Trusted Agent profile · West Mersea

City and Country West Mersea reviews

4.5

★★★★★ Excellent

56 reviews across 2 platforms

Seaview Avenue, West Mersea, CO5 8BY

City and Country's office in West Mersea, at Seaview Avenue, is rated 4.5 out of 5 across 56 reviews on two platforms, including 2 Google reviews rated 5.0.

Google logo

5.0 / 5

2

Reviews on Google

This office

Trustpilot logo

54

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the West Mersea office, from every platform, shown as written. First names only.

2/5

Trustpilot

The customer service is terrible

The customer service is terrible. I purchased two flats and the experience was really bad. The flats had several issues and I struggled with hundreds of emails and phone calls to contact the company. They did not solved all the problems after 2 years of complaining. I am still waiting and complaining. I have wasted many hours of my life and a lot of money obviously.

Eva · 16 September 2024

5/5

Trustpilot

The attention to the customer was…

The attention to the customer was outstanding.

Catherina · 15 July 2025

Agent replied · 6 June 2026

Thank you Catherine for your 5 star review, it is lovely to hear Rachel and Julian provided outstanding customer service.

1/5

Trustpilot

The most dishonest and deceitful

The most dishonest and deceitful organisation that I have ever experienced

Alan · 24 May 2025

Agent replied · 6 June 2026

We would welcome the opportunity to discuss this matter further. Please feel free to contact us via email at Customercare@cityandcountry.co.uk

1/5

Trustpilot

Fake reviews

All these supposed 5* reviews are written by BUSINESSES that WORK WITH City & Country, NOT by their customers. Read the 1* reviews for the truth about their disgusting treatment of customers. Avoid them at all costs

Frankiemydear222 · 15 July 2025

5/5

Trustpilot

Fabulous Customer care service from…

Fabulous Customer care service from Charlotte!!

Sue · 22 May 2025

Agent replied · 6 June 2026

Thank you Sue for your 5 star review, it is lovely to hear you were provided fabulous customer service

5/5

Google

Great place to live Walk on the beach every day

Peter · 26 February 2025

Agent replied · 1 May 2025

Thank you Peter for leaving a 5 star review. We agree Sanderling Reach is a beautiful place to live.

1/5

Trustpilot

Do not use this company.

The men did a reasonable job but left me with a lot of clearing up. For the price with discount I was definetly ripped off! Also I had to pay cheque to one of workmens wife ..... really strange!

Carol · 20 October 2024

5/5

Google

Rating only, no written review.

Mark · 1 May 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read City and Country's Google reviews
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