Romans West Drayton reviews

★★★★★ 1/5

Trustpilot

STAY WELL CLEAR

STAY WELL CLEAR. I was sold the No deposit option when starting to rent a property in Sandhurst. I didn't have the full deposit money but could of gotten hold of it no problem, but what I wasn't informed of, was the NDO is non refundable & doesn't cover you for any cleaning costs or damage at the end of the tenancy. I moved out of the property 4 weeks ago & the end of tenancy report was amazing, I cleaned the house top to bottom & been ex millitrary I know what is expected. However the report says residue food was left in the kitchen cupboards, the house was cleaned to a good domestic standard, but not to a professional standard. They now wish to charge me £572 for cleaning & a paint of a bedroom wall.Romans just wish to make money out of you. Kim the property manager, is a waste of fresh air. Countless of emails sent to her, ref a problem, only 1 reply saying, I'll speak with the landlady.They are all in this to make Money. Please read the reviews before using this company.

Graham · 14 August 2021

★★★★★ 4/5

Google

Helpful with setting up viewings and responding to questions. Cherise has been very helpful. 4 stars because there was a delay in the purchasing process due to an issue with the vendors which was no shared with us initially. Overall would recommend.

Serif · 21 June 2017

★★★★★ 1/5

Trustpilot

Speechless

I spent a day of back and forth e mails and a few phone calls on a property that I would have loved to rent.I said I would like to secure the property immediately, however possible.I had more than enough money for the deposit, (I ever offered more!) but was told the landlord would prefer the ‘no deposit’ non refundable option!!Seemed odd.Regardless, I accepted and gave my info as requested.(There would have been no reason for it to be approved).The following day, early afternoon, I get an e mail saying:Unfortunately, my colleague let the property yesterday. So it is no longer available. I have only just been informed now.What?!?!? Seriously?!?!Speechless.

Andrea · 12 August 2021

★★★★★ 4/5

Trustpilot

I’ve been looking for the right…

I’ve been looking for the right property for ages. Chris Wilkins in Reading has been a constant source of support and advice. Now I’ve found a property with another agent his help and support have remained invaluable!

Gary · 14 March 2024

★★★★★ 1/5

Trustpilot

Very unprofessional and indifferent

Romans have not succeeded in selling my house after more than three months in a very strong market. I got bad advice about valuation at the beginning and have reduced the price three times. The viewing staff are very inexperienced and have a don't care attitude and I don't trust them in my house without me there as they have not left things as they found them. This is not accepted by the agent who is very defensive and unpleasant when I have asked for advice about why it hasn't sold and pointed out lack of professionalism of viewing staff and not being told whether there was any negotiation attempted after a low offer. I am locked into a contract which is longer than most others and they won't let me out of it.

Lynne · 4 August 2021

★★★★★ 5/5

Trustpilot

I want to thank the whole Romans team…

I want to thank the whole Romans team for there help and understanding. Isabella York was fantastic and went above and beyond to help.Many thanks..

Frank · 12 August 2022

★★★★★ 4/5

Trustpilot

Romans Windsor

A solid professional service. Gave honest advice regarding price/conditions of current market. Special mention to Pierce who persevered and was a constant professional even with high demands put on him from a buyer's perspective.

Gary · 3 March 2021

★★★★★ 5/5

Trustpilot

We had a property visit on saturday by…

We had a property visit on saturday by Aston Busby just want to say how lovely polite and respectful Aston was when doing our inspection.

Mrs · 8 August 2022

★★★★★ 5/5

Google

Aston has been my day to day contact for over a year now. She is very personable and professional. I would recommend Romans. Good customer service.

Jac · 20 June 2022

★★★★★ 5/5

Google

I have been served by James Day at Romans Estate Agents West Drayton. James Day is a very hardworking and pro-active agent. His approach to work is very professional and as a landlord you can always rely on him.

Adil · 21 June 2019

★★★★★ 1/5

Trustpilot

Avoid at all costs. WORST estate agent ever, they break rental laws.

Romans were the worst estate agents I have ever used in my life. PLEASE AVOID AT ALL COSTS. Look at their stars and please trust the people that have already used them. For me - we had to wait 8 months for a fence to be fixed, we got approval to have a puppy and then 12 months later, we had an angry landlord banging on our door asking why we had an unapproved dog in our home. Luckily we had evidence that Romans gave us approval but Romans did not. Despite multiple emails going backwards and forwards, they failed to record it. And just before I moved out, a random man helped himself into my house having been given a key from Romans to check out the house. We were still in the house and the tenancy was still in our name for another few days. If living a happy peaceful life is your aim - DO NOT USE ROMANS TILEHURST.

Cassie · 17 July 2021

★★★★★ 1/5

Trustpilot

These guys are liars, misleading & deceitful.

I viewed a property 6 weeks before I moved in. It seemed adequate apart from needing a coat of paint which Romans agreed.Romans insisted I take out contents insurance and they were very adamant and persistent I had it in place which made me suspicious. It has never been forced on me like this with all the other agents I've used, but it all came clear when I moved in to the flat.Move in day I was hit by a nasty smell as I entered the flat. A cat had urinated on the carpet the week before and then I saw water marks down the walls which was not present 6 weeks ago & the flat hadn't been painted as Romans agreed.An independent inventory clerk pointed out a damaged heater which needed replacing, a broken window and a few minor things which were all reported to Romans on the previous tenant’s checkout by the same independent inventory clerk , but Romans did nothing, nor did they report it to the landlord. Romans confirmed closing the windows the week before my move, but they claim the person who closed the window did not notice the very obvious issues especially being right above both windows. I reported all the problems to my local Winchester Branch and the rest of the lettings department via e-mail after I moved in because I wanted this sorted urgently before it rains but my e-mail was completely ignored.Roman’s head office got in contact a week later and the landlord came to the flat to investigate. After showing him the issues he seemed angry Romans hadn’t reported these to him but he was aware of the leak.When it rained for the first time I had water coming down the walls and dripping from the ceiling in both the living room & bedroom onto my stuff which I moved. I continued to chase Romans for weeks with very little result or concern.Three months later a roofer attempted to fix the roof for the first time which failed. The roofer returned one last time in my 6 months only to cut a big hole out the ceiling and nailed a board to the ceiling. It took 4 months to replace a broken heater and then the landlord refused to fix a window which would not fully close which was now affecting the heating. I suggested using a different roofing company for leaks but Romans confirmed the landlord insisted he wanted to continue with the same unreliable roofer and Romans never thought to point out his landlord duties & legal obligation to fix the roof promptly.A rent reduction was agreed yet still no urgency for the repairs. I continued to chase but Romans either fobbed me off or passed the blame onto the landlord. Once the landlord refused to fix the window, I reported both to Winchester City Council who issued a repair order. The landlord then refused any further rent reductions and Romans told the Council the repairs were completed which was not true. The leaks continued & the window was never fixed. I filed two complaints through Roman’s complaints department which was not fully reviewed or taken seriously. I found another flat through a different agent and gave notice to leave at the clause break. I soon discovered I failed the referencing checks because Romans gave the wrong information to the referencing company which I believe was deliberate and done in a malicious way to delay the process. I asked one of the property managers to confirm the correct info with the referencing company which she did.I moved out two weeks before the tenancy ended and on the final day when I handed the keys back, I noticed the roof was still leaking which confirmed the roof was never repaired. The week after I moved out I just happened to be walking past the flat and I noticed they were fixing the roof and doing the work they said that had been done. I filed a detailed complaint to the Property Ombudsman who supported my complaint. The investigation revealed Romans system notes which reflects they knew of the leaks & did not indicate to the contractor the urgency of the works required. The flat was in an unacceptable condition.Romans had ample time to rectify their mistakes and poor management skill but they wouldn't accept responsibility as the letting agent. Under no circumstances would I use them again!!!

J · 9 July 2021

★★★★★ 1/5

Trustpilot

AVOID them completely

AVOID them completely, the staff are so rude and don’t listen to a word you say. Been without a washing machine for days (have a baby too) they have emailed days after reporting the issue for them to tell me I need to call beko myself to sort this out. Surely they could of said that days ago when I reported it but no waited 3 days to email me…. Joke! Stay clear

Gemma · 28 July 2022

★★★★★ 1/5

Trustpilot

The romans group are just despicable!!

The romans group are just despicable!!, they are liars and cheaters just trying to con you so that they can keep your deposit money.. My partner and I had the place professionally cleaned before moving out, and now they are trying to charge us extortionate rates despite the fact that the house is thoroughly been cleaned... From what I have been reading from many others with the same experiences they keep on doing this and must now be immediately stopped.. They cannot go on trying to con and steal money from people

Lauren · 1 July 2021

★★★★★ 1/5

Trustpilot

Untrustworthy - avoid!

Untrustworthy, do not use!We were told on viewing a house that the vendor was ready to move as he had just lost a sale and needed to get an offer quickly.2 months down the line and not only is he not ready but hasn't even found a house!We have spent the last 2 weeks chasing Romans trying to get our mortgage valuation booked in and only today managed to squeeze out the information that it's not happening.We now have to retract our offer and find somewhere else when we were expecting to move in a few weeks.Extremely frustrating and disappointing, both the vendor and Romans are completely dishonest.

Morag · 28 June 2021

★★★★★ 5/5

Google

We recently letting our first rental property from Romans and Cameron Sarin initially handled with us. She has been very polite, professional, organised and quick to respond since we met her first. I have found it easy to communicate with them and a special thank you to my property manager Mohammad Rajpute.

Suthija · 21 March 2024

★★★★★ 2/5

Trustpilot

Overvalued house to get business

Overvalued our house by 35000 then when they won the business we had for reduce it all within a week. I guess doing that is the only way to win business due to the fees being so much higher than everywhere else. When had any queries got re-directed to a call centre as apposed to the branch and was treated like their work was done. Can get a lot better rates elsewhere don’t bother if selling!

Zoe · 21 February 2022

★★★★★ 1/5

Google

I own a property underneath a property Roman's rent out, 3 weeks I've waited for a plumber to turn up to fix a leak in the bathroom coming from the flat above only to be told by their plumber today he hasn't fixed the leak because it's the seal round the bath and he will report back to Roman's back to square one! I have left various messages on their answer phone not one call returned I keep emailing them and get a poor response it has always been the same over the years! 6 times my ceiling has come down due to the incompetence!! DO NOT USE THIS COMPANY

Deborah · 20 June 2021

★★★★★ 1/5

Google

Very bad experience, probably just from a young/unexperienced staff, which regarding my enquiry about an ad called me and start questioning me about my personal life and career!!! He doesn’t know how to make sure about guaranteed rent payments without asking about my personal data! They should know that if someone is looking to rent a place, they can’t judge him as broke or anything like that. I am more than happy to ignore very good flat but not letting some one behave me like that. Hope they can provide better training for their staff to avoid this kind of situations...

Mo · 20 June 2021

★★★★★ 1/5

Google

If I could rate Romans less than 1 star I would because honestly right now I am so livid. I have had no contact whatsoever from my property manager Dan Henderson. I have called MANY times both to his number and to the branch’s number and have had no luck at all. However I am receiving emails about arranging an engineer to come over to the property to update the gas or electric certificate. I am never late with the rent and am even early sometimes. I have a 2 year old son - there is a foul smell coming from the decking in the garden that gets worse over Summer. This has already been raised several times but again no resolution. We have had a leak from the toilet upstairs causing the ceiling in our living room to be damp and even has a large crack with a dip in it. If it falls through there would be an even bigger problem for you guys which is why I raised it initially almost a year and half ago. Covid has slowed things down at the beginning and that was understandable however people have come over, looked at problems and not come back. That’s awful!! I need to be contacted immediately in regards to our issues with the property.

Em · 20 June 2021

★★★★★ 5/5

Google

I am very pleased with the outstanding service I received from Romans Estate Agents. My rental property had been sitting empty for over a month due to my previous estate agents not being very proactive in finding me a tenant. I contacted Romans and the next day Alf came to my property and gave me really good recommendations on getting it marketed right. Alf put the listing on the website that day and I had 6 viewings just within 24 hours of my listing going live. Miki helped find the right tenant for me and also made recommendations for who would be best suited which I found very helpful. I was informed every step of the way until my tenant moved in. I am so happy with the help and service I got, and I would definitely recommend Romans to anyone looking to rent out their property as they are by far the most professional and helpful estate agents I have used.

Bal · 20 June 2021

★★★★★ 5/5

Google

I had an excellent experience with Romans Letting & Estate Agency West Drayton. I was lucky enough to have been under the wings of Mr David Mauzhendi​. He is a person that shown professionalism during each step of the renting process. I love how he clarified to me and my partner what we need to do to tent the property, how it will look like and how long it will take. I highly recommend contacting David if someone considering moving as it is hard to meet such an easy-going and supportive person that is determined to do his work on a high standard while being ready to answer tons of question with a smile.PositiveProfessionalism

Magdalena · 20 June 2021

★★★★★ 5/5

Trustpilot

Saffron was extremely helpful during…

Saffron was extremely helpful during the viewing of the property. We highly recommend Romans and her for anyone looking to rent a home.

Bincy · 6 October 2022

★★★★★ 1/5

Trustpilot

I will never ever use Romans letting…

I will never ever use Romans letting agency again. Not only are they unbearably slow at fixing or replying to any problem. They ignored multiple complaints about my neighbours harassing us (for a broken fence that took Romans 6 months to arrange to fix). I got a dog about 10 months ago and let Romans know - Romans asked permission from my landlord and we had the permission granted. My landlord is a very old man who uses a letting agency because he is incapable in his age to manage his properties alone. The letting agency called my landlord 10 months after I had my dog to advise we had a dog - despite already obtaining permission from both Romans and my landlord. Absolutely poor admin management which has affected my mental health multiple times over the years I have unfortunately had to have Romans in my life. They have ignored all complaints about harassment from the next door neighbours, they don’t fix ANYTHING in time, they are an absolute shambles. USE AT YOUR OWN RISK. I certainly will never use them again. Absolutely disgusting treatment.

Cassie · 8 June 2021