Trusted Agent profile · West Malling
★★★★★
105 reviews across 2 platforms
75-77 High Street, West Malling, ME19 6NA
KHP Country Homes's office in West Malling, at 75-77 High Street, is rated 4.9 out of 5 across 105 reviews on two platforms, including 6 Google reviews rated 5.0.
Every review we hold for the West Malling office, from every platform, shown as written. First names only.
5/5
TrustpilotI wanted to express my thanks to the…
I wanted to express my thanks to the team at KHP West Malling, such a lovely team of people who genuinely care, we would like to say a special thanks to Megan who was so supportive throughout our sale and purchase. Megan always kept us up to date, she was always professional, positive and very helpful. Moving can be very stressful so appreciated the support.
5/5
TrustpilotKHP is highly recommended
We were absolutely delighted with the service, support and professionalism we received from the staff at KHP during the sale of our house in these challenging times.It was only a few days after the initial valuation and marketing of our property the Covid-19 lockdown began. So things were put on hold for a short period, but we still received regular updates from KHP concerning any interest in the property.But as soon as the lockdown was lifted, Brad arranged for several potential buyers to view the house. It was with one of these initial viewers that he expertly negotiated an offer from that was acceptable to us.The whole process of the sale went extremely quickly and very smoothly, thanks to the exceptional work of the team at KHP. From contacting solicitors and negotiating timescales, Julie kept us and the buyer informed every step of the way during the progression of the sale.With the sale now completed, we cannot recommend KHP highly enough and would urge anyone to use them. The entire team deserve our thanks.
5/5
TrustpilotGreat Company
I've really struggled with letting agents in the past, and have always felt unimportant, and that they had better things to do. India from KHP has been incredible, she helped me find an incredible home - however, unfortunately the landlord (for whatever reason) had to end my tenancy early. It was quite distressing for me, as I loved where I was - but India even emailed me late on New Years Eve with a lovely property, not yet on the market 5 doors down. It wasn't for me in the end, but the thought was there and she even pre-warned me it might be too small - but I really appreciated the honesty and being thought about. With a deadline of moving out getting tighter and tighter, other letting agents were taking days to get back to me, were not flexible with viewings, and I found a property popped up and was so glad it was with KHP! I was struggling to fit a viewing in, but India thought outside the box and got me in the next day. I saw the property and signed up within minutes.India and her team have all been amazing, through the first property I rented and then helping me with another home. They have all been efficient, friendly and I could not recommend them enough.
5/5
TrustpilotWe would absolutely recommend KHP
We would absolutely recommend KHP. We had a nightmare experience with the whole sale and purchase process before we decided to sign on with KHP. They have been absolutely amazing. They found a buyer for our property within no time and helped us get into our lovely new home before xmas. From us its a big thank you to Brad, Emily, Be and Julie. We would not hesitate in recommending them,.
5/5
TrustpilotExcellent Experience
Have recently sold my property through the West Malling branch of KHP and wanted to thank Megan, Louise and the rest of the team there for all their help in getting this done. They were professional throughout, very helpful and always there as and when needed, with excellent communication throughout the process. Wouldn't hesitate to use again and would recommend.
4/5
TrustpilotSales Progression got it over the line
From the offer to its acceptance the KHP estate agents were professional and pleasant. But then the real work started. My experience was typical: stressful, laiden with delays and fraught with complications. KHP sales progression was pivotal in getting the sale over the line. At times it seemed Caroline was more stressed out than I was! I can certainly say that she kept her foot to the pedal and never let various parties get away with sluggishness. I’ve no idea what the outcome would have been without her.
5/5
TrustpilotKHP Paddock wood team
KHP Paddock wood team. I would like to say a big thank you to the team at Paddock wood. They dealt with my sale with the upmost support and professional assistance to the highest standards through out the process. I would highly recommend KHP and I would definitely use them again in the future.
5/5
TrustpilotKHP Paddock Wood - Selling Property
From first listing the property we were kept fully up to date on progress. Once we had an acceptable offer we had regular updates on progression of the sale. Special thanks go to Leo for his attention and good natured humour during the final weeks leading up to the Sale. A professional and attentive estate agents
5/5
TrustpilotI bought a house through KHP 8 years…
I bought a house through KHP 8 years ago, their service was excellent I have recently sold the house recommend them to anyone that wants good quality service who go over and beyond to ensure everything goes well Special thanks to Julie and Tony
5/5
GoogleAs a buyer of a new build property sold by KHP I found the team at the West Malling office fantastic. Responsive, helpful and a delight to deal with. A special mention must go to Georgia who was always so pleasant on the phone and never made me feel like I was being a nuisance with all my questions! Also, to Caroline who was informative, helpful and accommodating. I would recommend KHP WM without reservation.
Thanks for your kind words Scott. Always nice to hear that people are pleased with the service they have had from us. We wish you all the best in your new home and hope you are very happy there. Thank you for your custom.
2/5
TrustpilotUnprofessional!!
I felt KHP staff are very blasé. Right from the beginning the communication was very difficult. I had to ring the KHP offices several times to request an application form for the property I was interested in renting. Even though I was told that it would be sent the day before. I had call KHP three times on the same morning before the form even materialised. I also lied to by one of the agents that I spoke to, this person said “i am really sorry the email has not come through to you.” He said “I thought your email ended in gmail.com and not googlemail.com”. 😂 At this juncture I was merely exercising my rights out of principle because it was quite evident that no one at KHP genuinely wanted to help me. The lasting impression left on me is to only work with businesses who act professionally and make clients feel welcome. Ps. I was told the landlord of the place I wanted to rent rejected my application because they are seeking a non-guarantor tenant 🤪😂FYI-Ive been a private tenant for past three years without any issues whatsoever. No late or missed payments, Good relationship with all the neighbours and flat is maintained to high standard. Moreover my guarantor owns multiple properties and have an Income of around 150k/year not to mention the excellent credit history. This person has also been my guarantor for past three years.*reply to khp.me👏🏿 The ethos and ethics of kph.me are clearly demonstrated in your response.
We are sorry you have felt the need to leave us a negative review. We are extremely busy which was explained at the time. However this did not cause any delays in processing your application, your application was processed well within the time frame needed to facilitate a move in on the day the property was available. The reason you were unsuccessful in your application was due to the fact you need a guarantor. The quality of your guarantor was never questioned. As was explained at the time, the landlord of the property simply did not want a tenant that needed a guarantor as you clearly state you do and have done in the past, on this review. This is the landlord's decision. As soon as we had instruction from our client you were made aware, all of this done at no cost to yourself.We wish you well with your property search.KHP
5/5
TrustpilotFabulous customer service - highly recommend
Fabulous customer service despite our challenging buyer. Thoughtful and understanding throughout our probate sale we can highly recommend thank you.
5/5
TrustpilotHundred per cent top service!
I bought my house through KHP 5 years ago, and they went the extra mile so it was a no brainer going back to sell it. Again they excelled with their service and back up in what is such a stressful process! No false promises just to pacify, but straight talk and ensuring expectations were kept in check! Julie is a star!
5/5
TrustpilotTunbridge Wells Country Homes (KHP)…amazing team!
Tunbridge Wells Country Homes (KHP) were brilliant - really efficient and great communication. I would highly recommend them to anyone thinking of putting their property on the market. Georgie and his team put my mind at rest every step of the process. Highly professional and trustworthy team.
5/5
TrustpilotVery impressed
Very impressed, property was put on the market within a day or so, that weekend 5 viewings and 3 offers, two of which were over the asking price. The best offer was accepted and everything went smoothly without any hiccups. All staff very friendly and helpful, questions answered professionally and quickly, phones always answered promptly n a professionally welcome. I would definitely recommend using.
Thank you for your review. We are pleased you were happy with our service.
5/5
TrustpilotIndia Tinsley was outstanding
India Tinsley was outstanding. At every step of the process she was diligent and she always left the lines of communication open even when she was not in the office. India was instrumental in finding me my dream rental and I am very grateful. First class service well done.
5/5
TrustpilotWe've rented two properties so far…
We've rented two properties so far through KHP and the experience has been outstanding. India went above and beyond to get us into our new home as quickly as possible, and I'm really pleased with how friendly, polite and efficient she's been. Fantastic service, thanks KHP!
5/5
TrustpilotGreat service
Great service. Kept fully up to date throughout the whole process. Very efficient and 10 times better than a lot of other estate agents have I used in the past. India was extremely helpful and pleasant to deal with. Many thanks.
5/5
TrustpilotExcellent service
Excellent service - responsive, proactive and knowledgeable.
5/5
TrustpilotExcellent service from the West Malling branch
Louise and her team in the West Malling branch provided us with an excellent professional service for the sale of our property and we certainly recommend them.
4/5
TrustpilotCaroline needs a special mention
Caroline needs a special mention. You really helped to progress the chain, where others didn’t. You were informed, knowledgable and sympathetic when the going got tough. Thanks very much for being a professional. Paul & Sally.
5/5
TrustpilotThe team at KHP are excellent
The team at KHP are excellent! India is our main contact for our letting, she is always so quick, so helpful and follows up with me all the time. Would highly recommend for management of your rental property.
5/5
TrustpilotPositive, realistic, professional, and kind.
KHP have sold two properties for me recently. I have found them to be unfailingly positive, realistic, professional, and kind. They understand that buying and selling a home is a life experience, not just a business transaction, and they tailor their service to suit the needs of their customers. I have been pleased with their service and content that they have earned their fee by efficient communication and a can-do approach to what can be a complicated and drawn-out process.
5/5
TrustpilotBrilliant!!!
KHP have been brilliant from the start, from the market appraisal to completion! They did everything they promised. A very friendly and professional team. (With extra thanks to Gareth and Caroline when the going got tough!) would happily recommend them to anyone!!
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