Every review we hold for the West Mersea office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotThe customer service is terrible
The customer service is terrible. I purchased two flats and the experience was really bad. The flats had several issues and I struggled with hundreds of emails and phone calls to contact the company. They did not solved all the problems after 2 years of complaining. I am still waiting and complaining. I have wasted many hours of my life and a lot of money obviously.
Eva · 16 September 2024
★★★★★ 5/5
TrustpilotThe attention to the customer was…
The attention to the customer was outstanding.
Catherina · 15 July 2025
Agent replied · 6 June 2026
Thank you Catherine for your 5 star review, it is lovely to hear Rachel and Julian provided outstanding customer service.
★★★★★ 1/5
TrustpilotThe most dishonest and deceitful
The most dishonest and deceitful organisation that I have ever experienced
Alan · 24 May 2025
Agent replied · 6 June 2026
We would welcome the opportunity to discuss this matter further. Please feel free to contact us via email at Customercare@cityandcountry.co.uk
★★★★★ 1/5
TrustpilotFake reviews
All these supposed 5* reviews are written by BUSINESSES that WORK WITH City & Country, NOT by their customers. Read the 1* reviews for the truth about their disgusting treatment of customers. Avoid them at all costs
Frankiemydear222 · 15 July 2025
★★★★★ 5/5
TrustpilotFabulous Customer care service from…
Fabulous Customer care service from Charlotte!!
Sue · 22 May 2025
Agent replied · 6 June 2026
Thank you Sue for your 5 star review, it is lovely to hear you were provided fabulous customer service
★★★★★ 5/5
GoogleGreat place to live
Walk on the beach every day
Peter · 26 February 2025
Agent replied · 1 May 2025
Thank you Peter for leaving a 5 star review. We agree Sanderling Reach is a beautiful place to live.
★★★★★ 1/5
TrustpilotDo not use this company.
The men did a reasonable job but left me with a lot of clearing up. For the price with discount I was definetly ripped off! Also I had to pay cheque to one of workmens wife ..... really strange!
Carol · 20 October 2024
★★★★★ 5/5
GoogleRating only, no written review.
Mark · 1 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.