Trusted Agent profile · West Sussex
★★★★★
99 reviews across 1 platform
84 The Street, Rustington, West Sussex, BN16 3NR
Cubitt and West's office in West Sussex, at 84 The Street, is rated 4.6 out of 5 across 99 reviews on 1 platform, including 99 Google reviews rated 4.6.
Every review we hold for the West Sussex office, from every platform, shown as written. First names only.
5/5
GoogleI can not fault the service of Kevin and his team at the Rustington branch of Cubitt and West. From start to finish they were professional and went above and beyond to help our sale go through in a timely fashion. I would recommend them to anyone looking to sell in the local area.
Hello, Thank you for leaving us your feedback! Best wishes, Cubitt and West
5/5
GoogleI would like to express my immense gratitude to James, Tony, Fay, and Oliver for providing an outstanding level of service during the sale of my property in Sea Lane, Rustington. Their dedication to every aspect of the process was exceptional, and they ensured that I was well-informed throughout the entire journey. Their attention to detail was meticulous, leaving no stone unturned. I cannot thank them enough for their professionalism and commitment to delivering a seamless experience. Their expertise and communication skills truly set them apart, and I highly recommend their services to anyone looking to sell their property.
Hi Kim, Thank you so much for taking the time to leave a review. We're delighted to hear about the outstanding service you received from James, Tony, Fay and Oliver of our Rustington branch. We'll be sure to pass your kind words along and thank you for your high recommendation! Best wishes, Cubitt & West.
5/5
GoogleThank you to all the staff,you have gone above and beyond for my step mum and me,I live miles away and have been unable to get down south,I highly recommend cubit and west,thank you for helping me in such a overwhelming and difficult time,its been a difficult situation for your staff to but you will always be in my hearts,please use these guys,thank you again.
Hi Justine, What a lovely review, thank you! We strive to help customers through what we know can be a very difficult and stressful time, and we're really glad our team didn't disappoint. Thanks again, Branch Manager Cubitt & West, Rustington
5/5
GoogleOliver Stride has been very helpful towards us while we are looking to sell. Went out of his way to look information up for us. I would recommend Cubitt and West
Hello Ziggy, Thank you for taking the time to leave a review - we will pass your feedback on to Oliver and the team! Best wishes, Cubitt & West
5/5
GoogleCubitt and west in Rustington is a superb way to go about buying or selling your house the staff are simply excellent at what they do particular praise goes to the branch manager James Sinnott who was brilliant with us nothing was too much trouble this man knows his stuff, highly recommend using cubitt & west Rustington Thanks a lot guys.
1/5
GoogleThey do not respond to enquires
Thank you for your comment and we are sorry if you have not received a response to any enquiries that you have made. We would encourage you to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk, so that we may look into your enquiries and provide you with any relevant information. Thank you. Kind regards Cubitt & West
5/5
GoogleFabulous service from start to finish. Professional, friendly and empathetic. Thank you so much to you all.
Good afternoon, Thank you for your lovely review. It’s always great to hear how professional our team at Cubitt & West is. … More
5/5
GoogleGreat service and really helpful staff, especially Oliver who was so patient with us and really knowledgeable about the property we were viewing.
Hi Diana, Thank you for leaving a review! It's wonderful to hear how great the service you've received from our Rustington team has been, and particularly how helpful and knowledgeable you've found Oliver to be. Best wishes, Cubitt & West.
1/5
GoogleCustomer service for shared ownership is very poor. No one gets back to your emails or returns calls.
Dear Suzanne Thank you for your comments and we are sorry that you are awaiting contact from … More
5/5
GoogleA great group of individuals. From Kevin the manager, Kate the sales consultant and Ellie in the office, nothing is a problem . Always willing to help. The team has really made a difference to me whilst buying my new home. Thank you. Cliff
Afternoon Cliff, Thank you for your lovely review. We're delighted to hear that Kevin, Kate, and Ellie were able to assist you so effectively during your home-buying journey. It's wonderful to know that our team made a positive difference for you. Best wishes, Cubitt & West
5/5
GoogleHad my home valued by Oliver, the Sales Manager, he was patient, understanding and thorough. Answered all questions we had and walked me through all the steps for selling, as this is my first time it's a scary experience! Couldn't be happier with Oliver and his team in Rustington. Thank you ☺️
5/5
GoogleIt is tough being new to the UK and also searching for a house, but trust me, Paige and Marcus from Cubitt and West made it so easy for my family to find a house and to settle in at ease. They kept me always updated on every step of the process and was patient and friendly throughout the process. The entire process to get a house was clearly explained to me and they had done a wonderful job following up on every aspect. I would surely recommend them to anyone who is searching for a house to rent in the UK also for anyone migrating to the UK, you can surely bet on getting an excellent house by contacting them. Regards Stalin
5/5
GoogleI'm currently dealing with Oliver and James in the purchase of a retirement flat in Rustington. All my queries have been resolved professionally and in good humour. Having recently had a heart attack this calm, frendly attitude is greatly appreciated. This gives confidence that all will be resolved soon to everyone's satisfaction. Danny
Hi Danny, Thank you for leaving a review! We're delighted to hear how Oliver and James of our Rustington branch have been able to resolve all of your queries in such a positive way and build your confidence in the process. We'll pass your kind words along. Best wishes, Cubitt & West.
1/5
GoogleWe unfortunately chose to sell our home through Cubbit & West in Rustington and it has been disappointment after disappointment. We have had to conduct viewings ourselves when we were told agents would be late (and then just never arrived), we never received an apology for this and they do not call back when multiple messages have been left. Extremely disappointing service.NegativeResponsiveness, Quality
Dear Sam & Heinrich Thank you for taking the time to leave your comments. Please be assured that customer satisfaction is of paramount importance to Cubitt & West and we are therefore disappointed if you have not been satisfied with your experience on this occasion. The busy nature of an estate agent’s office does mean that it is not always possible to respond to or deal with enquires immediately, however we would expect messages to be returned by close of business on the same day where possible. We are sorry if the level of contact did not match your expectations. The records confirm that the Branch Manager had emailed you to advise that he had tried to call you back and attempted to make arrangements to diary a future call with you. We make every effort to accompany viewers if we have been asked to do so. In practical terms, advising a potential buyer that they cannot view a property at their preferred time because a member of staff is not available is not desirable. As a consequence, rather than risk losing the viewing, we would always ask a seller if they are happy to conduct the viewing themselves. However, if this is not convenient we would rearrange it for a time suitable for all parties. Should you wish to discuss your feedback in more detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk. Kind regards Cubitt & West
5/5
GoogleAttentive and super helpful agents. Very knowledgeable and gave me good information to help me make a informed decision when selling my home. James and his team Aneesa, Tony, Fay were really helpful. Would recommend.
5/5
GoogleSpoke with Oliver at Cubitt & West who introduced me to his mortgage broker, Richard, who was very knowledgeable and helpful! Oliver, James and his colleague Tony showed me around a couple of properties and I'm now buying my first home through them! Amazing company and would recommend to anyone
Hi Kimberley, Thank you for taking the time to leave us a review. We're so pleased to hear how helpful our Rustington team have been throughout the process of buying your first home. We wish you all the best for the future! Kind regards, Cubitt & West.
1/5
GoogleI sent an inquiry of the lease length of a property in Littlehampton. This agent kept sending me text messages (asking me to call them back) without my permission. They gathered unnecessary personal information including my residential address, email address, telephone number, and even date of birth. I did not feel right by the sound of the person on the phone. I refused to give my date of birth. The agent then said 'then I am not able to help you'. They refused to tell me the length of the lease of the property which is just the basic information when I declined to disclose further of personal information. The whole conversation caused a lot of discomfort and distress. They are nothing more than a scammer! It is a violation of confidentiality when gathering excessive information from any customer! Be careful!! Avoid this scammer!!!
5/5
GoogleWithin 24 hours of contacting the branch we'd received both a full mortgage advisor appointment over teams and an in person valuation. I initially contacted Tony who walked us through our options and co-ordinated both appointments. The mortgage advisor, Richard, gave us the clarity we needed to understand our budget. Finally, Oliver spent well over 2 hours on a Friday evening in person valuing our flat and answering all the silly questions I had to throw at him with the utmost patience and clarity. The timing wasn't right for us to go to market but they didn't make us feel pushed in the slightest and totally understood our position despite giving them about 4 hours of their time for nothing. Needless to say when the time's right, I'll be back!
5/5
GoogleThank you for assisting me with buying my home. The agents James, Aneesa, Tony & Fay were amazing through the whole process. Would highly recommend working with them.
5/5
GoogleProfessional, thoughtful, patient and courteous throughout our dealings with them. Dealt with all our questions and made things so easy. Thank you Oliver, Tony and Aneesa.
5/5
GoogleI received excellent service from Tony at Cubitt and West, the rest of the team, James, Aneesa and Faye were really helpful as well.
5/5
GoogleGreat service from cubitt and west Rustington. Helped me buy and sell, making the process seamless. Thank you James, Aneesa, Fay and Tony
5/5
GoogleExcellent service from Ellie! Good communication and efficient. Cubitt and West Rustington helped us find the right house quickly and effectively. Very pleased.
Hi Jon, Thanks for letting us know about your experience with Ellie, we'll pass on your feedback. Enjoy your new home, Cubitt & West Estate Agents
5/5
GoogleVery good experience , the Rustington Branch have been great in assisting us with our property search and very responsive. Oliver Stride has really gone the extra mile in assisting us to date, Excellent customer service.
Hello Kim, Thank you for your kind review - we will pass this on to the team! We're glad to hear that you had such a positive experience. Best wishes, Cubitt & West
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