Every review we hold for the West Oxfordshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMolly Bentham
Molly Bentham from Andrews has been my contact through redecoration and re-letting my studio flat. My experience has been professional and relatively stress-free! From advertising to tenant move-in, on a 'let-only' agreement has taken 2 weeks! Very happy customer, thank you Molly :-)
Suzi · 5 February 2024
Agent replied · 28 October 2024
Hi Suzi, fantastic to see that Molly has been on hand to help you sort your property management needs, from helping you in organising the decorating of your flat through to finding a fabulous new tenant for you. Thanks again for the review, Rhys
★★★★★ 5/5
TrustpilotMany thanks to Isaac
Many thanks to Andrews, and especially Isaac, for all the hard work in making our recent move happen. Even after our first sale unexpectedly fell through they found us another buyer within 2 weeks.
Eoin · 22 July 2024
Agent replied · 28 October 2024
Hi Eoin, thanks for the review. Fantastic to see that Isaac was on hand to help you each step of the way. Congratulations on your move!
★★★★★ 5/5
TrustpilotValuation on property
We asked Andrews for a valuation on our property and we had Brian Barnsby to give us the valuation. Brian was very friendly warm and very knowledgeable. We would like to thank Brian for the personal touch. Would recommend Brian for future sales if you use Andrews
Lorraine · 27 October 2023
Agent replied · 28 October 2024
Hi Lorraine, we really appreciate your feedback and it's fantastic to see that Brian was able to pass on his wealth of knowledge to you, allowing you to make a fully informed decision, thank you for the recommendation and five star review. Kind regards, Rhys.
★★★★★ 5/5
TrustpilotGreat Service from Bobbie and her team…
Great Service from Bobbie and her team , property was rented very quickly and the process was smooth due to very helpful staff. Many thanks Arlind
Arlind · 21 November 2024
Agent replied · 22 December 2024
Thank you for your kind words! We're thrilled to hear that Bobbie and the team provided great service and made the process smooth for you. Your satisfaction is our priority. Best wishes, Jake
★★★★★ 5/5
TrustpilotMy agent Monica Burton
My agent Monica Burton , has helped me a lot , she’s been a amazing , helping me to rent a apartment , the property market is very competitive and it’s been very hard for me , but monica has made it very easy , she’s been communicating with me every step of the way and updating me all along .She is such a wonderful person and so patient .She has helped me a massive deal i’m eternally grateful to her .
Milena · 15 August 2024
Agent replied · 28 October 2024
Thank you, Milena. We're thrilled to hear how Monica helped you to find an apartment to rent. Enjoy your new home!
★★★★★ 5/5
TrustpilotLovely friendly efficient staff who care.
Great personal, caring and genuine service from my local Bear Flat Andrews estate Agents. I had 3 valuations and chose this office because of the initial meeting with Emily...she is interested engaging and very professional as well as being very easy to get on with.It was nice to have some enthusiasm right from the off...unlike a few other places I had valuations from.I was fortunate to sell the house to the first person that viewed it!.....the sale and then transactions were pushed along by Emma who was efficient and helpful. My buyer had a personal crisis in the midst of the sale and Emma handled this with sensitivity and professionalism to complete the whole sale.Keith and Sophie in the office were also really kind and on hand when I had a call or query. Selling your house and in my case business after 25 years was a daunting prospect....however due to the friendly caring people in this office ...the sale went through quickly and without too much stress!!
Katherine · 12 August 2024
Agent replied · 28 October 2024
Thank you, Katherine! We're thrilled to hear about your positive experience with Emily, Emma, Keith, and Sophie. Your kind words mean a lot to us. Best wishes in your new chapter!
★★★★★ 5/5
TrustpilotMy experience buying a property through Andrews Property Group
My experience buying a property through Andrews Property Group could not have been positive. All the staff I dealt with were helpful and pleasant but my main contact, Holly, deserves a special mention. She went out of her way to ensure that communication between all parties ran smoothly. She was extremely approachable; nothing was too much trouble and she kept in regular contact to ensure that I was fully informed at all times.
Brohna · 25 November 2024
Agent replied · 22 December 2024
Thank you, Brohna! We're thrilled to hear about your positive experience with Holly and our team. Your kind words mean a lot to us. Best wishes , Lisa
★★★★★ 5/5
Trustpilotviewing made easy
Shannon made the viewing process easy and straight forward helping me with all my questions about the property .made me fill at ease as this is my first time looking for places to rent definitely recommend Shannon fromAndrews downend branch
J · 7 March 2024
Agent replied · 28 October 2024
Thank you for the five star review. Amazing to see that Shannon gave you such a brilliant experience throughout your property search. Thanks, Rhys
★★★★★ 5/5
TrustpilotGood Experience
I have been with andrews for almost 2 years now . It was been a great experience and interaction with Raluca has been great . They’re always available to sort the problem and make sure we as tenants are comfortable. Thankss
The · 9 February 2024
Agent replied · 28 October 2024
Thank you for the five star review, fantastic to see Raluca and the team have been on hand to help you out whenever required. Glad that you've had an excellent experience as a tenant with Andrews so far, thanks, Rhys
★★★★★ 5/5
TrustpilotI highly recommend Nicole
I highly recommend Nicole, Andrews Property Group. From the start, she did such an amazing job and she was an absolute pleasure to work with. Honest, straightforward, and professional, Nicole is everything you wish for in an estate agent. I have no hesitation in recommending Nicole to others planning to rent.Glines (not sure of his first name) and Shannon were also amazing. When the process was taking a little bit longer than expected, Glines was patient, quick to reply, communicated with us, and played a key part in ensuring the issue was resolved to the satisfaction of all parties. On several occasions, they'd explain the process and provide options. They were also quick to respond.I'm super pleased with the team at Andrews.
Temi · 25 August 2023
★★★★★ 5/5
TrustpilotAndrews was a pleasure to deal with
I recently had the pleasure of speaking with Shannon and Issy to view a property. Both were so friendly, helpful and approachable and a pleasure to deal with. Highly recommend Andrews for anyone on a property hunt
Ross · 24 April 2024
Agent replied · 28 October 2024
Hi Ross, thank you for the five star review. Fantastic to see that both Shannon and Issy were on hand to help you with your property search. Thanks, Rhys
★★★★★ 5/5
TrustpilotKings from Adrews are great consultants…
Kings from Adrews are great consultants help us a lots another time understand everything very well also very quick work with papers checking and viewing I love it this service Many thanks Kinga again for your perfect help! Agnes
Piotr · 16 March 2024
Agent replied · 28 October 2024
Hi Piotr, thank you for taking the time to write us a five star review. I am so glad to know Kinga was able to help you on your property hunt and it is fantastic to hear you had such a great experience! Thanks for sharing and all the best, Laura.
★★★★★ 5/5
Trustpilot10 out of 10! We found this property on …
We found this property on onthemarket.com and contacted Andrews about a viewing. They took a few details and then made an appt for us to view. The day of the viewing came and upon entry to the property we were met and welcomed by a colleague of Andrews who was very friendly but professional and allowed us to look around the property without pressure and answered all our questions promptly and efficiently. He helped us to imagine all our own things in the property and we were excited to get back and apply for the property. 10 out of 10 all round
Denise · 22 July 2024
Agent replied · 28 October 2024
Hi Denise, thank you for sharing your experience. Amazing to see that you've had such great dealings with us. Thanks again for taking the time to leave a review. Rhys
★★★★★ 5/5
TrustpilotSpecial thanks to Joseph Fairman.
Special thanks to Joseph Fairman.Joe handled the dispute process with Mydeposit in a professional manner with updates every step of the way.Thank you
Basque · 9 December 2024
Agent replied · 22 December 2024
Thank you for your kind words, Basque Herria! We're thrilled to hear that Joseph provided excellent service and kept you informed throughout the process. Best wishes , Lisa
★★★★★ 5/5
TrustpilotYour team members are very nice and…
Your team members are very nice and helpful ,they are always attending calls and giving good guidance,Shannon is very good person to help me view the properties and answer my all queries,am really grateful to your team members especially Shannon .Thank you so much.
Tincy · 20 November 2023
Agent replied · 28 October 2024
Hi Tincy, what a great review. We believe that communication is key to any relationship and it looks like Shannon and the team have been on hand to assist you each step of the way. Thanks for sharing your feedback, Rhys
★★★★★ 5/5
TrustpilotGreat communication
Louise was very helpful is resolving the issue with our boiler. Her coordinated all parties involved really well and helped reach a good outcome for us.
Seth · 23 October 2024
Agent replied · 28 October 2024
Thank you, Seth! We're thrilled to hear Louise was able to assist you effectively. Your satisfaction is our priority, and we appreciate your feedback! Best wishes , Lisa
★★★★★ 5/5
TrustpilotExcellent Customer Service
Louise makes working with Andrews an absolute pleasure. Always professional and does things quickly and effectively. Thank you Louise - you make being a landlord easier!
Thomas · 23 October 2024
Agent replied · 28 October 2024
Thank you, Thomas! We're thrilled to hear that Louise has made your experience with Andrews so positive. Your kind words mean a lot to us. Best wishes , Lisa
★★★★★ 5/5
TrustpilotRenting a new property
I found myself in the situation of having to look for a new property to rent. I had email alerts set up, one came through for a property close to where I was living. I immediately went into my local Andrews to arrange a viewing. I managed to get a viewing the same day and made and offer. 2 weeks later I was moving into that new property. This was all thanks to the excellent Bobbie Caller who showed my round the property and Laila Von Trapp who was an absolute diamond all through the referencing process. I can thoroughly recommend using Andrews if you are looking for a new property to rent.
Tom · 16 July 2024
Agent replied · 28 October 2024
Hi Tom, thank you for the five star review and brilliant to see you had such a fantastic experience with us. We are so pleased that we were able help you find your new home! Thanks again, Rhys
★★★★★ 5/5
TrustpilotAmazing services by Janine Derbyshire
Amazing services by Janine Derbyshire. Janine has always been extremely approachable and pro-active. Our whole renewal process was smooth and she ensured all are queries are sorted. Thank you Janine and Andrew's. Regards Swati
Swati · 8 June 2024
Agent replied · 28 October 2024
Thank you for the review. Fantastic to see that Janine was on hand to help you through your renewal, managing to sort everything for you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotMatt Wood is an asset to The Andrews…
Matt Wood is an asset to The Andrews Property. A true valued member of staff that goes over and beyond to help you. Thank you Matt for helping me and keep smiling.
Maria · 12 July 2024
Agent replied · 28 October 2024
Hi Maria, thank you for the review. We know Matt will really appreciate the review and we definitley know he will keep smiling! Thanks, Rhys
★★★★★ 5/5
TrustpilotExceptional Service and Professionalism
Exceptional Service and ProfessionalismWe have had the pleasure of working closely with Michelle Smethurst as a Property Maintenance Contractor for many years now, and are continually impressed by her dedication, expertise, and professionalism.Michelle consistently goes above and beyond in her role for her landlords and tenants. Her attention to detail, coupled with a deep understanding of our industry, has been invaluable in managing many maintenance jobs and refurbishment projects.Michelle always communicates clearly and is considerate, ensuring that everyone is on the same page and that any issues are resolved promptly and efficiently.In conclusion, it is a privilege to work alongside Michelle and we would highly recommend her to any landlords looking for exceptional Property Management.
Bridget · 10 July 2024
Agent replied · 28 October 2024
Hi Bridget, thank you so much for taking the time to leave us a review and brilliant to see the strong relationship you've built with Michelle in order to help our landlords and tenants alike. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews Property Group
The service, communication and commitment was so great, very helpful and I love how Janine Derbyshire was so helpful when I was renewing my tenancy. Would recommend Andrew’s Lettings at any time. Thank you
Morlyne · 4 June 2024
Agent replied · 28 October 2024
Hi Morlyne , Thank you for the five star review and the recommendation. It is fantastic to hear the that the lettings team and Janine were so helpful with your renewal. Thanks , Lisa
★★★★★ 5/5
TrustpilotA letting agency you can trust
I have to say our property manager nicola Is absolutely amazing Nothing is ever to much trouble. Even when on annual leave I always have a response as soon as she returns. Leave a message she always calls back. Nothing is ever to much trouble. Nicola is always there with a helping hand and goes above and beyond. I have rented a property with Andrews for over 5 years and I have NEVER had a issue with them. Everything that needs to be done have been done. Paperwork is always up to date. Gas safety and electrical checks are always done even when I forget they are due! Work that needs to be done is always done. They only ever a call and email away if I need anything. From all rental companies I have come across they have to be up there with the best. So thank you again Nicola and Andrews
Natalie · 31 July 2023
★★★★★ 5/5
TrustpilotThank you Mawara for arranging a…
Thank you Mawara for arranging a viewing today. The appointment was on time. You were very polite and professional. Job well done.
Dee · 14 December 2024
Agent replied · 22 December 2024
Thank you, Dee, for your kind words! I'm glad to hear you were satisfied with the viewing experience. It was a pleasure assisting you. If you have any more questions or need further assistance, feel free to reach out. Best wishes, Jake
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