

Trustpilot

I would give 0 if I could

⁷I would give 0 if I could. Terrible experience with fox&sons London Road Brighton. We had our house advertised with them for bearly 6 months. We had 3 viewings & 10 cancellations, however, when you looked, they claimed we had 13 viewing. Our biggest mistake was to go with them. Totally unprofessional photos. We changed the agent and within a week we had 4 viewing & one offer!! Additionally, when we left this agent, they carried on advertising our house without our permission with a new price!! Dispute both written & verbal communications! Totally unprofessional. We should have read the reviews and avoided them at all cost!! So far we have had 2 offers and might have the final offer soon.

Zizo · 30 July 2026

★★★★★ 1/5

Trustpilot

Lies, cover ups & misuse of my data!

My experience with Fox & Sons Peacehaven has been appalling, and I would not trust them with the purchase or sale of a property again.

Elysia · 5 September 2026

★★★★★ 1/5

Trustpilot

Natasha is the worst

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude.

Mark · 9 June 2026

★★★★★ 5/5

Google

We recently began house-hunting in Shoreham-by-sea and viewed five properties on our first day with Layla Gordon, a trainee negotiator at Fox & Sons. Layla did a superb job. She really understood what was needed at that stage of a property search. She listened attentively to us, posed pertinent questions, provided invaluable contextual information on the locality and the individual properties, and did all this with real warmth and interest. She demonstrated an impressive combination of professional and interpersonal skills. At the end of our viewings, we were surprised by the property that most held our interest. Layla arranged a second viewing but unfortunately the property was taken off the market before we could see it again. Layla communicated speedily and empathically with us about this development. Overall, our experience with Fox & Sons and specifically with Layla Gordon could not have been better.

Adrian · 16 October 2025

★★★★★ 1/5

Trustpilot

Awful mortgage advising service

Booked an appointment with one of their mortgage advisers, a lot of info i did not need to know that the company has x branches and have done x money on mortgages, just to be cancel on the second appointment. Got back to me after 4months saying he would help me that time, after a couple exchanges no more correspondence ive no idea whats going on. Meanwhile was contacted by another mortgage adviser she said to give her a change she’s different from her colleague. First appointment same things, second appointment a no show. Whats wrong with you people? Unbelievable. At least have the decency to cancel the appointment, i got out of work for the appointment waited 1h, even emailed and nothing.

Sonia · 17 October 2023

★★★★★ 5/5

Google

Went to Shoreham Fox & Sons to look at Properties and also needed to re-mortgage as our fix term was coming to an end. Met their Mortgage Consultant, Oliver Ostler, who was very professional and knowledgeable. He helped us through the whole process ensuring we signed up to a product being offered that most suited our needs and situation and covered ever aspect from start to finish. This has now been completed and Oliver still keeps in contact to ensure everything is ok. Highly recommend his services.

Colin · 16 September 2025

★★★★★ 5/5

Google

My father passed away recently and I have had to rely on Fox & Sons to sell his property (not helped by the fact that I live remotely). My thanks to Scott who kept me informed on a regular basis and I found his …

Steve · 16 April 2025

★★★★★ 1/5

Trustpilot

Gosport Fox & Son - bad experience

Gosport. Pushy agents who will get a sale at any price including coming to your property without notice, walking through the grounds to the back door and scaring you to get you to accept a lower offer. I wish we hadn't been tricked into going with them as they offered success via a " boxing day" campaign and their "extensive" data based. Both yield nothing but low offers.

Lesley · 28 August 2026

★★★★★ 5/5

Google

I was recently helped by Scott Packham which was an absolute pleasure. He made the whole process so easy and stress-free and really took the time to understand what me and my partner were looking for by always having our best interests at heart. I couldn’t recommend him enough!

George · 13 February 2025

★★★★★ 5/5

Google

Scott Packham from Fox and Sons Shoreham is so lovely he has been so kind, understanding and reassuring whilst going the valuation of my property Please use him he’s excellent!!!!! I will certainly be recommending him to my friends. 5 stars is not enough he needs more. 😃

Rebecca · 18 February 2025