Every review we hold for the West Northamptonshire office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotWho would be a tenant!
I started renting from 2020. When I first got there the property was filthy. Dirty, greasy kitchen cupboards, disgusting kitchen floor and dust everywhere in the house. When I notified the agent he said it would not go against me when I left. I was given notice in September 2023. I was given a section 21 and told it was probably down to the fact that I was late with paying rent on a few occasions. I would like to point out that when I took on the tenancy I was working fulltime but I got sick and had to leave my job. I had to wait for universal credit to help me, hence the few months I couldn't pay on time. Also, I always paid in the end. They had given me one month's notice. I was to be out on December 15th 23. Full of Xmas cheer! I had explained that due to illness it was going to be impossible to pack all my stuff up in that time. I lost my dog then 2 weeks later, my dear Mum on the 11th December. They did give me a bit more time but then there were further issues with me likely to become homeless. I didn't want to stay at the property because I had invested so much love and care into and I just couldn't keep borrowing in order to pay the rent. All in all, I have felt like the lowest of the low and have generally felt so low because of the stress this has caused me. All for being sick.
Ashley · 21 May 2024
★★★★★ 1/5
TrustpilotDo not rent from this company and…
Do not rent from this company and certainly do not rent 5 greenwater meadow hollingworth which is a ground floor flat the property above is constantly banging late at night he parades about in front of the window his underwear they will not do any repair I reported a couple of repairs that need to be done then a month later received a section 21 I have stage 4 cancer , the previous tenant commited suicide in here and it smells of raw sewage
Tracy · 19 May 2024
★★★★★ 5/5
TrustpilotThe Dundee Belvior Team Excellent
The Dundee Belvior team provided excellent service making it possible for a non local to move in quickly and consistently resolved concerns. Highly recommend!
J · 16 March 2026
★★★★★ 1/5
Trustpilottenant in Edinburgh
As a tenant in Edinburgh, our almost 2 year experience with belvoir has been dreadful to say the least. It wouldn’t be hard to say that I’ve met schoolchildren with more professionalism and honesty than the staff of belvior. Numerous complaints about the property will get ignored, looked over and require months of calls and emails to have something done no matter if the issue is dangerous or damaging to health. It’s quite obvious to see that the company has little to no care about anything but the money coming from the property and will do their best to keep their foot in the door scrounging off the income. When challenged upon their poor mannerisms and backtracking they will just brush over it as a little mistake. All this before I’ve even mentioned the demanding emails that seem very questionably legal.Don’t work with belvoir unless it is your very last choice and you have no issues with banging your head repeatedly against a wall.
Nathan · 19 April 2024
★★★★★ 5/5
TrustpilotThank you Amy-Louise
I would like to say that Amy-Louise from the Portsmouth branch has been absolutely amazing. She’s a very pleasant and lovely lady who’s been very patient with me. Thank you Amy-Louise, there’s been no stress with this at all. Very professional
Annalise · 3 October 2023
★★★★★ 1/5
TrustpilotBooked a viewing
Booked a viewing, went for the viewing after confirming and had to wait for 15-20 minutes in heavy rain( which is understandable as it was pouring, they might be late) and the worst thing is after the person who came to show us the house just entered through the entry gate and then went through the exit gate. No calls whatsoever and when asked about the same to the BIRMINGHAM office, the lady was not at all helpful. Pathetic pathetic service. I had told her I won't be seeing any more houses and she just cut the call on me.
Nikhil · 12 April 2024
★★★★★ 1/5
TrustpilotWORST LETTING AGENTS EVER
If I could give them 0 I would they are THE WORST LETTING AGENTS EVER they don't give a damn about their tenants, they make constant mistakes that can be avoided, are not competent at their jobs at all and they're thieves they take your money and do whatever they can not to give it back including making up lies. Never just accept anything they say at face value and challenge them on everything. Literal worst letting agents I've ever had to use. Disgusting behaviour ignoring tenant pleas for help and covering up landlords illegal doings. Currently reporting them to the council for the treatment I've received. As useful as a chocolate teapot the lot of you.
Blue · 17 March 2024
★★★★★ 1/5
Trustpilotmissing deposit operty in Glasgow…
Anyone renting a property in Glasgow and surrounding area that was previously under edzell check your paperwork!! I have been informed there is no record of paying deposits for flat or pet (do you know a letting agency that does not take a month security deposit 🤔) luckily we have e mails and copy of records so im taking legal advice in this matter!!absolute joke is
Angela · 29 October 2024
★★★★★ 5/5
GoogleA very professional company to deal with. Nick is very knowledgeable and offers sound advice and I was very happy with the results.
SA · 26 July 2024
★★★★★ 5/5
TrustpilotFantastic, friendly, and fair inspection experience!
Katie came to inspect our old property while we were in the middle of moving out and was fantastic. She was extremely reasonable with her inspection, as well as kind and friendly throughout. I wish more property inspections were like this!
Matthew · 22 August 2025
★★★★★ 2/5
TrustpilotI had no hot water from my combi boiler…
I had no hot water from my combi boiler over the weekend i understand that at the weekend the office is closed.
Andrew · 9 February 2026
★★★★★ 5/5
TrustpilotAlways a pleasure to deal with Julie
Always a pleasure to deal with Julie. A very supportive, professional and friendly lady.
E.M · 12 April 2026
★★★★★ 1/5
TrustpilotDisappointed
Unfortunately, we trusted them with looking after our property whilst we were abroad. Although we cannot fault their communication and collection of rent, the inspection regime was shocking. On our return we received a final inspection report stating everything clean and tidy and so we refunded the deposit. 4 weeks later we are finally completing the repairs and rectification work including a fist sized hole in a wall, not reported. Would not recommend.
Mark · 18 May 2024
★★★★★ 1/5
TrustpilotDo not rent through these people
Do not rent through these people. We moved into a property which was absolutely filthy and many items were broken. I sent a polite but formal complaint to them asking them to have the property cleaned and the broken items fixed. My request was ignored. I was very persistent in chasing up with them regarding problems which obviously was a nuisance to them. After my years contract was up they refused to renew my contract meaning myself and my newborn baby needed to find a new home very quickly. On moving out they tried to keep my deposit due to broken items.... items which were broken when I moved in and I had repeatedly asked them to fixed. Luckily I had taken photographs of EVERYTHING when I moved in so I got my deposit back. Do no trust these people. They are no better than slum landlords.
Northernerinlondon · 20 November 2023
★★★★★ 1/5
TrustpilotLack of communication and heavy…
Lack of communication and heavy reliance on non-flexible automated viewing system. To say that rent is the most costly thing we pay out these days you would expect more enthusiasm from the start. Will be taking this as a sign of future treatment, and not bother using this company. Good forbid having an issue whilst living under their management, you'd be ignored... Yet still take your money? Wow. No thanks. Big shame. Get your act together.
Sandra · 6 January 2024
★★★★★ 1/5
TrustpilotThoroughly unprofessional service
If it was possible to give no stars - then that would be the rating. Dealt with this company over the one year rental of a property in Manchester for my daughter - paid a deposit along with another student family / informed that we had secured the property, only to be told the following week that the apartment had been allocated to another party. Please be aware of the type of Company that you will be dealing with should you ever elect to use them.
Doug · 3 October 2023
★★★★★ 1/5
TrustpilotWhen I moved to property I had high…
When I moved to property I had high hopes as they said they would sort out some problems with house before I moved in,well didn't happen, like outside hand rail which was really loose I really needed it fixed as have mobility issues, asked again when I moved in still nothing ,phone calls emails still nothing,then water coming in kitchen as you can imagine a health issue more calls emails that was 20th Dec it took till September next year for them to do something, Dec again I had sewage come up bath toilet over flowing with water and sewage, 30 calls 3 live chats emails still nothing for 10 days,I had to use bucket to do toilet eventually I had to go stay with sister, I eventually got Nicola on phone she said I quote ..I will see what I can do,she sent out gas man to fix plumbing job,low and behold he couldn't fix it,he said he would contact agent, if I didn't hear back I was to call,well I didn't hear back,I could go on and on with other things that weren't sorted but would take to long,good luck to anyone who uses this agency because you will need it
A · 27 September 2023
★★★★★ 5/5
TrustpilotAbsolutely incredible
Absolutely incredible! Ben Coss and Billy Walsh honestly went above and beyond to support us with the purchase of our new house. After a really long and stressful 6 months process, due to the complexity and a bad choice of our solicitors, they stuck with us and continued to keep the momentum up to allow us to achieve our forever home. Every single email was always replied to and dealt with professionally, they really did not need to give us anything but still did and we will be forever grateful for their support. We have just organised to rent our previous property with them as we trust them whole heartedly and would not choose any other Estate Agent! Thanks so much to you guys!!! Danielle
Danielle · 21 September 2023
★★★★★ 1/5
Trustpilot!!!!!!!!!!!!!Avoid!!!!!!!!!!!!!!!!!!!!!!…
!!!!!!!!!!!!!Avoid!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! All properties listed on market from this agency asking guarantor, even if you are not student!!!!
Лилия · 10 February 2026
★★★★★ 1/5
TrustpilotTerrible estate agents
Terrible estate agents, Terrible customer service, they would always be out of office or on annual leave and leave inquiries unanswered for long periods of time. Will not use belvoir again for either renting or purchasing a property.
Kriss · 25 July 2025
★★★★★ 1/5
TrustpilotThe worst agent
The worst agent, they try to shift the responsibility 24/7 and deduct the deposit without any sensible reason. Horrible charges and unfair treatment for Asian tenants. We can’t make any joint agreement even though we have provided evidence and clauses of the contract. When we moved out, we kept most areas in the same state of cleanliness as shown in pics, but they still charged me £440 (btw just two hours of cleaning, and it doesn’t look like a professional one).Do not ever choose them for letting!
Marco · 9 September 2023
★★★★★ 1/5
TrustpilotShocking customer service
Worst estate agency out there! Best way to say this, is that they simply do not give a **** about their tenants. Anytime you contact them, no one gets back to you. This being calls and emails. Have to chase up every single time! However, when they need something from you they will harass you with messages and calls daily. Any issues reported takes weeks to be looked at. Forgetting appointments and unreliable. I would not recommend. Shocking!
Marz · 28 October 2023
★★★★★ 5/5
TrustpilotVery professional and fast letting…
Very professional and fast letting agents, especially Daniel Mortimer.Recently we moved to our new home in Kingston. The negotiation, referencing and contracting process was very smooth and fast. We called Daniel in the morning, got the viewing organised by noon, and got our offer accepted by evening the same day!
Nail · 3 October 2021
★★★★★ 1/5
TrustpilotI would not recommend this agency to…
I would not recommend this agency to anyone.
Magdalena · 8 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
