Every review we hold for the West Mersea office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA real gem
The sales lady Diane, was fantastic - showing great knowledge and a experience, she had a lovely manor. The Manningtree Park site is a credit to City and Country. It is well laid out with plenty of green spaces, shrubs, trees and flowers. The Parker is spacious, with a great layout and a garage. The rooms are well preportioned with lovely sash windows that add to the already aesthetically pleasing exterior. We can't wait to see it completely finished and furnished. Thank you
MRS · 29 March 2026
Agent replied · 6 June 2026
Thank you so much for your lovely review. We’re delighted to hear about your positive experience with Diane and that you’re enjoying everything Manningtree Park has to offer.
We look forward to welcoming you to the community and seeing your beautiful new home completed. Thank you again for your kind words.
★★★★★ 5/5
TrustpilotThank you Gintas
Thank you Gintas! He is a friendly, dedicated and efficient worker who never compromises on quality and rushes his work even if the allocated time is short. He will stay longer or return to finish it to a good standard. He has handled quite a few snags and repairs at my property, consistently delivering thorough, high quality work. I trust him to do the job well and it’s in good hands.
Marian · 24 February 2026
Agent replied · 6 June 2026
Thank you so much for taking the time to share this five star review.
I’m really pleased to hear that you’ve been happy with the work carried out. At City & Country we always aim to deliver a high standard and it’s great to know that the effort and care are reflected in your experience.
★★★★★ 5/5
TrustpilotManningtree PK staff
I would highly recommend Diana at Manningtree Pk.From the beginning, she has been incredibly helpful, friendly and professional. She has always taken the time to answer my questions, explain things clearly and keep me updated throughout the process.
Karen · 16 August 2026
Agent replied · 25 September 2026
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear about your experience with Diana at Manningtree Park and that her friendly, knowledgeable and caring approach has helped make your homebuying journey that little bit easier.
We’ll be sure to pass your lovely comments on to Diana, we know she’ll be thrilled to hear them. Thank you again for your kind words and recommendation, and we wish you all the very best in your new home.
Best wishes,
The City & Country Team
★★★★★ 5/5
TrustpilotGintas has been incredibly helpful and…
Gintas has been incredibly helpful and reliable with all maintenance tasks around the flat. He is always kind, respectful, and takes the time to make sure everything is fixed properly. His work is thorough, efficient, and done with great attention to detail. It’s a real comfort knowing that any issue will be handled promptly and with care. Thank you, Gintas, for your excellent support and positive attitude.
Betti · 19 December 2025
Agent replied · 25 December 2025
Thank you for sharing your feedback! We’re delighted to hear that Gintas has provided such reliable and thorough support, feedback like this means a lot. If there’s ever anything else we can assist with, please don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotOutstanding service from City and Country
Outstanding service from a highly professional and friendly team and who respond to every situation with genuine care and consideration. New-build houses are always going to be fraught with issues during the first couple of years or so and this, of course can be quite stressful at times; it is vital therefore that there is a sympathetic help at hand and which responds with care, help and understanding. The Team at City and Country have always done their utmost to respond and sort out any issues and concerns, many thanks to all of them.
DAVE · 6 August 2026
Agent replied · 25 September 2026
Thank you for such a thoughtful review and for taking the time to share your experience.
We’re delighted to hear that our team has consistently provided you with the care, support and reassurance you need throughout your homeownership journey. Your kind words mean a great deal to the team.
★★★★★ 5/5
TrustpilotCustomer service
We moved in only a few weeks ago and there have been a few little snagging details as anyone would expect. C&C have been brilliant, Gintas has been round and corrected everything, he is a great guy. Super efficient, pleasant and good at what he does.
Carolyn · 10 March 2026
Agent replied · 6 June 2026
Thank you so much for sharing your feedback. We’re delighted to hear you’ve settled in and that any early snagging has been addressed quickly.
It’s especially great to hear such kind words about Gintas, we’ll be sure to pass this on to him. He’ll be thrilled to know he made a positive difference.
Enjoy your new home.
★★★★★ 5/5
TrustpilotRussell Hugo
Russell Hugo. Dealing with issues inside & outside my flat Russell has been superb. Today he straightforwardly sorted a difficulty & then checked throughout the flat that no related problems would occur. He explained pleasantly why the problem had occurred and how to avoid it in future. He personifies 'Customer Care'. Thank you Russell.
Antony · 11 November 2025
Agent replied · 25 December 2025
Thank you for sharing such wonderful feedback! We’re thrilled to hear that Russell was able to resolve the issue so efficiently and take the extra step to check for any related problems. His clear explanations and proactive approach truly reflect the level of customer care we strive for. We’ll make sure Russell sees your kind words, they’ll mean a lot to him. Thank you again for taking the time to let us know!
★★★★★ 5/5
TrustpilotI want to thank Diane for her guidance…
I want to thank Diane for her guidance and fantastic support over the months to facilitate the purchase of a dwelling at Priory Fields. Diane’s advice over the months has been invaluable and I wanted to express my sincere gratitude to her.Thank you.
Pamela · 23 September 2026
★★★★★ 5/5
TrustpilotApproachable, friendly and honest.
Thank you so much to Rachel and Julian for all your help in assisting me with the purchase of a lovely property in Manningtree Park. You were always available to answer any questions, kept me up to date and were honest in your approach. It was a pleasure working with you both and I appreciated your support throughout. Thank you!
Penny · 14 August 2025
Agent replied · 6 June 2026
Thank you Penny for your 5 star review. It is lovely to hear Rachel and Julian were a pleasure to work with.
★★★★★ 5/5
TrustpilotWe went to King Edward VII on Saturday…
We went to King Edward VII on Saturday for the first time, there was a slight chance we might consider buying an apartment there. Chris Buck took the time to tell us about the history, the current plan and the future - he clearly knew his stuff, was passionate about the project but without being pushy whatsoever - a very welcome change from the norm. We took a good long look around the available apartments, the main buildings and the facilities - we were very impressed with the developments and of course the beautiful surroundings - won us over, so much so that we returned on Sunday to show our daughter - thanks again Chris with your patience going through it all again for us!
Jim · 16 February 2026
Agent replied · 6 June 2026
Thank you so much for taking the time to share your experience.
We’re delighted that your first visit to King Edward VII made such a strong impression. Chris will be thrilled to hear your feedback.
It’s great to hear that the apartments, facilities and the beautiful surroundings resonated with you, and that you felt inspired enough to return the following day with your daughter.
We completely understand how important this decision is, and we’re so pleased to hear that the development is now your front‑runner. If there is anything more you would like to revisit, explore in more detail, or discuss further, we would be more than happy to help.
Thank you again for visiting. We hope to welcome you back soon.
★★★★★ 5/5
TrustpilotA big thanks to Gintas who helped us…
A big thanks to Gintas who helped us settle in very nicely by being on hand to fix the minor snags we raised after moving in. Gintas was extremely reliable and completed each job to perfection - thank you Gintas .
Siobhan · 9 November 2025
Agent replied · 25 December 2025
We’re delighted to hear that Gintas was able to make your move-in experience smooth and stress-free. He takes great pride in ensuring everything is just right, so your feedback means a lot. We’ll be sure to share your appreciation with him. Wishing you many happy moments in your new home!
★★★★★ 5/5
TrustpilotDiane has been absolutely great at…
Diane has been absolutely great at Manningtree Park, communication has been excellent and always there when we’ve needed her.
Marcus · 8 May 2026
Agent replied · 6 June 2026
Thank you for your lovely feedback. We’re delighted to hear Diane has provided such excellent communication and support throughout your experience at Manningtree Park. We’ll be sure to pass on your kind words to her.
★★★★★ 5/5
TrustpilotGintas!
No job is too much for Gintas! He did an amazing job helping me set up my new apartment. He is kind and extremely efficient. Thank you Gintas.
Customer · 8 January 2026
Agent replied · 6 June 2026
Thank you so much for your lovely review! We're delighted to hear that Gintas was able to help you settle into your new apartment with such efficiency and care. Enjoy your new home
★★★★★ 5/5
TrustpilotWill be happy to buy from city and country again
We purchased and moved in Factory No. 1 (Bedminster, Bristol) couple of years back. Our experience with city and country has more or less been positive. Our interface with the developer have been mostly through the sales and customer care teams and in both cases our interactions have been satisfactory. In particular, work of Mr. Russell from the customer care team stands out. In the first two years while builder's warranty was still active, he visited frequently to fix the small issues that arise in any new property. Every time he visited, he was professional, respectful and did his job with utmost care and precision.
Megha · 6 November 2025
Agent replied · 25 December 2025
Thank you, Megha, for your fantastic 5-star review! We're delighted to hear that your experience with City & Country has been so positive.
★★★★★ 5/5
TrustpilotGreat experience
Fantastic experience from start to finish. Anna & Diane were very welcoming. Explained to me in detail about the process of buying an apartment at Manningtree park.
Stephen · 1 December 2025
Agent replied · 25 December 2025
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a fantastic experience from start to finish. Anna and Diane will be thrilled to know their warm welcome and detailed explanation made the process clear and enjoyable for you. Enjoy your new home.
★★★★★ 5/5
TrustpilotRussell was great help
Russell was great help. Fixed an issue we had with our bathroom door, quickly and efficiently.
Daniel · 26 January 2026
Agent replied · 6 June 2026
Thank you for sharing your feedback. We are pleased to hear that Russell was able to resolve the issue with your bathroom door promptly and efficiently. Should you require any further assistance, please do not hesitate to contact us.
★★★★★ 5/5
TrustpilotRussell Hugo has been great at sorting…
Russell Hugo has been great at sorting any snagging issue I've had. He's so helpful & I'm really happy with everything he has done.
Carolanne · 6 November 2025
Agent replied · 25 December 2025
Thank you so much for your kind words! We're thrilled to hear that Russell has been so helpful in resolving your snagging issues. It's great to know you're happy with everything he's done, we'll be sure to pass on your lovely feedback!
★★★★★ 5/5
TrustpilotSarah Stubbs has been great throughout…
Sarah Stubbs has been great throughout the process, balancing solid contractual advice with friendly demeanour. The whole experience is professional, guided and speaks to a keen eye for detail and quality. Would definitely recommend.
Christopher · 20 June 2025
Agent replied · 6 June 2026
Thank you Christopher for your 5 star review and recommendation. It is lovely to hear Sarah has been professional and great throughout the sales process. We wish all the best in your new home.
★★★★★ 1/5
TrustpilotDon’t make the same mistake
If I can deter anyone away from buying a property with City and country, then allow me to do so. As a purchaser, the company has no consideration for their residents. Here is just a few examples of my personal experience:>Block access, therefore leaving you unable to get in and out of your property. >Their workers hang their clothes over your garden fence.>Failed to section off wet, drying tarmac, resulting in wheel and paint damage to vehicle. >Installed the wrong tiles in bathroom and ordered the wrong kitchen. >Contractors trying to enter your property and disturbing you asking if the garage is block work or brick work.>Installed the backdoor the wrong way round so water flows into the house rather then out. >Nails left on floor throughout drive access. They like to make false promises and not deliver. Most of all, they fail to take responsibility above all else. This is the 5th new build I’ve experienced, and by far the worst company I’ve come across.
OLVE · 7 November 2024
★★★★★ 5/5
TrustpilotChad was incredibly helpful
Chad was incredibly helpful, friendly, and did a great job.
Emma · 8 January 2026
Agent replied · 6 June 2026
Thank you for sharing this lovely feedback! We’re so pleased to hear that Chad was helpful, friendly, and delivered great service. We’ll be sure to pass your kind words on to him.
★★★★★ 5/5
TrustpilotWe’ve had a great experience with the…
We’ve had a great experience with the City & Country sales team so far. From the outset, their communication has been clear, consistent, and genuinely helpful, which makes a big difference when navigating a new build purchase.
Tom · 4 May 2026
Agent replied · 6 June 2026
Thank you for your wonderful review. We’re so pleased to hear that Diane and Anna have made your experience such a positive one with their support, communication, and guidance throughout the process.
We truly appreciate your kind words and look forward to continuing the journey with you. Thank you again for choosing City & Country.
★★★★★ 5/5
TrustpilotProblem solved
Russell Hugo came today , he was punctual and highly professional friendly and polite and more importantly he did a very good
Rita · 6 August 2026
Agent replied · 25 September 2026
Thank you for taking the time to share your feedback.
We’re delighted to hear that Russell provided a punctual, professional and friendly service, and that the issue was resolved to your satisfaction.
We’ll be sure to pass your kind comments on to Russell.
★★★★★ 5/5
TrustpilotCustomer Care Chad Lord
Following recent issues with water ingress, Chad Lord of Customer Care attended and immediately understood the problem. He returned a couple of days later with the required materials and carried out a very good quality repair, which I’m happy with.
Tal · 23 February 2026
Agent replied · 6 June 2026
Thank you for your feedback. I’m really pleased to hear that Chad was able to identify the issue quickly and return promptly to complete the repair. It is great to know you’re happy with the outcome.
★★★★★ 5/5
TrustpilotGreat Support with snagging issues
Since moving in, we have had a few snagging issues, as expected, but they have been resolved promptly and efficiently. Chad Lord, especially has gone over and beyond what we expected and are extremely grateful for his help in resolving all issues we faced. He is an asset to their team.
Lucy · 31 October 2025
Agent replied · 6 June 2026
Thank you for your kind review! We're so pleased to hear that your snagging issues have been resolved promptly and efficiently. It's especially wonderful to know that Chad went above and beyond to support you, we completely agree, he's a real asset to the team. We truly appreciate your feedback!"
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
