Every review we hold for the West Oxfordshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIan has been a delight to work with in…
Ian has been a delight to work with in relation to the sale of my property. He has been very responsive, flexible and provided expert advice based on years of experience. Thanks to Ian and the team for their great work.
Celia · 17 June 2026
Agent replied · 22 June 2026
We appreciate you sharing your positive experience. We are so pleased that our team's responsiveness, flexibility, and expert advice were helpful.
★★★★★ 5/5
TrustpilotStress-Free Property Management from Overseas a very positive experience…
I've had a very positive experience working with Chelsey Mitchell and the team at Chancellors property management. As an overseas landlord based in Singapore, having a responsive and reliable letting agent is extremely important, and Chelsey has been excellent throughout.
Mr · 19 June 2026
Agent replied · 22 June 2026
We are so pleased to hear about your positive experience with our property management team. It's wonderful to know that our support has made managing your property from overseas stress-free. We truly appreciate your recommendation!
★★★★★ 5/5
TrustpilotExcellent service from Mr. Hazem
Me and my partner were looking for an apartment and were fortunate to find chancellors. Mr. Hazem was extremely kind and helpful. he guided us through out the process, showed us the apartment, and explained everything clearly. We were able to find apartment within a single day.
Thank you, Mr. Hazem for your excellent support and service. Highly recommended.
Dikshya · 14 September 2026
★★★★★ 1/5
GoogleBe very careful for using the chancellors letting team at the Whitney Branch. There's an individual within the lettings team who attends your property for rental potential. She has a double barrel surname and initials SB-A. Ensure that everything this individual states is possible is recorded in writing, including any special conditions you would like them to include within the tenancy agreement. I relied on her word as a specialist in this field to ensure my wishes are delivered and she's failed at every hurdle causing extreme frustration And a large financial penalties to my business which I cannot reclaim against her professional negligence. I would urge everybody to seek individual independent tenancy reviews if you are unsure to ensure your wishes are accurately delivered.
Jack · 11 August 2026
Agent replied · 11 October 2026
Dear Jack Stacey,
We value your feedback and sincerely appreciate you taking the time to share your experience with us in relation to our Witney office. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 4/5
TrustpilotA Great Homebuying Experience Thanks to Fern
I had a great experience working with Fern Bailey. Despite being early in her career she is professional, enthusiastic, and clearly dedicated. Fern was responsive to my queries and made the process smooth and stress-free. I have spent over 12 months looking for the right property and she has been better to work with than many more experienced estate agents I’ve dealt with. A rising star in the industry.
E · 16 October 2025
Agent replied · 17 October 2025
Thank you for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
★★★★★ 5/5
GoogleJulietta was fantastic. We saw her for a couple of viewings and she was so knowledgeable about both properties. You could tell she had taken the time to familiarise herself with all the details and could answer every question we had. Thank you!
Ruby · 11 May 2026
Agent replied · 11 October 2026
Thank you Ruby for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotUnwaveringly professional, efficient, and effective
We were pressed for time, faced a tight turnaround, and encountered a number of spanners in the works. For months on end, Jamie was unstintingly responsive, proactive, and organised. Not once in the protracted process did he drop the ball. I am incredibly impressed with his professionalism and effectiveness, and I could not recommend the office highly enough.
Advait · 28 August 2026
★★★★★ 1/5
GoogleOur experience with this estate agent has been extremely disappointing.
We had our offer at the full asking price accepted and were congratulated by two different members of staff. Acting in good faith, we immediately instructed solicitors, paid money on account, completed our ID checks, and submitted our mortgage documentation.
Just three days later, we were told that the seller had accepted a slightly higher offer from another buyer. We responded the very same day by increasing our offer to £10,000 above the asking price, only to be told that the seller would still be proceeding with the other buyers.
We fully understand that gazumping is legal in England and Wales before contracts are exchanged. However, that doesn’t change how stressful and upsetting this experience has been. My partner and I have two young children and already lead a very stressful life. We acted quickly, honestly, and in good faith, only to lose time, money, and a great deal of emotional energy.
What has disappointed us most is how the whole situation was handled. We were given every reason to believe the sale was progressing, only for everything to change after we had already committed financially. The communication throughout left us feeling that our time and circumstances were given very little consideration.
Try and avoid “ ELLA CARROL” like the plague !!!
This review is not about being outbid, it’s about how buyers are treated. We hope the branch reflects on how situations like this are managed in the future so that other families don’t have the same experience we did.
Joseph · 11 July 2026
Agent replied · 11 October 2026
Hello Joseph, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk.
Many thanks.
★★★★★ 5/5
GoogleFantastic service from Meagan Friedli at Chancellors!
Meagan was absolutely wonderful throughout the whole process of finding our new home. She was professional, friendly, and always quick to respond to any questions we had. She really understood what we were looking for and made everything smooth and stress-free. We’re so grateful for her help and highly recommend Meagan and the Chancellors team!
Roven · 2 November 2025
Agent replied · 9 November 2025
Thank you Roven for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotJessica was great
Jessica was great, she knew the local area so well. I enquired about one property and she contacted me to mention another one I may have missed. It was exactly what I was looking for
Mr · 13 June 2026
Agent replied · 22 June 2026
We are so glad our team's local expertise helped you find the perfect property. Thank you for your wonderful feedback!
★★★★★ 5/5
TrustpilotEthan was a constant support
Ethan was a constant support, always listened to our needs and answered the questions promptly. He negotiated a deal for us too. Thanks to him, everything is smooth sailing for me and my partner.
Susan · 17 June 2026
Agent replied · 22 June 2026
We're so pleased to hear that we provided constant support, listened to your needs, and promptly answered questions. We're glad everything is smooth sailing.
★★★★★ 5/5
TrustpilotLuke was a breath of fresh air. Excellent agent.
Luke was a breath of fresh air. Met us outside. Was genuinely warm and friendly. Walked round the damp land with us in his lovely shoes, and even let the owners dog out for them for the toilet. Wish all agents made us feel as welcome as he did.
Heather · 21 February 2026
Agent replied · 23 February 2026
We're so happy to hear that you felt welcomed and valued during your visit. It's great to know that the assistance provided was helpful and made your experience a positive one. Thank you for sharing your kind feedback.
★★★★★ 5/5
TrustpilotBrilliant support from Fern
Fern has been amazing throughout my house buying process. She has been helpful, informative and supportive, making the experience of buying my first house a little less scary and less stressful too. I cannot recommend her enough and want to thank her again for everything she has done. Thank you so much Fern!!
Phillippa · 11 September 2026
★★★★★ 5/5
GoogleHannah at Chancellors-Witney Estate Agents has been outstanding from the start of our house search until now. She has been incredibly helpful, professional, and supportive throughout the whole process.
We’re truly grateful for her dedication and would highly recommend her to anyone looking for a home.
Goodwin · 11 March 2026
Agent replied · 11 October 2026
Thank you for your wonderful feedback, Milos! We are thrilled to hear that Hannah at Chancellors - Witney Estate Agents provided you with exceptional service throughout your house search. Your recommendation means a lot to us, and we are always here to assist you in the future.
★★★★★ 5/5
TrustpilotMy appreciation of Hannah Rae at Chancellors Estate Agent in Oxfordshire
Hannah Rae has been a kind and efficient senior sales consultant at Chancellors Estate Agents in Oxfordshire who has been able to keep me updated with regular phone calls and messages around viewing arrangements and contractual arrangements.
I appreciate her warm presence and her respectful and sensitive communication between parties. Thank you Hannah
Julie · 4 September 2026
★★★★★ 5/5
TrustpilotChancellors (Newbury Lettings)
I would like to pass on my thanks and appreciation to Gwen who works in lettings within the Newbury Branch. She carried out the viewings of one of my rental properties with the utmost professionalism which resulted in securing the perfect tenants which is always a real relief to me. All the documentation and paperwork were overseen personally by herself which ensured a smooth transition to the new tenancy, and she was the perfect point of contact giving my full confidence in the whole process.
Phil · 18 June 2026
Agent replied · 22 June 2026
We appreciate you sharing your positive experience with our team. We are so glad to hear that the viewings and documentation were handled with professionalism, ensuring a smooth transition and securing perfect tenants. Thank you for your feedback!
★★★★★ 1/5
GoogleUnbelievable unprofessional company I have no idea how they operate and i wish i had never had to deal with them. We were apparently first in the queue applying for a new rental I got everything together had the funding, credit checks fine even spent time off work to get extra income information for them from my accountant which they asked for. The person Hannah we were dealing with just never answered the phone or replied to emails literally the next day, 19 unanswered calls to her. Following this the house was marked as Let, in less than a week from applying, no communication. They were obviously playing us off against others, which under the renters right act is now illegal. What’s worse is my partner called the Witney office main office to get answers and complain and they hung up on her! Complete time wasters , just a response or discussion would have saved a lot of hassle and time.
Project · 11 June 2026
Agent replied · 11 October 2026
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk.
Many thanks.
★★★★★ 5/5
TrustpilotBrilliant service from Ella
We had a fantastic experience with Ella, who showed us around the property. She was incredibly friendly, helpful and knowledgeable, and made the whole viewing experience really enjoyable. We felt completely at ease and would highly recommend Ella to anyone looking to buy a property.
James · 8 October 2026
★★★★★ 4/5
TrustpilotNot the best experience in relation to…
Not the best experience in relation to my landlord but Lauren Clancy who was my contact at chancellor’s was excellent. So many issues with the property I was renting but Lauren went above and beyond to try and resolve them as quickly as she was able.
Jaspreet · 23 September 2026
★★★★★ 5/5
TrustpilotGrateful for our property manager.
We have had a really positive experience with Chancellors. We are very grateful for our property manager, Jamie Woodman, who always acts quickly on any requests or issues we present, as well as keeping us updated with the progress of the requests. Thank you Jamie :)
Charlotte · 11 September 2026
★★★★★ 5/5
GoogleCharlie is absolutely amazing, always kept us updated, always picked up our calls and his just secured our dream home! Stephanie is also incredible, both of them are so friendly and always happy to help. So grateful for them both! Highly recommend ☺️
Millie · 11 February 2026
Agent replied · 11 October 2026
Thank you Millie for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 5/5
TrustpilotLuke will go a long way
Luke is a lovely young man, very knowledgeable and came prepared with a couple of issues to the property with certificates, quotes and also answered every question. There was no sense of urgency to rush the viewing. It would be great if all agents were like Luke.
Mrs · 4 September 2026
★★★★★ 5/5
TrustpilotGreat service
Aysha was very helpful from the minute go. Any questions that needed answering she knew the answers to the question. Also was very quick to call back on any updates we were waiting on. Great service 😊
Michael · 17 March 2026
Agent replied · 19 March 2026
We appreciate you taking the time to share your positive experience. We're so pleased to hear that you found the service helpful and the responses quick.
★★★★★ 5/5
GoogleMegan was absolutely amazing in helping us find a place! She communicated efficiently and when it came to viewings she was always on time, if not even early! She had answers for all questions and queries we had and I’m so glad she was the one to help us throughout the process
Mudiwa · 6 November 2025
Agent replied · 9 November 2025
Thank you so much for your wonderful review, Mudiwa! We're thrilled to hear that Megan provided you with exceptional service during your property search. Her dedication to timely communication and thorough assistance is truly valued. We appreciate your feedback and wish you all the best in your new home!
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