Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWe had booked meeting room spaces for…
We had booked meeting room spaces for October 2026 at Regus Rotterdam (TOO Delftse Poort) and canceled them well in advance, complying fully with their 20-day notice policy (Section 6.1.3).Despite our cancellation being made a full 20 days prior (on September 16, 2026), Regus customer support resorted to absurd calendar/business day manipulation games to reject our refund rights and issued an automated, unjustified invoice (Invoice #5584-26-1590INV) for 893,52 EUR on the exact same day. They attempted an immediate unauthorized charge on our card for services that were never going to be utilized. Their automated template responses ignore basic arithmetic and customer rights, attempting to penalize clients heavily regardless of whether a service is used or not. Fortunately, we blocked our payment methods in time to prevent this predatory charge. Regus is more interested in trapping clients with hidden penalty traps than providing a functional workspace. Account ID: 16584000. Avoid if you value transparent business practices!
Yasemin · 17 September 2026
Agent replied · 22 September 2026
Hi Yasemin,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.
Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotI must say that River Crossing by far…
I must say that River Crossing by far has surpassed all expectations. We are extremely satisfied with this property. The maintenance team is top notch. Ian in particular goes above and beyond in his performance. Always super professional and does things that aren’t even his responsibility. Works with integrity and pride and makes us all the more satisfied and happy that we chose this property. Kelly has been a complete joy as well. We couldn’t ask for a better team here at River Crossing. If you are in the market for a rental property then look no further.
Genoy · 16 September 2026
Agent replied · 22 September 2026
Hi Genoy, thank you so much for your thoughtful review! We're delighted to hear River Crossing has exceeded your expectations. It's especially wonderful to know Ian consistently goes above and beyond with such professionalism and pride, and that Kelly has also made your experience so positive. We truly appreciate your recommendation and kind recognition of the team!
★★★★★ 1/5
TrustpilotTerrible experience
Terrible experience. The billing and customer service is terrible. The bills will keep coming, they wont pay you your deposit back. When you call customer service, no one will come back to you in a timely manner. Lots of the check is in the mail promises. Its completely bogus. Either there is no customer service training or they are all in on the scam. Do not do business with them. They are betting you dont have a legal team to fight them and will just go away. Check reddit, BBB reviews too. There is a thread on reddit that gives instructions for what to do if you have been a victim of Regus. Also they got outed on Linkedin for this behavior as well! Trust pilot wont let me share the links.
Scammed · 19 May 2026
Agent replied · 23 May 2026
Hi,
We are concerned to read your comments, particularly as they include serious allegations. However, as this review has been posted anonymously, we are unable to verify your experience or review the matter properly.
We do not agree with broad claims of this nature being made without allowing us the opportunity to identify the account and investigate the specific circumstances. Billing, retainers, and refunds are handled in line with the signed agreement and account status, including any outstanding balance that may need to be settled before a retainer can be returned.
Please email me at lorraine.brule@regus.com for us to review and assist immediately.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotThe People make it a great experience
The People make it a great experience. Both Ciera and Jewli are awesome to work with. Karen is also very pleasant. They take care of anything that comes up from scheduling a meeting to letting me know when I have mail. They are always great to work with and make our lives so much easier. They both need a pay raise...;)
David · 15 September 2026
Agent replied · 22 September 2026
Hi David, thank you so much for your thoughtful review! We're delighted to hear Ciera, Jewli, and Karen make your experience so positive. It's wonderful to know they're always there to help with everything from meetings to mail and make your working day easier. We truly appreciate your kind words!
★★★★★ 1/5
TrustpilotSCAM
Apparel Connect Limited is operating an Amazon scam under a company registered to your address. If you search “URS Choice Store (Express Delivery)” on Amazon you will see hundreds of 1 star reviews about charging people £100’s for items and sending a single EU charging cable instead, only giving people partial refunds instead of the full amount. If you have no connections to this company operating out of office 3.10 I suggest you look into it.
Josh · 20 May 2026
Agent replied · 23 May 2026
Hi Josh, thank you for sharing your concerns.
Although we didn't directly cause your frustrations, we do care and will help where possible. Your comments have been passed to the relevant team who will ensure this is thoroughly investigated.
As this review relates to another business, I would like to ask that you please consider removing it as it damages our business through no fault of our own. It will also allow our investigation to run unhindered.
If you wish to share further information, please contact me directly at lorraine.brule@regus.com.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotA very positive experience
We’ve been with Regus for about 13 months and have had a very positive experience. Communication has always been smooth, everything is well-organized, and the facilities and services are professionally managed. A special thank you to Barbara at reception, who is always helpful, responsive, and welcoming. We really appreciate her support and the professional environment Regus provides.
Soroush · 15 September 2026
Agent replied · 22 September 2026
Hi Soroush, thank you so much for your thoughtful review and for being with us for over a year! We're delighted to hear you've consistently enjoyed smooth communication, well-managed facilities, and a professional environment. It's especially wonderful to know Barbara is always helpful, responsive, and welcoming. We truly appreciate your continued support!
★★★★★ 1/5
TrustpilotRegus is loosing its standard with time…
Regus is loosing its standard with time , the common area which used to be so calm to work when we had joined in 2022 - we were not even allowed to have lunch there , has become more like a fish market where people celebrate birthdays and party now , actually this forced me to take an extra office to work as virtual office area is no more good to work - u guys should have system of surprise inspection even if on sturdays , u would be thrilled to watch its state
Vivek · 19 September 2026
★★★★★ 1/5
TrustpilotUnable to speak to someone about issues…
Unable to speak to someone about issues using their app. Unable to book a meeting room.The person on reception at Newcatle Quayside failed to respond to emails, failed to help us resolve the issues which included not being able to access invoices. We were late paying an invoice as we had not received it and could n't access it in the My Regus app yet our account was immediately suspended and remains so despite paying the invoice over 2 weeks ago.
Anne · 17 September 2026
Agent replied · 22 September 2026
Hi Anne,
I’m sorry to hear about the difficulties you experienced accessing your invoices, booking a meeting room through the app and obtaining assistance from the Newcastle Quayside team.
Account restrictions may be applied automatically when an invoice becomes overdue. However, we understand your concern, particularly as you were unable to access the invoice and have since confirmed that payment was made more than two weeks ago.
One of our team members has emailed you directly to verify the payment, review the continued suspension and assist with your app and meeting-room booking issues. Please reply to them so we can resolve this as quickly as possible.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotA Wonderful Place to Work
We’ve had such a great experience with our new office space! The building is always clean, welcoming, and well maintained. The ladies at the front desk are incredibly helpful, friendly, and always pleasant to work with. Everyone we’ve interacted with has been kind, professional, and makes it a really enjoyable place to come to work each day. We’re very happy to be here and truly appreciate the wonderful atmosphere and service!
Vito · 18 September 2026
Agent replied · 22 September 2026
Hi Vito, thank you so much for your thoughtful review! We're delighted to hear you're enjoying your new office and appreciate the clean, welcoming, and well-maintained environment. It's especially wonderful to know our front desk team consistently provides friendly and helpful support. We're very happy to have you with us!
★★★★★ 5/5
TrustpilotPeterborough Regus is run with…
Peterborough Regus is run with professionalism and the staff are always there to help Fluer and Hannah are an excellent team each knowing at all times what the other is doing incase one ia busy doing other things
Robin · 19 May 2026
Agent replied · 23 May 2026
Hi Robin, thank you so much for your thoughtful review. We’re delighted to hear Fleur and Hannah provide such professional and well-coordinated support, and that the team is always there to help. We truly appreciate your kind feedback and look forward to welcoming you again soon!
★★★★★ 5/5
TrustpilotOffices where and when you need them!
Regus offices are perfect for a small firm. I travel a lot and rent day offices all over the country. There is always an office nearby, even in odd places. The amenities and quality of the spaces are always very consistent, and the staff are universally helpful and friendly. I can rent conference rooms for client gatherings, even with catering taken care of, anywhere I need. I can meet with my remote staff wherever they are if needed, with smaller offices. For 8 years Regus has been a fantastic partner that allows me to have reliable office space where and when I need it. Can't say enough about them!
Vanessa · 20 February 2026
★★★★★ 1/5
Trustpilotdisaster
My experience with Regus has been a disaster. I submitted a termination request early and even agreed to pay three months to exit, yet I was still charged after asking to stop pre-authorized payments. Customer service simply repeated contract terms without offering any reasonable solution.
Slink · 19 February 2026
Agent replied · 22 February 2026
Hello,
Thank you for getting in touch.
Transparency is key to us, and our teams go to great lengths to ensure that any queries are clarified before an agreement is signed.
We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date. You should confirm the end of your agreement through your online account (myregus.com) by going to My Account > Products and services > Select product line > End Agreement.
Please remember that we are always available to answer any of your queries, which you can raise through the Help section of your online account. Alternatively, you can ask your questions to our AI bot ‘Aurora’.
I can contact you directly but you’ve posted anonymously. Please email me at lorraine.brule@regus.com with your company details so we can assist you.
Regards,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 5/5
TrustpilotRegus Guoco Tower is the best!
The staff and tenants are so polite and friendly! And the view is amazing overlooking the southern waterfront! Floor to ceiling windows that generously let natural light in! Thank you Regus Guoco Tower!
Gds · 21 May 2026
Agent replied · 23 May 2026
Hi, thank you so much for your wonderful review! We’re delighted to hear you’re enjoying the friendly atmosphere, amazing waterfront views, and bright natural light throughout the space. We truly appreciate your kind words and hope to welcome you again soon!
★★★★★ 5/5
TrustpilotWalking into Regus felt like stepping…
Walking into Regus felt like stepping into the next level of business and success. From the professional atmosphere to the clean, modern setup, everything about this space gives motivation, focus, and confidence. The environment is peaceful, productive, and welcoming-exactly what you need when you’re building, creating, and making things happen, Customer service is amazing, the building was well - maintained, and the overall experience exceeded expectations. It’s rare to find a place that makes you feel both comfortable and inspired at the same time, but Regus did exactly that . If you’re looking for a workspace that matches ambition, professionalism and excellence, this is definitely the place. Highly recommended to entrepreneurs, business owners, and anyone serious about growth. Five stars all the way !!!!!!!
Customer · 21 May 2026
Agent replied · 23 May 2026
Hi, thank you so much for your incredibly thoughtful review. We’re truly delighted to hear the environment, atmosphere, and support from the team made such a positive impression and helped inspire confidence and productivity. Your recommendation means a lot to us, and we look forward to continuing to support your success!
★★★★★ 1/5
TrustpilotAwful management in Regus - Borehamwood Maxwell Road
I’m very disappointed with the management of UK Regus - Borehamwood Maxwell Road. The communal microwave has been broken since early April and as of 20 May it still hasn’t been replaced, forcing dozens of tenants to eat cold lunches for weeks. Even worse, the hot water boiler has been out of service for around six months and they’ve done nothing other than leave a single kettle in the pantry, so everyone has to boil water themselves for 5 minutes each time.
Lilianna · 21 May 2026
Agent replied · 23 May 2026
Hi Lilianna,
I’m very sorry to hear of your disappointment.
I have immediately asked the line manager of your centre to investigate this as a priority and provide me with more information. A member of our team will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments which help us improve. We appreciate your business.
Best regards,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 1/5
TrustpilotNo Transparency/Poor Service
Since I have leased with Regus there has been one issue after another. 1 non disclosure of how "fees" work. 2. Construction going on under my office that was planned but not disclosed. 3. Renewal "renovation costs" at 5.75 US per sq ft. This was understood to be for any repairs or refinishing of things in the office. This would amount to almost 2,000 US dollars which is what leas 2 offices for. It was later disclosed that restoration fees went to "keeping" up the center. What does the LEASE pay for then? 4. I had chosen to renew and a partial credit was to be applied to my lease. Followed all center staff instructions to get that credit applied and then paid the lease less the credit. They took the FULL amount for the lease anyway! I concur with the other reviews here about the lack of transparency and poor response when it comes to priority situations such as mine. I will not be renewing again with Regus and suggest that if you decided to lease with them, hire a lawyer and review the fine print!!!
Bret · 20 May 2026
Agent replied · 23 May 2026
Hi Bret,
I’m very sorry to hear of your disappointment.
We’re looking into this as a priority and a member of our team will contact you soon.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 1/5
TrustpilotInappropriate charges and pursuing collections (fraud)
Regus is making threats to engage in legal action and collections against my company for charges which are bogus. They have been informed that the charges are incorrect, with their local office noting there were issues with the scheduling system and that corporate has not responded to a request to reverse the charges. Collections does not want to investigate or examine the nature of the charges, only to collect. Not so great business practices with Regus.
Robert · 22 January 2026
★★★★★ 1/5
TrustpilotRegus does not honor its discounts and marketing deals
Regus offered me a 500 USD credit voucher on successful completion of agreement. However, the Team at Karachi Dolmen Executive Tower categorically denied of knowledge of any such scheme. They further said they are not bound by the IWG marketing offers. The issue was raised several time but neither IWG Head Office nor Karachi office resolved the issue.
Javaid · 15 September 2026
Agent replied · 22 September 2026
Hi Javaid,
I’m very sorry to hear of your disappointing experience.
Regardless of the reason, I understand how frustrating it can be and apologise if we did not provide the level of service that you expect and deserve from Regus.
My team have contacted you now to get more information and I have also immediately asked the Manager of your centre to look into this as a priority.
Your satisfaction is very important, therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments, which help us improve. We appreciate your business.
Best,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 3/5
TrustpilotHard times show
It’s all about the venues. The staff are generally very good, and there are only a few exceptions to that - but my recent dealings with Amsterdam (two offices), Richmond UK and others have been very good. But the venues are clearly seeing hard times. They had so many customers coming out of Covid who now either are leaving or who have decided to go back to the office, and it shows now they are struggling - coffee machines broken or missing, fewer desks, less furnishings, less clean toilets and carpets, staff expected to do more with less. Plus of course with the office space that is available now that companies cannot get their staff back to the office / want to cut costs, lots of upstart competitors have arrived on the scene, prepared to undercut rates and offer incentives to get a new client base. We as customers now have a very rich set of choices compared to a few years ago. So it’s tough out there.
RICHARD · 19 September 2026
★★★★★ 1/5
TrustpilotTime and money wasted.
I booked a day meeting room at West Malling - arrived, paid £5 parking, waited about 10 minutes for someone to arrive at reception, only to be told that there was no internet (and zero mobile coverage). Nobody had thought to use a telephone to inform me as soon as they arrived. I was redirected to Maidstone, where I waited another 10 minutes on reception and another 20 minutes to get a wifi password that actually worked. A waste of time and money, and a flat refusal to engage in a conversation about a refund - if only for the parking. We have used Regus in London and Manchester - I will be advising our team to look for an alternative provider moving forwards.
Jo · 19 September 2026
★★★★★ 1/5
TrustpilotVery unprofessional leaked information
This was terrible. A secretary ran the front office, and her name was Lindsay. She collected confidential, personal information, drivers license registration, as part of the on boarding process Yet the same Lindsay rejected all of our mail, claiming she had no idea who we were.
Peaceful · 18 September 2026
Agent replied · 22 September 2026
Hi Ahlaianne,
I’m sorry for your dissatisfaction.
I immediately asked one of my team members to investigate this as a priority and provide me with more information. They will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to make matters right as soon as possible. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Thanks again for your comments which help us improve. We appreciate your business.
Best regards,
Lorraine Brule
Global Customer Service at Regus
★★★★★ 4/5
TrustpilotLangley 201st and Maple Ridge
The locations we use - Maple Ridge and Langley at 86th - are both very clean and the staff is very helpful. The only issue I have is the booking page. I find that if you have to go back to adjust something, other things, like the time you selected, change also, so just look it over really carefully before you book.
Anita · 19 May 2026
Agent replied · 23 May 2026
Hi Anita, thank you so much for your thoughtful review. We’re delighted to hear both locations are clean and that the team has been helpful, and we’re sorry to hear the booking page can be tricky to adjust. Please raise a ticket through the Help section of your online account so our team can review this and assist you directly.
★★★★★ 5/5
TrustpilotJacqueline at the Bel-Air location is…
Jacqueline at the Bel-Air location is really amazing. She has helped me through small hurdles and kept me positive on building my brand and business for this. I think thank you and I think you Regus. For sharing her with the community
Monique · 15 September 2026
Agent replied · 22 September 2026
Hi Monique, thank you so much for your wonderful review! We're delighted to hear Jacqueline has supported you through the small hurdles and made such a positive difference as you build your brand and business. We truly appreciate your kind recognition and will be sure to share your words with her!
★★★★★ 5/5
TrustpilotI have been leasing office space with…
I have been leasing office space with Regus since 2016, and after 10 years, I can truly say that I have consistently had a great experience. The staff has always been friendly, polite, professional, and willing to accommodate my business needs.
Dr · 18 September 2026
Agent replied · 22 September 2026
Hi Dr. Booze, thank you so much for your wonderful review and for being with Regus for 10 years! We're delighted to hear you've consistently felt welcomed and supported throughout your time with us. A special thank you for recognising Nicole, Felicia, and Ebony and the exceptional service they provide. Your continued trust and recommendation mean a great deal to us, and we look forward to continuing to support your business!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
