Oakhill West Hampstead reviews

★★★★★ 1/5

Google

Oakhill are by far the worst property agent I’ve ever had the misfortune to deal with. 1. Communication between management agency and leaseholders is mostly non existent, abrupt and incomplete. There is zero satisfaction with the service provided by Oakhill. 2. Charges are unclear, payment dates and milestones are not set until they land. Insurance for some reason is treated separately and they refuse to provide legally obligated info related to service charges and what they have done with the money. 3. Generally the standard of service is rock bottom, the people quality and training are sadly lacking, which isn’t surprising given this is a competitive market place with lots of large players that know what they are doing. 4. Oakhill play little to no active role in the management of the building, in dealing with tenant issues / challenges such as construction work and maintenance of the common areas. Where issues arise with building works there is no evidence of a dispute policy or complaints process. There is zero proactivity. 5. Their infrastructure for service is non existent e.g for other agents there is an app or website login for support - Oakhill have no such infrastructure, other than sending them emails which rarely get a timely reply as they don’t even have a shared mailbox so all luck of the draw if you ever get a response. 6. Oakhill work with a rip off third party company to bully leaseholders into paying extortionate charges. A late payment due to them not invoicing results in a £1k legal bill. 7. Looking at their companies house disclosures this is a tiny company that has experienced problems over the years with a displacement request in 2018. Unsurprising given there is no structure, systems organisation. As both a landlord and a leaseholder I’ve never seen such a serious set of failures like it, my personal view would be “avoid at all costs”.

Daniel · 4 January 2025

★★★★★ 5/5

Google

During a very stressful time looking for a flat to rent I straight away wanted to contact Oakhill Residential due to a previous great encounter with Mia. On this occasion she put me in touch with Jade who truly went above and beyond to help me and my flatmate. She was available at all times when I had questions and made it all that little bit easier. Jade was great from start to finish & I would highly recommend Oakhill & will be using them again should I require assistance in the future.

Nikki · 25 November 2024

★★★★★ 4/5

Google

Jade was FANTASTIC! She helped me and my partner get our dream rental. Quick and helpful communication. She helped restore faith in agents after a horrible experience elsewhere, its save to say I will turn to Jade in the future. If I had to put my finger on one thing it would just be that we were told the property would be deep cleaned. Although it was very clean compared to previous places I have lived when we arrived, all shelf's needed a clean and the oven along with the bottom of one of the showers needed a good scrub! But it was a quick clean and then everything else is just PERFECT! We are very happy! Thanks OAKHILL!

Renée · 9 November 2024

★★★★★ 5/5

Google

It’s always a pleasure dealing with Oakhill Residential. They are professional, easy to work with, and consistently go above and beyond to ensure everything is handled promptly and efficiently. I’ve worked with Sam Levy for several years, and his communication skills and problem-solving ability are truly second to none. We greatly value the relationship and look forward to working together for many years to come.

Callum · 16 March 2026

★★★★★ 5/5

Google

I had many difficulties finding a reliable management company for small residential blocks, luckily we found Oakhill , it was a breath of fresh air , as they started immediate remedial work for all the issues which were inherited from the previous company, thanks to Sam Levy who has been extremely supportive and professional.

Farah · 16 March 2026

★★★★★ 5/5

Google

Oakhill has delivered great service. We've found communication to be efficient, and attention to detail when it matters. They've delivered high quality service. Gaia Goodman is knowledgeable, efficient, and always willing to go the extra mile to make sure things are handled smoothly. Sam Levy, has been exceptional. He ensures issues are resolved, while delivering clear communications and consistent service. We've been very happy working with them.

Amir · 2 September 2025

★★★★★ 5/5

Google

Dealing with Oakhill Residential has been smooth and effortless from start to finish. Special thanks to the Block Management team, who are consistently responsive, helpful, and a pleasure to work with.

Mariana · 16 March 2026

★★★★★ 5/5

Google

Mia Harris was very helpful when viewing and organising the lease for our new home. She was very responsive and was proactive in keeping us up to date with progress, and helped a lot with minor queries after the move, even responding to my question about the smart home features on a Saturday night!

Morgan · 10 August 2025

★★★★★ 5/5

Google

I rented a flat via this company, it was a pleasure, our manager Cassie was very nice and helped us to get through the process

Anna · 2 April 2026

★★★★★ 5/5

Google

I am delighted to be working with Oakhill Residential. Since they have taken over our property management, everything that was previously an absolute nightmare, is getting solved easily. Sam Levy, our manager, is fantastic at keeping on top of things, ensuring requirements are met and has gone above and beyond to help us sort issues with the property. The communication is also excellent and frequent. I cannot recommend them enough.

Devika · 16 March 2026

★★★★★ 1/5

Google

The service could not be worse than what Oakhill provide. It is a mystery where the service charge goes when there is no attention to basic upkeep of the building, including an insecure/broken front entrance, dirty carpets and walls and leaks which go unattended to. There is complete lack of accountability with building upkeep and maintenance though they are very much on top of collecting their charges! Appalling service.

Tej · 18 June 2022

★★★★★ 5/5

Google

Mia was the agent who dealt with my case. She was professional, prompt on communication and hands on with my concerns. I am happy with the service I was provided.

Ali · 16 December 2025

★★★★★ 5/5

Google

Mia Harris was absolutely fantastic in helping me find my new home. She was incredibly responsive, supportive, and made the entire process smooth and stress-free from start to finish. I truly appreciated her clear communication and dedication throughout. Thanks so much, Mia, I’m loving the new place!

Sabrina · 6 June 2025

★★★★★ 5/5

Google

We have just completed on our new house in West Hampstead and we could not have achieved it without the dedicated help of Zac Coon and the outstanding services from Oakhill Residential in Fortune Green. Zac went above and beyond to achieve our dream, and was always on hand to give us advice. How refreshing to find an agent in North West London who is truly dedicated to finding people & properties that match. Highly recommended!

Saskia · 18 February 2024

★★★★★ 4/5

Google

No engagement condescending I have now spoken to Sam Levy and discussed the issues. I am grateful that he called me and I am satisfied with the updates provided

John · 2 April 2026

★★★★★ 5/5

Google

Mia was great from the day of the viewing to moving in. Very quick with communication and overall a good experience. Thank you.

Harriet · 16 December 2025

★★★★★ 5/5

Google

At Oakhill I found the flat I was looking for at the moment I most needed! Mia was the one helping me all the time, since the viewing, always being prompt to answer all my questions, to clear all my doubts… she was super patient with my timetable to sort things out. Once I told her I wanted to the rent the flat, she did stick with me and we made it. She was kind, nice, helpful and very active, hard worker! And it didn’t end with the contract signed… after I moved in she kept helping with some stuff from the Flat, as accorded and it’s been great living here knowing that Oakhill and specially Mia will be there so we can sort things out together.

J · 18 June 2023

★★★★★ 5/5

Google

We used Oakhill Residential in the last few years and it was so easy Working with them- especially with Mia as she was fantastic in helping us to find the property and working with the landlord during our tenancy. She gave us all the information we needed and she was very efficient and effective in her role which made the process very easy for us. For anyone looking into finding a new property- we highly recommend Mia!!!

Emily · 18 June 2023

★★★★★ 4/5

Google

We had a great experience with Oak Hill, Mia was incredibly responsive, accommodating, and went above and beyond to meet our needs. Her dedication made the process smooth and stress-free. However, we couldn’t give a full 5-star rating …

Annie · 16 April 2025

★★★★★ 5/5

Google

Mia was amazing and made the whole moving process a breeze - she was always responsive, answered all of our questions and was always there to support! …

A · 16 July 2025

★★★★★ 5/5

Google

Absolutely fantastic experience with Oakhill Property! Mia was amazing from start to finish-so helpful, efficient, and proactive. She made sure we secured our dream apartment and handled everything seamlessly, getting us moved in and all … More

Levi · 26 March 2025

★★★★★ 5/5

Google

It was such pleasure to deal with Mia Harris and the team over at Oakhill Residential during the process of our house hunt and move in. The entire process of moving in was handled so efficiently and stress-free that I can say I encountered 0 complications. Any concerns I had prior and after our move in were quickly dealt with thanks to their responsive team. Overall, Oakhill are a superb estate agents and I would highly recommend them to anybody looking to find their new home.

Karim · 18 June 2022

★★★★★ 4/5

Google

I had a very smooth experience finding my apartment whilst I was abroad. Mia Harris helped me a lot by doing the virtual viewing, furnishing the apartment and taking care of everything in time for me to move in. The apartment was exactly like she had told me it would be, no surprises there. She was also very supportive and prompt in resolving issues that had arisen during my first week of tenancy. Would highly recommend Oakhill Residential and in particular Mia Harris.PositiveResponsiveness, Professionalism

Karen · 24 August 2021

★★★★★ 1/5

Google

Avoid if you want to buy! It seems that for selling property, Oakhill is great to sellers. However, my partner and I are looking to buy and so far have experienced nothing but plain rudeness, arrogance and poor customer service for the buyer part from Oakhill. The sales rep expected us to send personal sensitive information - to be shared with third parties! And if that wasn’t enough, they then came back with even more ridiculous requests. We had however provided proof of enough funds. Now keep in mind, this was all before he even showed us any properties at all. We informed the sales rep that these additional requests were ridiculous at this stage. He never got back in touch. For reference, we have purchased (and sold) several properties in the past 10 years, so we roughly know what is needed and how it works.

Melina · 18 June 2023