Crest Nicholson West Midlands reviews

★★★★★ 5/5

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We are in the process of purchasing our…

We are in the process of purchasing our new home with Crest Nicholson at Dalton Gardens Huddersfield, and everyone we have met so far from the Sales office Kate and Ruth to the foreman and builders have been so kind and accommodating, taking us step by step and helping us with any queries or problems and we couldn’t ask for any more of them and we just can’t wait to be able to settle in and enjoy our new journey that they have helped us with.

Lynn · 13 May 2026

★★★★★ 3/5

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We had a viewing for BRIGHTWELLS YARD

We had a viewing for BRIGHTWELLS YARD, and while Ryan is very pleasant and good at his job (that is why it is not 1 star), the development is shocking. Outside all the paint is peeling off and buildings look really neglected and need repainting etc, the grass in the yard is fake, all the corridors are super narrow, quality of everything is the cheapest-cheapest materials possible, doors, carpets, radiators, kitchen cabinets, taps- gives some cheap student hall vibe. Bathroom does not even have a mirror or shower head holder. Have never seen quality as bad as this. I al really surprised someone is buying flats there to be honest.

Olga · 22 December 2024

★★★★★ 5/5

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Seamstress great customer experience at Windsor Gate

This is the first time I ever moved into a new build home and the team at Crest Nicholson made it to a seamless experience They have a great team in place from sales to customer relations to on site support The overall experience has been great because the team have been supportive and transparent as well as very professional The sales team at WindsorGate from Lee to Esther and Melissa were very supportive with no hard sell and it felt like team work In particular I would like to recognise Lee Hanson - on site manager who exemplifies what good looks like for customer service and Jane Hunt as customer relationship manager has also been very professional and diligent in resolving any issues

Sonny · 22 December 2024

★★★★★ 5/5

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Lewin Park - Langford

Overall we have been happy with the process of buying a house from Crest Nicholson. The sales team Bev, James and Leanne were extremely efficient and helpful during the buying process from start to finish.Since completion, there have been a few bumps along the way. However in general the site team have been responsive, friendly and very willing to rectify anything we have not been happy with. A special mention to Natasha Waterman - current site manager who is a credit to Crest, she’s friendly, very responsive and gets things done in a speedy manner! Also, Shawn Moore who has been very reasonable and helpful. Overall we are happy with our lovely house and the development:)

Danielle · 19 December 2024

★★★★★ 5/5

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Very friendly and informative staff

Very friendly and informative staff. Sharon and Jan were both excellent.

D · 14 September 2026

★★★★★ 5/5

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Kira was very friendly & informative

Kira was very friendly & informative when showing us around! She has sound knowledge of the Pembrook House and provided very useful advices and options in the site! We had a wonderful experience today! Really appreciated Kira's excellent service!

Anna · 18 February 2026

★★★★★ 5/5

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Great customer service

I cannot thank Sally, Jane and Ryan at Brightwell’s Yard Crest Nicholson enough for their help during the purchase of a flat for my mother who has relocated to be closer to me. They were helpful and considerate throughout and went above and beyond during and after the move. The handover was smooth and the moving in gift was a kind touch. It is a lovely development and we are very pleased with our purchase. Great communication and queries were dealt with swiftly. Would recommend to future buyers.

Olly · 27 November 2024

★★★★★ 5/5

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Noble Park

Brilliant service from the team at Noble park. Special mention to Laurie who worked really hard to help us find a home. Always at the end of the phone even during storm Bert when the office lost power Laurie was there checking in incase we missed each others call. It wasn’t to be this time but I would definitely use Crest Nicholson again in the future. Welcoming, professional and knowledgeable about the homes and the development. Lovely to come across a house builder who really care about the standard of home they are building.

Laura · 26 November 2024

★★★★★ 5/5

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So far the best experience I’ve ever had when it comes to purchasing new built houses

Kerrie is one of the best person to show you properties and feed you with all the informations you’ll ever need before you make your decision

Gyorgy · 26 May 2026

★★★★★ 5/5

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Lewin Park, Langford

We have lived in our house for 11 weeks and we have never been happier.We first looked around the development in May 2024 and was assisted by Luke. Luke was knowledgeable and professional. He answered all the questions we had and most importantly he did not hassle us with “sales calls” after our viewing.After sorting out the accounts for my husband we were in a position to proceed with our reservation. We met with Bev and Leanne who were wonderful. They both worked extremely hard to answer our questions, give advice and make our move happen in a timely and stress free manner. It was 5 weeks from start to finish!Since moving in we’ve had the odd snag but the Site Manager Natasha has gone above and beyond. Nothing is ever too much for her and her team. She is always on hand to sort bits out and she is a credit to the company. Crest Nicholson are very lucky to have Natasha working for them.Darren the handy man is worth his weight in gold. He is fantastic at what he does and you never feel like you are a nuisance. He is always friendly and has a smile on his face.Alison is new in the sales office since we’ve moved in so we’ve not had much interaction but whenever we see her she always stops and asks how we are.I would highly recommend Crest Nicholson to anyone looking at there homes and I would 100% recommend the Lewin Park development.

Kirbie · 19 November 2024

★★★★★ 5/5

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Jo and Lucy are amazing!

Jo and Lucy at Aspen Grange have been absolutely amazing. We cannot find the words to express how grateful we are for all their help in helping us get our first home. They are quick at replying and on the ball with everything - it’s made the process 10x easier! Thank you both, you’re super stars!

Lucy · 24 September 2026

★★★★★ 5/5

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I would like to say a big Thank you to…

I would like to say a big Thank you to Kelly and Daisy at Crest Nicholson, Henley Gate. They have been amazing. A credit to your company.

Chris · 15 May 2026

★★★★★ 5/5

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Sketchley Gardens

I recently attended the phase 2 event at Sketchley Gardens, and dealt with Emily, and Kerri, both of which were lovely, informative and instantly put my mind at ease. Nothing was too much trouble for them at all. I decided to reserve a property at this development and had my reservation appointment with Becky, again who was lovely, informative, and funny! I can honestly say from the moment I went to the Development, Kerri, Emily and Becky were all a pleasure to deal with, and has made what was meant to be a stressful process, enjoyable. They are all a credit to the company.

Paige · 2 November 2024

★★★★★ 5/5

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Thank you so much Crest Nicholson. We’d give 10 stars if we could!

I cannot thank Leslie and Robert at the Claybourne development enough. When we reserved our dream home in September and we were told completion could be in October we didn’t believe it but we were proven wrong and thanks to their tireless work in pushing our chain forward. They were so ‘on the ball’ they were able to find more information about the chain of properties beneath us and in doing so put our own estate agent to shame. On the day of completion thing we’re a bit fraught but Leslie was super effective in finding out the status of the completion and rather than us chasing her for the keys, she was calling us regularly to update us. The home demonstration the day before and the final briefing at the key handover meant we were able to move in and know where everything is and how it works. The house was sparkling clean and everything finished to an exceptional build standard. Crest will check in on us in two weeks and have even offered to repair any damages caused by removals. Thank you so much, we really can’t fault the exceptional customer service we recieved!

Driver · 24 October 2024

★★★★★ 5/5

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Great property and customer care from the Brightwell's Yard team

I can't thank Sally, Ryan and Jane and the rest of the team at Crest Nicholson enough for making the purchase of and moving into my new flat at Brightwell's Yard as painless as possible. All of the team I've dealt with were professional and helpful and responded to all of my queries promptly. Sally and Ryan were tremendous throughout the purchasing of the property and Jane has been a complete super-star when it has come to helping to resolve a few minor items now I've moved in. Finally the property itself is wonderful and is in a great location right in the middle of Farnham. Would absolutely recommend this development to anybody else looking for small & medium sized new build apartments in a great location with excellent access to the motorways and rail connections into London.

Simon · 23 October 2024

★★★★★ 5/5

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All the information I needed was given…

All the information I needed was given to me and all my questions answered. There was no pressure but plenty of assistance

Traveller · 31 May 2026

★★★★★ 5/5

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Stunning home and great team at Ludlow Green

I am so pleased with my new home at Ludlow Green. My home is absolutely stunning and is built with care and precision. My kitchen is beautiful and is fitted to a high standard. The bedrooms are spacious and the bathrooms are lovely. Ludlow Green homes are beautifully designed. My boys loves playing on the large field surrounded by beautiful oak trees. The site team manager Dean and George dealt with my snagging quickly and efficiently. Georgia has been so honest and supportive through the process. Thank you so much. My new home is absolutely stunning.

Lotus · 24 September 2024

★★★★★ 5/5

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Moving experience

We moved into our new house in Highlands park Henley on Thames last October . From the first point of sales to the final moving in and a few minor snags after , everything has been very professional , so giving a five star review is well earned and deserved

Mr · 5 October 2026

★★★★★ 1/5

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Think AGAIN if buying an apartment from…

Think AGAIN if buying an apartment from CREST NICHOLSON!!! I am a leaseholder at one their developments in Southampton, even though the property and development is beautiful, CREST has failed its leaseholders! When I bought the apartment 10years ago (starting out my life with my wife) I was assured the High service charges then would eventually lower over the years as the development grew. To my surprise 10years later (now with 3 children) and the service charges have sky rocketed by a whopping 300% . Through the years managing agents have been appointed without consultations with leaseholders has now resulted in dire stress for residents in this development. CRESTS failure has been the appointment of First Port (having a history of mal practice and been questioned in the House of Commons and investigated) who has gone rogue and charging residents enormous amounts of money!! I have outgrown my space and unable to sell due to the exorbitant service charges. So THINK hard! It’s not directly Crest who is at fault but their due deligence to protect their leaseholders which has failed them!

Mohamedhassan · 10 October 2026

★★★★★ 1/5

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Southampton based Crest

I own a Southampton based Crest Nicholson flat there are many issues. Numerous brand new empty flats that they cannot sell, choice of managing agent FirstPort (without any resident consultation I should add), ridiculously poor customer service, it’s a bit of a joke. Even the lived in flats are unsellable whilst also having sky high service charges (£2500 per year for a 1 bed flat) plus with frequently adding charges come the year end (an extra £800 on top for 2025). Would not recommend.

MSS · 10 October 2026

★★★★★ 1/5

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I thought I was alone in the financial…

I thought I was alone in the financial morass that is First Port with the assistance of Crest Nicholson. I now see that far from being alone im just one of many suffering of being robbed. As others have mentioned, I was assured by CN that service charges would reduce in real terms. Sales persons chanting the company line! I wish I had known 11 years ago what I was about to suffer. My investment is haemorrhaging cash each year. Steer clear of any CN/Firstport property.

Don · 9 October 2026

★★★★★ 1/5

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Buyer beware

Buyer beware, escalating service charges and unanswered complaints I am a leaseholder at Centenary Quay in Southampton, a development built by Crest Nicholson and managed by FirstPort. My experience of owning a property here has become increasingly frustrating and financially concerning. In October 2026, I received an unexpected additional service charge invoice of £809.63 for the 2025 financial year, on top of the substantial service charges I already pay. According to FirstPort's own year-end correspondence, the entire development recorded a deficit of £575,693, including an extraordinary £443,561 overspend on buildings insurance alone. What concerns me most is the lack of financial transparency. I first requested a detailed reconciliation and supporting documents on 26 May 2026. After receiving no satisfactory explanation, I submitted a formal complaint on 17 July 2026. As of 9 October, both cases remain unresolved. I have now submitted a third formal complaint challenging the latest additional charge and requesting evidence to justify the expenditure and its allocation to my property. As a leaseholder, I believe it is entirely reasonable to expect transparent accounting, properly justified expenditure and meaningful responses to formal complaints. Crest Nicholson developed Centenary Quay, while FirstPort manages the estate. I am not suggesting Crest Nicholson personally calculated these invoices, but I believe prospective buyers deserve to understand the ongoing management and service charge issues affecting this development. My advice to anyone considering purchasing a Crest Nicholson property is simple: examine the lease carefully, request the full service charge history, investigate previous year-end deficits and speak to existing residents before committing. Buying a home should not mean facing repeated unexpected financial demands without clear explanations.

Roman · 9 October 2026

★★★★★ 1/5

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Read before buying with Crest Nicholson

A word to Crest Nicholson buyers. I'm a leaseholder in a Southampton development they built, managed by FirstPort. Communal energy bills that make no sense. Residents' concerns unanswered. Maintenance that doesn't match the charges. Check the service charges before you sign they will only continue to double year after year. Building quality is also poor, rainwater flooding lower level for the last 10 years, numerous emails to Crest Nicholson legacy manager and customer service team, still no fix just a damp blocked communal stairwell. They are only interested until they receive your money. I advice anyone to think hard before purchased anything built by Crest Nicholson or managed by first port

LJ · 9 October 2026

★★★★★ 1/5

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A once-affordable home has become unaffordable and unsellable

A once-affordable home has become financially unsustainable due to rising service charges and poor management I purchased my home from Crest Nicholson in Southampton in 2013, and at the time I was given the understanding that service charges would reduce as the development grew and more residents shared the costs. Unfortunately, the reality over the last 13 years has been the complete opposite. The charges have continued to rise, with particularly significant increases over the last three years, to the point where living here is becoming financially unsustainable. I am now paying just short of £3,000 a year in maintenance and service charges, yet the level of service provided does not remotely reflect the amount being charged. This year alone, I have already paid an additional £900 to cover a previous service charge deficit, and I am now being asked to pay a further £700. This is the second time this year I have been asked to contribute towards a deficit from a previous year’s service charges. These unexpected and substantial additional costs make it almost impossible to budget or plan financially, and raise serious questions about how the development is being managed. A significant part of the problem is the management company, FirstPort, which was appointed by Crest Nicholson. Crest Nicholson’s involvement in the management company responsible for the development makes it particularly disappointing to see the situation deteriorate to this extent. Residents are left facing ever-increasing costs, repeated demands for additional payments, and little confidence that the money being collected is being managed effectively. Communication and customer service are equally frustrating. When issues are reported to FirstPort, they are frequently marked as resolved or closed without any meaningful response, even when the problem clearly remains outstanding. This leaves residents feeling ignored, powerless, and expected to accept a poor standard of service despite paying substantial sums every year. What makes this situation even more concerning is the impact on property owners’ ability to sell their homes. The level and uncertainty of the service charges are affecting the saleability of properties, with some mortgage lenders reportedly unwilling to offer mortgages on properties within the development because of concerns surrounding the service charges. This is deeply worrying. A home should be a secure investment, not a financial burden that could prevent an owner from selling or a prospective buyer from obtaining a mortgage. When I bought my home in 2013, I did not expect to find myself in a position where the ongoing costs had become so excessive and unpredictable that remaining here was becoming increasingly difficult. Nor did I expect these costs to potentially jeopardize my ability to sell my own property. Crest Nicholson needs to take responsibility for the long-term consequences of the developments it builds and the management arrangements it puts in place. Residents deserve transparent accounting, reasonable and justifiable service charges, effective management, and a standard of service that reflects what they are paying. At present, the costs do not reflect the service provided, the repeated deficits are unacceptable, and the financial implications for homeowners are becoming increasingly serious. This situation cannot continue indefinitely, and I would strongly urge anyone considering purchasing a property on a Crest Nicholson development to investigate the service charge history, management arrangements, and potential mortgage and resale implications very carefully before committing.

Danielle · 9 October 2026