Trusted Agent profile · West Malling
★★★★★
50 reviews across 2 platforms
28 High Street, West Malling, ME19 6QR
Fine and Country's office in West Malling, at 28 High Street, is rated 4.3 out of 5 across 50 reviews on two platforms, including 45 Google reviews rated 4.6.
Every review we hold for the West Malling office, from every platform, shown as written. First names only.
5/5
GoogleWe used Town & Country for the first time, Emma Winchester and her team were very professional, would highly recommend them and would use them again.
Firstly, I would like to thank you for entrusting us to sell your property. Emma Winchester and the West Malling team are extremely professional and work hard to ensure their customers are kept well informed throughout the sale process. We sincerely hope we can be of assistance again in the future.
1/5
TrustpilotNo response to telephone voicemail or emails...
Shocking that an estate agent doesn't respond to voicemail messages I've left to enquire about viewing a property that I'm interested in purchasing.
5/5
GoogleEmma helped us to achieve our goals with no fuss just hard work Thank you Emma
Thank you so much for taking the time to leave us such a wonderful 5-star review. Your support means everything to us!
5/5
GoogleFine and Country have been amazing with our house sale and I highly recommend them. Michael, Karen and Emma made sure that we were kept informed at every step of the way and provided the correct advice whenever required. Thanks again !
4/5
GoogleWe recently sold our house with Fine & Country. They were the only agents who valued our property where we expected it, and it was achieved. Therefore Fine & Country made us considerably more money our property than if we had gone with a local agent who valued it much lower. Their fees are on the high side compared to the majority of agents but were worth it in this case. Our main contacts were Michael and Karen, both of whom were friendly and approachable.PositiveQuality, Professionalism
Our marketing strategy is designed to give all our properties for sale maximum exposure. I'm pleased to see that our efforts resulted in you securing the price your property was truly worth!
5/5
GoogleProfessional, Practical and Friendly We chose Fine and Country because we felt they were by far the most professional estate agent we'd seen. Trying to sell our house through the worst fears of Brexit and having seen potential buyers stall in the first lockdown proved very frustrating. However, the team at Fine and Country, Jay, Emma and Karen delivered a good number of regular qualified viewers in such a way that we were confident we'd sell. They were always contactable by phone and if unavailable would get back to us in good time. They conducted viewing in an extremely professional manner particularly in dealing with the issues around the pandemic. Even once we had an agreed offer they were extremely helpful and we were very grateful to Lucy in supporting us, in getting the deal over the line.PositiveResponsiveness, Quality, Professionalism, Value
I'm pleased you had a positive experience when dealing with our highly experienced West Malling team. Its important to communicate with all parties throughout the sales process ensuring a successful exchange of contracts is achieved. Thank you
5/5
GoogleWe sold our property with Fine & Country , Emma Karen & Jade we’re very professional at there job showing people around making viewing a pleasure . Micheal the manger was a great help to us .We would definitely recommend selling your property with Fine & Country .and we give them all a Five Star Each .Margaret Flack
Congratulations on the successful sale of your property. As part of the service to our clients, Michael and his team are always keen to conduct viewings themselves minimising the disruption to the lives of our customers. The whole team are very professional and will be extremely grateful that you have taken the time to leave such a positive review. Thank you.
5/5
GoogleEmma Karen and Michael are a great team always helpful and available. Easy to deal with and efficient. Nothing went easily but they were a constant support
1/5
TrustpilotFrightening and traumatic experience
Frightening and traumatic experience: When I got back to Brocco on the Park, a Fine and Country hotel, at 1.30am, sober, after attending a 50th (the reason for my stay) the door was locked. No one answered the phone, nor my knocking at the door, or the doorbell. After many panicked attempts, including calling my husband and waking him up to ask for help, I called my friends whose party it was and got a cab across town to sleep on their sofa. I had very little sleep. At least I had somewhere to go. The hotel had a night porter, but he must have been sleeping on the job. Also they were supposed to give me a code for the door, which they did not do. I was cold, tired and afraid to be stranded on my own in the middle of the night. My essential medications along with the rest of my carefully packed belongings were in the room.
1/5
GoogleAppalling. Took time off work to show Branch Manager Michael Commons my house with a view to marketing the property and when I called back after two weeks to chase a formal appraisal, they couldn't even remember visiting, let alone value my house. Complete waste of my time. Didn't even follow up to apologies.
Thank you for taking the time to leave a review. Feedback good and bad, helps ensure our service level is kept to the high standards we set for ourselves. I understand the office manager Michael Commons called to discuss this matter directly with you, and he explained that due to a system failure, record of our appointment with you had been deleted. I further understand that you were very keen to instruct our services prior to the issue that resulted in the system failure, and I sincerely hope now that the issue has been addressed that you once again chose to engage our services.
5/5
GoogleWe purchased a property through Fine and Country and had Emma as our agent. She was brilliant. She kept us informed throughout the process and was very helpful. She answered any queries we had promptly and made the process of house moving as stress free as it can be.
1/5
GoogleExtremely rude, extremely unhelpful staff. Atrocious communication. Spent 1.75 million with another agent in the same area instead. Purely because we did not want to deal with these horrors! This is why people hate estate agents. Avoid!
Dear Sarahs Cottage, We apologise for any negative experience you may have had with our staff. However, we could not locate any record of your interaction with our company. We strive to provide exceptional customer service and effective communication to all our clients, and it is disheartening to hear that you found our staff rude and unhelpful. If there was a miscommunication or any other issue, we regret that it occurred and would have appreciated the opportunity to address it with you directly. Our goal is to ensure a positive and smooth experience for everyone who works with us. If you would like to discuss your experience further or provide us with more specific details about your interaction, please reach out to us directly. We are committed to addressing any issues raised and improving our services.
3/5
GoogleNot a good experience. They act like they are doing you a favour in showing you the property, are rude about upselling mortgage services, and couldn't even be bothered to spell our names correctly. They also don't especially like dealing with Londoners, it seems. Your mileage may vary as they have a fair bit of the market around Maidstone, but we had higher expectations.
I'm sorry to hear you were not entirely happy with the service received when viewing a property through our company.
5/5
GoogleMy wife and I have been very pleased with the service we received from Emma and her colleagues at Fine and Country. They have always been available to answer any queries in a friendly and professional manner.
5/5
GoogleVery pleased and satisfied in the professional way the staff managed the whole process from conducting viewings, negotiating sale price and their continued hands on approach to progressing to completion. Felt very supported.
3/5
GoogleCould have been more dilligent in verifying the details of a property. Needed lots of chasing up to resolve issues during conveyancing. Maybe great for a vendor, not sure about for the buy side.
While we are very glad that we managed to facilitate a successful purchase for you, we are sorry to learn that you feel our service to have been anything but helpful and professional. Unfortunately, the process of buying a residential home in the U.K. is not an easy one, with many unforeseeable issues being unearthed as the sale progresses. While we pride ourselves on offering support to vendor and purchaser alike, we are not unfortunately able to undertake the legal aspects of the process as we are not ourselves qualified solicitors. None the less, we hope you are enjoying your new home and wish you all the very best for the future.
5/5
GoogleMichael and his Team did a great job selling our house. Hard work and enthusiasm along with excellent communication made them a joy to deal with. Yes they were a little more expensive than other agents, but were worth every penny.
Michael and his team are excellent communicators and work hard to ensure every effort is make to ensure a sale proceeds to a successful exchange in a timely fashion. I'm pleased you felt our service represented good value for money.
5/5
GoogleAmanda at the Uckfield office has been absolutely fabulous throughout our purchase and has helped tremendously to make the process easier.
Amanda and the Uckfield team will be delighted to receive your 5 star review regarding the service provided. I'm also pleased that their efforts helped to make the process easier.
5/5
GoogleMany Thanks to the team at Fine & Country, for their expertise and guidance. They helped us to achieve the price we wanted during difficult times. We would highly recommend them.PositiveResponsiveness, Quality, Professionalism
We have a vastly experienced team at Fine & Country who will are keen to offer guidance to buyers and sellers alike. A lot of our business is due to recommendations we would be grateful if you would convey your positive experience with friends and family. Thank you
5/5
GoogleWould highly recommend using Fine & Country. All the staff were very professional, helpful and responsive.
4/5
GoogleFine & Country were really helpful with our house purchase. Really professional and friendly. Would highly recommend!!PositiveQuality, Professionalism, Value
Thank you for taking the time to leave us a positive review. We hope you will be happy in your new home.
5/5
GoogleFound F & C to be very professional and willing to go the extra mile to successfully market a unique property.
4/5
GoogleNice food, but you need to check the bill. Not always all offers counted correctly
1/5
TrustpilotWhat a diva!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fine and Country's West Malling office has 50 reviews across two platforms: 45 on Google, 5 on Trustpilot (across the whole business).
Fine and Country West Malling is rated 4.3 out of 5 across all 50 reviews, and 4.6 out of 5 on Google from 45 reviews.
Fine and Country West Malling, 28 High Street, West Malling, ME19 6QR.
