1/5
TrustpilotPoor management
Poor management, very much on the side of the tenant, pressured to assist with tenant removals and when asked to issue notice they totally ignored the instruction.
Trusted Agent profile · Northampton
Auction House Beds & Bucks Northampton reviews
★★★★★
485 reviews across 2 platforms
22 Bridge Street, Northampton, NN1 1NW, NN1 1NW
Auction House Beds & Bucks's office in Northampton, at 22 Bridge Street, is rated 2.2 out of 5 across 485 reviews on two platforms, including 18 Google reviews rated 5.0.
Reviews
Every review we hold for the Northampton office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotBe prepared
Be prepared to pester.we were letting a property through belvoir for a few years and every time we had a problem with the property and needed to get in contact it would take ages to hear any response from them let alone any action. One of our favourites was when our shower developed a leak that was directly over the kitchen light and we were told to not use the shower untill it was sorted (would be acceptable if it wasn't 8 weeks to get it sorted to a poor standard) many other things they wouldn't even bother to respond to unless we emailed them daily in order to be a big enough nuisance to warrant a reply. belvoir Ipswich is such a joke that when it came to look for a new property seeing one rented through them it was an immediate turn off. Avoid like the plague
5/5
GoogleSpoke to Shaz today about a house going to auction. I had no clue about what's involved in buying at an auction. He was incredibly patient and explained everything so well that I am now fully clued up on what to do. Would definitely recommend them.
1/5
TrustpilotRENTERS BEWARE!
I have NEVER in my life dealt with an agent with such criminal behaviours working solely for the money focused landlord. Nathan and his team are wolves in sheep’s clothing, happy to drive around in his Porsche whilst he dries his tenants blind. RENTERS BEWARE!
1/5
TrustpilotAbsolutely dreadful
Absolutely dreadful. As long as you’re paying rent to them, they’re fine, but once you hand in your notice they will change their tune immediately: late responses, ignoring emails, arranging viewing after viewing without consultation, and entering without knocking. The real reason for this one star review is the degree to which they will go to try and retain your deposit. We were charged for ‘cleaning’ due to a mark in the box which houses the meter - this was located above the front door and is covered by a panel… - they also charged us for ‘dirty hall and landing carpet’, which they proved by sending us photographs of two single hairs on maximum zoom, as well as for a variety of other nonsense ‘cleaning’. They also charged us for a gardener - one arrived to do the gardening before we had moved out and before they had completed an inventory. There are various other charges of a similar level of ridiculousness. Please avoid this agency and save yourself hassle and money. They’re crooks.
1/5
TrustpilotStay away from this agency
Stay away from this agency! I rented from them for about 4 years, payed rent on time. And all of a sudden they decided to increase my rent from 800 to 1250. I called them to let them now that i will move in one month, handed over the keys and they still claim that i have to pay one more month even if i no longer live there and they have the keys. Not to mention that my last contract was signed in 2020 for the duration of 12 months
1/5
TrustpilotAgent Edi wasted my time and didnt even…
Agent Edi wasted my time and didnt even call to inform he has left the property
5/5
GoogleBrilliant property auction company. Shaz was so professional and made everything so straight forward. 5 stars ⭐
1/5
TrustpilotAppalling
Appalling, arbitrary, unfair treatment of a tenant. They withheld my deposit for literally no reason.
5/5
GoogleI was very impressed with the service I received and would recommend to others. I would like to thank Shaz in particular for being so friendly, helpful and making the whole process so much easier.
1/5
TrustpilotVery unprofessional letting agent
Very unprofessional letting agent. Did not send me full quarterly reviews with pictures advising of work that needed to be done. Didn't tell me the state of the flat. Had work done that was unsatisfactory e.g. fitting heaters and leaving the old heaters in the kitchen. Excessive leaks in the kitchen and bathroom that I wasn't informed of and no update that decorating was due. When challenged, Richard was patronising and unhelpful. When the tenant disappeared, I asked for a set of keys and he sent all the keys in one envelope with no number and road on the address. This meant I waited weeks for keys. Had to continually chase them to get the relevant legal paperwork so that we could enter the property and their recommend insurance wasn't worth the paper it was written on. On top of all that, they offered us a meagre sum for the cleaning bill that had arisen because of their lax attitude. I would not recommend them at all to any landlord in Macclesfield.
5/5
GoogleI recently dealt with Shaz from Auction House and he was incredibly helpful and knowledgeable, with regard to a house I was interested in. I hope to buy through these guys in the future.
1/5
TrustpilotNot interested and just after money
Used belvoir Newcastle. Found this lovely flat in the area we wanted so obviously I was really happy! Originally kept pushing back the date we could move in because there were 'problems'. The charges are quite high here but I assumed that meant I was dealing with a more professional company. When we first went in, there was quite a few things wrong with the flat but nothing we couldn't fix such as deep cleaning. The whole flat felt very cheap. The door handles broke off within a week, you controlled the fridge and freezer with one dial which meant that one was never the right temp, freezer door seal was rubbish so we lost most food we put in there. One of the wooden planks on the balcony splintered and stuck up at s dangerous angle causing quite a few small injuries. Seal around the washing machine came lose, the vacuum was broken and other bits and bobs. Reported all of these and not a single one was fixed. I lived there 2.5 years. I took the tenancy with one lady who then moved to another city so someone else moved in to take her place. Since I never left, I still had to pay full admin fees, was re referenced and a new deposit. At the very end of the tenancy they tried to keep my full deposit claiming they needed to re carpet the whole flat and pay for rubbish removal and professional cleaning. The carpet had stains on from when we moved in and before they returned my initial deposit. There was no actual damage other than stains, no rips, tears, etc so no need to fully recarpet. I managed to argue the amount down and settled on a massive reduction but still annoyed that they had the audacity to charge us anything. Customer service is nonexistent. They all say they'll be right back, they'll let me, they'll do their best but I honestly believe they just sit in their office laughing at all those people who are struggling in their properties. Don't be fooled by their nicey nice approach, they'll screw you over
1/5
TrustpilotWorst estate agent…
I only put 1 star because I can't put none. If you want nothing to be fixed ans emails to be ignored this is the agent for you. I have never known such bad service from an estate agent
1/5
TrustpilotI had booked a viewing for today…
I had booked a viewing for today 7/9/2024 in Ipswich,paid 200 pounds to renew the place i am staying only for the viewing,went to the adrress where the flat was and nobody showed up.I called the agency and they told me that the viewings was cancelled cause the house was already rented it.When i told them that they had to inform me earlier for this cause i paid money to stay in Ipswich only for this reason the lady i spoke told me that they sent me a mail or message which i didn't receive and she can only apologise.Stay away cause as you see they are totally unprofessionals.
1/5
TrustpilotIncompetence personified
I am the guarantor for my friend’s kids and even just as a guarantor i have had terrible experience with them. They pretend to be award winning, but are the least possible competent people in that business… the person i spoke with tried to talk her way out of it, using posh talk and pretending she knew what she was talking about but when i really made my case she was speechless and did not know what to say. As the guarantor. Should have gotten the moving in inspection report. Even after requesting it twice i still have not got it… called again and they said “all the guarantors got it”. Well no!!This the THE estate agent to avoid if you are in brighton!
4/5
TrustpilotHave done business with pontypridd…
Have done business with pontypridd office..I must say excellent service professional in all aspects of the of letting and sales...Robert a gentleman..and I wish you continued success ...
1/5
TrustpilotWent to Morley branch to ask about a…
Went to Morley branch to ask about a property up for rent. Felt like staff were judgemental of my appearance. Never took down my details let alone ask what I'm looking for in my next home. Very rude staff
1/5
TrustpilotComplete waste of time
Complete waste of time. Enquired about a property and answered all manner of personal questions just to be told the next day that due to a high amount of interest I couldnt view.
1/5
TrustpilotOther negative reviews are genuine it seems.
Called up the Dunstable Branch to discuss a property and was told to go on the website and submit an enquiry, so they can't even speak to you about it or take any details over the phone. My wife left an enquiry and they denied having it and she left messages and they didn't bother calling her back. They send repeat replies, which tells me they don't even take notice of who they're talking or replying to. No etiquette in their emails, no "Hello", "Thank you" or "We're very sorry to let you know", just blunt replies with no friendliness, no professionalism.
1/5
TrustpilotLiars that don't fix issues and they try to get your money in any way
I started renting a property with them on November, and due to changes on circumstances of the landlord, on March they informed me that they were selling the property. In the first few weeks I pointed out some issues of the property, and as consequence they set an inspection on February, 4 months later, meaning I had live with those issues at least four months. The day of the inspection, I showed all the issues and raise concern for my safety due to the broken gate in the back garden. Two weeks later I haven't heard anything from them so I sent an email. Another couple of weeks have passed and they contacted me to tell me about the house being sold, ignoring all the issues I mentioned. Those issues were broken blinds, oven light not working, the outside light broken, the garden backdoor and some small others.When they first told me that the house was being sold, they also told me not to worry since it may take 6 months to sell the house, plus they need to give me 2 months notice at least. They also told me that I would get the last month as refund for the trouble. 3 months later they sent me the notice to leave, which seems weird since they said 6 months and only 3 have passed. They also went back on their word where I would be refunded the last month of rent, saying that I need to pay all. This cause me to rush finding a new property quickly, and I had to settle for one that does not satisfy all my needs. Also they never even offered me help to find something new.When I left, I paid a professional cleaning company to do the job, which they did properly since I was there when they finished and I was able to check and took pictures showing the job, but still they are asking me to pay for their professional cleaning, which I will definitely going to dispute. They sent me a report showing missing lightbulbs, wall fillings, and other issues that were there before I moved in, and they wanted to charge me for those too. When I first moved in, I took away their lightbulbs and used mine ones, and when I left I put back the ones they gave me, and I never damage the walls, I don't even put nails in those, in order to not damage them. They also complain about the co2 alarm not working, which never worked. When I spoke with them to the phone about that, they clearly didn't care about anything I was saying. I rented in Scotland for the past 8 years, and I had problems, but never this bad. I don't know if it is because I am in England or they are just the worst company ever. Anyway do not trust them.
1/5
TrustpilotIneffective in their primary role
A waste of time if you are trying to let a property through them. They are ignorant and do not respond to emails. I missed a call, so rang back and followed it with two emails direct to the 'agent'. I followed this up with another enquiry and yet another form to fill out against the same property I had shown interest in. Very poor and ineffective company. Landlords, go elsewhere, tenants follow! The other reviews speak for themselves. I am finding it increasingly frustrating that these agencies think they have some kind of control, they should be held to account.
1/5
TrustpilotTotally unserious people
Totally unserious people. No one showed up on the agreed date to show the house, and after contacting us by phone, they told us the house had already been rented the day before. If you want to save yourself the hassle, avoid them.
1/5
TrustpilotTerrible
Terrible. Woman on the phone was extremely rude and off putting I would advise managers to be reviewing there calls and educating them on basic customer service Estate agents don’t know basic answers to viewers questions and have no knowledge of the properties they’re showing I would avoid at all costs ever listing a property with them and avoid using them to find a property as they don’t have a clue what they’re doing
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