Romans West Drayton reviews

★★★★★ 5/5

Trustpilot

I've recently let out a property…

I've recently let out a property through Romans in Burnham. I have been pleased with the service offered, the property was listed quickly on search engines, house viewings and open days organised well. Excellent advice given by David, Shannon and Kerensa on all my questions as was my first time as landlord. Good tenants found at rate asked for, and lots of background checks. Very pleased with the professional manner in which everyone has worked.

Rajah · 28 September 2022

★★★★★ 1/5

Trustpilot

No customer care

There seems to be a complete lack of care for their tenants and their wellbeing. I am now on day 16 without heating in my property, the hot water only getting sorted on day 15. I have asked Romans countless times what they do to provide support for tenants during these times (particularly as it has gotten so cold it has snowed) and I never get a response to my questions. No one from Romans has offered to lend me any temporary heating and no temporary solutions, I've been left to get on with it. I hasten to add this is the third time since taking tenancy of the property in February this year that I have been left without heating or hot water. It's just appalling.The saga continues. The day a new boiler was finally installed (4 weeks later) I was handed notice by the landlord/Romans. 2 days before Christmas and so without a great deal of time to save for a new deposit, I vacated the property on 21st January with my check-out report issued to me on 24th. It's now 3rd February and no one will communicate with me as to returning my deposit. Romans are still holding this money without giving me any indication as to what is happening with it and failing to reply to my many emails. What's more is the property has been advertise for re-lease from 1st February so surely they are in a position to tell me what is happening with my £1,100 deposit?!They fail their tenants at every step of the way.

Ms · 3 February 2022

★★★★★ 5/5

Trustpilot

Highly recommended!

Had a very attentive adviser, Chloe, who made sure we knew at all times what steps to take and what next to expect. She did this in a very professional and at the same time friendly manner. The entire process from viewing the property through signing the contract was very smooth and pleasant. Highly recommended!

JD · 2 April 2024

★★★★★ 5/5

Trustpilot

Senior Property Manager Donna-Marie…

Senior Property Manager Donna-Marie Brant was fantastic. The whole property management team was great and the process in which you report faults was efficient and accurate. We have dealt with Romans now for just over 5 years and with Donna for that whole time and I can honestly say it was perfect.

Andrew · 22 May 2023

★★★★★ 2/5

Google

We rented from Romans. They are very efficient at the front end seeing everything up but during our 4 year rental period when things went wrong we had great difficulty getting them sorted out, and when they were sorted out is nearly always was of our quality. We have moved out now for more than a month, and still await the return of our deposit. Be warned

Andy · 20 June 2023

★★★★★ 5/5

Google

Romans office westdrayton Was so professional, helpful, flexible. You can count on them for a nice and affordable home not just a house but a home. They will give you attention 100 percent when ever you call on them. Infact,am proud to tell people about romans especially westdrayton. Keep it up. Kind regards Jacob.

Jacob · 20 April 2024

★★★★★ 5/5

Trustpilot

The property visit by Aston Busby was…

The property visit by Aston Busby was very kind and profesional. We were happy to meet her and talk about everything we needed.Thank You Aston Busby for that.

Juraj · 9 August 2022

★★★★★ 1/5

Trustpilot

Worst lettings company ever. Do not use!

If it was possible to give a review of less than one star I certainly would. I rented a house with my wife and brother through the Romans West Drayton letting team. We moved in Nov 2020 and moved out Dec 2021. Through the entire period we rented through Romans we experienced nothing but issues with them.Our property manager was a man called Dan Henderson. He is singulary the most difficult man to get hold of in the world. Countless emails and calls from myself, wife and brother went unanswered over the year. He has very rarely ever called us back about anything. We have always had to chase him down for answers. The property we lived in had severe issues with mould. When Dan finally managed to get professionals out to take a look they said the rendering on the property needed to be done as it was in a bad state. Considering there was mould in the kitchen, front room, hallway and utility room you would imagine this would have been looked into quickly. It took almost 2 months to get the professional out to take a look. With constant calls and emails chaisng Dan for updates. This is one of only a few things that have occurred over our tenancy with Romans. The list we have is very large. Too large to put down on a review site though. However there is the latest issue we have experienced below.We moved out 27/12 and our check out process was due to be completed on 06/01. So far we are still waiting for our deposit to be given back to us. We called Dan our property manager last week Wednesday and was told it would be paid back in 3-5 working days. It's now 6 days and still we have nothing. We have tried calling Dan 3-4 times on just this issue over the last two days and as per the norm it's always voicemail or he always seems to be in a meeting. A very nice team member in the letting office called Devon has passed messages onto Dan and his manager Donna to call me back asap. Surprise surprise we still haven't had any call about when we will get our money back. On today's call, Devon said he would get Dan to call me in the next few mins. But since then I've had the chance to write out this review, so clearly that didn't happen.There have been a few positive interactions we have had with a couple of members of the team mainly Devon being very helpful. However the attitude and lack of compassion from both Dan Henderson and his manager Donna Ainsworth have been below woeful. It's for this reason for as long as I live, I will never rent through Romans again. I'm going to go and call the office again now, to see if they can actually give me an answer. Wish me luck!

Vicente · 27 January 2022

★★★★★ 2/5

Trustpilot

Very challenging to get in contact with them

It was very difficult to get in contact with the local branch sales team when I was making offers and trying to book in viewings. The local branch did not call back when they said they would. I was doing a lot of the chasing. Unfortunately, it was not the best purchasing experience. However, the move manager communicated very fast and efficiently. I have no complaints about the move manager.

Anon · 16 March 2023

★★★★★ 5/5

Google

Even though there were no properties suitable for me, James was extremely helpful during my search with Romans, he consistently updated with new properties as they became available. Should I need to find a new property, I will know where to go

Amanda · 21 June 2019

★★★★★ 5/5

Google

I found Roman's West Drayton to be very efficient and extremely professional in handling the renting of my property for over fifteen years. Alf Amico based in West Drayton was always most helpful and thorough and quick to respond to any queries.

Phil · 21 June 2019

★★★★★ 5/5

Trustpilot

Sasha is wonderful

Sasha is wonderful, a great help with lots of patience always on hand for questions and providing an answer very quickly.Thank you to Dan also.

Cindy · 25 November 2022

★★★★★ 1/5

Trustpilot

Not Fit to Let

I've been letting a flat at Romans Reading and paying £900 per month. However within 1 week I found several problems with the flat some more serious than others. I reported all the issues with pictures as evidence. I never had any communication within 1 month and found that the head of property maintenence services had left and so was told to resubmit. This very much annoyed me as a further month later im still no further forward. I constantly keep getting told that the landlord can not be tracked down. This is unacceptable and the service is not fit for purpose with incompetent staff who refuse to ring back or make it as difficult as possible to contact them. I still seem to be going round in circles with no evidence of how they are progressing and dates as to when my jobs will get done. One of my jobs is my mattress is heavily stained forcing me to sleep on the sofa. This is utter disgraceful and for Romans to treat its customers like this... you should hold your heads in shame. I'm seriously looking at leaving after just 3 months and not paying another penny for rent.

Darren · 10 January 2022

★★★★★ 1/5

Trustpilot

Absolutely disgraceful & will never go with Romans!!

Absolutely disgraceful! Applied for a property which I was promised to view and was let down 4 times which Romans postponed the veiwing. (I called up every time to see if the veiwing was going ahead to which their reply would be sorry we can’t do the veiwing now) I then called up on the 4th time of organising to view the property to which they say that the property has now been let. As anyone would be I was so angry and still am as I was very interested in the property. I did ask how they let the property if the viewings had been cancelled and their reply was because they done a virtual veiwing. I was not aware of this option and was promised a veiwing! Not happy with Romans. Such a shame, there is not way I would rent a property let be them!

Nikki · 10 January 2022

★★★★★ 5/5

Trustpilot

The team from Romans Swindon is so…

The team from Romans Swindon is so great! They were very helpful in every step of the way in finding a new home and very profesional.Thank you!

Carmen · 2 September 2022

★★★★★ 1/5

Trustpilot

I would not even give one star

I would not even give one star. The customer service is terrible. The property manager don't support and make wrongful claims against tenant and adjust deposit and rent unilaterally. The customer care don't pay heed to this wrong unjustified claims and just loot tenants. For repairs, they don't take place for long long time. At move in, the fridge was not working and they took 3 months to fix it!

Vicky · 3 March 2023

★★★★★ 1/5

Trustpilot

All the talk, beware, misled and disappointed

Romans FLEET: All the talk, felt they were genuine, said all the right things, all the staff were friendly and seemed efficient ,then actions spoke louder than words, also read the small print and do your own research , choose your own legal team etc from my experience do not take their recommendations (small print again) clearly I was too trusting and naive and it cost us £270 plus £75 to a solicitor from using their recommendation. Had 4 viewings in 10 weeks,( again small print as we thought no sale we would be refunded!apparently not.. ) also we realised after a week they had over valued it by £15,000, even though we did say for them to be honest with the price that they thought realistically could be achieved ,we therefore lowered it twice, just keep your eyes open . Again only my experience .professional and friendly … but… I will never use romans again, feel misled and disappointed

Emma · 30 December 2021

★★★★★ 5/5

Trustpilot

Fabulous Team at Bracknell!

Lorraine, Lily and Jon were all excellent to deal with from start to finish. Huge thank you again to you all for making the experience as simple and efficient as possible.

Ellie · 21 February 2022

★★★★★ 5/5

Trustpilot

Ayse was very helpful and even took…

Ayse was very helpful and even took time out of her personal days to answer questions

Brett · 22 March 2025

★★★★★ 5/5

Google

Working with the lettings manager, Dale and Devon Horne‑Seabridge this difficult tenant transfer was handled with care, consideration and professionalism. Their communication was faultless, to both myself, the exiting tenant and the new tenant, as was their advice. A shout out to both Devon and Mo (from head office) for going above and beyond when a difficult issue arose at the 11th hour. Heroes!

T-Bird · 24 August 2023

★★★★★ 5/5

Google

Absolutely amazing service! Very professional in every step. I want to thank you to Alf, especially for his excellent customer service and professional approach. Would highly recommend them to my family and friends.PositiveQuality, Professionalism

Gonca · 25 August 2021

★★★★★ 5/5

Trustpilot

Donna is very quick to pass on any…

Donna is very quick to pass on any issues our tenants have, then in turn arrange the various contractors to get a quote for the work necessary. I find Donna very professional, polite, patient and understanding a credit to Romans.

Geoffrey · 26 February 2024

★★★★★ 5/5

Trustpilot

Professional Service

This was my second time working with the Romans Windsor branch to find a rental, and once again they have delivered excellent service. Despite a few hiccups and my many questions, Sam, Carly, and Danielle handled everything quickly and professionally. The team is friendly, responsive, and truly welcoming. I would not hesitate to work with them again. Thank you

Sandra · 21 May 2025

★★★★★ 5/5

Trustpilot

Professional & personal excellent service

Romans are by far the best estate agents we have ever dealt with & we have moved numerous times. The professional but friendly & warm service provided by Ashleigh the Branch manager & her team was much appreciated at a difficult time. The service really was second to none & beyond expectations from previous experiences. We would thoroughly recommend them & would use them again without question. Thank you so much

Caroline · 18 January 2023