Trusted Agent profile · West Bromwich

John Miller West Bromwich reviews

4.4

★★★★★ Great

109 reviews across 1 platform

386 High Street, West Bromwich, B70 9LB

John Miller's office in West Bromwich, at 386 High Street, is rated 4.4 out of 5 across 109 reviews on 1 platform, including 109 Google reviews rated 4.4.

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4.4 / 5

109

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the West Bromwich office, from every platform, shown as written. First names only.

5/5

Google

I had such a positive experience with John Millier Estate Agents. From the very beginning, Weronika, Lily, and Joumana were incredibly professional, approachable, and supportive throughout the whole process. They were always quick to respond to any questions I had and went out of their way to make everything run smoothly. Their knowledge and attention to detail really put me at ease, and I always felt like I was in safe hands. I couldn’t have asked for a better team to guide me, and I would highly recommend John Millier Estate Agents to anyone looking for a reliable and trustworthy service.

Millie · 29 September 2025

Agent replied · 28 December 2025

Thank you so much for your kind words! We’re thrilled that Weronika, Lily, and Joumana could make your experience smooth and stress-free. It’s wonderful to hear that their professionalism, support, and attention to detail put you at ease. We truly appreciate your recommendation and are so glad you felt in safe hands throughout the process!

5/5

Google

Weronika & the team at John Miller Estate Agents were absolutely fantastic! From the very first meeting, they made me feel so welcome and comfortable. The team were polite, friendly and genuinely cared about helping me. They gave me clear, helpful advice and always took the time to explain things properly, which made the whole process stress-free. I really appreciated how approachable they were, nothing was ever too much trouble. I’d highly recommend them to anyone looking for an estate agent who truly puts their clients first!!

Megaan · 29 September 2025

Agent replied · 28 December 2025

Thank you so much for your wonderful review! We’re delighted to hear that Weronika and the team made you feel so welcome and supported throughout the process. Providing clear guidance and stress-free experiences is at the heart of what we do, and it’s fantastic to know you felt well cared for. We truly appreciate your recommendation!

5/5

Google

i have been a tenant for nearly 2 years and i have never been treated so well. the staff at West Bromwich are so good, they answer the phone even after hours when i need help. weronika is the best manager ever, always sorts everything out and helps me with everything. Joumana is the sweetest girl ever, maintenance sorted within 2 days maximum. Lydia always so nice and so happy. i could write more and more and more. love you girls

Shnyan · 16 April 2025

Agent replied · 16 April 2026

Thank you so much for your amazing review! We’re absolutely thrilled to hear that you’ve had such a positive experience with our team at West Bromwich and we’ll be sure to pass along your kind words to them! We're so happy to have you as a tenant and will continue doing everything we can to make sure you feel supported. Your feedback means the world to us.

5/5

Google

I am a landlord and have had my property managed by John Miller for years and would not go anywhere else. The service and level of management is unmatched. Weronika and her team has been amazing. Unfortunately I’ve had to recently put my property up for sale due to moving however I don’t think anybody could have made the process easier for me than Weronika. Such a huge asset to the company.

Anna-lee · 16 June 2025

Agent replied · 16 April 2026

Thank you so much for your kind words and continued trust over the years. It’s been a pleasure managing your property, and we're truly grateful for your loyalty.

5/5

Google

Hi all, Best service I had with John Miller staff especially Aman and my flower Saniya they really hard worker as Saniya was waiting under the rain to help others what a great young lady. Aman always on time and they have very friendly staff like lovely Weronika I can say thank you all I am happy with a house with my children because of your help. Thank you all and all the best wherever you all work 🥰🤗💐

Harman · 26 May 2024

Agent replied · 23 August 2024

Thank you so much for your kind words! We're thrilled to hear that Aman, Saniya, and Weronika provided you with great service. It's lovely to know you and your children are happy in your new home. We appreciate your support and wish you all the best!

5/5

Google

Extremely pleased with the services provided by John Miller. A very special thank you to Joumana, Weronika & Lydia for taking care of everything. The ladies are very professional and efficient. Highly recommend their services. Also, a huge thank you for the beautiful hamper at Christmas. Sharon x

Vish · 16 April 2025

Agent replied · 16 April 2026

Hi Sharon, Thank you so much for your kind words! We’re absolutely delighted to hear that you’re pleased with the service we’ve provided.

5/5

Google

I had an outstanding experience, largely due to the exceptional service provided by Weronika and Joumana. From our initial consultation to the closing, their professionalism and expertise were evident every step of the way. Weronika's deep knowledge of the local market was invaluable in helping us find the perfect property. She took the time to understand our needs and preferences, ensuring that every viewing was tailored to our requirements. Joumana's negotiation skills were equally impressive, securing us a fantastic deal. What truly sets Weronika and Joumana apart is their dedication to client satisfaction. They were always available to answer our questions, address any concerns, and provide support. I highly recommend John Miller Estate Agents, especially if you have the opportunity to work with Weronika and Joumana. Their commitment to excellence is truly commendable.

Charlotte · 29 September 2025

Agent replied · 28 December 2025

Thank you so much for your wonderful review! We are thrilled to hear that your experience with Weronika and Joumana was outstanding from start to finish. Their dedication, market expertise, and commitment to client satisfaction truly set them apart, and it’s fantastic to know that their efforts made such a positive impact on your journey to finding the perfect property. We greatly appreciate your recommendation and are so glad we could help make your experience seamless and rewarding. Congratulations again on your new home, and we look forward to assisting you or anyone you refer in the future!

5/5

Google

So easy & such a smooth process to let out with, all the team are fantastic and so attentive, in particular Weronika, who was so helpful & communicative, couldn’t recommend more!

Sofie · 29 September 2025

Agent replied · 28 December 2025

Thank you for your kind words! We’re delighted to hear that the letting process was smooth and stress-free, and that Weronika and the team could provide such attentive support. Your recommendation means a lot to us!

5/5

Google

Thank you so much to Joumana! She’s great, so lovely and helpful, she organises everything for me, i never have to worry as a landlord with her managing my property. Really appreciate her constant efforts:))

Maryam · 30 June 2025

Agent replied · 28 December 2025

Thank you so much for your kind words! 😊 Joumana will be so pleased to hear this. We’re glad to know you feel supported and at ease, that’s exactly what we aim for. …

5/5

Google

My flat was put up for sale within a week. One week later it was sold. Weronika and her team did a great job. I have referred a friend to them for the sale if his house.

Jill · 16 April 2025

Agent replied · 23 October 2024

Hi Jill! Thank you for your feedback and referal! We hope you are settling in well at your new place 🙏 …

5/5

Google

They are very kind and very friendly staff thank you so much for every think Joumana is nice and very kind with help us thank you so much

Hawre · 1 April 2025

Agent replied · 16 April 2026

Thank you so much for your kind words! We're so glad to hear that you had a positive experience with our team. Joumana will be especially happy to know her help meant a lot to you. We truly appreciate your support!

5/5

Google

What an absolute pleasure to deal with lily from John miller. Having to deal with such a sensitive and personal situation, lily was professional and understanding throughout.Her communication from the get go was outstanding, never had to wait, answered all of my queries and gave advice that was needed.She adapted from professional to personal when needed and that made me feel at ease having to deal with everything moving forward, cannot recommend lily, and John miller enough. She is a credit to the company and to herself 👌

Vikki · 14 January 2026

5/5

Google

Experience is amazing so supportive helped me throughout im so grateful for the help an continuous support, nice clean home

Binder · 16 February 2026

5/5

Google

Called in to inquire about their lettings services, spoke with Joumana on the phone, such a friendly girl, very helpful. Answered all of my questions and concerns, made the process very smooth and easy, great customer service. Would definitely recommend working with this company. She seemed very experienced and knowledgeable, looking forward to go ahead with their services for my property.

Shahla · 2 April 2026

1/5

Google

Am leaving from 27/07/25 From the flat bishop house 69 but agency not refund my deposit when am going this flat that time another team is in agency office and he is cometmint defrant now staf is changing she not listening so when you take house and flat you forget your deposit

Sikander · 18 August 2025

Agent replied · 28 December 2025

Hi Sikander. Thank you for your comments. I’d like to clarify a few points. Your deposit is protected with the Tenancy Deposit Scheme (TDS), which means it is not held by us and the release timeframe is outside of our direct control. The process is always much quicker when there are no issues left with the property, but unfortunately that was not the case here. Regarding your concern about staff changes, while our team may change from time to time, all staff follow the same procedures and tenancy rules, so this does not affect how deposits are managed. We also want to assure you that we would never ask a tenant to “forget” their deposit, it is fully protected and will always be handled in line with TDS rules to ensure fairness for both sides. Most of our tenants receive their deposits back quickly once the property is returned in good condition, and we always follow the correct legal process to make sure everything is dealt with fairly and transparently.

1/5

Google

AVOID! I have attempted to rent a property through this company and it has been a very misleading and secretive process. In the process of 3 days I viewed, applied, paid and accepted a property subject to checks. During this process I have been encouraged to apply as quickly as possible and also transfer money, at no point was it advised to me that the deposit was non refundable. The day after the money was paid they withdrew the offer and said I would not get a refund, all due to a mistake in my application form. I have requested the refund and have had policy quoted to me. The level of unprofessional behaviour is appaling with the agents advising that the owner and landlord of the property was fussy, difficult and a nightmare to deal with as they don't accept the applicants that have been put forwards and always reject people. If you are in the process of letting a property in tipton with this company I would air caution!

James · 9 August 2024

Agent replied · 23 August 2024

Thank you for your review, which unfortunately is not true and reflective of how we operate at John Miller. We take all feedback seriously, and I'm sorry to hear that you feel this way about the process. However, I must clarify that our pre-application process requires tenants to declare all necessary information on the tenancy pre-application form before we initiate the full checks. This step is crucial in ensuring that both tenants and landlords have a clear understanding of the application and acceptance process. Regarding the deposit and the circumstances surrounding your application, I assure you that our policies are communicated clearly to applicants at every stage. It's unfortunate that there seems to have been a misunderstanding in your case. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out. We are committed to addressing any issues you may have in a constructive manner.

5/5

Google

Aman and Saniya were excellent to work with. Both were very pleasant and friendly in our interactions. They made the process fast and easy. They also provided timely feedback and responses to any queries I had and kept me up to date in each step of the process. They were always willing and available to answer any questions and made me feel very secure and comfortable throughout the process. I definitely recommend John Miller Agency because of the great work of Saniya and Aman.

Amethyst · 13 September 2023

1/5

Google

This estate agent did not feed back to us. There was an open day for a property which my company wanted to view. We sent a request through their website and also used their chat facility on the website. No one got back to us. The advert stated there was an open day on a particular day for this property. We passed this property several times throughout the day and knocked on the door. There was no open day. We rang the office and were told someone will get in touch with us but again had no reply. My team tried several times to view this property on the day but no one got back to us. Looks like they are not interested in making an effort for their client. This is very unprofessional and they waste people's time. Its very misleading why say there is an open day and there is no open day???

Sam · 10 June 2023

1/5

Google

Anyone can write good reviews on Google. I'm wondering if half of the positive ones are legit.I recall letting my property through John Millers. I was paying them a monthly fee for nothing. They never had a clue what was going on with it. I became their PA of constantly reminding of them things, which needed doing. In the end I pretty much managed the property myself and paid them a monthly fee, I was contractually obligated to. Avoid the headache.

Harm · 11 March 2024

Agent replied · 23 January 2025

Thank you for your feedback, and I’m sorry to hear about your experience. I’ve tried to locate your details in our system to discuss this further, but I was unable to find you. Since your review in February 2024, we’ve had a completely new team in place, and I can assure you that we no longer have those issues. We’re committed to providing excellent service moving forward. Please feel free to get in touch if you'd like to discuss anything further.

5/5

Google

Thank you to all the staff at John Miller a great service from helping me find my property to letting it out. I definitely recommend Aman Singh and the team.

Gurnam · 11 March 2024

Agent replied · 23 October 2024

Thank you Gurnam!

5/5

Google

I approached John Miller regarding a rental property id seen online just a week ago. Meena has been amazing at listening to me and understanding my situation and urgency of the required move and has gone above and beyond to help me and i now have a move in date of tomorrow! I couldn't recommend Meena and the team enough, great updates throughout the process and you never feel you are being a hassle even if you may feel you are being impatient! Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Michael · 10 June 2022

5/5

Google

Dear John Miller Estate & letting agents, Thank you so much for your help with our home. You made the process simple and easy to understand for us and we appreciated your patience and expertise. Your insight was extremely valuable to us and I don't think we could have done this without you. Special thanks to Aman paji 🙏🏻😊 after long struggle of finding the house on Zoopla, open rent so on. But they provide us the perfect home within the short period of time as promised, their service was excellence, the credit goes to whole team. They are very cooperative and humble in nature and providing the best quality of service to their customers. I'm highly recommend to everybody who want to buy/sell/rent the property please contact them, they will give you best solution within the few days. Once again thank you to John Miller's whole team. We are very happy with your service. 😊

Gagandeep · 10 June 2022

5/5

Google

John Miller West Bromwich are amazing at what they do, they've helped me non stop, and always do everything they can to getting this sorted efficiently, the girls Joumana, Weronika and Lydia have all been a great help! Definitely would recommend using this letting agency.

Josh · 16 April 2025

Agent replied · 23 January 2025

Thank you for the fantastic review! We're so glad to hear our team, including Joumana, Weronika, and Lydia, have been able to help you. We truly appreciate your recommendation!

2/5

Google

I went in with my dad for the first time the other day. (I'm mixed race and look nothing like my dad). Whilst I appreciate they helped him, they completely ignored me when I spoke - treating me as if I was his "carer" and not a client.

Vanessa · 6 March 2025

Agent replied · 1 May 2025

Hi Vanessa, I’m truly sorry to hear that you feel this way, and I want to assure you that it was never our intention to make you feel ignored or overlooked. I’d appreciate the chance to clarify what actually happened during your visit yesterday. When you and your dad came in, you asked for the meter readings, and I was more than happy to assist both of you. While I was gathering the information you requested, I noticed your dad had been away for a while, and since I hadn’t spoken to him since our first meeting, I asked how his trip had gone. I made sure to engage in small talk with both of you, not just your dad. It was a very busy time, with phones ringing non-stop, which I mentioned at the time to you both also. You both agreed that Mondays tend to be busy, and I did my best to make sure you didn’t have to wait too long, especially since we weren’t expecting you and you hadn’t booked an appointment. I understand that you may have felt shy and didn’t engage much in the conversation after asking for the readings, but at no point did I treat you like a carer. I made sure to congratulate both of you on the completion, not just your dad. I never want anyone to feel the way you did, and it honestly hurts me to know that you felt this way, especially when I take so much pride in delivering great customer service. We value all of our clients equally and always strive to make everyone feel welcome. Please don’t hesitate to give me a call on my mobile or at the office, I would love the opportunity to personally discuss this with you and apologise for how you felt. Warm regards, Weronika

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read John Miller's Google reviews

Questions about John Miller West Bromwich

How many reviews does John Miller West Bromwich have?

John Miller's West Bromwich office has 109 reviews across 1 platform: 109 on Google.

What is John Miller West Bromwich's rating?

John Miller West Bromwich is rated 4.4 out of 5 across all 109 reviews, and 4.4 out of 5 on Google from 109 reviews.

Where is John Miller's West Bromwich office?

John Miller West Bromwich, 386 High Street, West Bromwich, B70 9LB.

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