Romans West Drayton reviews

★★★★★ 5/5

Google

I needed a place fairly quickly and David Muazhendi was very helpful with arranging viewings at short notice and being very flexible to accommodate my needs. He was also extremely friendly and professional, and kept me up-to-date with steps throughout the process. I would highly recommend him if you are looking for a property in the area. Since renting a property, my property manager Mohammed Rajpute has been very responsive and helpful with all of my queries/issues - ensuring that issues are dealt with as efficiently as possible through frequent communication with the landlord/relevant people.

Aneesa · 24 August 2023

★★★★★ 4/5

Google

I’ve been letting my flat out via Romans for the past 2 years and I’ve been very happy with the service. Mo from the management team provides an exceptional service, he is responsive, keeps me updated on the progress and helps to resolve any issues as soon as possible. I feel confident working with Mo, I trust he is dealing with the matter and I would recommend him for management services. Previous review: I am really pleased to have decided to work with Romans. My property was let within a month of being assigned to them and whole experience has been professional, responsive and attentive to my needs as a landlord. Alf runs a great team and is great to work with. Miki was also very proactive, responsive and extremely professional. I highly recommend Romans. Thank you all so much.PositiveResponsiveness, Quality, Professionalism, Value

Seema · 24 August 2023

★★★★★ 5/5

Google

We had just moved in this days as we are a  big family, and was strugling for 4 months to find a good place which has to be a new home for us which suits our requirment. And that was finally got it through Khurum and Melanie and their team. Had requested to Khurum when went for viewing is it be possible to move in with a 7 day with necessary requested work to be done, and Khurum made it happened, and always communicated through phone calls and email of progress till we moved in, even gave proper advice and sugestions for procedure if garbage dispossal as we were new to this Borough system was diffrent from where we moved out. And Melanie too clearly comunicated through emails all the paperwork. Really hats off to this Romans team. What a teamwork, Really Appreciate and Thanks.

Johnson · 24 August 2023

★★★★★ 5/5

Trustpilot

Great quality

This is a great company i have bought a lot of clothes over the years mainly dresses and Tunics Always very good quality fit always on point Never had a problem with anything would highly recommend

Patricia · 31 August 2026

★★★★★ 5/5

Trustpilot

Moving in Bracknell

I have recently rented a property in Bracknell which is managed by Romans. My heartfelt thanks to Donna-Marie Brant, Charlotte Travers, and Salome Correia and who have been incredibly proactive throughout the process. Donna-Marie Brant, the property manager displayed great professionalism and attention to deal with all my concerns to move in the new address. In addition, I am grateful for her quick response to all of my queries with prompt solutions. Charlotte Travers addressed all my queries with a great level of patience while viewing the apartment, as well as with post-viewing correspondences which was really nice. Salome Correia was very helpful during the documentation processing stage.

Atiqur · 3 August 2023

★★★★★ 5/5

Trustpilot

Very good service

Simon was excellent in communication & so helpful getting us the property we wanted.

Valerie · 9 February 2026

★★★★★ 5/5

Google

I've been with Romans for a few years now, and have recently been looking for a new property. Glen has made my property search really enjoyable and assuring, he has been friendly, fun and professional and couldn't recommend him anymore !!! Glen and his co worker Cameron even helped me throught the referencing process and made it really smooth. Thanks guys.

Matt · 16 February 2026

★★★★★ 1/5

Google

If I could give zero stars, I would. My tenancy ended on 8th August and by law Romans should have returned my deposit or confirmed deductions by the 18th. Instead they waited until 15 minutes before close of business on 20th August (just before a bank holiday!) to suddenly invent “cleaning charges” and delay my refund. This isn’t the first time, every time Romans owe me money they play the same dirty game: ignore, delay, then make up excuses at the last minute. They hide behind their “complaints process” to buy themselves more time, but tenants like me are left stressed, out of pocket, and struggling to cover rent and bills. I paid for professional cleaning and carpets out of my own pocket, and they still had the audacity to try charging me again. Romans don’t protect customers, they exploit them. If you’re a tenant, think twice before signing with these people.

Thelma · 23 August 2025

★★★★★ 2/5

Google

James Day is the best estate agent I have ever met. He is so happy to help and careing that I don't have words to describe it. He had more faith in our success with renting a ideal flat, than we had and thanks to his attitude and motivation we are waiting to move in soon. If you think is no hope for you - just have a word with him. James, many thanks! Edit after 3.years: I need to take 3 stars because property management team is a joke. They don't answer emails, phone calls. Not sure if all team is like that or I just had bad luck with property manager. At the end I haven't got inventory report and deposit back (without any reason). I had to make a claim with TDS. So if you have other choice, don't rent with Romans or make sure Dan Henderson is not your property manager.

Magdalena · 20 June 2023

★★★★★ 5/5

Google

I just had the best experience with a letting agent I have had in a long time. Khuram was absolutely amazing from initial contact and through the referencing process ensuring every step of the way was a smooth experience . Khuram has restored my faith in the front line of letting agents and I would recommend him to anyone looking to rent their property out as your tenants will be in good hands . He also has a great taste in suits ; very smart 👍🏽 Thanks Khuram. From Layan Adam

Layan · 20 June 2023

★★★★★ 5/5

Google

I have done my first ever letting of my property. Khurum has been absolutely incredible. He has supported me, guided me and been there when I've needed to ask further questions. His professional attitude and communication is second to none. Romans is a very professional company and stood out the most when I was searching for someone to let my property. I would highly recommend them. And Khurum has been amazing - can't praise or thank him enough. I'd put ten stars if I could !!

Yvonne · 20 June 2023

★★★★★ 5/5

Trustpilot

Great experience & staff in Caversham

Our contact Chloe from the Caversham office has been fantastic. Super helpful and always responds to emails quickly with all the info we need. The systems and technology Romans use has made the whole application & paperwork process really simple & seamless. When we did have a technical issue at one stage, Chloe went out of her way to resolve the issue as quickly as possible.

Carla · 16 April 2024

★★★★★ 5/5

Trustpilot

Thank you Freya Wild

I want to say a huge thank you to Freya Wild, who was the agent who helped me and my partner find our new flat. It was a long and tricky process, but Freya was kind friendly and extremely helpful during the entire thing. She was always on the other end of the phone and email, and was always there whenever there was an issue that needed sorting. Thank you so much! :)

Finn · 18 April 2025

★★★★★ 5/5

Trustpilot

Purchase of a Property

On a Positive, Sarah Thomas has been absolutely amazing. She has gone above and beyond what should be in her normal remit. Amazing communication and a 5 star service from her.The negative - Was allocated a move manager that i only heard from once and then I understand he left. Didn't use Life Time Legal in the end

Mrs · 12 August 2024

★★★★★ 5/5

Trustpilot

Smooth and professional move process

I have recently rented a property through Romans (Swindon) and I couldn’t be more pleased with their service so far. Amanda (lettings department) was incredibly helpful and professional throughout the whole process, always ready to assist me in what was needed. Regarding documentation and finalising the renting process, I also dealt with Lorraine, move manager, who was also extremely professional and helpful. Highly recommended!

Carol · 25 April 2024

★★★★★ 5/5

Trustpilot

I have been with Romans for 28 years

I have been with Romans for 28 years and they manage my Bath property. I live in Australia and rarely get the chance to visit them in person. I have always found that I they have managed my property with the minimum of fuss and dealing via e-mail has been seemless and overcome distance and time differences with no effort. My current property manager is Hayley McPhail who is very responsive.

Mark · 10 July 2026

★★★★★ 5/5

Trustpilot

Top Notch Personal Service for Landlords

Romans have been our managing agent for a coach-house in Basingstoke for the last few years. Throughout this time our property manager Denise Hurn has been fantastic. She is really "on the ball". She is fair and reasonable and acts as a fantastic interface/interim between us and our tenants. There are other letting agents to chose from but we haven't even looked because we are so happy with the service we get from Denise (I bet her retention numbers are high - hopefully she gets rewarded for that accordingly)!

Gary · 19 March 2023

★★★★★ 5/5

Trustpilot

Romans Estate Agents

First of all I would like to thank Thomas of Romans, he has done an excellent job of putting my flat up for sale, we couldn't ask for a better service, an excellent customer service with top professional attitude towards their clients, they were quick, prompt service with no delays, if you had a problem or couldn't understand something or you needed help Romans was more than happy to come round and sit with us to solve the problems, always their when you need them, easy and friendly member of staff always willing to help, now that's what I call excellent customer service.I would like to say that Romans have to be the best estate agents that we have had

Brian · 16 March 2023

★★★★★ 5/5

Trustpilot

Kimberley Garcia Jones, Senior Property Manager

I first came into contact with the Romans Property Group in Reading in August 2002, when an agent showed me an apartment, which I eventually purchased through the company. They did such of an excellent job of processing the sale, that I engaged the company to manage the rental of the apartment and they continue to do so to this day. I have worked with a few property managers during those 21 years and all of them have been good but the manager that I have worked with the longest is Kimberley Garcia Jones. Kimberley is not only diligent and professional in her work but she has an innate ability to maintain cordial relationships between myself and the various individuals who have lived in the apartment. I often ask her for advice at the onset of new Tenancy agreements and she has never failed to steer me onto the right track. I live overseas and travel a lot, therefore I am often difficult to contact. Consequently, there have been occasions when Kimberley has had to made decisions without receiving approval from me. So far by acting on her own initiative, she has always made the right decisions. I have never met Kimberley in person and even though I greatly appreciate her professionalism, it is her genuine warmth and kindness which makes her a joy to work with.

Geraldine · 9 March 2023

★★★★★ 5/5

Trustpilot

Donna always helps me get things sorted

Have been letting my property with Romans for some years. Donna Marie Brant has often been my main contact & is always helpful - sometimes I'll contact Donna & find she's not the correct person; but Donna will point me in the right direction. Donna keeps me informed when matters need to be dealt with (new tenants, legislation changes etc.) It's good to have someone like Donna in the Romans office as a contact - she always helps me out. Thank you Donna!

Adrian · 8 March 2023

★★★★★ 5/5

Trustpilot

Lovely experience with Romans

Lovely experience with Romans! Amanda was very friendly and helpful.

Hollie · 10 February 2026

★★★★★ 1/5

Trustpilot

Will do anything to get the listing

Sorry to say but you I had asked so many questions around what documentation is needed as it was my first time selling and I was only told that I needed a EPC rating. There was no care in the customer service element once I had accepted an offer. I had to then run around for 5 months trying to locate documents like the EWS1 from, Deeds and other items. If I was advised that this was needed I probably would have waited before we accepted an offer to ensure it was stress free for the buyer and myself. The agent was confident with the evaluation and ended up dropping £30K of the initial market value while the completion were selling at market value. I was just passed onto someone after I accepted an offer who I only managed to speak 1 week before my completion. If you asked me if I would recommend or use the agency again I would run in the opposite direction pay a bit more in commission as the service is better and would never recommend anyone sell through Romans.

Cleevan · 28 February 2023

★★★★★ 5/5

Trustpilot

Great experience very professional and…

Great experience very professional and customer focused, thank you Robbie you made our move stress free!

Joanne · 19 December 2025

★★★★★ 5/5

Trustpilot

Great service and communication

Romans is a really great agency in Swindon. From arranging viewing and all the procedures carrying out, all staffs are very nice, polite and replied promptly. Especially Katie, she’s very kind and cheerful while meeting us at the property for viewing. After accepting the offer from landlord, she contacted us promptly and send us the documentation quickly, quick response, eager to answer any questions when I got confused with some documents. She always shows patient and good responsibility. I will not hesitate to recommend anyone to contact Romans if they are needed to move home. Thank you again to Katie for providing any help with us!

Carol · 27 February 2023