Morris Marshall and Poole reviews

★★★★★ 1/5

Google

The worst and most unprofessional estate agents it has been my misfortune to use - and believe me I have a lot of property and a lot of experience here. SO IF YOU VALUE YOUR PROPERTY USE SOMEONE ELSE. Let me tell you my latest experience. Rang am on Monday last week to enquire about letting/ selling area of land with stabling. Was told that as Monday was market day all relevant staff were out of office and they would ring me Tuesday morning. Tuesday nothing happened. Nor did it on Wednesday and Thursday. Rang them Thursday evening and was told that they had made a note of my message but the girl who dealt with land was away on a course that day and she would ring me first thing on Friday morning. Friday came and went - no call. The weekend went as did the following Monday and Tuesday this week. The job has now been passed to more reputable local agents. Goodbye MMP.

Deswdf · 16 March 2026

★★★★★ 1/5

Google

Me and my family rented Tegfan, Llangadfan, SY21 0PR from Moris Marshall and Poole/Norman Lloyd from Mr Toby Assinger. Upon moving into the property we noticed the master bedroom window and the built-in wardrobes were covered in Stachybotrys (black mould), the paint work was patchy and shoddy with a number of scuff marks, there was dust in nearly every room and the garage fascia had heavy moss growth. We complained to the landlord and Norman Lloyd to which they responded that we should take photos of the condition of the property which we did and then cleaned the property throughout to a liveable standard. 5 Weeks later the landlord asked to inspect the property we obliged even though this would seem too soon into the tenancy especially given the condition it was let in. He apologised for the condition the property was let and no concerns were raised. Imagine our surprise when only three weeks later we receive a letter from Norman Lloyd claiming the landlord was wishing to sell the property and would need to enter to take photos of every room. Why you would want a tenants belonging inside the property whilst you do this i do not know, also why the landlord felt the need to sell the property after letting it for 8 Weeks is questionable. We were also told in no uncertain terms whilst the landlord couldn't serve us our Section 21 notice we were more than welcome to find a new property. I have three children one of which suffers with cerebral palsy, he is due to have a very expensive life changing operation this is one of the main reasons we chose a bungalow. It left me and my family very distressed and out of pocket having to find a new home in such a short period of time. Norman Lloyd have merged with MMP and once we had decided we have to find a new home and moved out it was MMP's turn to attempt to extort my family. They claimed the house required re-painting at a cost of £225 to us and cleaning to the cost of £140 to us. We obviously did not accept these deductions to our deposit and i kindly pointed out that not only was the house in an unfit state when it was let, no inventory was signed by ourselves and the landlord or neither agent had the legal documentation required to determine what condition the house was in when we let it. Below are pictures of the property when we let and two of the cleanliness when we left. The house is currently being let which was agreed almost immediately after we left, even though the property was apparently being sold. There is nothing in law to stop agents and landlords doing this, in my opinion there should be. Ultimately I feel me and my family were discriminated against by the Landlord Mr Toby Assinger, Norman Lloyd and Morris Marshall Poole and I felt this review was necessary to help protect other young families like mine. All my personal documents had not been returned and when I went to enquire after them they told me they had been lost. These included my birth certificate, payslips, utility bill and bank statements.NegativeProfessionalism

Sarah · 24 October 2021

★★★★★ 5/5

Google

We recently purchased a property through MMP and dealt with Dave Jones. The market is very difficult at the moment with properties selling within days. Dave arranged a viewing for us promptly at our convenience and gave us helpful advice on the market and local area. The communication with Dave and Julia in the office was prompt and the Welshpool team were a pleasure to deal with.PositiveResponsiveness, Professionalism, Value

Rachel · 20 June 2022

★★★★★ 5/5

Google

I am very happy with the service I received in selling my home. The process was explained clearly, the fee was competitive and I was kept fully informed throughout. Everyone was very professional but friendly; from the agent who came to value and market the property to the staff in the office. They, in particular, stand out for all their help and understanding about the stresses of moving house, and they really helped to manage some of the pitfalls that were experienced along the way. I would certainly recommend MMP to anyone looking to sell their property.

Sian · 25 November 2025

★★★★★ 5/5

Google

Excellent service provided by this estate agent. Julia Gilbert -Davies kept us informed of progress from start to finish. She is always polite and professional. We are now looking to sell a further property and will be using Morris Marshall Poole again. Thank you Dr Raj Nahar

Raj · 18 March 2025

★★★★★ 5/5

Google

Can’t thank Dave and the Welshpool branch enough. They made sure we were fully up to date with whatever was happening in selling our property and buying our new one. Chasing up solicitors for us to see how they were getting on and keeping us informed. Leading up to agreeing a sale and purchase for our properties Dave kept in touch all the time making sure we got the best deal that was right for us. Can’t fault them at all. True professionalism. Great communication and friendly staff.

Darryl · 20 June 2023

★★★★★ 5/5

Google

One of the most reputable established estate agents covering Shropshire and mid-Wales. The MMP Welshpool office on Broad Street is inviting and welcoming, …

JB · 16 April 2025

★★★★★ 5/5

Google

Absolutely great staff, every single person we spoke with/visited in the Estate Agents Office were so helpful at a very very stressful time for us and we found nothing was ever any trouble for which we were truly grateful for their guidance.

Norma · 20 June 2023

★★★★★ 5/5

Google

Bry, David and Julia were very kind, helpful and professional throughout the purchase process. Julia was always on the ball and quick to chase up parties. Thanks again

Jennifer · 16 April 2024

★★★★★ 5/5

Google

We brought our Bungalow and MMP in Welshpool was the estate agent. They were very supportive and we appreciated their good communication with us. Thank you.

Lisa · 24 April 2024

★★★★★ 5/5

Google

A difficult house buy, Bryan was helpful every step of the way.PositiveResponsiveness

Jonjo · 20 June 2022

★★★★★ 5/5

Google

Julia is rather excellent at her job great estate agent 😏 …

Owen · 20 June 2022

★★★★★ 5/5

Google

Absolutely fantastic service I received from both this company and staff I can confirm that I would definitely use them again, especially Ffion she was an asset and fantastic help with my purchase

Nigel · 20 June 2023

★★★★★ 5/5

Google

The support we received was outstanding from start to finish - both in terms of professionalism and warmth. The sale was not straightforward due to unforeseen personal matters, however, the communication, advice and support we were given could not have been better. I would recommend MMP to anyone wanting to sell or buy a home.PositiveResponsiveness, Quality, Professionalism, Value

Susie · 20 June 2022

★★★★★ 5/5

Google

Ivan was very helpful

Ann · 20 June 2022

★★★★★ 5/5

Google

All of the staff were supportive and efficient in every way with clear communication throughout the whole process.

David · 26 October 2025

★★★★★ 5/5

Google

Fantastic service. Bryan Jarman is a huge reason for the 5 stars. Great communication and integrity.

Carl · 20 June 2023

★★★★★ 4/5

Google

We purchased our new home via MMP, and the staff were excellent and helpful, especially Keith, he was extremely helpful and friendly, and personally cleared the rubbish left by the previous owner, thanks Keith 👍. …

Mr · 20 June 2020

★★★★★ 5/5

Google

I was the purchaser, so Although I thought the Estate agent was just for the Vendor. My experience is one of positive and quick response. even out of hours I was replied to, which made our purchase much more gratefulPositiveResponsiveness, Professionalism

Labrador · 20 June 2022

★★★★★ 5/5

Google

I was highly impressed by the professionalism of the entire team. Their communication was excellent, consistently keeping us informed throughout the process. I would definitely recommend their services and would not hesitate to use them again.

Thomas · 26 October 2024

★★★★★ 5/5

Google

Professional throughout. Fast and friendly service. Kept us updated throughout the process on the sale of our property. Friendly staff. Would recommend and use again.

A · 13 March 2025

★★★★★ 5/5

Google

Head and shoulders above the competition in Welshpool. Very friendly initial approach, professional yet respectful attitute to property and subsequent marketing. Great communication throughout, always answering calls and MOST importantly frequent updates.

John · 25 November 2024

★★★★★ 1/5

Yell

AVOID - bad people just stealing £40

Very nice until I had paid them the £40 for referencing when I was mostly just shouted at by Nicola.Promised call backs not received. Told me that my current Landlady had not supplied a reference so that my application failed, which my Landlady denies and I now keep that reference in writing, myself. Told "We have a number of applicants, anyway". My credit references are exceptional, I owe my Landlady not one penny and I am the perfect tenant. So why have I been treated like dirt by this agent?Win, win for my current Landlord.Chartered ManagerCredit Manager Counsellor - specialising in victims of CRIME, child victims, victims of DV and minorities.And likes to create beautiful gardens.

Annie20152015 · 18 March 2018

★★★★★ 1/5

Yell

Do not buy or sell your house with them

They are totally unprofessional, rude and look down at people. I wanted to purchase a property in cash and was made to feel I was doing something wrong. Didn’t get my property because they told the owner I was unsuitable. I put in the asking price and cash buyer. The property went to someone with a lower offer. If I was selling my house I would want the asking price. Get as much as I can. MMP totally useless agency. Very poor staff and management

NghiH · 16 November 2017