Brown & Merry Wendover reviews

★★★★★ 1/5

Trustpilot

Hemel branch

List bait properties that are no longer available and continually fail to return calls over a number of weeks, despite multiple commitments 'to come right back' when followed up. The Dfferent excuses provided each time. Serious question marks re: the ethics of this place, and that's before we get on to their complete lack of basic professionalism. As a buyer I would not consider buying anywhere listed by this lot, even if I really liked the place... plenty of other professional outfits that do manage basic things like returning calls etc out there. Potential buyers and sellers beware. AVOID.

Benjamin · 3 March 2018

★★★★★ 5/5

Trustpilot

Mortgage service

I cannot recommend Brown and Merry's mortgage services enough! Loren Telford who is the Mortgage services manager helped me with my Buy to let Mortgage and is absolutely brilliant, she knows her job inside out, goes above and beyond to deliver. If it wasn't for Loren, I wouldn't of been able to get this buy to let property that I've just purchased. she's amazing and I highly recommend her services to anyone.

Prasanna · 5 February 2021

★★★★★ 5/5

Google

Without Eilish at Brown and Merry's this whole journey would have not be possible. She has been incredible from start to finish. Nothing is too much to ask and she knew the answer to every question I gave. Going through the process of buying a house for the first time is meant to be very stressful, not with Eilish as a financial advisor! Very helpful and friendly and would recommend using her to anyone.

Megan · 17 April 2020

★★★★★ 5/5

Trustpilot

Nadya in Brown and Merry Watford branch

I can not thank enough to Nadya from Watford branch for all her support during our tenancy. She never said NO when we needed her help and she found solutions for absolutely every problem we had. She is extremely hard working, professional, trustworthy, punctual and she will update you with all the information you need every single time.Nadya, thank you very much for everything you did for us! You are brilliant and you offered an impeccable service!

Prucri · 11 September 2018

★★★★★ 5/5

Google

Helped sell my mother's property for her and had the help of Manager Claire, what a lovely lady! With a wealth of experience and a fully trained team behind her. In my opinion the best estate agent on the High Street! Would highly recommend.

Charlie · 17 April 2019

★★★★★ 1/5

Trustpilot

MK branch are the worst.

MK branch will require you to work with their mortgage advisor in order to view or make offers for their listings. Most agencies will ask you if you want that and probably will give advantages for those who do so, but specifically asking you to do that over the phone and lie to say the vendor wants that specifically, that's just utterly disgusting.

Silviu · 7 April 2022

★★★★★ 5/5

Trustpilot

Brown & Merry Watford - Fantastic

James Townsend at the Watford branch and his team are a pleasure to deal with. I have just completed on a property and have found James to be extremely helpful, professional, knowledgeable with great communication liaising between myself, the vendor and the solicitors to help get the transaction through, I have no hesitation in recommending Brown & Merry Watford and James in particular unreservedly

Robin · 7 May 2021

★★★★★ 1/5

Trustpilot

Very unprofessional

Very disappointed with this Agency , once we put the house on the market we basically never heard from them . Only one call after a week and that’s it . Don’t expect any form of communication from them , we lost 3 months waiting for nothing to happen .

Alessandra · 17 February 2023

★★★★★ 5/5

Google

Although we didn’t find our next home with this company, Sylvie the senior estate agent was so helpful and matched our needs very well. A very professional estate agent and a real asset to the company. I would certainly bear her in mind if I need to move in future, thanks for your help Sylvie at Wendover branch.

Fiona · 24 March 2022

★★★★★ 1/5

Trustpilot

Would not recommend to anyone

Would not recommend to anyone, in fact would recommend to stay clear! Poor experience and unprofessional staff. Just look at ALL the other 1 star reviews, they all have a common theme… go else where.

Flowers · 9 February 2024

★★★★★ 5/5

Trustpilot

Brown and Merry helped me from the…

Brown and Merry helped me from the beginning of my sale to the completion. Martin, Justin, Allan and Charlotte answered all my queries, helped me with my papers, updates over the phone and regular emails, going to them in person. All sales advisors were helpful and polite.

Pauline · 13 March 2023

★★★★★ 5/5

Google

Although we didn’t find our next home with this company, Sylvie the senior estate agent was so helpful and matched our needs very well. A very professional estate agent and a real asset to the company. I would certainly bear her in mind if I need to move in future, thanks for your help Sylvie at Wendover branch.

Fiona · 24 October 2021

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!

MK branch has constantly facilitated a service which borderline harassed me on my way out, poor communication, a complete inability to take any information down, and refused to give me correct information such as the inventory from when I moved in.Zero control over their awful landlords either!

Joe · 4 February 2023

★★★★★ 1/5

Trustpilot

Very poor

Very poor, pushed into an ealier move date when there was no oven, zero communication, sent wrong tenancy agreement, only getting the correct one a day before the move (copy and paste really, which when questioned told it can't be changed take this email as confromation that's ok). No commutation after moving in.

Richard · 7 May 2022

★★★★★ 5/5

Trustpilot

Great service

Great service - excellent communication and work ethic, gained lots of interestAchieved an excellent rent in a a very difficult market

Nisar · 26 August 2024

★★★★★ 1/5

Trustpilot

Awful company, stay clear!

I rented a house via Brown & Merry / Sequence UK for a year. During the tenancy nothing was repaired and the I was chasing deposit return for over a month! This company really don't give a s**t about their customers once they have your money!

Andrew · 19 November 2022

★★★★★ 1/5

Trustpilot

They really should rename the company…

They really should rename the company to clown and merry, meaning some one who is intoxicated and has no idea what they are doing. Do not use this bunch of lying clowns. Move on friend

Karl · 7 June 2023

★★★★★ 4/5

Trustpilot

Sophie and Nicole

Sophie might be young but she could sell snow to the Eskimos! Always got me new tenants within days, often with a choice! Nicole too has always been extremely efficient. Both put an awful lot of enthusiasm into their work. The best letting agents that I have used.

Lois · 5 January 2022

★★★★★ 3/5

Trustpilot

Communication

Recently called up and inquired about a property that they had available and i felt like they did not have much conversation and that i was leading the conversation. I would of liked a bit more of a call lead and more of a conversation as it felt like i was filling out a questionnaire.

Lillie · 29 June 2020

★★★★★ 1/5

Trustpilot

Most incompetent agency we've ever…

Most incompetent agency we've ever worked with. They've managed or book ZERO viewings for our house in 2 month. This speaks for itself.

Orsolya · 27 February 2024

★★★★★ 1/5

Trustpilot

WATFORD. Abysmal communication and lack of…

Abysmal communication and lack of professionalism left me homeless (with a 5-year-old!!)

Miss · 19 July 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Rich Poole supported us throughout the process of my partner and I purchasing our first home, and he was brilliant. He was more than happy to allow us to visit the house on multiple occasions, and always communicated any queries of ours with the seller in a timely manner.

Amy · 29 August 2020

★★★★★ 1/5

Trustpilot

Extremely unprofessional behaviour.

Extremely unprofessional behaviour.. the employee Nicole literally shouts over the phone and her tone is so rude, you have to chase around for months to get an appointment for repairs..

Ume · 5 April 2023

★★★★★ 5/5

Trustpilot

Quick and efficient service from a…

Quick and efficient service from a young team of professionals who were friendly and very helpful.

Tom · 5 February 2024