Allen & Harris Dumbarton reviews in West Dunbartonshire

★★★★★ 1/5

Trustpilot

Don't trust Allen & Harris!

Awful service by Allen & Harris. Booked in 2 viewings back to back with them... got there and no one was around. When I called, they told me that the second property had gone already and that someone should have rang me and cancelled the whole appointment (I guess they'd just decided not to do it?!). No one had and they had no answer for why that was the case. The woman on the phone was nice and offered to drop everything and come out to me in around 15 mins but I had other viewings booked in and had to move on.They also said they'd keep in touch with me about new properties coming on the market... I was keeping an eye out and saw various new ones that were suitable and never heard a peep from them.

Kelly · 13 February 2019

★★★★★ 5/5

Trustpilot

Rob Watson was very accommodating

Rob Watson was very accommodating from start to finish and answered all the questions in an email shortly after, 10/10 service!

Zeb · 11 January 2022

★★★★★ 5/5

Trustpilot

Kate n Katie were fabulous house sold first day

Kate n Katie were fabulous, exceeded all my expectations, house sold on first day with this stoke Gifford office in Bristol , also the recommended solicitor - Howells , agin outstanding.

Mark · 2 February 2019

★★★★★ 5/5

Google

Bought my first home with the brilliant help of Brogan McKay, the mortgage adviser, at Allen and Harris Dumbarton. She made the sometimes confusing process quick and easy and was constantly available throughout this busy time. Would definitely recommend.

Megan · 17 April 2021

★★★★★ 1/5

Trustpilot

Very Bad Experience

On Friday 29 April we went to Allen & Harris (A&H) to arrange the sale of our house and paid the required marketing fees. Over the weekend we changed our mind and went straight back to the branch at 10am on Monday 2 May (bank holiday) to cancel. We were told that “as nothing had happened yet (i.e. the photographer/surveyor were not arranged), we would be entitled to a full refund”. We spent the next 8-9 weeks trying to get our money back but were continually fobbed off with excuses and lies...the system is down…it should be paid soon…it should be in your account in a few days…it will take 3-5 working days…, none of which happened. Despite 12-15 emails some of which were not replied to, several phone calls and visits to the branch, the delay in paying this refund just got longer and longer. We asked for the contact details of a senior person with whom we could register a complaint but this was never provided. On Friday 17 June we contacted Resolver, an online consumer complaints company and raised our complaint through them. They emailed our complaint to A&H customer services department in Leighton Buzzard. (At no time did the branch inform us that such a place existed.) A member of staff from this department then started to communicate with us trying to resolve this issue by expediting the payment of our refund. This involved yet more emails and phone calls. However, even then on one occasion they did not call us back when promised. Eventually, on 28 June (58 days after we cancelled) we at last received our refund in our account. This whole fiasco proved to be very frustrating and stressful and if this is an example of A&H’s customer service, we are very glad that we changed our mind when we did and did not proceed with our sale. I will be relating this whole saga to as many people as possible to highlight the way we were treated and the ridiculous delay to payment of a refund which should have been accomplished in days as originally promised, not months. We would definitely NOT recommend this company to anyone.

Ivan · 12 July 2016

★★★★★ 5/5

Trustpilot

Coped with the seller from hell

A&H had to deal with one of the most difficult, awkward and obtuse sellers ever, my ex-wife. Despite her offending most of the team, they stuck with it, through thick and thin, and pushed the sale over the line. They were always brilliant, friendly and professional with me. Big kudos to Charlotte and Michelle for putting up with the terrible treatment, you never gave up! Thank you so much!

Derren · 28 July 2021

★★★★★ 5/5

Trustpilot

Above and beyond expectations

I could not recommend Allen and Harris, Clarkston highly enough to anyone swithering about who to sell their house with. The team in Allen and Harris have gone above and beyond my expectations. Attentitive, professional and friendly, I can't thank them enough for selling my house so quickly and the dedication they have shown towards my house sale. Thank you! If I move again, I'll have no doubt who to sell with.

Denise · 29 October 2020

★★★★★ 1/5

Trustpilot

Terrible Service

When it comes to honoring commitments and customer service, Allen and Harris is the worst company to deal with. I've paid for my lease agreement but for the past 4days, it hasn't been treated. I've called more than 20times but no one is picking up. Seems they close by 12noon everyday now. Terrible Terrible bunch. Wouldn't recommend them.

BolajiAkerele · 4 August 2022

★★★★★ 1/5

Trustpilot

They are scammers

They are scammers. We paid a holding fee for a property to move on the 12th. They told us no on the 10th and kept our money £279. It is clearly a tactic they use since agency fees are gone. You let people pay a holding fee then tell them no and keep their money.Please don’t go for them. Scammers

Ali · 10 November 2021

★★★★★ 5/5

Google

We had the help from mortgage advisor Brogan to help assist us with buying our first home. As first time buyers it was very daunting for us but from start to finish Brogan done everything to help us talked us through everything to make sure we understood clearly. So professional and helped our journey be a lot easier and stress free. Would highly recommend her!

Carla · 11 October 2020

★★★★★ 5/5

Google

Brilliant experience from start to finish. From Mark's initial valuation and getting the sale setup, to Emily managing the sale and keeping me updated, I found the process effortless. Allen & Harris were not the cheapest (but nowhere near the most expensive), but the package they offered was by far the best value for money. I wouldn't hesitate to go straight to them in future.

Mark · 11 October 2020

★★★★★ 1/5

Google

Would give 0 stars but not an option. Our house sold in a week. We were given no advice nothing. The buyers were taking their time we were constantly chasing for updates advice. 17 weeks later estate agent quits buyers pulls out. Would not recommend.

Lorraine · 24 March 2023

★★★★★ 1/5

Trustpilot

Avoid this Company like COVID -19

I made a offer and it was accepted by the Agency in Southmead but after few days they say they Received another offer and my offer is invalid and they known the Rules and according to them the Buyer (myself)is not a Costumer for them Very very bad Costumer service Stay away from this Company for buying or for selling

Prasad · 12 February 2021

★★★★★ 1/5

Google

Completely ghosted by mortgage advisor Heather Lindsey. Very unprofessional in her role and gives Allen & Harris company a bad name. Spent most of our appointment talking about herself.

Paula · 23 March 2024

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional. I strongly suspect they sold their clients' ID information. Do not trust them with any ID documents and avoid at all costs!

Wong · 1 June 2024

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company, refusing to organise viewings because we refuse to register with full details, no estate agent is a member of any professional governing body, so why trust them with your personal data, i asked them to sign an NDA agreement, they refused to sign, knowing this, i now know they would sell and abuse my personal infromation, Avoid!!

G · 13 August 2020

★★★★★ 1/5

Trustpilot

Is the worst experience ever

Is the worst experience ever , bad communication, manipulation, on the advertising was a no chain , after signing the contract and paying servy, lower ecc, I been told chain on hold , called 100 times no answer back , not at all serious, deserve minus star , avoid if you can ,con agency

Eman · 15 June 2021

★★★★★ 5/5

Google

I recently bought my first home with the help of Brogan, the mortgage advisor. She was very helpful and made the entire process go with ease, I would highly recommend her to anyone who is considering to buy especially first time buyers as she is very patient and understanding throughout the process.

Chloe · 17 April 2021

★★★★★ 2/5

Google

Don't trust these guys with your home I trusted the photographer to come in and put my landlord's flat up for let and when I came home my house was opened to the world, if you use these guys don't trust them in your home alone

Marc · 17 April 2021

★★★★★ 5/5

Trustpilot

Absolutely Excellent service

Absolutely Excellent service, within 2 weeks of going in to ask to find a flat to rent have moved in and very happy with them

KIERON · 4 August 2023

★★★★★ 1/5

Trustpilot

Allen & Harris Albany Road- rubbish

Allen & Harris Albany Road, cant valuate houses. Most lower priced houses all Standard £160,000 despite condition of property. Not good if your selling immaculate house, and same price as one that needs totally renovating in same/similar area. Insulting to selkers of nice properties

Serip · 16 September 2020

★★★★★ 5/5

Trustpilot

Really lovely staff with great customer…

Really lovely staff with great customer service. Very good communication over email and the phone. Bought my first home through them and I couldn’t have asked for a better experience

Lily · 3 November 2022

★★★★★ 1/5

Trustpilot

Awful state agents

Awful state agents. They are so greedy and racist. They never gave back our deposit fee.

Rennymar · 15 November 2023

★★★★★ 5/5

Google

It looks like an Estate Agent's you can rely on.

Martha · 23 March 2024