Every review we hold for the Wellington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent Service
I am a landlord who has been with Mannleys now for around a year and a half, I have been very impressed on every level. I recently had new tenants move in and it was handled with great efficiency and care. I have a great deal of trust in the team and am always keep up dated.
Linda · 13 April 2024
Agent replied · 22 October 2024
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Mannleys. It's fantastic to know that our team's efficiency and care have made such a positive impact on your journey as a landlord.We always strive to keep our clients informed and involved every step of the way, and we're delighted that you feel confident in our services.Here's to many more successful years of collaboration! If there's anything else we can assist you with, please don't hesitate to reach out.The Mannleys Team
★★★★★ 5/5
TrustpilotA massive Thankyou to Mannleys for being amazing
A massive Thankyou to Mannleys for a great experience Of being first time buyers! With all the help from day of quick viewing turnaround. To keeping us up to date with any news you had and speedy responses via email when ever we had any questions we needed to ask. Especially to Danielle, Thankyou so much for the welcome box what an unexpected gift that was to. Would highly recommend Mannleys anything we didn’t understand they made it so easy to ask what it meant for them to explain to us for us to understand. Thankyou once again for making it possible for are first home and with such a quick completion. Kind regards colette and adonis
Ms · 31 May 2022
Agent replied · 6 July 2023
Thank you for your taking the time to leave us a review. We are really pleased to hear about your experience when buying your first home. We wish you all the best and if we can be of any help in the future please don't hesitate to contact us!
★★★★★ 5/5
GoogleThe staff at mannleys have been amazing throughout our application. Lucy has kept us informed about everything by email and phone calls and very prompt to answer any questions we have had. A big thank.
Debbie · 15 March 2025
Agent replied · 11 October 2026
Thank you so much for your kind words! We're really pleased to hear you had such a positive experience with us during your application process. Lucy will be especially happy to know her support and communication made a difference, she’s always happy to help!
A big thank you from all of us as well, and we’re here if you need anything going forward., The Mannleys Sales and Lettings Team
★★★★★ 5/5
TrustpilotVery pleased with up-to-date communication..
Considering our house move was a particularly difficult one, Lydia kept us up to date and informed every step of the way. The communication and persistence made a potentially stressful situation much easier to deal with. Very grateful to Lydia and the team.
Steve · 5 November 2019
Agent replied · 6 July 2023
Thank you for your lovely words about Mannleys and Lydia. We wish you all the best in your new home!
★★★★★ 5/5
FacebookWe have recently sold our property with Mannleys and I can honestly say they are worth their weight in gold.
As first time sellers we didn't know what to expect but from the initial valuation, to having photos taken, booking in 9 viewings in 2 days and seeing through the sale for us including chasing parties for updates, they have been fantastic and we can't praise them enough.
They are also very knowledgeable on the housing market as their valuation was perfectly realistic compared to another company we were considering.
A special mention to Jo, Jane and Lydia who are just so lovely and have been amazing for us - our buyer has even commented on how responsive and helpful they have been throughout the whole process as we were up against a tight deadline for moving and they have helped as much as they can with that!
A big thank you to the whole team, we would absolutely use Mannleys again in a heartbeat!
Bethh · 27 August 2024
★★★★★ 5/5
GoogleMy sister and I recently sold a property through Mannleys. The service we received was second to none with the process being handled efficiently and professionally through every step. Our thanks go to all the staff and in particular Danielle with whom we mainly dealt, we would have no hesitation in recommending these agents to anyone
David Lawrenson and Julie Menice
David · 6 July 2022
★★★★★ 5/5
GoogleFrom the first initial enquiry, I received first class service from Mannleys.
I was appointed Danielle to help with the sale of my house, Danielle is lovely, kept me informed from start to finish , she even went above and beyond her position to help me find the house I wanted to purchase.
I would highly recommend Mannleys estate agent.
Karen · 6 July 2022
★★★★★ 5/5
TrustpilotI had a great experience with Mannleys
I had a great experience with Mannleys. Definitely recommend The Mannleys Estate Agents, Lydia & Ashley kept us informed with all the information and progress on their side, while buying our second home. Thank you for your support.
Inderjit · 7 July 2020
Agent replied · 6 July 2023
Thank you very much for your kind review. We wish you well in your new home.
★★★★★ 5/5
TrustpilotWhat a great estate agent
What a great estate agents! The help I got was even more than I could ever of asked for. Viewed a property to rent and someone else got it. Almost gave up searching but the team got straight in contact and got me through all sorts of barriers to secure a tenancy. Never had this with any other estate agents. Highly recommended . 5 stars!
John · 29 June 2023
Agent replied · 28 October 2023
Thank you so much for your review, we are so glad that everything worked out for you.
★★★★★ 5/5
TrustpilotFantastic customer service, would definitely recommend!
Absolutely blown away by Mannleys professional services, being fairly new to the rental market I was pleasantly surprised at how efficient they dealt with my initial enquiry to view a property, through to me being accepted and approved for a property! Totally seemless process, I am collecting the keys tomorrow, so I'd like to say a big thank you! Highly recommended.
Mr · 12 October 2023
Agent replied · 28 October 2023
Thank you so much for taking the time to leave us a five-star review on Trustpilot! We're thrilled to hear that you had a positive experience with our service. Your support and feedback mean the world to us.We're dedicated to providing the best possible experience for our customers, and your glowing review reaffirms that we're on the right track. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
★★★★★ 5/5
TrustpilotMannleys have been very efficient…
Mannleys have been very efficient throughout the process or selling our home. After having our house values they managed to have photographs done and on the market 3 days later. Communication has been very good from everyone at Mannleys. We were also purchasing a house that Mannleys were marketing and it was a very stressful time due to have a few properties in the chain and a few hiccups along the way but Christian always went above and beyond to do what he could to get things resolved.Highly recommend Mannleys, by far the best estate agent we have used in Telford.
Emma · 6 October 2021
Agent replied · 6 July 2023
Thank you for your lovely review Emma, we all wish you the very best in your new home.
★★★★★ 5/5
TrustpilotExcellent service with great…
Excellent service with great communication. Roger did a fab job showing round potential buyers and the office team were wonderful in keeping us up to date. The house sold quickly and the sale went through smoothly
Thank you
Sue · 6 December 2024
Agent replied · 23 December 2024
Hi Sue,
Thank you so much for your lovely review! We're thrilled to hear that you had an excellent experience with our team. Roger will be delighted to know his viewings made a difference, and the office team will be equally pleased to hear their updates kept things running smoothly.
We’re so glad the sale went through quickly and effortlessly, congratulations! If you ever need assistance in the future, we’ll be here for you.
Best regards,
The Mannleys Team
★★★★★ 1/5
GooglePoor communication and overall service, did not return phone calls or messages. requests for information ignored and still not received after asking multiple times. Important information requested to be included in the tenancy agreements missed out, Managed my property for 10 years while no issues, As soon as an issue arose the keys were handed back to me to deal with?
Steve · 10 September 2023
Agent replied · 1 October 2023
Dear Steve,
We appreciate your feedback and sharing your concerns and as you will be aware we have been responsive to your enquiries and you have indeed spoken with several members of our team. We have managed your property for 10 years with dedication to ensure a smooth and compliant tenancy with all relevant regulations and no rent arrears during that time.
We understand the complexities of your current situation. We take the handling of complaints seriously, and we are diligently following our in-house complaints procedure and co-operating with the property ombudsman to address your concerns.
We understand the difficulties you are facing and will continue to work towards a resolution that serves the best interests of both parties.
Thank you for your understanding.
★★★★★ 1/5
TrustpilotPoor communication and overall service
Poor communication and overall service, did not return phone calls or messages. requests for information ignored and still not received after asking multiple times. Important information requested to be included in the tenancy agreements missed out, Managed my property for 10 years while no issues, As soon as an issue arose the keys were handed back to me to deal with?
Steve · 8 September 2023
Agent replied · 28 October 2023
Dear Steve,We appreciate your feedback and sharing your concerns and as you will be aware we have been responsive to your enquiries and you have indeed spoken with several members of our team. We have managed your property for 10 years with dedication to ensure a smooth and compliant tenancy with all relevant regulations and no rent arrears during that time.We understand the complexities of your current situation. We take the handling of complaints seriously, and we are diligently following our in-house complaints procedure and co-operating with the property ombudsman to address your concerns.We understand the difficulties you are facing and will continue to work towards a resolution that serves the best interests of both parties.Thank you for your understanding.
★★★★★ 5/5
TrustpilotI would highly recommend Mannleys
I would highly recommend Mannleys. They sold our property very quickly. When they arrived to discuss the potential for marketing they had done lots of pre-work looking at other properties in the area which were for sale and had sold recently. We had lots of interest in our property and they managed this really well, ensuring we were updated with viewings booked.After we had accepted an offer, Ashleigh became our sole point of contact and was excellent. She provided timely updates via email and phone, often going above and beyond and speaking to our buyers solicitor when our solicitor was unreachable.Overall our experience was fantastic, this is the first time we have sold our house and I would say the advice and service was five star.
Paul · 25 June 2021
Agent replied · 6 July 2023
Thank you for your kind review. We are pleased to hear about your positive experience.
★★★★★ 5/5
TrustpilotFrom brilliant from start to finish.
From start to finish all the staff were helpful, patient and very obliging.Given the amount of stress in selling and moving it was fantastic to receive so much help.Both Christian, and Jo were exceptionally brilliant taking all matters in a very professional way! Would highly recommend the company, and would certainly use again.Very pleased.
Stephen · 24 January 2024
Agent replied · 21 March 2024
Dear Mr. Humphrey,Thank you for taking the time to leave a 5-star review. We sincerely appreciate your positive feedback on your experience with our team. It's great to hear that our staff were helpful, patient, and obliging throughout the entire process, providing you with a smoother and more enjoyable experience during a potentially stressful time.We also want to extend our gratitude for acknowledging the exceptional service provided by Christian and Jo. Your kind words mean a lot to them and the entire team.Your recommendation is highly valued, and should you require any further assistance or choose to work with us again, we're here for you. Wishing you all the best in your new venture.Warm regards,The Mannleys Team
★★★★★ 5/5
TrustpilotExcellent service
My husband and I decided to try to sell our property with Mannleys as we had been unsuccessful with another agent.From the moment we signed up we was very well looked after. With lots of contact and feedback.It didn’t take long to sell our property after lots of viewings being arranged.The only issue we had was the Exchange, again Mannleys stepped up and helped eventually push it through.A big thank you to the team. I wouldn’t hesitate recommending you to family and friends.
Customer · 11 December 2020
Agent replied · 6 July 2023
Thank you very much for your kind words about Mannleys. We would like to wish you all the best with your new home and if we can be of any help in the future please don't hesitate to contact us.
★★★★★ 1/5
GoogleIf i could give a minus star, i would. After expressing interest in a property to let with several phone calls from my partner, daughter and myself, none of which were past on to the appropriate person i found myself chasing all the time. Absolute zero communication. The whole team i feel were Disgraceful, disrespectful, and totally unprofessional
Deborah · 10 September 2023
Agent replied · 1 October 2023
We appreciate your feedback and apologize for any inconvenience you've experienced. It's disheartening to hear about your recent experience, and we want to clarify and address your concerns. At Mannleys, we take great pride in our commitment to excellent customer service and communication. We do have a dedicated phone answering service that includes out of hours to ensure that all inquiries and expressions of interest are promptly recorded and forwarded to the appropriate person.
Please feel free to reach out to us directly if you would like to discuss this matter further our lettings manager will be happy to assist you.
★★★★★ 4/5
TrustpilotLydia is a star
I'm looking to buy a property and have had multiple dealings with Lydia at the Telford office. She is personable, friendly and a real pleasure to deal with. She comes back on queries promptly and I love dealing with her - I can just tell she goes the extra mile. She is a real asset to Mannleys!
Reviewer · 26 September 2023
Agent replied · 28 October 2023
Thank you for your review and we are so glad to hear that Lydia is looking after you well. Hopefully she will help you find your next home. Good luck in your continued search.
★★★★★ 4/5
TrustpilotLydia is a star
I'm looking to buy a property and have had multiple dealings with Lydia at the Telford office. She is personable, friendly and a real pleasure to deal with. She comes back on queries promptly and I love dealing with her - I can just tell she goes the extra mile. She is a real asset to Mannleys!
Dev · 26 September 2023
Agent replied · 21 March 2024
Thank you for your review and we are so glad to hear that Lydia is looking after you well. Hopefully she will help you find your next home. Good luck in your continued search.
★★★★★ 4/5
TrustpilotLydia is a star
I'm looking to buy a property and have had multiple dealings with Lydia at the Telford office. She is personable, friendly and a real pleasure to deal with. She comes back on queries promptly and I love dealing with her - I can just tell she goes the extra mile. She is a real asset to Mannleys!
Devi · 26 September 2023
Agent replied · 22 October 2024
Thank you for your review and we are so glad to hear that Lydia is looking after you well. Hopefully she will help you find your next home. Good luck in your continued search.
★★★★★ 5/5
GoogleVery impressed with Christian Parkhouse property consultant from Mannleys.
He was efficient, professional yet friendly and sensitive whilst handling the sale of my late mums estate.
One of the female staff I dealt with initially could do with a lesson in customer services,
but Christian couldn't have been more on the ball, highly recommended.
Many thanks Jacquie Trout.PositiveResponsiveness, Professionalism, Value
Jacquie · 27 August 2021
★★★★★ 5/5
TrustpilotExcellent Service from start to finish
Excellent service from Mannleys from start to finish. I did not live locally to the area when i purchased a house through them and it has been a pleasure to deal with the company. They made my transaction stress free and easy. All of the staff are well trained and knowledgable, they kept me updated throughout and the level of customer service has been excellent. I would have no hesitation in recommending Mannleys to family and friends and definitely plan to use them again in the future.
Emma · 21 September 2020
Agent replied · 6 July 2023
Thank you for your lovely review Emma, we are very pleased to hear that you received such a great service from our team. We would like to wish you the very best of luck in your new home!
★★★★★ 1/5
GoogleBUYER BEWARE! Very negative experience with Mannleys - if as a buyer you are not paying them commission then they act disgracefully. Firstly, they allow their own estate agents to personally buy, renovate and then sell their own properties all through the small office that they are employees of - a very dubious conflict of interest that made us very uncomfortable as this fact was not disclosed to us until AFTER having our offer accepted on their house even despite the fact that the seller/estate agent was the one who did the viewing and never mentioned it! Then during the purchase of another property, despite making written requests that we wanted Mannleys to speak to our solicitor (not ourselves) as we were in the process of resolving a small timing issue (which was soon sorted), we still received a series of incredibly rude, unpleasant and harassing phone calls and emails, which caused us absolutely unnecessary panic and anxiety. In short, they are awful towards buyers since you are not lining their pockets and there are lots of other estate agents in the area who treat buyers better!!!
A · 6 July 2020
Agent replied · 6 July 2023
We are sorry to hear about your grievances you have with Mannleys but after speaking with the whole team we are unable to figure out who you are and if you have indeed purchased a property with us. If you would like to discuss this further then please contact us directly and we hope to be able to sort this matter out for you.
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