Connells Kingsthorpe reviews in West Northamptonshire

★★★★★ 5/5

Google

I want to take this time to thank the entire of Connells Estate Agents Kingsthorpe, especially our mortgage adviser Andreea. She is very professional always willing to go the extra mile with all your questions, she totally debunked all the mysteries behind mortgage, asides the research i did online myself. Andreea made the whole process so easy, despite all the hurdles we needed to go through. I totally recommend Connells Estate Agents Kingsthorpe to anyone looking to go into mortgage, they are the best. Thank you team & thank you Andreea 😊.

Joshua · 25 August 2025

★★★★★ 5/5

Google

We had a fantastic experience working with Andreea, our mortgage advisor at Connells Estate Agents Kingsthorpe. She was incredibly professional, knowledgeable, and always available to answer our questions and concerns, no matter how small. Andreea made the entire mortgage process for our new home smooth and stress-free, and her support was truly appreciated. We’d also like to extend our sincere thanks to the wider team at Connells Kingsthorpe. Everyone we dealt with was friendly, helpful, and efficient throughout the process. Their excellent coordination and clear communication made a real difference. Thank you all for helping us secure our new home, we highly recommend Connells Kingsthorpe to anyone looking for a reliable and supportive estate agent team.

Chinwe · 25 August 2025

★★★★★ 5/5

Google

We would like to express our sincere gratitude for the work carried out by the Connells team, especially Andreea , who did an excellent job. From the very beginning, she has always provided us with support that went above and beyond expectations, helping us in a dedicated and attentive way, even in situations that were beyond her direct responsibilities. We are truly delighted with all the assistance we have received from the start and can only be thankful. We highly recommend both her work and that of the entire Connells team. Many thanks for everything!!

Elso · 22 August 2025

★★★★★ 1/5

Google

I have seen a Flat on the Wellingborough Road opposite Abington Park priced at £240,000 which I am quite keen on . I require no mortgage and the property has been listed for an incredible nine months unsold . This unsold for nine months aspect doesn't surprise me if my recent experience of dealing with Connells is anything to go by . They are completely abysmal . My first call was answered by a Lady and we briefly discussed the fact that the property had only 85 years remaining on the Lease . Never having owned a Leasehold Property I asked her a few cursory questions namely about Lease Extensions and she told me she would check the details and call me back in an hour or so . 4 days later I had heard nothing and decided to call again this morning requesting a viewing . During those intervening 4 days I had made my own inquiries via the internet and was confident that after 2 years of owning the Flat I could indeed apply to extend the Lease . I spoke to another Lady at 9am this morning who informed me that the staff were all in a meeting and someone would call me back . I offered her my details to facilitate this and she told me that this wasn't necessary as I was already on their "System"?? Needless to say it's now 3pm and I have heard nothing which given my previous experience doesn't surprise me . These People are absolutely hopeless . There is of course another aspect to this and thats the Owner of the Flat on the Wellingborough Road who have sat with a Flat unsold for the best part of a Year . With Connells Kingsthorpe as their Selling Agent and the way I have been treated as a potential Buyer my advice to them and you is find another Agent . Sellers and Buyers are simply being treated with contempt and thats disgraceful . I note the reply from Lucy this morning which answers none of my points raised above . This is the trouble with these Generic Replies in that they leave you even more frustrated . What is happening with this flat Lucy ?

CDS · 15 July 2025

★★★★★ 5/5

Google

Katie and Andreea at Connells have been amazing for my partner and I. Upon starting the journey of buying our first house, we met with Andreea who explained everything and took care of our mortgage for us, pain free and exactly what we needed! Katie kept us up to date every step of the way and recommended us our dream home which we’re now happy and settled into. Everyone told us that buying a house would be the most stressful time of our lives, but these two ladies handled everything in such a way that I couldn’t imagine going anywhere else. Thank you both 🏡

Abbie · 19 June 2025

★★★★★ 5/5

Google

I had the best mortgage broker ever! Andreea Crișan has been extremely supportive since day one of my application, guided me and clarified every single question I had. As the first time buyer, Andreea has made this experience feel absolutely painless for me, all her hard work and dedication are extremely appreciated! Thank you very much! I highly recommend Andreea Crișan to anyone who is willing to buy a property with Connels agency!

Elena · 18 April 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

Connells is the best agency for buying a home. The staff is very helpful, especially Neil, Kaushil, and Kattie. They made the entire home-buying process so smooth that we hardly even realized when everything got done, and we received the keys to our new home in a very short time. We are truly thankful to all of you!

Anjani · 17 April 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

Andreea recently helped me with organising my mortgage. She was incredibly helpful, broke everything down for me and talked through all different options to find the most suitable one. Andreea was transparent with information and costs and I couldn’t be happier with the service.

Molly · 17 April 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

I highly recommend Connells Estate Agents Kingsthorpe for their excellent customer service. In particular, I would like to thank Katie who made this work easy. Katie is a very polite and patient person. She replied to all my emails very quickly through all the stages of my purchase. A huge thank you to Katie for all her help during our propriety purchase. She is a good representative for the estate agency. Thank you.

Dalyan · 24 October 2023

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026

★★★★★ 5/5

Google

Everything was done within the time frame as told. Customer care services was very good and staffs were always helpful, polite and approachable.

Jessy · 20 September 2025

★★★★★ 5/5

Trustpilot

All the staff were lovely and went…

All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.

Juliet · 25 March 2026

★★★★★ 5/5

Google

Our whole experience with Connells has been amazing. Samiya Din and Katie Bell were so polite and more than happy to talk to me over the phone about anything, their communication was superb and I have no faults ⭐️⭐️⭐️⭐️⭐️

Chloe · 21 March 2025

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024

★★★★★ 1/5

Trustpilot

Worse experience our lives

Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves.Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback.We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly.

Emma · 18 August 2024

★★★★★ 1/5

Trustpilot

Terrible exerience with Connels

I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service

Ahmed · 16 August 2024