Cubitt and West reviews

★★★★★ 5/5

Google

My partner went through Cubitt and West (Arundel) to sell her flat after changing from a previous estate agent. Rosie was fantastic! Friendly, knowledgeable and great service. She got us far more viewings and even an offer. We didnt end up selling due to a change or circumstances, but that doesn't change the praise Rosie deserves. When we go to sell again, we will be back!

Nick · 15 March 2026

★★★★★ 5/5

Google

I felt motivated to leave a review as having gone through the process of marketing my home with Rosie and the team at C&W, I fully appreciate the effort that went into it. It's a challenge to consistently make a service feel personal in any customer facing business but in the estate agency business; with the workload they have ? Wow, I'm honestly blown away by the work ethic. I am a business owner myself. Rosie was honest from the outset, from the valuation to the strategy, her advice was proved to be spot-on and substantiated with market evidence. In summary a thoroughly hard-working and professional individual who is extremely personable and a credit to the company . There is no question i will use her and the team in my next property acquisition.

Raj · 14 October 2025

★★★★★ 1/5

Google

First off, this should be no stars. I arranged to view 2 properties in the Yapton area both confirmed by email, I arrived 30 mins before the due time of 3pm at the first property and waited till 3.30, I phoned office and spoke to them and they said no bookings in diary for either property. I asked for manager to call me back and instead an hour later the sales rep who should have showed me round phoned me and said her car had broken down and she had left her mobile in the office so either she is lying or the person who took my call earlier is. I won't go into all the other excuses she gave on a public forum. What makes this worse is that this is not the first time that this same person has done this to me, approx 2 months ago she did the same at another property we had arranged to view and when I contacted her after waiting for 30mins outside that property she said she had forgotten to put the booking in the diary. I am not local, it's at least a 2 hour drive each way for us. Disappointed is an understatement especially as I asked for the manager to call me back and he hasn't had the courtesy to do so. So why on earth would anyone want to deal with this chain of estate agents is beyond me.

Robert · 14 September 2025

★★★★★ 5/5

Google

I had to write a review as I have had an amazing service from Rosie in buying our first home, she has been phenomenal in being transparent. An absolutely fantastic service, much more personal than all the other estate agents we have used. I also want to thank Paul the new Saturday staff who was exceptional and was extremely excited showing me around my new home. Thank you

A · 15 December 2025

★★★★★ 5/5

Google

We viewed a property this week, and have to say, Tiffany is an absolute joy. Not only was the house exactly what we're looking for, Tiffany make the viewing seamless and you can tell is such a genuine, kind person. Having been an agent for 6 years myself previously, she is a rare find and you are lucky to have her! Nothing was too much trouble, she came back to all of our questions in under 24 hours and didn't apply any pressure. She helped us overcome potential obstacles with lots of ideas, and just completed the viewing experience for us. Thank you Tiffany! We hope to be able to continue working with you and put an offer in later on this week all being well. If this property doesn't work out, we'll certainly be asking for Tiffany for future viewings!

Emily · 16 June 2025

★★★★★ 5/5

Google

I can highly recommend Derek, Rosie and Nick at Cubitt & West in Arundel to help you with your move. They have all be very professional, kind and extremely helpful with everything. There were a few sticking points along the way in the chain which caused some delays in the process, but they were always there every step of the way keeping me updated regularly and providing some much needed reassurance and support for the wobbly moments. They really looked after me at a very stressful time in my life and genuinely care about their clients.

Monique · 16 June 2025

★★★★★ 5/5

Google

Derek, Rosie and the team have been brilliant whilst selling my mum's retirement flat. They've always had time to talk through things and offered a very personal service - much better than other agents I've used in the past. I will definitely use them again and couldn't recommend them more highly.

Katie · 15 January 2026

★★★★★ 5/5

Google

My thanks, especially to Laura for her proactive professionalism, as well as Derek, Rosie & the whole team at Cubit and West, Arundel, (West Sussex), for their patience during stressful times, clarity of communication and proactive service in securing a perfect buyer for my property where others had failed. After nearly two years, (with other agencies), it was Laura who sealed the deal at the asking price, no chain, no fuss, everybody happy - especially me! Thank you, Laura.

Jane · 15 March 2026

★★★★★ 5/5

Google

Rosie and colleagues were kind, prompt and highly skilled in their handling of my purchase which happened to be a complex case. Rosie wanted to find the best match for us and she was over the moon when we finally fell in love with the quaint cottage she showed us. Rosie wasn't merely selling property, she went the extra mile for us without asking her to do so. Highly recommend her and the team.

Tamás · 15 February 2026

★★★★★ 5/5

Google

Would highly recommend Derek to sell your property. He gave me a lot of confidence that I would be able to sell my property at a good price within a challenging time on the market. The communication was great throughout from the whole team. Thank you!

Lucy · 20 May 2025

★★★★★ 5/5

Google

We had a fantastic experience selling our property with Cubitt & West. Derek and Rosie were brilliant professional, supportive, and always quick to respond. They made the whole process smooth and stress-free. Highly recommend their service!

Kathleen · 15 August 2025

★★★★★ 5/5

Google

It was a delight to buy a property though cubitt and west. Rosie and her team are in my opinion were totally professional, going that extra bit, of understanding. I would thoroughly recommend cubitt and West Arundel. "Putting caring in to relocation"

Charles · 16 May 2025

★★★★★ 5/5

Google

Rosie Hewitt at Cubitt & West Arundel is absolutely exceptional, she's not an estate agent, she's a "home matchmaker". I wasn't just a "buyer", I was a "project" that she invested time, energy and heart in. I had a personal tragedy and …

Chris · 16 April 2025

★★★★★ 5/5

Google

We are due to complete on our first home next week (very exciting!!) and all in all it has been a very smooth process. This is thanks to the fantastic service we have received from the teams at both the Arundel and Pulborough branches. Kevin, Jessie, Nick, Derek and Rosie were all fantastic! Special thanks to these 3 in particular: Kevin- who took us on countless viewings until we found our perfect home, including showing us listings that hadn't made it to the site yet! Also very helpful with explaining the process to us as we were a bit clueless as first time buyers. Jessie- who went above and beyond with our mortgage application, there was an error on the system which meant she couldn't submit it and stayed working till 10pm to make sure we got our rates locked in. Also was (and still is) always willing and happy to answer any questions we had. Jessie is definitely someone who is passionate about her job and it really shows. Nick- For going the extra mile to progress the sale and keep us informed every step of the way. We used the mortgage advisor and conveyancer services Cubitt and West offer and I wouldn't hesitate to use these again, would highly recommend!

Jenny · 12 June 2023

★★★★★ 5/5

Google

Can't recommend Tiffany enough! She's gone out of her way to help me relocate to Arundel. Super efficient, kind and very patient! The Little Hampton/Rustington branch has been great too! Can highly recommend Cubitt & West!

Suzanne · 16 March 2025

★★★★★ 5/5

Google

Superb service from Derek Weston and his team in Arundel. Kept us informed throughout and always polite and professional. Best estate agent I’ve engaged- and by some margin.

Rodney · 16 June 2025

★★★★★ 5/5

Google

We purchased our new home with C&W recently. Both Rosie in branch and Nick were amazing throughout. They helped push the process along and kept us informed at all times on the progress and helped keep the stress levels down! Thanks so much for your hard work and finding us our amazing new home.

Tom · 16 April 2024

★★★★★ 5/5

Google

I highly recommend this Arundel team: Rosie (helping to find my next house), Belinda (viewing) and Laura (viewing and coordinating). Laura especially helped by answering my myriad of questions about the area and the property, and worked with the auction team to help me close on the purchase. Thanks ladies and I can’t wait to move in!

Johanna · 14 September 2025

★★★★★ 5/5

Google

Rosie is so knowledgeable and happy to share her expertise. Very responsive via email. I'm very grateful for her care and expertise.

Hannah · 16 April 2025

★★★★★ 5/5

Google

Great experience! Derek, Rosie and Laura did an amazing job with selling my home! Thank you so much. I was recommended by a friend to use these guys and pleased they did!

Redrichi · 15 March 2026

★★★★★ 5/5

Google

We cannot recommend Derek and his team enough. The valuation meeting was professional and spot on (we had an offer within days), we got on the market in days and every viewing was a genuinely interested family, no timewasters sent. We also purchased our next house using Cubitt and our experience was again excellent. I have recommended Derek to friends and family without hesitation.PositiveResponsiveness, Quality, Professionalism, Value

Alice · 12 June 2021

★★★★★ 5/5

Google

Derek and his team were very helpful throughout the whole sale . Especially as it took along time for the sale to go through being a leasehold retirement property.

Simon · 16 April 2024

★★★★★ 5/5

Google

Great experience with C&W Arundel! Laura helped me out a lot as I was relocating to the area - she was very helpful. Super happy with the service and would definitely recommend.

Morgan · 7 November 2025

★★★★★ 5/5

Google

This estate agent is by far the best in Arundel. The quality of the employees and their honesty and hard work , shows why.

Paula · 15 January 2026