Trusted Agent profile · West Hallam

haart West Hallam reviews

4.4

★★★★★ Great

48 reviews across 2 platforms

Ilkeston, West Hallam, DE7 6LN

haart's office in West Hallam, at Ilkeston, is rated 4.4 out of 5 across 48 reviews on two platforms, including 46 Google reviews rated 4.4.

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4.4 / 5

46

Reviews on Google

This office

Facebook logo

5.0 / 5

2

Reviews on Facebook

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the West Hallam office, from every platform, shown as written. First names only.

5/5

Google

I would like to share my experience with Haart estate agents Hucknall...may I say this is a first class highly recommended service...in particularly I would like to thank Henry Tillman for helping me with my move...extremely professional and polite gentleman... Many thanks indeed. Malcolm Smith

Malc · 16 March 2026

Agent replied · 16 April 2026

Hi Malcolm, Thank you for your lovely review! From Henry and the Haart team :)

5/5

Google

From going on the market and up until when the property sale completed, around six months later, Isabella was always pleasant, helpful and patient (despite what must have seemed like my endless phone calls) and I would have no hesitation I recommending her to anyone.

Colin · 16 February 2026

Agent replied · 16 April 2026

Hi Colin and Mary, Thank you for your lovely review and we are glad to hear you had a good experience with Isabella. Many thanks - Haart of Ilkeston

5/5

Google

From our first meeting I knew Nicola Hinitt was going to be the estate agent for us. Nicola made us feel that our property was special and that she would give 110% to get a buyer. We agreed an offer just a little off the asking price after a couple of days of being on the market. Would fully recommended.

Tina · 27 September 2025

Agent replied · 26 December 2025

Thank you for your lovely review! Kind Regards, Nicola and the Haart team :)

1/5

Google

I would strongly advise against asking Haart to value your home unless you are certain you want to work with them, because in my experience, the follow-up was extremely pushy. We listed our property with another agent on a Tuesday; by Thursday, Haart called asking how our sale was going. I explained it had only been on the market for two days and we already had two viewings arranged. Despite this, the caller was very persistent about visiting our home to discuss how Haart could “help” us sell. I politely declined and confirmed that we fully trust the agent we appointed. A couple of weeks later, I received yet another similar phone call, and again had to repeat the same points. This evening, I arrived home to a handwritten note from “Nicola” claiming Haart had a potential buyer for us and asking me to call. I tried, but no one answered. I have since emailed them requesting that they stop all communication. After reading the fine print, I also learned that Haart charges a fee for this “service”, one I never asked for in the first place. In my experience, this behaviour comes across as overly aggressive and profit-driven rather than genuinely helpful. Definitely not the kind of approach that makes me want to work with them.

Racheal · 28 November 2025

Agent replied · 26 December 2025

Hi Racheal, We take all feedback seriously and would like to address the points you’ve raised. I can see Nicola came to value your home in May and has since made no contact to push you to use Haart to sell your property. The calls you have received will have been from our head office when trying to generate business as all agents do. Apologies you received a letter, this is not a handwritten letter from Nicola but a canvassing technique to help our buyers and vendors looking for properties in certain areas (these are not address specific so will have gone to many properties in your area). In regards to the fee, the small print confirms if you were to go ahead with ourselves and the potential buyer we have there would be an agency fee as there is with every estate agent, this is no sale no fee and not applicable if you aren't using us as your agent. I hope this clears some points up and thank you for taking the time to leave this review.

3/5

Google

If you use Haarts recommended solicitors please look at the reviews for them on Trust Pilot.I would have given Haarts 5 stars but I didn’t have a good experience with their recommended solicitors,surely Haarts have seen these reviews and therefore wouldn’t recommend.However, Hollie Ashley at Haarts was brilliant! She reassured me and kept me calm throughout the selling process and is a great asset to Haarts, brilliant customer service, thank you Hollie.

Lee · 11 October 2023

Agent replied · 24 August 2024

Hi, Thank you for taking the time to leave us a great review about your experience with us! Your comments have been noted and passed aong. Kind regards the team at haart

5/5

Google

We turned to Haart after we had our property listed with another estate agent for several months with only one viewing. Nicola from Haart marketed our property with great expertise and a real knowledge of the property market. She took a really professional set of photographs which were far superior to the previous estate agent’s. Once placed on the internet the house sold within four days. Nicola was always helpful including after we Sold Subject to Contract and was an important link between us and our buyers when solicitors were slow to respond. She also showed prospective buyers around our house when we weren’t able to be in due to work commitments. We throughly recommend Haart and Nicola. I don’t think any other estate agent could match for their professional and highly competent approach.

I7275 · 11 October 2022

Agent replied · 24 August 2024

Hi, We value our customers feedback, Thank you so much for the lovely review! Many Thanks, haart Ilkeston :)

5/5

Google

Izzy from Haarts was extremely helpful and literally booked me in on the day that I rang as I had been let down by another estate agency. She was so understanding, informative and thorough with everything. Thank you so much Izzy. Tracey x

Tracey · 15 December 2024

Agent replied · 9 December 2024

Hi Tracey, Thank you for the lovely review. Kind Regards, Issy and the Haart team x

5/5

Google

We want to both thank you for all your help support from yourself and the team at haart for helping us with buying our first home. You've been there with all phonecalls responding to us very quickly and answering all our questions and concerns making it a smooth process from start to finish Thank you again best wishes.

Danielle · 19 December 2025

Agent replied · 26 December 2025

Hi Danielle, Thank you for your lovely review! From Issy and the Haart team :)

5/5

Google

I would highly recommend Haart Estate Agents. Very professional, excellent customer service (thanks Soraya), friendly, helpful, nothing too much trouble, great experience! I wouldn't hesitate to use Haart again in the future. Thank you.

Lisa · 25 February 2025

Agent replied · 18 May 2025

Hi, thank you for your lovely review! Kind regards, haart x

5/5

Google

We had Isabella Corten-Southern from Haart showing people around our home and helping us sell so that we could purchase our forever family home. With Isabella's help we managed to sell very quickly! Isabella was very professional and super friendly! She has been extremely helpful and efficient at keeping us up to date and chasing the solicitors for us. Very happy with the overall service, would definitely recommend.

Shannon · 11 October 2022

Agent replied · 24 August 2024

Hi, We value our customers feedback, Thank you so much for the lovely review! Many Thanks, haart Ilkeston :)

1/5

Google

Absolutely appalling experience with their Ilkeston branch. Not only were they only interested in keeping communication going until the point of having an offer accepted, when it fell through all of a sudden their number worked again. They lied to us about having other people "bidding" against us. They lied to us about the property having a previous sale that fell through. They also listed the property for a price that the vendor didn't even ask for. In the end we exchanged details with said vendor and cut haart completely out as they're utterly useless. They were more concerned with plastering their website with this house they sold, rather than actually sorting it out. We spent most of our time just waiting on them to send the memorandum of sale. Everyone was waiting on them the entire process. I do not recommend them at all to anyone and will be avoiding looking to buy any property advertised by them in the future

Claire · 11 October 2024

Agent replied · 24 August 2024

Hi, thank you for sharing your feedback and we are sorry you have not had a good experience. For us to investigate and then help accordingly could you please email ilkeston@haart.co.uk We look forward to hearing from you. All the team at haart.

1/5

Google

Awful experience with Haart. communication and organisation from them was near non existent, especially towards the end and when things were in question. Can very rarely get through to them on the phone. Have taken no responsibility in what's gone wrong, when we got advised incorrectly by them, amassing in fees to us. admitted themselves that they have no service level agreement and it massively shows advised house to go off the market 2 months ago and it's still on. Would not recommend or consider using in the future.

Ashley · 11 October 2024

Agent replied · 24 August 2024

Hi, thank you for sharing your feedback and we are sorry you have not had a good experience. For us to investigate and then help accordingly could you please email hucknall@haart.co.uk We look forward to hearing from you. All the team at haart.

5/5

Google

Great Customer service received from the team at Haart. From Nicola who was really friendly and welcoming and helped to make the initial decision to choose to sell with Haart to Rhianne who was excellent at looking after not only the sale but the purchase of my new house. Thank you for everything! you were great at communicating throughout the whole process and made the experience a good one.

Yvette · 14 March 2025

Agent replied · 26 April 2025

Thank you for your lovely review! Kind regards the haart team x

5/5

Google

A complete 5 star service from Nicola Corten and her team. Her knowledge of the market and all the processes involved is second to none leading to a sale inside 3 days! Her continued support through what has been a very difficult time cannot be understated. Thank you Nicola and your wonderful team I cannot recommend you highly enough Tony

Tony · 11 October 2022

Agent replied · 24 August 2024

Hi, thank you for your lovely review! Kind regards, Nicola & the haart team

5/5

Google

Contacted Haart after they had previously attended to value on behalf of a developer when I was looking at a part ex. Communication was good and they attended again within 2 days to discuss not just give a valuation over the phone. Issy attended on both occasions, was extremely polite, professional and came with some good evidence to back up her valuation as oppose to plucking a number out of the air. Would definitely recommend

Adam · 11 October 2024

Agent replied · 24 August 2024

Hi Adam, Thankyou for your lovely review! Kinds regards Issy and the team at Haart x

5/5

Google

Great! Rhianne was super helpful throughout our purchase, highly recommend :)

Rowan · 17 February 2025

Agent replied · 26 May 2025

Hi, thank you for your lovely review! Kind regards, haart x

5/5

Google

We had a great experience selling our property through Haart estate agents. Nicola and Isabella were fantastic with our sale and Hollie was amazing dealing with our move. They were all very professional, had our best interest at heart and communicated with us throughout, making our experience almost stress free.

David · 11 October 2022

Agent replied · 24 August 2024

Hi David, thank you very much for your sweet compliments and for leaving 5 stars!! Its fantastic to know that you are very well pleased with our service! Kind regards The Haart team

5/5

Google

Hollie was great with absolutely everything regarding us buying a house! Nothing was ever too much trouble, emails and phone calls always returned if she was unavailable at the time and she was always so pleasant, chatty and lovely.

Lydia · 25 August 2023

Agent replied · 24 August 2024

Hi, thank you for your 5 star review. Kind regards the haart team

5/5

Google

Isabella has been fantastic on our journey buying our new home, from start to finish she has been on the end of the phone keeping things moving and letting us know what’s going on during the process. I’d recommend the branch and Isabella personally to anyone.

Dan · 11 October 2022

Agent replied · 24 August 2024

Hi, We value our customers feedback, Thank you so much for the lovely review! Many Thanks, haart Ilkeston :)

5/5

Google

Hollie was great with absolutely everything regarding us buying a house! Nothing was ever too much trouble, emails and phone calls always returned if she was unavailable at the time and she was always so pleasant, chatty and lovely.

L · 11 October 2022

Agent replied · 11 October 2026

Hi, thank you for your 5 star review. Kind regards the haart team

5/5

Google

Nicola was a pleasure to work with, prompt and always able to assist. She sold my house on the first day and for full asking price. I can't really ask for more than that. Would 100% recommend Haart and Nicola, exceptional service.

Paul · 11 October 2021

Agent replied · 24 August 2024

Hi, We value our customers feedback, Thank you so much for the lovely review! Many Thanks, haart Ilkeston :)

5/5

Google

I would highly recommend Nicola at Haart Ilkeston. Nicola was friendly, approachable and very efficient. She arranged viewings quickly and my house sold in a week. She is good at communication, which is so important in helping a sale move forward.

Samantha · 11 October 2021

Agent replied · 24 August 2024

Hi, W e value our customers feedback, Thank you so much for the lovely review! Many Thanks, haart Ilkeston :)

5/5

Facebook

I would definitely recommend Nicola at Haart Ilkeston. Our house sold in a week. She is always willing to answer any questions or queries you may have and she fully supports you in the process of selling your house.

Samantha · 7 February 2021

Agent replied · 16 June 2024

Thank you so much❤️ I'm so glad we were able to sell your house so quickly for you ❤

5/5

Google

just a note to say thank you to saraya rankin for her help in trying to secure me a house i wanted to buy, unfortunately i didnt get it but this young lady really went the extra mile for me, it was such a pleasure to see such a young woman acting so professional, a great future ahead for this girl, thank you again. mark draycott,

Mark · 11 October 2022

Agent replied · 24 August 2024

Hi, We value our customers feedback, Thank you so much for the lovely review! Many Thanks, haart Ilkeston :)

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