William H Brown Northampton North reviews

★★★★★ 5/5

Google

Tim Meeks from the Northampton North Office, Kingsley dealt with the sale of our property in Abington recently. From very first contact to the conclusion of the transaction, Tim and his team could not be faulted. They were professional, did what they said they would do and kept us informed and updated constantly. The process wasn't the most straight forward and took some time to get finalised, but Tim went above and beyond to ensure the sale did actually happen. Can't thank them enough and would highly recommend them.

Bill · 8 October 2025

★★★★★ 1/5

Trustpilot

Don’t even bother always been the same that’s why get through so many staff….

Well went to view a property. Put an offer in and they said they went having a think about.. vendor )to find out another viewing the next day. Bad experience. Told me they would phone me in the morning had to chase all too much effort.

N · 5 September 2026

★★★★★ 5/5

Google

A massive thank you to Marina and the team at William H Brown for all their help on getting us moved into our new home, after a tough 6 months with a few obstacles in our way they went above and beyond to get us in before Christmas. Marina was amazing at dedicating her time to ensure our exchange and completion went ahead as planned, she has kept me thoroughly updated throughout the process and I can’t thank her enough for her hard work.

Stacey · 24 December 2024

★★★★★ 5/5

Google

We just wanted to say how thankful we are for the Team at William H Brown as they helped us sell our flat and purchase our new home. Tim, Alanah and Chris were start to finish proactive, communicative and very patient in listening and explaining the process to us, five stars and we'd have no hesitation in recommending their services to others :)

Oliver · 22 June 2025

★★★★★ 5/5

Google

Fantastic service from Tim and his team from start to finish very professional with great communication, would not hesitate to use them again in the future and recommend Tim to anyone. Thank you

Gareth · 20 March 2026

★★★★★ 5/5

Google

I highly recommend Chris from William H Brown. What an absolute pleasure to deal with. After searching for a property since February we had many viewings with many local estate agents and not one came even close to inspiring us or even supporting us on our Journey. After a whole day of viewings over several months of searching for properties. Chris restored our faith in estate agents and made the viewing enjoyable and stress free. He knew the property was able to answer all questions and was a delight to deal with. Will 100% use Chris again in the future! Fantastic Job!

Ronnie · 26 August 2024

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

I bought my house 3 years ago through William H Brown Estate Agents. During these years they have kept in touch with me to offer me the free house valuation. Yesterday, have been visited by Abigail one of the team members. I want to share my feedback and my experience with Abigail. Abigail is very professional and has an amazing customer service. She came very well prepared with "best price guide" document. She is very polite and friendly. She is very knowledgeable about house prices in my area and very well prepared. I recommend William H Brown for selling and buying house. They are very professional and very polite team. I had one bad experience in the past with one of the estates Agencey so, now how I can appreciate a great customer service. Thank you, Abigail, for the amazing experience I had yesterday!

Saffy · 27 June 2024

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

We were very happy with the service provided by Marina, Leah, Tim and the team. As first time buyers, we really had very little idea on the process upon purchase but they moved heaven and earth to get us our house with a very quick turnaround. We’d highly recommend them! Jamie & Maria

Jay · 17 April 2025

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Google

Would like to thank Tim and his team for all the help in selling our house we think that Tim and the team went the extra mile to help with this process

Colin · 8 October 2025

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 5/5

Google

Tim and team, you were brilliant - Thank you for all your support helping to navigate the nightmare process of selling my late Aunt's flat. If I could give you a rating of 26 stars I would.

Steph · 7 June 2025

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 5/5

Google

We sold our house through William H Brown last month. From the start they were brilliant, professional, and friendly. No pushy hard sales techniques, which was refreshing. A special thank you to Marina and Tim for going over and above, chasing solicitors daily for us. 10/10 would recommend.

Dean · 24 December 2024

★★★★★ 1/5

Trustpilot

Avoid WH Brown!

Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation

MS · 20 December 2024