Trusted Agent profile · Wem
★★★★★
76 reviews across 1 platform
13A High Street, Wem, SY4 5AA
Monks Estate and Letting Agents's office in Wem, at 13A High Street, is rated 4.5 out of 5 across 76 reviews on 1 platform, including 76 Google reviews rated 4.5.
Every review we hold for the Wem office, from every platform, shown as written. First names only.
5/5
GoogleWould recommend Monks, Wem. All the staff have been super helpful! Caren with all the viewing requests and helping us with our offer over the holidays. And SJ for her helpfulness, responsiveness and overall support end to end of the buying process and being the link between us and the vendors. Thanks SJ, Caren and team. Very excited to have our new home very soon, you have helped the process immensely. It’s been pretty seamless :) 🤘🏽
5/5
GoogleI visited the beautiful Station Road property on two occasions , and both times Sarah was there to greet me with a smile ( on Feb 20th) and then again on Feb 23rd. Throughout my visits Sarah showed professionalism and knowledge of the …
Thank you so much for your kind words, Catherine. We’re delighted that Sarah was able to provide a welcoming and informative experience during your visits. We completely understand how difficult it can be to … More
5/5
GoogleI recently viewed a property with one of your agents, Caren. It was a beautiful house and we found her to be very helpful. Unfortunately the house wasn’t right for us but we really did feel that Monks provided excellent service and Caren was one of loveliest people I have ever dealt with!
5/5
GoogleA completely excellent service from start to finish, Sarah ( Lettings was very professional and did everything to help me every step of the way to help me get my Rental Property, So thank you ever so much and i would definitely recommend them to anyone Thanks again.
2/5
GoogleMy initial contact with Monks was good, however as soon as the sale was achieved and particularly after the exchange had happened any pretence at customer service went right out the window. Emails weren't answered, questions were ignored I was left feeling totally disappointed in their attitude and service. I was left feeling that I had to chase everything. If it were not that I had an exceptionally competent solicitor it would have made the whole process much harder as I was moving from abroad and unfamiliar with how things worked. The solicitor answered everything clearly and promptly, the agents made it very clear they simply didn't care. VERY DISAPPOINTING.
Dear Valerie, We were surprised to receive your recent review and are genuinely sorry to hear that your experience did not meet expectations. … More
5/5
GoogleWe collected the keys to our new home last Saturday, and we couldn’t be happier with the service we received. Sarah Canks was incredibly attentive throughout the entire process. She was always available to answer our questions, no matter …
5/5
GoogleWe’ve used monks bespoke property management services for over 3 years now and couldn’t be happier. The whole team are incredible and have never missed a beat in their monthly reports, truly giving you the hands off approach you desire. Notably, Sarah Cank has gone above and beyond to help facilitate the recent changes in our property. A well led and structured team doing what they know best. If you’re considering a managed portfolio, or a change in management, we highly recommend their whole team.
5/5
GoogleMy partner and myself moved to Wem four years ago. Monks were helpful and accomodating on all levels from the start. When we had structual issues with the first property we lived in they were invested in making sure we were able to get into a property that we felt safe and comfortable in. We eventually moved away from the small town for a year and have recently moved back and Monks have been amazing again. Jen has been an absolute star and nothing has been too much of an issue even though there had been endless issues trying to get us into our newest property but once again the staff at Monks have been nothing but helpful and patient with us. There is no other team that I would want helping me with the complexities of the housing market both renting or buying.PositiveQuality, Professionalism
Thank you for you kind words. We are glad we could help you and we hope you are settling well in your new home. Best wishes. Regards. The Monks Team
5/5
GoogleWe recently moved to Wem from Cornwall. Having found the house we wanted through Monks, we began a difficult purchase. Close to exchange my buyer pulled out, we where in a position of losing our dream home. Not so, the team at Wem where completely professional and helpful. We where kept informed of any developments as they happened. We completed with minutes to spare. Thanks Monks you have my highest respect and thanks Ian Henderson
Dear Ian, thank you very much for your kinds words. You have a beautiful property and we hope you are enjoying your dream home! Best wishes from the Monks Team.
5/5
GoogleCaren was extremely helpful and knowledgeable. Would be happy dealing with Wem office, sadly didn't have the same experience with Monks Shrewsbury office
5/5
GoogleGreat experience, amazing customer service very informational, professional and convenient. Big thank you to Sarah and all the Wem branch.
5/5
GoogleMy experience in using Monks for my property needs thus far has been a very pleasant one. In particular, Sarah-Jane, who has been the main point of contact through the house buying process, has been polite, obliging and willing to help at at every turn. I would not hesitate to use Monks and would recommend their conscientiousness, with confidence, to all.
5/5
GoogleShe’s very helpful and explained things to me that made it make sense, would highly recommend her to anyone who’s looking at moving property, highly professional and friendly and quick at responding to any queries, she’s one of the best in the area :)
5/5
GoogleFantastic support from Sarah-Jane at Monks at Wem. A challenging sale that no doubt would not have happened without Sarah-Jane's tireless support and dedication to seeing the sale through. Would not hesitate to recommend Monks.
5/5
GoogleUsed Monks for many years as a landlord, good service and quick turn around when empty. Sarah Cank has recently taken over looking after my property and she is very helpful and reliable, would reccomend.
5/5
GoogleExcellent service given by the Wem office.( Sarah , SJ and Caren. They are always very professional and supporting. Helped me through a very difficult period. Found me the ideal property! Thank you. Xx
5/5
GoogleSJ was excellent to deal with, she always returned emails and phone calls promptly. She was on top of things and very proactive with the buyers and solicitors, can highly recommend her!
5/5
GoogleGreat company to deal with, our house sale was made easy with the great team at the Wem Branch. S J has worked hard and supported us all the way through
5/5
GoogleReally helpful advice and attention to detail. So far our experience has been excellent.
5/5
GoogleHad a really great buying experience all the way from viewings to completion. Super happy with the prompt communication and being kept in the loop all the way through. Standout was how they handled our offer and also when my sale collapsed, doing what was right for both parties. Can highly recommend them.PositiveProfessionalism
5/5
GoogleVery helpful in finding the right property we wanted, from start to finish
5/5
GoogleVery pleasant and helpful in progressing my house purchase
2/5
GoogleI have just completed a purchase through Monks of Wem and have been left feeling let down and disappointed. The transaction was somewhat protracted with quite complicated circumstances towards the end, which wouldn’t have mattered very much if communications had been reasonably satisfactory. If there is one thing the agent needs to get right, especially to justify sales fees which can be pretty large compared with lawyers and surveyors, it seems to me to be effective communications throughout. Things didn’t start particularly well: if the viewer is sent to the vendor unaccompanied, even when the property is very local, then the prospective purchaser may tend to rely on direct communications thereafter, rather than via the agent. As the weeks passed, the vendor and I increasingly liaised directly to ensure the transaction was kept on track. Having not communicated with me for some time, Monks did suddenly “bob up” at the end, like the proverbial cork, to advise me that completion had occurred, but then I already knew that directly from my solicitor!
5/5
GoogleShona at Wem branch has been amazing whilst I swop from one rental to another she has kept me upto date with everything she went the extra mile so everything was explained correctly with me ..She is a definite asset to the branch
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
