Samuel and Co reviews

★★★★★ 1/5

Google

Absolute shambles of a business! I made an appointment to view property after ringing constantly for hours. Then was told 24hrs before appointment a message will be sent. Nothing arrived. Then I rang again on the appointment day, NO ONE PICKS UP FOR A LONG TIME! then finally someone answers and says confirmed. Went to the appointment at the time stated and NO AGENT WAS THERE!. REPLY BACK - THE PROPERTY WAS FOUND AND WE WERE STANDING OUTSIDE THE PROPERTY WAITING FOR SOMEONE TO COME, NO ESTATE AGENT ARRIVED. WILL NOT BOTHER RINGING YOU AGAIN EVEN IF YOU HAVE A PROPERTY I AM INTERESTED IN, I WILL PASS.

Tally · 22 March 2024

★★★★★ 1/5

Google

I wanted to give my own experience of Samuel and Co...and it's quite clear, from all of the other reviews that I'm not the only person who has had to deal with their shocking company! There is no honesty, empathy or professionalism from anyone at this agents. They will look down their noses at you and quite frankly not give 2 craps if you and your child will end up without a home because of their ridiculous rent increases! Samuel and Co took over the property that I'd lived in for 6 years(now 8) after my old landlord sold to a new landlord and the agents was swapped to Samuel and Co...I was told by a representative for Samuel and Co that everything would carry on the same just that Samuel's would now be managing the property. My first problem arose when a blind (that was in the property when I moved in, fitted and provided by the previous landlord) fell down and needed to be replaced. I was told that as it was left as a "gift" from the previous landlord, that it was MY responsibility. Why would I be responsible for something I did not pay for? Surely if it was left as a gift it would be to the owner of the property?! Anyway...fast forward to about a month or so ago, again the washer that was in the property (when I moved in 8 years ago may I add also again provided by the previous landlord and included within my rent every month) broke. I reported this issue to them to yet again be told it was left as a gift from the previous landlord and was again not their responsibility. It seems nothing is their responsibility? All that is their responsibility is getting as much money out of tenants as possible! I replied to the email telling me that it was my job to fix or replace the washer, by expressing my frustration and stated that I thought the company was a shambles as they expected me to fix or replace an item I did not pay for! Frustrating that all these rent increases of over £100 again yet jobs I was reporting was not getting done! I was then sent a very nasty, personal email attacking and judging me!...saying "the fact that you expect your landlord to provide you with a white good is more of a reflection on you than our company" insinuating that I wanted my landlord to buy me a white good! Where and when in my report did I ask for my landlord for any white goods? My problem was, I was not paying to repair or remove a white good that is nothing to do with me! The way the staff speak to tenants is absolutely disgusting and the toll the company and the stress they have caused has significantly had an impact on my mental health and anxiety! Even when I stated how worried I was that I wouldn't be able to afford the rent increase with it being just me on my own providing for a child, they really didn't care if we ended up on the streets! I have made the property my home and my previous landlord and agents were amazing, nothing was ever too much. Not even a phone call. But with Samuel and Co everything is too much to ask for unless they're getting money out of it. Horrendous experience and I wouldn't wish anyone else to have to go through this (especially if you're a single parent like myself) please avoid and please don't believe the lies they tell on the property descriptions because they have put my property on zoopla stating it's newly decorated...it's not! Not been decorated since I did in 5 years ago...bathroom apparently finished to a high standard, lived there 8 years and is the most basic bathroom...lies lies and more lies.

Amy · 21 February 2024

★★★★★ 5/5

Google

Wonderful experience with Aleemsince2022march .Excellent person to get support and advice for renting .As an overseas me and my friends we struggled to get home .It was Aleem gesture and great support we got the house .thank you Aleem.hence I stayed in the property for two years .excellent Aleem .thank you

Preema · 30 May 2024

★★★★★ 5/5

Google

I would like to say a Huge thank you to Miss Anna and Mansie for all of their help and support with my new home. They have been extremely pleasant, helpful and always going above and beyond. They have provided me with truly excellent service all round. I couldnt have asked for more. Their efforts are highly appreciated 😘 Thank you once again 😘

Klaudyna · 26 July 2023

★★★★★ 5/5

Google

5* Letting Agency, from the start and end of my 3 years tenancy, i have had minor issues but they were dealt with so effortlessly, that i cant thank them enough, Samual & Co staff members, especially Emma so professional and wonderful to talk to. I always felt supported and reassured. Thanks Guys for everything you have done, Best Of Luck To You All.

H · 21 June 2023

★★★★★ 1/5

Google

Our landlord did not care about our house. House was completely dirty, fence broken causes a huge security risk. Not good agent at all. The landlord is absolutely disgusting. Don't come here. Stupid selling to steal money. Why tell us to buy a temporary heater? These people are absolutely lazy, probably just doing something else in work. If only we could've given 0 stars. They are greedy for money, don't take this.

Rayyan · 24 July 2024

★★★★★ 5/5

Google

Samuel and Co (West Bromwich) are a great estate agency with amazing staff. I originally went to two other estate agencies with no luck before visiting Samuel and Co where my life began to change. I had inquired about a property in Metro Lofts, whereby I got a viewing within the same hour, which was perfect due to my desperate situation. There I met with San (from the agency) whom greeted me with kindness and respect. During the viewing he shown me four variations of the apartment I had applied for, in which he was extremely informative, professional and open to every question I had and made sure to answer my the questions with great detail. Also throughout the viewing, San was very easy to talk, held conversation well, and had a great sense of humour. He left me feeling comforted, excited, and optimistic about the process, which helped me a lot as I generally lack confidence and was very uneducated and unfamiliar about the moving out process. The process between returning to the agency to sign forms, to actually moving in was very fast, and San (as well as the other staff at the agency, particularly Anna and Weronika) was there for me every step of the way and worked around my difficult personal circumstances prompting me to move out so quickly. They managed to push the move in date forward, which worked amazingly, and was a very simple process of collecting the keys and settling into the apartment. There was some maintenance issues for the first three weeks upon moving in, but nothing that wasn't able to be fixed quickly with the help of San and the agency. Whenever there was an issue, San assisted me almost instantly as and when I needed it and made sure to go out of his way and go the extra mile to make sure I was okay, settled, and had the issue fixed. If it wasn't for San and the agency, I would've still been on my friends box-sized bedroom floor after having being made homeless 6 months prior - They truly have changed my life and I will forever be incredibly thankful for San's assistance throughout the entire process and going forward. A five star rating doesn't even live up to how great they actually are, they all deserve more recognition for what they do.PositiveResponsiveness, Quality, Professionalism, Value

Emma · 24 August 2022

★★★★★ 1/5

Google

They are the absolute worse, AVOID! Do not go with this company for rent!. Very poor customer service, all of the women look you up and down with their moody faces and think they’re above you and make you feel uncomfortable when you enter the place, one of the ladies gave me a funny look when I last came in who sits to the far left, and that’s the thing when you enter, no one comes over to help you, its all very awkward and I always dreaded going in there. They took so long to give me my deposit money back (which was well over the 10 working day return time) and had the cheek to take £75 off of it for no reason explained, by a Cheque in the post … sorry didn’t realise its 1968 and you don’t know how to bank transfer like other agencys do today. When I moved in the property was so dirty and needed such a good clean, I wish I had left it the same way when I moved in now. They wanted to charge me a “remarketing fee” of £250 when they hadn’t even listed my property on the internet. Landlord was a joke, always told me to just call the agency and couldn’t speak one word of English so his wife or son would do the talking for him, I had no hot water or heating for 2 weeks one month and another 2 weeks in another month, it was in winter too. Forced me to do viewings of my property when I hadn’t even finished moving out yet and it was still during the last month that I had paid for. The only worker there who is actually good at their job is Anna and she was helpful a lot with any assistance I needed, so if you do find yourself renting from them, make sure you speak with her.

Joe · 21 June 2022

★★★★★ 1/5

Google

The worst place to manage your property! Very unprofessional staff, especially Jade! Every time you rang to speak with her, she was never available. Either she was off sick or on holiday. No other member of staff in the office was able to help as Jade was managing my property. I would of gave this place a 0 rating. DO NOT waste your money or time in letting this place manage your property. DO NOT recommend this place!

Kalwinder · 21 June 2022

★★★★★ 1/5

Google

I have had a horrible experience with Samuel and Co. My house has a multitude of problems, I have 2 broken windows, a ceiling made of polystyrene (illegal to have in properties since 2008!), black mould in my baby's nursery, single glazed windows with holes, an electric extractor fan that leaks when it rains, my front door leaks in rain water, my back door doesn't lock, my toilet doesn't work properly and there's mould on the window sills in most rooms that I cannot remove. Samuel and co and the landlord have been nothing but rude and disrespectful. I am deeply upset at the fact I've had a smashed window for 2 months and on 3 separate occasions waited for a repairman all day and no one showed. Because of this I have withheld the rent because I need to fix this house myself it seems. They barely handle the issues correctly and each phone call leaves me upset and irritated as all they care about is money. This is my livelihood and my home. And no one seems to care its falling apart at the seams.

Bridie · 24 September 2023

★★★★★ 1/5

Google

Worst letting agents to be with! They pressure you into paying more rent they pressure you into days you cannot be in to be in and to letting themselves into your home when they feel like it. They are spiteful agents and just after money they don’t care about what has happened in your life they have no conscience to put 3 young children homeless like I said there just after more money Ridiculous agents!!!

Ravina · 23 December 2023

★★★★★ 1/5

Google

I rented my property from samuel&co I have fulfilled all their requirements a guarantor deposit utility everything … since day 1 I have rats in my property I was been told they will fix the wall but it’s been over a month they don’t even answer the calls and this is really unprofessional behaviour I didn’t wanted to do it this way by giving this feedback but this is so disappointing even I phone them that I am so scared of rats .. they still hasn’t done anything about it yet perhaps I have send them so many emails there was no response would never recommend this agencie to anyone as they don’t answer the calls even though. I need my problem to be fixed I don’t know how u gonna do it tell the landlord to fix this ASAP I am paying rent not living her for free.

Asma · 26 July 2023

★★★★★ 1/5

Google

AVOID THIS AGENCY . the staff is really rude and unprofessional . they had to provide a cheque that expired ans for the last 7 months that take advantage of people who dont speak english and mived out of the area. they are really rude ans leep the deposit of people. please be careful with thos estate agents the worst in Birmingham. they refuse to pass senior management details and only provide you with a general email address that nobody looks at. if you have ever had problems with them please chase Citizen Advice BUreau or chase the Law of Neglect with your solicitor.

CARMEN · 21 June 2023

★★★★★ 1/5

Google

Reviewing for a friend: I’ve never written a review until now, likewise with others if I could of given 0 stars I would of as the stress I’ve been through with this agency I wouldn’t wish it on anyone. It’s so hard to get in contact with them so that you have to make time to see them face to face. You got a problem ? Guess what they couldn’t care less they don’t want you in the office they’ll try and belittle you and make your issues seem like it’s easy others have done it so why can’t you. Been over a month my bills still haven’t been set to where I’m seeking help from energy companies they’re telling me I need to get in contact with the landlord or agent about the issue funny enough I can’t get in contact with the landlord and the agency don’t pick up the phone what do I do ?? I’m scared to even put the heating on not knowing what rate I’m on. I can’t wait to finish my tenancy and leave this place I’ve spoken to other tenants and we’re all in the same boat. Ps our bins still haven’t been picked up :) half hearted would be a compliment , don’t waste your time and energy.

S · 21 June 2023

★★★★★ 5/5

Google

Best Agency and staff members. I did experience minor issues but these were sorted no problem. They can take a while but like anything else, you have to have patience and respect for one another, and every thing always works out in your favour at the end of the day. Everyone is trying their level best in every walks of life to work hard and do their jobs the best they can, which this agency has done with me and family throughout. Thank you guys I hope you like the chocolats and plant gifts 🎁 😊 ☺️ 💗

Nirmal · 21 June 2023

★★★★★ 5/5

Google

Thank you so much Samuel&Co for finding property in the right place. staff members were so kind and helpful, especially Manasi and Aleem.thank you so much once again

Suni · 21 June 2023

★★★★★ 1/5

Google

To the people thinking about renting a property from Samuel & Co. They are very unscrupulous and will do their best to rip you off and do you over at every corner. From trying to charge fees that have been banned, to letting themselves into your home when they feel like it. It's no wonder people hate estate agents with people like this. Please be careful.

Alan · 23 December 2023

★★★★★ 1/5

Google

If you are a landlord then I urge you to stay away from this company at all cost.😳. They stoped doing inspections on my property in January without notifying me and then tried telling me that I opted for a rent only collection and another member of staff told me it was the tenant that didn’t allow access. Bunch of lies. And no confirmation of this via email. Only confirmation I received was from Weronika who confirmed that they didn’t allow inspections. The tenants wrecked my property costing over £5k in addition it’s cost me £5k in rent and court costs. As they have breached there tenancy agreement by not carrying out inspections and informing me. They did make arrangements to also give me back the holding deposit due to loss of damage caused then tried to retain this as I decided to go with another agent. The company just lies and lies and lies. Just need to look at their reviews. I’m taking these guys to the property ombudsman. Pls shop around when choosing a letting agent, that would be a wise move 🙌 and pls stay away from Sam singh ginda . The M.D of Samual &co

Kal · 10 October 2024

★★★★★ 1/5

Google

The absolute worst estate agents I’ve ever dealt with. Staff are extremely rude, they never get back to you, they barely answer the phone on the letting department. Their properties are bottom of the barrel. And once again no one give you a shred of respect on a phone call, appalling to deal with stay clear.

Kimberli · 21 May 2024

★★★★★ 1/5

Google

I could have given them zero. I think I am kind enough to rate this Estate agent as 1 star. Absolutely rubbish of a company. All they do is try to take money from you even your deposit when you leave the property . Update with my dispute with this company regarding my deposit . When I Ieft the property they bluntly refused to return my deposit for some selfish reason, jumping from one story to another. I reported the issue to a deposit protection scheme . This company were still trying to dispute my deposit which was really shocking because their reason was so fake. I had to send all the proof and communication to protection scheme and after a couple of weeks my full deposit was return to my bank account and I was told the Samuel and Co had no evidence. Please guys don’t let this company steal your money because they will do everything possible not to return your deposit when you vacant the property.

Rigobert · 3 October 2024

★★★★★ 1/5

Google

Worst service a person can get. They will take extra money in the name of inventory, then take blurred photos to show claiming the property is not the same as before. They will do anything but give your deposit back. Stayed in high street for 9 months but the landlord interfered in everything making you uncomfortable. The agency, in spite of regular requests says they can not do anything about it. At the end, he said every sort of nonsense for not to return the deposit. Will never ever suggest this agency to anyone.

Perry · 26 September 2024

★★★★★ 1/5

Google

DO NOT GO TO THESE SCAMSTERS! I promise you'll regret. I would give zero stars if possible. One of the most unprofessional, irresponsible, and ill mannered agents.. just horrible!! I'm pretty sure any positive reviews are fake coz there is no way anybody would like the terrible service they provide, if they provide you any service at all! All they do is try to rob you, take money off you!! All I can say is there can't be any worst company and there can't be any more unprofessional employees as this bunch!!

Bhupi · 23 August 2024

★★★★★ 1/5

Google

I had an absolutely terrible experience with this Agents . We gave them a substantial advance for a property to rent and everything seemed fine until we went to their office to collect the keys. To my shock, they told us our application had been rejected, with no clear reason given. It Was a 4 bedroom house for 4 of us , all of us vacated from our previous rooms today before going to collect our keys. Their communication throughout the process was abysmal and they never informed us about any issues with our application beforehand. They just lied to our face that they called us to say that they rejected the application and we agreed it. Which never happened , we asked them to show proof of it and they didn’t had anything to show us. Now, we are left without a place to stay .This company is highly unprofessional and clearly doesn't care about their customers. Avoid at all costs!!!! CHEATERS !! POOR SERVICE !! WORST EXPERIENCE !!! Just because of you , 4 people has nowhere to stay now !!!! 😡😡😡😤 If you are reading this AVOID THIS COMPANY AT ALL COSTS !!!!!

Shidu · 24 July 2024

★★★★★ 1/5

Google

My friends and I applied for a property through this agency. We provided all the required documents and were assured that we could collect the keys and move in. They even asked us to pay more than the listed amount on Rightmove. However, without any valid reason, they rejected our application at the last minute, claiming the landlord had chosen another tenant. This abrupt decision left us homeless, as we had already vacated our previous property based on their assurances. The front office staff were particularly unhelpful and dishonest, falsely claiming they had informed us about the rejection. When asked for proof of this supposed communication, they had nothing to show. Their unprofessionalism and lack of transparency have caused us significant distress and inconvenience. I strongly advise against using Samuel&Co for any property rental needs. Their behavior and business practices are unacceptable.

Shafi · 24 July 2024