Trusted Agent profile · West Midlands
★★★★★
1,377 reviews across 2 platforms
Westwood Heath Road, Westwood Heath, West Midlands, CV4 8AA
Crest Nicholson's office in West Midlands, at Westwood Heath Road, is rated 4.0 out of 5 across 1,377 reviews on two platforms, including 21 Google reviews rated 4.2.
Every review we hold for the West Midlands office, from every platform, shown as written. First names only.
5/5
TrustpilotSuperb service
We went to see houses today and Kelly is smashing. She is patient with us, provides loads of information and takes time to show us all the houses available. Extremely professional and friendly. Thank you very much.
Thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear of the great service you received, Kelly will be delighted to hear your comments.
5/5
TrustpilotLesly was Very Accommodating and had a…
Lesly was Very Accommodating and had a calming nature to her. She was friendly funny and approachable. She made the experience for me and family very enjoyable and nice. The homes were beautiful and she explained every step of the way to us nicely.
Thank you for taking the time to share your experience.
5/5
TrustpilotGreat service, thanks Dylan!
Was a pleasure to be shown around this new development next to Walton-on-Thames Station by Dylan. Easy and quick negotiation, no questions unanswered, just the way I like to do business. Not pushy just very nice indeed! In half an hour we bought our lovely 2 bed apartment and still we know we can ask Dylan for advice on pretty much any aspect of our purchase. Thanks Dylan!
Thank you for taking the time to leave a review. It's great to know Dylan provided such a positive home-buying experience for you.
5/5
TrustpilotIt was a good experience starting from the ambience, space, bus route, clean calm and quiet.
It was a good experience starting from Ms Shaw who did the viewing and talked me through all amenities and schools around the area.It was nice to know that I never felt I would be alone seeing the property had people of same profession and nationality as my self as well.This property is very beautiful and spacious , the environment is calm for families with young children.However the parking is also what needs to be improved on,I know it’s difficult but when we have guests where are they allowed to park .
Thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and we are happy to hear of the great service you received. Your feedback is important to us, and we will look into your comments so that we can further enhance our service.
5/5
TrustpilotGreat support from Katrina
We recently visited the Cringleford development and were shown around by Katrina. She was incredibly knowledgeable and went the extra mile to help us through the process. We've visited a few developers and she has been by for the most helpful. Thanks Katrina!
Thank you for taking the time to share your experience, Katrina will be delighted to hear your comments.
5/5
TrustpilotWe have had the best experience…
We have had the best experience reserving our new home at Wycke Place, Maldon .From the first viewing Rachel was so friendly and helpful and answered all our questions.Hayley and Shaun then helped us immensely at the reservation stage, and the three of them have made everything a pleasure. They are all very welcoming and are easy to contact which is refreshing. Very excited to move in …
Thank you for taking the time to leave a review. It's great to know that Rachel, Hayley and Shaun provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
5/5
TrustpilotThe staff have been lovely and so…
The staff have been lovely and so welcoming!
Good afternoon Breagh, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
1/5
TrustpilotIf I could give a 0 rating I would
If I could give a 0 rating I would I have honestly had the worst experience since moving into my house at the end of August. The aftercare team are the most unhelpful and inhuman people I have ever spoken to. A week after moving into my home I discovered I had a booklice infestation that got worse day by day until they eventually spread across the whole house. They were all over the walls, ceiling and floor. I was hoovering them up 4 times a day and they were just relentlessly coming back. I called sage and crest to speak to them about the problem and was told because this was not a defect they were unable to help. Booklice are caused from damp or mould and unless the root cause is found you cannot get rid of them. I told crest I was worried to leave the house for a week while I went on holiday because the house would’ve been overrun by the time I got back. Again they did nothing to help. When returning from holiday my worries had come true, the kitchen floor, cupboards, window ledge and downstairs toilet where absolutely crawling in them. I called Crest who again refused to come out and have a look and advised me to get pest control out and get a report to identify the cause, which I did at my expense. I got the pest control report which identified the area they were coming from and clarified they’re caused from damp, mould and leaking pipes. They again refused to take accountability and suggested sending someone out to check the extractor fans which was a waste of both my time and theirs. They refused to send a plumber because it wasn’t a defect down to them even though they hadn’t been out the check. After no success I paid for a professional snagger who did a thorough check of the house. As expected, there was in fact a defect with the plumbing and there was a leak in the bathroom everytime the shower is on. Under the bath tub and kitchen counters is loads of insulation that doesn’t need to be there. This is the perfect breading ground for the infestation of booklice. Finally some answers so I can get some help….. no, again even after two reports from professionals stating the cause they refuse to take accountability.The plumber came out and identified leaks in two places in the bathroom which over the last month would’ve been contributing to damp conditions, enhancing conditions for pests. The snagging report found 80+ faults with the house. Staircases out of plumb, walls out of plumb, sound proofing missing between the brickwork in between the houses and so much more. Crest rejected the majority of the faults as cosmetic. In a brand new house I’m not sure how you can reject issues as cosmetic. It Is a matter of fact they’re down to poor workmanship! Chips in the plaster, paintwork not finished or cleaned up, silicone not done properly. When I moved in the patio doors didn’t shut properly. Surprisingly, they did send someone out to this. The tradesman said they can’t have been inspected or signed off as there were fixing parts in the door that should have only been there for transportation purposes. The doors hadn’t been installed properly or adjusted to fit the space. It also hasn’t been siliconed thoroughly on the outside.The new build house has caused me nothing but stress, anxiety and many sleepless nights.I would absolutely avoid Crest Nicholson and Sage Homes
Good afternoon Naomi, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding your comments.
5/5
TrustpilotCrest Nicholson Windsor Gate, excellent home design
We were looking for a traditional stylish new home. Crest Nicholson has provided us with a stunning selection of gorgeous detached houses with unusually large gardens, no property is over looked and simply meticulous house design. At first, I couldn't exactly imagine how the development is offering anything different. But due to the circumstances (.....) I revisited this particular site. Honestly, I was surprised at the level of the service and quality of the workmanship that has been put in to build those lovely houses. This is beautifully planned living by design, nature and environmental protection all the same.Although I feel I have a great place to live in, I was cautious about making right choice in these market conditions. The developer understood our concerns, we felt supported in every way throughout the house buying process. Very transparent service, safe transactions, overall our development has abundance of offerings for all budget and taste all the same.
Good morning Marina, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences as well as creating great places for our customers and the environment. We are happy to hear of the great service you received from the team in Windsor, they will be delighted to hear your comments.
5/5
TrustpilotKatrina was extremely helpful in…
Katrina was extremely helpful in answering all the questions I had regarding the property. This has been useful in helping me decide which property and builder I should go for. Crest Nicholson comes as very strong contender for properties at Cringleford Heights.
Thank you for taking the time to share your experience, Katrina will be delighted to hear your comments.
2/5
TrustpilotUnusable solar panels and missing railing after 1.5 years
We bought a property at Morton Park and moved in last April. It came with a PV system apparently at the request of the council. One and a half year later, the solar panels are still unusable because they asked us to switch the system off but have not been able to arrange a safety check, not to mention the missing MCS certificate and DNO letter, and the missing railing which they kept saying they were going to install after 1.5 years.
Good morning, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding your comments.
5/5
TrustpilotWelcoming and supportive …
Bev is very welcoming and has been supportive throughout so far. Questions are answered with speed and Bev always keeps me informed. Bev is also a familiar and trusted face for us having realised on our 2nd visit that Bev had sold us and supported in our first property buy 10 years previously.
Thank you for taking the time to write a review, we are thrilled to her of your experience with Bev.
5/5
TrustpilotReserved our home at Bilham Lawn on…
Reserved our home at Bilham Lawn on Saturday, having been interested in Finberry for a couple of years. Great sales staff, knowledgeable and patient, meant we could get exactly what we needed to choose our forever home. Thanks to Tina in the sales office for her help! We’re delighted!
Thank you for taking the time to leave a review, Tina will be delighted to hear your comments.
5/5
TrustpilotExcellent service
Lauren and Brooke of Crest Nicholson on Colwell Green, Witney we’re very welcoming and efficient and made the whole process of purchasing my new build home go very smoothly. Everything was carefully explained and their support and help is ongoing which is good to know. Looking forward to moving into my beautiful house on a lovely development.
Thank you for taking the time to share your experience, Brooke and Lauren will be delighted to hear your comments.
5/5
TrustpilotDanielle - credit to the Crest team!
We haven’t had the chance to move into our new home yet but we are almost there and we would not have got to this point without Danielle from Crest! Our buyer’s solicitors are the absolute worst and if it wasn’t for Danielle we would not have been moving in this week, 6 months of Danielle constantly chasing everyone for us, she never gave up! If you ever need a job doing get Danielle to do it, she’s amazing, a goal-driven individual and a credit to Crest’s team.We can’t wait to move into our beautifully built new family home, we will have so much space, the room layout is fantastic for a four bed house, we all have good size rooms and finally we have a garden for the dog! Our forever home!
Good morning Gemma, thank you for taking the time to share your experience. We're pleased to hear of the excellent service you received from Danielle, she will be delighted to hear your comments. Thank you for choosing Crest Nicholson, we wish you many happy years in your new home.
1/5
Trustpilot3 years I’m leaving in one of the brand…
3 years I’m leaving in one of the brand new home made from crest and I’ve already spent around 3k to fix all the issue made from them, ceiling scraped door not closing and scraped all the wall near to it and all the time I keep calling them and the answer is always the same : someone will come and I’m still waiting from 3 years and now that I’m still waiting for a door to be repaired and they keep pushing forward they said they are sorry but I’m out of warranty, absolutely a joke I will personally advice to do not trust them based on my personal experience
Good morning, thank you for taking the time to share your experience. We’re sorry to hear this and would like to look into it for you. We have sent you a request via Trustpilot for more information so we can identify the best team to help you and pass on your feedback. Please do include your address and contact details and someone will contact you regarding your comments.
1/5
TrustpilotWe are on the Kingsmead Development in…
We are on the Kingsmead Development in Faversham, Kent. There are ongoing building issues regarding the fence directly behind our plot. We spoke with the site manager regarding this and he came to our garden. Our 7 year old autistic son was playing with his water gun while my husband and himself were having a conversation. Our son was squirting water at me and ended up squirting the site manager as well. He then proceeded to say “YOU CAN’T CONTROL YOUR CHILDREN” First of all, this is HIS GARDEN. Second, he’s an autistic child trying to have fun IN HIS OWN GARDEN. He has no right to say any of that nor was that called for. I WANT THE MANAGING DIRECTOR
Good morning Steffi, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed this on to the relevant team who will contact you regarding your comments.
1/5
TrustpilotCrest Nicholson- Amplius- Castlefield…
Crest Nicholson- Amplius- Castlefield Park Harlington
Good morning Katarzyna, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding your comments.
1/5
TrustpilotI do not recommend Crest to anyone
I do not recommend Crest to anyone. I wonder if the bad reviews get taken down? Their customer service is shocking, 3 years down the line we still have big snagging that needs dealing with. Bubbling in the flooring was supposed to be fixed a few months after entering the property!!Currently we have works in the development digging up the paths. I wouldn’t mind if we were told. Especially as it’s happening right outside my house blocking my pathway. Creat haven’t let us know our path will be out of action! What would happen if I was in a wheelchair? I wouldn’t be able to get out as my path would be blocked. What a joke!! Health and Safety checks done?? I could go on, but I’m exhausted by Crest. We will not be buying from crest again.
Good afternoon Victoria, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding the issues you've raised.
5/5
TrustpilotGreat service from Daisy & Rachel
Recently reserved a plot with Crest. Daisy had been amazing throughout the process. Super helpful and always quick responses. Rachel was helpful as well in the absence of Daisy
Good morning Neev, thank you for taking the time to share your experience. We're pleased to hear of the excellent service you received from Daisy and Rachel, they will be delighted to hear your comments.
3/5
GoogleShow homes are nice,houses are very much over priced with alot of affordable rent and social housing, wouldn't want to pay £300,000+ knowing people are getting similar houses for less. Pat was friendly
5/5
TrustpilotOur experience with the Claybourne
Our experience with the Claybourne development has been excellent. We would like to give a special mention to Lesley in the sales office and Darren the site manager as they have both supported us throughout the whole process, responding quickly and efficiently to any questions or queries we have raised. We would thoroughly recommend the Claybourne development to anyone looking for a high quality new build. Colin and Chris Osborne
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
5/5
TrustpilotChelsea at Aspen Grange Stowmarket was…
Chelsea at Aspen Grange Stowmarket was very polite, helpful and informative and listened to our property needs, we left the site feeling that we had lots to talk about and options to consider Many Thanks
Thank you for taking the time to share your experience.
5/5
TrustpilotSally was excellent!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Crest Nicholson's West Midlands office has 1,377 reviews across two platforms: 21 on Google, 1,356 on Trustpilot (across the whole business).
Crest Nicholson West Midlands is rated 4.0 out of 5 across all 1,377 reviews, and 4.2 out of 5 on Google from 21 reviews.
Crest Nicholson West Midlands, Westwood Heath Road, Westwood Heath, West Midlands, CV4 8AA.
