Trusted Agent profile · West Oxfordshire
★★★★★
118 reviews across 1 platform
6-8 Corn Street, Witney, OX28 6BL, West Oxfordshire, OX28 6BL
Martyn Cox & Company's office in West Oxfordshire, at 6-8 Corn Street, is rated 4.8 out of 5 across 118 reviews on 1 platform, including 118 Google reviews rated 4.8.
Every review we hold for the West Oxfordshire office, from every platform, shown as written. First names only.
5/5
GoogleA very friendly and professional team which keep you informed and help through every part of the house moving process. Would 100% recommend.
Many thanks John for your kind review, we really appreciate it. We wish you the very best for the future.
5/5
GoogleHead and shoulders above other agents I have dealt with. Beatriz is spot on in regard to lettings. Thanks
5/5
GoogleI rarely do reviews but in this instance I have no hesitation. Having moved regularly every three or four years, Martyn Cox have assisted me on no less than four occasions. All the staff have excellent people skills, patience and a strong sense of monitoring & managing sometimes difficult issues, large and small, that inevitably arise in buying a house. So thank you to the whole team, especially Jo, who I suspect keeps everyone in check with being the best possible communicator and a progress-chaser extraordinaire!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for taking the time to give us a review. We are delighted you were pleased with our service once again. Customer satisfaction is hugely important to us and we love to hear when our clients are happy. May we take this opportunity to wish you health, wealth and happiness in your new home. Lets hope 2021 is better for us all. With very best wishes Team Cox
5/5
GoogleSimon, Jo and the team at Martyn R Cox have been amazing during the process of buying our first home. Initially, we couldn’t view the property due to the sellers self-isolating; however, Simon registered my interest and got back in contact with me as soon as it was possible to view the property. We were over the moon! Martyn R Cox kept us updated throughout the process and answered all of our questions the same day that we raised them and often out of working hours. We couldn’t have asked for a better service from Martyn R Cox! Thank you.
Dear Emma Thank you so much for your 5 STAR review. It was a pleasure being able to assist you in buying your first home, and what a great location. The whole team send their very best wishes. With kind regards Simon
5/5
GoogleAbsolute first class service from Aaron Smith at Martyn cox estate agents witney , very knowledgeable and extremely helpful in every sense , Highly recommended.
Thank you Adrian for your review and recommendation, really appreciate your comments. Wishing you all the best for the future.
5/5
GoogleWe have received the best service from the Martyn Cox team - Simon and Lily have always been there to answer all of our questions (and there were a few) regarding the purchase of our very first home. They made what could have been a very stressful experience manageable and we are extremely grateful for that. Thanks, guys!
Hi Andreea, Thank you so much for taking the time to leave this wonderful 5* review. It is always fantastic to hear of your experience and we wish you all the best in your first home. Kind Regards, Simon Daughton Partner
5/5
GoogleWe recently moved to Charlbury from SW London and we were very impressed with the prompt and courteous support by Madison Peedell ain particular. Much stress and worry was quickly relieved and we are very happy with the experience of buying our new home. I can confidently & honestly recommend Martyn Cox & Company.
5/5
GoogleGreat estate agent, very friendly and very professional. I’ve dealt with them several times now and always a good experience would highly recommend! Thank you too Beatrix and Kathy who are excellent to deal with 🌟 …
1/5
GoogleShambles of a letting agent.
Dear Lyn, We have noticed that you recently updated your Google review. Could you please contact us on 01993 779020 to discuss your concerns? We don’t have any record of having worked with you, so we would appreciate the opportunity to clarify this matter. Kind regards, Beatriz
5/5
GoogleA caring and professional service, super helpful both buying and selling. I couldn't recommend more highly.
Thank you very much Anthony, I really appreciate it. Aaron
1/5
GoogleSo disappointing - such bad service! Snap shot from the email to them... At the outset we were underestimated as potential buyers of the property. We now understand that just after we visited the property, the vendor removed the house from sale, having accepted an offer from other buyers. It was at that point that we were rushing to get our house on the market, as you well knew. Nobody from your organisation saw fit to give us that little gem of information; information that could have saved us £800 and the effort of getting our property in tip-top saleable state. Edited - to add that I was contacted about this review, and wasn't left with any more respect than I had to start with. So the house was left on the market when an offer was accepted from client 1 pending them being able to proceed, but they were not open to any other viewings. The offer had gone in just before our second viewing, and also spending out on purple bricks (who were very good). Allegedly this was also a benefit to us, not sure how? At NO time were we contacted to be given any update or information on the sale of the property. It was only when I called in when the house was finally posted as 'SSTC' that we found out where things were. We were not taken seriously as purchasers, and were just the back up - and we lost our £800 that we didn't need to spend. If we had been made aware of the facts at the time of our second viewing we would have walked away.
Dear Mr Sanders Thank you so much for taking the time to post this review on Google. Feedback, positive or negative, helps us to improve the service we offer to our buyers and seller clients alike. At all times we are obliged to follow the instructions of our clients. On this occasion there were extraordinary factors in play that had a strong influence on our client’s decisions. I am sorry that the outcome was not in your favour on this occasion, naturally we will keep you posted if the situation changes. Once again, I am truly sorry that this situation did not pan out as you would have wished. Simon Daughton, Branch Manager
1/5
GoogleOffer on property May 2017...waited and waited. Long story short due to multiple factors along the chain and some instances of poor customer service from Martyn Cox we pulled out July2018. Would like to thank them for their response to our complaint last week as this email from the assistant branch manager prompted us to look at properties on the weekend with other agents in the area and have found a lovely property with no chain. Bigger rooms, better condition and area and £5k cheaper. Blessing in disguise. All secured and moving shortly! A million thanks for pushing us to find the perfect home with another agent. We are now very excited and happy.
Dear Shannel We are very sorry that the situation did not reach a satisfactory conclusion for you. As you knew, the chain at the top was open for some considerable time which meant we were unable to move forward with your purchase. Please be assured that every endeavour was made on behalf of yourself and our client selling, to enable the transaction to progress. However, ultimately it was not in our hands as a link in the chain above your purchase was simply unable to move forward. Again, we are very sorry for your disappointment and wish you well in your new home. From all at Martyn Cox
5/5
GoogleWe have recently sold our property through Martyn R Cox and cannot recommend them highly enough. From the outset they were professional, friendly and honest. Although we had been through the selling and buying process a couple of times before their advice was at times invaluable. We had a couple of hick ups along the way (the owner of the property we were purchasing passed away) Martyn R Cox were quick to liaise with our solicitors, our buyers solicitors, other estate agents and kept everyone informed and most importantly they kept the chain together. During the whole process I made numerous phone calls to their office and they were always available and ready to reassure me! Thank you Martyn R Cox!
Hi Kim, thank you so much for your lovely review. The Martyn Cox team wish you and your family all the best in your new home.
5/5
GoogleMany thanks to the team at Martyn R Cox in Witney for all their help and understanding in the recent sale of my house. Having been in the same property for 32 years I was full of apprehension at the start but I was quickly assured by the calm and professional advice received from Simon and subsequently Chris, during the sale I was most impressed and grateful for the prompt reply to any queries I had and the feed back received. As the sale progressed I found Vicki’s help in keeping me informed of the progression within the chain invaluable. I would happily recommend Martyn R Cox and wish I was dealing with them in the purchase of my new property which sadly hasn’t been the same.
Dear Mark It would appear that your kind comments slipped through the net and we haven't replied to you. A belated thank you for taking the time to post your feedback. It is very important to us that you were pleased with our service. Kind regards Team Cox
5/5
GoogleVery happy with the service provided for my mother’s flat sale. Although under COVID conditions staff were always available to discuss problems and help with sale. After having bad experiences with other Witney based agents it was a pleasure to deal with Gary at the Witney branch who couldn’t of been more professional and helpful. I never thought I would ever be writing a positive review for an estate agent!PositiveProfessionalism
Dear Terry We are very pleased to hear you were satisfied with our service and that we have restored your faith in our profession! We know how much you were disappointed with your previous agent and its great to hear that Gary met your expectations. Thank you so much for your review. With very best wishes All the staff at MRC
5/5
GoogleGreat team at Martyn Cox & Co. Always very helpful and friendly. Couldn't have asked for a better experience than I got when purchasing a property through them. I would highly recommend!
Thank you for your review and recommendation Harry, we take pride in being able to deliver great experiences for both our buyers and sellers and so we are very pleased you felt you received that. Best wishes in your lovely new home.
5/5
GoogleI would like to personally congratulate the staff at our Witney office for their recent sales successes during a difficult pre election period when the market has been tougher than usual. Also for their constant enthusiasm and dedication to achieving our goal of regular customer satisfaction. The many cards of appreciation and hand written notes of thanks are testament to their hard work. We all look forward to a period of stability after the election and to handling many more sales for existing and future clients. Martyn Cox
Thank you Martyn, very much appreciated!
5/5
GoogleWe can't say enough good things about Martyn R Cox & Co. We have been clients twice with them: before as first buyers and after as vendors. From both sides and experiences, their service has been simply impeccable and their agents are such great people which the best words in the world cannot be good enough for. Responsive to all our requests and questions, transparent, professional, reliable, precise, patient and keen to provide the best solutions are some of the fantastic qualities we can say about them. In our experience as first buyers, we came across a tough and sneaky vendor, which was their client at the time. This great "family-team"(as they are more than an estate agency) went the extra mile, helping as much as they could in the negotiation and compromising our reasonable requests against the non-sense ones of the vendor (memorable has been their help with the relocation of our furniture). We had such a good memory and reputation that we have recently decided to sell our property through them. None of our expectations was let down again. The views were starting on the same day of the advertising and we received the first offer in only a week time. They have been spot on in every step and query: super comunicative, responsive, understanding, clear, and efficient. We cannot stress enough their professionalism in every stage, in particular a special thanks goes to Vicki and Lucy for their superb customer service, for their negotiating skills and for being so comprensive in such a stressful time. Being a local estate agency, our only "regret"is not to deal with them in the future as we have moved away. They might not miss our anxious calls but we'll miss for sure their humanity and kindness (something not granted nowadays in the busy environment of estate agencies' world). This is not only a recommendation, it is simply the truth about a genuine and excellent estate agent called Martyn R Cox & Co. ;) xx Cri&Fra
It would appear that your kind comments slipped through the net and we haven't replied to you. A belated thank you for taking the time to post your feedback. It is very important to us that you were pleased with our service. Kind regards Team Cox
5/5
GoogleExcellent service very friendly always willing to answer any questions and find out any information you may need about the property and area would highly recommend to anyone purchasing a property in the witney area.
Thank you Matthew for your kind review, it was a pleasure working with you to secure your lovely new home. We hope you will be very happy in Witney.
5/5
GoogleAbsolutely delighted with our new home! A big thank you to Martyn Cox for their friendly and professional service. We were in very good hands from the very beginning. I highly recommend getting in touch with them if you are thinking of buying or selling.
Hi Caroline, Thank you for this wonderful 5 star review. I am pleased that the process was swift and we wish you and your mum every happiness in your new home. Kind Regards, Aaron Smith (Partner)
5/5
GoogleSimon Daughton couldn't have been more helpful when we were selling a property - he went above and beyond to solve all the little issues and queries, taking time and care to make sure that we had everything that we needed.
Dear Michelle, Thank you so much for this 5* review and it was a pleasure to assist you. We look forward to working with you further. Kindest Regards, Simon
5/5
GoogleWe bought a bungalow, which was being sold by the family after a bereavement, via Martyn Cox. Madison could not have been more helpful in answering our questions, promptly and efficiently. She was a pleasure to deal with and ensured our purchase went as smoothly as possible
5/5
GoogleI was really delighted by the service from Martyn Cox & Co when I sold two properties through them. I've used a lot of estate agents, and they were the best I've known. They were always efficient and helpful, and went the extra mile whenever it was needed. I so recommend them!
Hello Caroline, We appreciate you taking the time to leave this fabulous review. It is wonderful to hear of your positive experience of selling with us, not only once but twice! Best Wishes, Duncan Macmillan (Senior Partner)
5/5
GoogleEveryone we spoke with was professional and incredibly helpful. They (especially Vicki) made buying our first home easier. We'd recommend!
Dear Abby Thank you for your kind comments. It was a pleasure helping to guide you both through the whole 'buying a house for the first time' procedure and we wish you all the best in your new home. Kind regards All the team at Martyn Cox
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martyn Cox & Company's West Oxfordshire office has 118 reviews across 1 platform: 118 on Google.
Martyn Cox & Company West Oxfordshire is rated 4.8 out of 5 across all 118 reviews, and 4.8 out of 5 on Google from 118 reviews.
Martyn Cox & Company West Oxfordshire, 6-8 Corn Street, Witney, OX28 6BL, West Oxfordshire, OX28 6BL.
