Trusted Agent profile
★★★★★
48 reviews across 2 platforms
52 Market Square, Witney, OX28 6AF, West Oxfordshire OX28 6AF
Thomas Merrifield's West Oxfordshire office at 52 Market Square is rated 4.3 out of 5 across 48 reviews on two platforms, including 14 Google reviews rated 4.7. The 34 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the West Oxfordshire office, from every platform, shown as written. First names only.
5/5
TrustpilotI would highly recommend Raena Bond at…
I would highly recommend Raena Bond at the Grove branch to anybody. Not only was she really professional and efficient but she was also very friendly and I felt she genuinely cared about us as a family. She helped us navigate through a difficult time and I'm very grateful for all her advice and support.
5/5
TrustpilotRecommended!
We were pleased we transferred to the Oxford Branch as we obtained a better offer on the house and the sale has now completed. George was very pleasant to deal with and went to a lot of trouble to relay queries and did his best to minimise delays caused by the legal processes. We appreciated the continuity in that we mostly dealt with George, who did all the viewings. Would use Thomas Merrifield again and recommend the Oxford office.
5/5
TrustpilotGreat service and support
Stuart, Philip and team in Witney did a really good job of bringing the sale over the line in a difficult market, particularly after a set back caused by a totally incompetent surveyor. They were very professional and supportive throughout the sale process, which was much appreciated.
5/5
TrustpilotThey worked so hard for us.....
They worked so hard for us and made everything as easy at it could be. It was a long old process but special thanks to Raena and Jack (Grove Branch) and Damian (Abingdon Branch) for being so patient and understanding.
2/5
TrustpilotCertain staff members have a poor attitude
I had a really lovely experience with Chloe viewing a house, she was very knowledgeable and accommodating. She then went on holiday and I dealt with another Agent. Sarah Gronow was incredibly rude and disrespectful. She was not accommodating to my questions or needs and felt the need to copy in her Director, as couldn't face the concept of my comments being factually and legally correct. Estate Agents should have excellent customer service, as we are the customers, not always get the last word in (as her emails came across). The knowledge of the home and any previous listings should be top level, as of course, people will have questions around that if a house has been on the market for 3 years (with gaps). I am very fair in my comments and honest. I do not expect to be treated the way I felt with Sarah Gronow. I am very disappointed and saddened by this experience as Thomas Merrifield have a lot of houses we wished to view. This experience has now confirmed I will not view with them again, which is a shame, as Chloe is the best estate agent we have seen.
5/5
GoogleI would wholeheartedly recommend Thomas Merrifield to anyone looking to sell their property in Oxfordshire. Stuart, and the team were first class, and thoroughly professional through the process. Stuart was fantastic with us and supported us through the process to the sale after we switched to TM from another agency. Viewings were handled well, communication was faultless and the service incredibly professional. To anyone looking for an estate agent in Oxfordshire, don't look any further than Thomas Merrifield.
5/5
Trustpilot5 stars for Abingdon office!
Excellent service from Damian at the Abingdon branch. He managed to secure a buyer incredibly quickly and was friendly and helpful throughout the whole process. He kept me informed at all times and was always happy to answer my queries. Things did not always entirely go to plan but Damian was constantly reassuring. I could not have asked for better service.
5/5
TrustpilotBest Estate Agency
We have used Thomas Merriefield in Grove for the sale of a property and purchase of a new one and we could not have chosen a better agency! We do not have enough words to express our gratitude for all the hard work , dedication , professionalism and patience that the team showed. We have worked in particular with Raena and Jack ,and they were both amazing! We are definitely recommending Thomas Merrifield !
5/5
GoogleI can totally recommend the services of Thomas Merrifield Estate Agents, Witney, Oxfordshire. As a client, I was treated with complete respect, professionalism, attention to detail and excellent communication. The staff were courteous and Mr. Wallsworth was a great point of contact, seeing through my project from start to finish. My sincere thanks you to you all and especially Stuart.
4/5
TrustpilotGood Service
Jack and his team at the Wantage Branch have been excellent and would highly recommend. They sold my late mother’s property very quickly and the whole process has been simple and knowing the house was in good hands at this difficult time was very reassuring. Thankyou
5/5
TrustpilotJulian and his team
Julian and his team, especially Julian and Lisa, are great. They tried their best to answer our questions and responded to our needs quickly, patiently and politely. We are very impressed. We are happy about their services.
5/5
TrustpilotHighly recommend!
We had a great experience purchasing a property with Luke at Thomas Merrifield. After viewing the house we were travelling overseas and were able to undertake all of the paperwork and processes from there. Luke was incredibly supportive and always on hand to help (as was Nicolette). As first time buyers they made the whole experience positive and we highly recommend them! Thank you!
5/5
GoogleThe team at Thomas Merrifield, Witney have been our agent through two house sales. Additionally, our latest purchase was also on their listing, so we know how well they operate. Both Philip and Stuart's local experience and practical understanding of the property market is clear. We've had sensible guidance from them starting with the valuation and continuing throughout, leading to successful outcomes. Along with their colleagues in the office, they present an approachable, friendly and very professional team, all knowledgable in their respective roles and we cannot recommend them highly enough.
5/5
Trustpilotkidlington branch very professional and…
kidlington branch very professional and helpful kept us informed all through the process especially Graham ,brilliant service highly recommend Thomas Merrifield.
5/5
TrustpilotVery recommended
Andy in the Oxford branch made buying our new property a smooth and seamless process. Always honest and fair, we felt we could always trust his guidance. Would highly recommend him and the company. John and Adele
1/5
GoogleHorrendous customer service. Attempted to view a property, enquirer via Rightmove/Zoopla. Was confirmed via email and then called two days later asking if the viewing was confirmed (despite 3 message back and forth). After driving to the listing (in Crawley), had no method to communicate directly with agent given limited mobile phone service in the area. Found reception in the nearby pub and after calling the main office, asked if it was normal to receive limited service as it felt quite cold and transactional compared to other estate agents engaged with previously. Was greeted with quite a condescending tone and a ‘what do you expect?’ Will not recommend to work with Thomas Merrifield and instead urge you to train your team on customer service and managing interactions in a less condescending manner.
5/5
TrustpilotGraeme was a pleasure to work with
Graeme was a pleasure to work with and helpful throughout the process. Thank you for all your assistance
5/5
GoogleFinding a professional estate agent who offers service beyond writing particulars and putting the property on the various property portals can be difficult. Some, once the house is under offer, just leave the solicitors to deal with things, leaving the vendors not knowing when they are likely to exchange. Having instructed Thomas Merrifield in Witney as a result of having viewed a property with them some time previously, I already had a good impression of how professional they are. Throughout the process the whole team have been highly professional and I could not have asked for better service. They kept me informed at every stage and were always prepared to go the extra mile and make calls to find out where we were in the sales chain. The staff all saw my property and got to know about it so when a prospective buyer asked questions they were able to provide answers. If you are looking for an agent who offers 'service' I can highly recommend the team in Witney. They have worked in the profession long enough to have learned that to sell houses and have satisfied clients, the practices of yesteryear are still vitally important.
5/5
GoogleIt's been a long time since we last moved. We used Thomas Merrifield then in both selling and buying and they were excellent. We really thought of nobody else when it came to selling our current home and, once again, they have been exceptionally professional, friendly and knowledgeable. Thank you
5/5
TrustpilotI want to express my heartfelt…
I want to express my heartfelt gratitude to Raena Bond for her exceptional assistance in helping us purchase our home. Her quick responses and dedication to securing the best deal made the process smooth and successful. We truly appreciate her outstanding support!
5/5
TrustpilotI would highly recommend Thomas…
I would highly recommend Thomas Merrifiled Grove. Jack was always quick to reply to any queries we had and kept us up to date throughout. Thank you so much!
5/5
GoogleWe switched to Thomas Merrifield for selling our home after a poor experience with another local estate agent. After our chain had fallen through Stuart managed to get our house listed and sold with 3 days, effectively keeping the chain together. It goes to show there really is value in carefully selecting who you choose to sell your home.
5/5
TrustpilotA great team who had a professional…
A great team who had a professional approach to selling our house. No unrealistic promises, they made the whole process stress free and wouldn’t hesitate to recommend Jon and his team.
5/5
TrustpilotAmazing service from Thomas Merrifield
Kaine at Thomas Merrifield Abingdon gave us outstanding service whilst we purchased our first home. We were given regular updates, no question was too much trouble, and viewings were booked quickly and with ease, we would recommend Thomas Merrifield Abingdon, and more specifically, Kaine to anyone looking to buy a home! We can’t thank him enough!
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Thomas Merrifield's West Oxfordshire office has 48 reviews across two platforms: 14 on Google, 34 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Thomas Merrifield Witney is rated 4.3 out of 5 across all 48 reviews, and 4.7 out of 5 on Google from 14 reviews, checked 9 October 2026.
Thomas Merrifield Witney, 52 Market Square, Witney, OX28 6AF, West Oxfordshire OX28 6AF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.