Chancellors Witney reviews

★★★★★ 5/5

Trustpilot

Thank you Chancellors!

Ella has been excellent with helping us find the right home and walking us through the admin part. Thank you! We look forward moving into our dream home!

Alwyn · 6 October 2026

★★★★★ 1/5

Trustpilot

Extremely poor property management and communication

Our experience as tenants with Chancellors/LRG’s property management team has been extremely disappointing. Throughout our tenancy, we have repeatedly had to chase for basic updates and for issues to be progressed. The most significant example was our allocated parking space, which is expressly included in our tenancy agreement. We were unable to use it for a prolonged period because of problems with the communal car lift, while continuing to pay our full rent. Despite repeatedly asking about alternative parking and compensation, we struggled to get a substantive response. We also had outstanding works to a bedroom wall that had been discussed before our tenancy began. Again, this required repeated chasing before meaningful action was taken. Eventually we felt we had no option but to make a formal complaint. What is particularly frustrating is that LRG’s own final complaint response acknowledges shortcomings in its communication, that we repeatedly had to contact the property management team, and that our correspondence had not received the appropriate attention. After all of this, LRG offered £100 in “full and final settlement” for its service and communication failures, while simultaneously confirming that the separate question of compensation for the loss of our contracted parking space is still awaiting a decision from the landlord. Problems can happen in any property, and we understand that not everything is within a letting agent’s direct control. Our issue is how those problems have been managed. Tenants should not have to repeatedly chase simply to receive updates or get outstanding matters progressed. Based on our experience, the property management service and communication have fallen well below the standard we expected.

Maneesha · 11 September 2026

★★★★★ 2/5

Trustpilot

The frustrating experience of dealing…

The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.

Sarah · 10 September 2026

★★★★★ 5/5

Trustpilot

Outstanding service from start to…

Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.

S · 31 August 2026

★★★★★ 5/5

Trustpilot

Great experience!

I consistently have great experience from the Chancellors. Property management professional, friendly are effective in their communication. Evelina is proactive, collaborative and makes renting stress-free.

Tarek · 20 February 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ I honestly can’t recommend her highly enough. From start to finish she was incredibly friendly, professional, and efficient. Communication was always clear and prompt, and she was consistently on time with all the properties she showed us over a 8 week period, which made the whole process feel smooth and stress-free. She went above and beyond to make sure everything was explained clearly and handled quickly, and nothing ever felt like too much trouble. It was a pleasure dealing with someone so reliable and approachable, a truly outstanding estate agent.

Chloe · 17 December 2025

★★★★★ 5/5

Trustpilot

Excellent experience

We had an excellent experience with Chancellors. Daniel Wise was always present, responsive and incredibly supportive throughout the process. Thank you for the great service!

Fabio · 2 October 2026

★★★★★ 5/5

Trustpilot

Franki is great

Franki is always very quick to respond and very helpful . She does a great job and I feel I can trust her.

Rob · 13 October 2026

★★★★★ 5/5

Trustpilot

Great service

Charlotte has been extremely polite professional and helpful

Phil · 17 June 2026

★★★★★ 5/5

Google

Whilst we didn’t go with Chancellors in the end, they were so kind to us when we were renting and buying. Thank you Julietta!

Jess · 27 September 2026

★★★★★ 5/5

Google

Having never rented before I was a little lost about the whole process. Hannah talked me through every step of the way. Was always on hand to answer my questions and address my concerns. I’m very happy with the service and level of hands on time and effort that was put in to making this process so seamless. Thank you.

Gemma · 11 May 2026

★★★★★ 5/5

Trustpilot

Positive experience throughout

Aisha was timely, honest, informative, helpful, etc.

Mr · 16 June 2026

★★★★★ 5/5

Trustpilot

Hannah has been brilliant

Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application

Consumer · 27 August 2026

★★★★★ 5/5

Google

I had a great experience working with Hannah while securing my rental property. She was knowledgeable, patient, and always available to answer my questions. Her guidance and dedication made the process easy and efficient. I’m very thankful for her help and would highly recommend her to anyone looking for a rental

Navpreet · 11 July 2026

★★★★★ 5/5

Google

Julietta was really helpful during the process - kept us up to date and we really valued her professional and friendly nature.

April · 11 February 2026

★★★★★ 5/5

Trustpilot

Good property manager helps

Chancellors can sometimes be slow when dealing with maintenance requests from tenants, and sometimes require repeat chasing up. But having a good property manager really helps. I was dealing with Coco Robert-Squire who was efficient and proactive in sorting out my maintenance issues in the rented property, and got the issues resolved pretty quickly.

Mr · 15 June 2026

★★★★★ 5/5

Trustpilot

Jessica was so helpful in my house…

Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.

Alice · 4 September 2026

★★★★★ 1/5

Google

Extremely Disappointed, Poor Communication and Unprofessional Service Absolutely let down by this agency. Their communication is terrible, every time I call to get an update about my deposit, the person in charge is “busy” from morning to evening and never gets back to me. It’s been almost two months since I moved out, and I still haven’t received my deposit back. They keep saying there are “checks” to be done, but there are already new tenants living in the property, which makes no sense at all. This level of delay and lack of professionalism is completely unacceptable. My advice: avoid this agency if you can. They are unresponsive, disorganised, and clearly do not value their clients’ time.

Rachel · 2 November 2025

★★★★★ 5/5

Trustpilot

Excellent service

Well, What can I say about Rakesh Jethwa. He has been an absolute star and amazing in his service, since giving an evaluation on my property right through to getting offers. He is so personable, makes you feel like family. He has helped in troubled tenants and advised and assisted in every eventuality. I would give him 6 Stars if I could. No doubt he will always assist any new vendors who want to put their property for sale. I would not have been were I am without his help. He will be appreciated always and I thank him for his service and this includes Courtney Kennedy in the after sales office, who has been a tremendous help too. I thank the entire Chancellors office for their help and support. With kindest and respected regards.

Miss · 21 October 2025

★★★★★ 5/5

Google

Hannah at Chancellors Estate Agents, has been absolutely fantastic in helping us search for a home. The whole process has been smooth sailing and we have been provided with consistent updates throughout. Thank you for all you have done Hannah, we are very much looking forward to moving into our new home!

Ellie · 11 June 2026

★★★★★ 5/5

Trustpilot

Above and Beyond at Every Step

We can’t thank Kirsty and Jordan enough for everything they did in helping us sell our house and buy our new one. Honestly, at this point we’re surprised they didn’t start charging us rent for how often we popped into the office… I’m sure they saw us walking up the street and thought, “Ah yes, our part-time colleagues have arrived.”

Mr · 22 November 2025

★★★★★ 5/5

Google

I had had a few bad experiences with other estate agents and was feeling a bit down about the process but Olivia at Chancellors genuinely seemed to care about helping me and in helping me find a place that was right for me. She was very professional and knowledgeable both about the properties themselves and the local area and was able to provide me with practical and helpful advice, which was really appreciated considering I was new to the area. Olivia was also extremely kind, friendly and helpful in all her interactions and I was very grateful for not only her help but her kindness and desire to want to help me. From my experience, I would highly recommend Olivia and her colleagues at Chancellors.

Michael · 23 October 2023

★★★★★ 5/5

Trustpilot

Odeta was very helpful bright and…

Odeta was very helpful bright and cheerful, went out of the way to help

James · 18 March 2026

★★★★★ 5/5

Trustpilot

Excellent service from Witney Chancellors

We cannot recommend Chancellors, and especially Ella, highly enough. She truly worked her socks off to get both our sale and purchase through, and we are so grateful for everything she did. It was such a pleasure dealing with her, she genuinely cared, which made all the difference especially as it was quite tricky at times.

Olivia · 21 November 2025