William H Brown Newmarket reviews

★★★★★ 5/5

Google

I honestly cannot recommend Mitchell highly enough. As a first-time buyer, the whole process can feel overwhelming, stressful, and at times unclear, but Mitchell made everything feel straightforward, controlled, and under control from start to finish. His communication was exceptional throughout: always responsive, transparent, and proactive in keeping things moving. What really stood out was his ability to manage the process and chase all parties involved when needed. There were moments where delays from solicitors could have easily slowed things down, but Mitchell was constantly on top of everything, pushing where necessary and making sure nothing fell through the cracks. He also took the time to explain each step clearly, which gave me a lot of confidence and peace of mind during such an important purchase. Thanks to his support, I was able to go from offer to completion smoothly and without unnecessary stress. It’s rare to find someone so committed, professional, and genuinely invested in getting the best outcome for you. If you’re buying a property and want someone who will actually look after your interests and keep the process moving, Mitchell is exactly who you need. Thank you again for all your help!! it made a huge difference.

Raul · 12 April 2026

★★★★★ 5/5

Google

An absolutely outstanding experience! After a deeply disappointing encounter with another agent, Susan O’Connor at William H Brown Estate Agents in Newmarket completely turned everything around. Within just one week she found me the perfect home, something I thought would take months. Her communication was flawless, always keeping me informed and reassured at every step. Susan was incredibly responsive, genuinely caring, and clearly passionate about helping her clients. She made what could have been a stressful process feel smooth and enjoyable. I can’t recommend Susan and the team at William H Brown Newmarket highly enough. If you want results, professionalism, and someone who truly goes above and beyond, she’s the one to call.

Dr · 22 November 2025

★★★★★ 5/5

Google

I want to sincerely thank Sue O’Connor for her outstanding professionalism and dedication. She made what seemed impossible, finding and securing a house within just one week, a reality! Her efficiency, attention to detail, and commitment throughout the process were truly impressive. I’m so grateful for her effort and expertise. Thank you, Sue, for making everything happen so quickly and smoothly!

Clive · 22 November 2025

★★★★★ 5/5

Google

Sue O'Connor went above and beyond in securing me one of the most beautiful apartments in Newmarket. She took the time to assess my specific needs and presented me with a choice of properties that matched my lifestyle to a tee. Sue is patient, kind, as well as highly efficient and a true professional. I would highly recommend William H Brown Estate Agents in Newmarket.

Garry · 24 September 2025

★★★★★ 5/5

Google

Katie has been consistently excellent since we met her last July. Throughout the whole buying process, Katie has responded to our queries within minutes, explained everything over and over patiently (conveyancing is complicated!), and worked tirelessly to get us the best mortgage deal. Working with her is a pleasure and we gladly paid to have her with us for the life of our mortgage. If you are thinking of doing anything mortgage related, Katie from W H Brown Newmarket is the best choice.

ROTTING · 10 March 2025

★★★★★ 5/5

Google

We had the absolute pleasure of working with Ruby as our estate agent, and we couldn’t be more grateful for her dedication and expertise. From start to finish, she went above and beyond to ensure the entire process was as smooth and stress-free as possible. Ruby’s professionalism, knowledge, and attention to detail were truly outstanding. She kept us informed every step of the way, was always available to answer our questions, and consistently went the extra mile to make sure everything was handled efficiently. Her commitment to her clients is evident, and her friendly, approachable nature made the experience all the more enjoyable. If you’re looking for an estate agent who genuinely cares and will do everything to achieve the best outcome for you, we wholeheartedly recommend Ruby. She is an absolute star, and we can’t thank her enough!

Stephanie · 1 March 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

I collaborated with Sue O'Conor for the rental of a flat, and I can say that Sue was extremely kind, supportive, and professional throughout the entire rental process. She always answered all my questions promptly and clearly and guided me efficiently and professionally so that the process went quickly and stress-free for me. I thank her very much, and I will highly recommend her to all those who will need these services.

Margareta · 3 April 2025

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

They did very perfect service. The mortgate adviser helped me to get a good deal from hight street bank while a lot of others said NO to my situation. They answered every my phone calls and emails as soon as possible and chased solicitors as well. Everything is very perfect. I highly recommend them

Ha · 23 March 2025

★★★★★ 5/5

Google

Sue has really been very helpful from the first tine I spoke to her about the property I am in. She was emphatic and professional, did all her best to make sure the property was in good order before I moved in. She made the whole process effortless for me because of her professionalism and care. Thank you so much Sue. William H Brown definitely have a good one there.

Bashir · 15 July 2024

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 1/5

Trustpilot

Poor Customer Service

They rang me on Friday 12th of June and left me a voicemail to call them back to organise viewing a property in Upton that wasn’t clearly listed as being owned by Lomond. I rang them back several times and left voicemails only to be ignored, I then followed up with a second email query also to be ignored. After looking at the property its clearly managed by Lomond, so they have likely liaised with them to blacklist me from renting their properties. This is over one ancient paid off &satisfied CCJ.

Adam · 18 June 2026

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional my daughter has moved in to one of there properties and have had nothing but issue after issue and they don't seem to be bothered as long as there getting there money, works that have been done are to a very poor standard as they use an odd job man and not professional trades matters are being taken further, I can provide photos and evidence to anyone wishing to rent there properties before you go down the same road

Richard · 13 June 2026

★★★★★ 5/5

Trustpilot

I cannot recommend William H Brown…

I cannot recommend William H Brown highly enough, especially Sophie and Nichola, who have been absolutely fantastic throughout the process of letting my property. Their patience, professionalism, efficiency, and dedication were truly impressive.From the moment my property was valuated and listed by Sophie, both ladies have kept me well-informed, handled everything seamlessly, and found a suitable tenant within just a few days! Their knowledge of the market, proactive communication, patience with my numerous questions, and attention to detail made the entire process stress free.Thank you, Sophie and Nichola, for your hard work and commitment. I look forward to working with you again in the near future!

Olutayo · 13 February 2025

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Trustpilot

Headingley Branch were fantastic

Headingley Branch were fantastic with my recent move. My first contact was with Reiss who was helpful and proactive form the start which set my mind at ease. If he wasnt able to take my call at any time then the other members of the team, Daisy and Lauren, were always able to help. I felt confident that whoever I spoke to was able to give me the correct information and I was kept informed of the need for any further information required from me. Moving house is very stressful but the team at WHBrown made it really easy. Cannot reccomend them enough.

Eloise · 6 January 2025

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026