Every review we hold for the Wellingborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI bought a buy-to-let house in Wellingborough in 2015 and asked Wych to manage it for me. They did an excellent job for the next 9 years, with Sasha, Canida and Chelsey all providing me with a stress-free experience.
In 2024 I decided to sell the house (due to the Renters' Rights Bill - nothing to do with Wych) and asked Wych to handle the sale for me; and although it took over a year to sell, this was in no way Wych's fault - it was due to the first sale falling through due to my buyer's buyer pulling out at the last moment, and then horrendously slow buyer's solicitors for the second sale.
I was very happy with the service I received from Wych staff, and never encountered anyone there who was other than friendly, polite and helpful. And special thanks are due to Chelsey who moved heaven and earth to get the sale over the line, and who put up with all my agitated phone calls with patience, kindness and unflappability!
To summarise, I am very happy to recommend Bill Wych and all who work there.
James · 30 July 2025
★★★★★ 1/5
GoogleAvoid at all costs:
Had a property rented through them which I loved and was very happy with and I was a great tenant.
One Saturday night at 9pm I had a call from an unknown number stating the landlord was wishing to do improvements and wants to measure for Double glazing, the next day, on a Sunday at 1pm.
i thought about it and due to the short notice and the fact I was not expecting the call, I would check in with the letting agent to arrange a time if the person was verified - should not have been sharing my contact info even with a third party contractor without my permission.
There was no urgency for this - I cleared it up with the letting agent and said the contractor can call me to arrange another time.
I didn't hear anything until about 3 weeks later when i got a section 21b.
They ended my tenancy for not allowing access to contractors!! I made several appeals and was unable to establish the reason for the end of tenancy they just said the landlord wanted the property back.
Anyway, it turns out that Canida, or whoever was dealing felt so aggrieved at me pointing out her shortcomings, she made the recommendation to end the tenancy to the landlord, who lost his father at the same time.
I didn't find this out until a week after I moved out - by which time it was too late for the landlord or the letting agent to reverse what had been done, but essentially I was unlawfully evicted.
They then tried to claim deductions against the property for damage and cleaning, even though I had before and after pictures and proof of payment for a professional end of tenancy clean.
The Director realised his mistake and made a couple of concessions such as refunding my entire deposit quickly, and reducing balance of the 1 week rent I had stayed past the month to move - but still left a very bitter taste in my mouth.
It's nearly 3 years later, but why am I writing this review now? because I have just had a call from someone with all of this address, my name and contact information trying to claim i owe money for damages to this property. Could have been a scam, but had a worrying amount of information, and it indicates another data breach under GDPR from them.
Most remarkable at the time when I was looking for a new property were the amount of Landlords and other estate agents who asked who the letting agent was - winced and asked me did I not know their reputation?
This happened at about 5/6 different viewings.
Would definitely not use in future.
Even if that same property I loved got relisted I would go direct to the landlord to say 'Do you want me back?', choose another letting agent and you'll have your valuable tenant back again?'
They had SO many opportunities to halt the eviction, and I hated leaving the house - I liked it so much as a tenant.
(Also puts up fake reviews to bump negative ones down!)
Chris · 30 June 2025
★★★★★ 5/5
GoogleExcellent. Chelsey showed me the property. She was friendly, professional and very helpful. She secured a meeting with the owners very quickly and the tenancy was arranged in a couple of days. Canida has been really efficient in getting paperwork to me and overseeing the approval process. Overall, a seamless service with great help and advice offered. A huge thanks to Canida and Chelsey for making the whole process so easy and being so delightful to speak to.
Kathy · 30 June 2025
★★★★★ 5/5
GoogleWe rented a flat with Bill Wych for almost 6 years in Northampton.
Since we moved in, the property was not very clean but that's down to the previous tenants. There were some slight issues which we reported through their portal (such as faulty oven heating element, broken bathroom shaver plug, perishing flooring, etc) and they didn't let us wait for more than a week, sometimes the contractors were there the next day.
The inspections they did as part of the contract were always in a timely manner and there was no bothering from their end whatsoever.
We left the property in a very good condition and got our whole deposit back too. Compared to previous agency we rented with, they were hassle free and let us know in time for any works or anything that needed to be done.
They also replied to our emails or enquiries straight away. Thank you for your good service, it was a pleasure renting with you.
Mariana · 15 May 2025
★★★★★ 5/5
GoogleI had a great experience purchasing my home and can’t thank the team enough.
Chelsey was incredibly supportive throughout, always responsive, professional, and proactive in keeping everything on track. Communication from all staff was swift and clear, which made the whole process smooth and far less stressful. Highly recommended;)
Asia · 26 February 2026
★★★★★ 5/5
GoogleCanida and Chelsey were super supportive in helping me find 2 places to rent and negociating the tenancy terms with the landlords. They were very professional, always answering my emails in due time and helped with the necessary repairings when needed. Moreover, whenever I had to rent, they made sure that I don't pay unnecessary fees and facilitated the renting process as much as they possibly could. Thank you so much for your support!
Lacramioara · 26 March 2025
★★★★★ 4/5
GoogleI would like to say thanks to Jamie who handled a complaint I had with a customer advisor I had called before speaking to him. Jamie called me to rectrify this and I felt that this was well handled by him hence taking a bad experience and turning it around completely. I hope things will stay that way and everyone receives the same service I got from Jamie from other customer advisors.
Luba · 9 April 2025
★★★★★ 5/5
GoogleChelsea was absolutely amazing! She was so efficient, always got back to us quickly, and went above and beyond throughout the whole process. Nothing was ever too much trouble, and she made everything feel seamless. We’d definitely recommend her to anyone considering using their services.. you’ll be in very safe hands!
Katie · 26 September 2025
★★★★★ 5/5
GoogleBill Wych acted as agents for 7 years renting a property for us. Reviews were received regularly and property checks done on time. Any issues were quickly sorted. They then handled the selling of the property this summer and pushed parties to achieve a quick sale which is exactly what was needed in our circumstances. After sale services have also been excellent. Staff are very friendly and professional. I would definitely recommend them for renting and selling
Gillian · 4 November 2024
★★★★★ 5/5
GoogleJamie and the team were AMAZING during the sale of my property. They went above and beyond, reducing stress wherever possible. Would recommend Wych without any doubt - thank-you Jamie!
Amy · 19 March 2026
★★★★★ 5/5
GoogleMoving house is generally quite a stressful event and i have always rented so i know what to expect.
That said, Wych, and Canida in particular, made the whole process so smooth and painless and was a pleasure to deal with. Application and referencing took less than a day and all communications were super clear and helpful.
On the day of keys handover, everything was set up and ready to go - i had pre-paid, which Canida had confirmed as cleared, and was given a copy of the paperwork to sign well in advance, which i printed, signed and handed in - The whole handover took around 5 minutes and i was out and free to move in.
The office is a friendly place - i was given a moving in welcome pack, which is a first for me! I will be sure to enjoy the facemask and bath bomb!
2 days after moving in, i realised i had locked myself out of the house as i had mixed the keys up - Yes i am a man, trying to learn how to look after myself again! lol. When i called the office for help, they were able to give me a spare set of keys to get myself back in and sort my own keys out - Thanks for saving my bacon! lol.
Overall, i cannot say a bad word about Wych - I followed their instructions and life was easy! Thank you Wych, and thank you Canida :-)
Adam · 3 May 2024
★★★★★ 5/5
GoogleAmazing Estate agents to let from had a fantastic experience with Canida going above and beyond to get me a flat that I love. Couldn't recommend enough, very polite and extremely helpful, even getting a little moving in box. It has been a smooth and fantastic experience. Many thanks again to the whole team and especially Canida.
Connor · 26 March 2025
★★★★★ 5/5
GoogleI first gave this agency a 2 star review due to misunderstanding of policies and procedures.
After my first review, Jamie, kindly called us and explained why such rules are in place and kindly apologised and affirmed that such treatment it is not acceptable at his agency! Not only that, but he personally looked after my family to rent a house with them. We got the keys yesterday!
And throughout the whole process, and it did take long, due to my family hours were very difficult to meet all together, but Jamie was patient, polite and friendly throughout the whole journey.
Jamie, I am grateful for the attention and support that you have provided to us!
Kind regards,
Luciene
Luciene · 26 March 2024
★★★★★ 1/5
GoogleVery disappointing experience with this Wellingborough wych estate agency.
During winter our boiler stopped working several times and we had no heating or hot water while outside temperatures were around 2, 3°C. We have two children and …
Paramjeet · 12 March 2026
Agent replied · 26 March 2026
We are sorry to hear that you feel this way about your experience, however, a number of the points raised in your review are not an accurate reflection of the situation. … More
★★★★★ 5/5
GoogleSasha, Chelsea and the team were amazing, thank you very much.
Excellent service from start to finish! They made the whole process smooth and stress-free. The team was friendly, professional, and always kept me updated. I really appreciated their personal touch and honest advice.
George · 30 June 2025
★★★★★ 5/5
GoogleCanida is absolutely lovely and such a bubbly person to be around! She’s always cheerful, approachable, and brings a positive energy to every interaction. Her warm and friendly nature makes communication so easy and enjoyable. It’s always a pleasure dealing with her!
Blessing · 30 June 2025
★★★★★ 5/5
GoogleWorking with Canida at Wych was a joy, she kept me informed with without me having to chase her and she responded to my emails very quickly as I had informed her I needed to move to the area quickly having found a new job and I would be starting in a month and this was in December. Thank you Canida a true professional . I would highly recommend so hence I have given 5 stars
Stuart · 27 January 2024
★★★★★ 5/5
GoogleAgents Canida and Chelsey were absolutely amazing throughout the whole process of finding my new home. Super helpful, professional, and always friendly, nothing was ever too much trouble. They made the whole experience smooth and stress-free. Highly recommend these two fantastic agents and Wych ♥️
Rachel · 7 May 2025
★★★★★ 1/5
GoogleAbsolutely unprofessional and unethical agency. I rented a property from them for 10 years, during that entire time they completely ignored my repair requests. Only after I reported the case to the council did they finally take any action. …
Lukasz · 26 September 2025
Agent replied · 26 March 2026
Dear Lukasz
Thank you for taking the time to leave your review. We are sorry to hear that … More
★★★★★ 5/5
GoogleFive Stars Estate agents to let. I had a fantastic experience with Canida going above and beyond to get me a house that I want. Very polite and extremely helpful. Many thanks again to the team and especially Canida.
Sorin · 26 March 2025
★★★★★ 5/5
GoogleI come across Jamie @ Wych Estate agents when I was looking for a trustworthy, reliable professional agent to assist me with my rental portfolio
After using a shambles company previously!!!
Wych have been amazing so far helping me with paperwork, getting tenants for my properties and doing what agents are meant to do and more
Thank you Jamie, and the team
Sarah · 26 March 2024
★★★★★ 5/5
GoogleMany thanks to Canida and the team for a seamless experience in setting up my tenancy. The experience was uncomplicated and I highly recommend them to anyone looking for an amazing stress-free service
John · 31 May 2025
★★★★★ 5/5
GoogleI would like to congratulate the team and especially our agent Canida. She is incredible. She helped through the whole process and everything was so fast and convenient. I am very satisfied. Thank you so much Canida!
Kristina · 26 March 2025
★★★★★ 5/5
GoogleJamie and his team @ Wych Estate agents are a trustworthy, reliable professional agents who assisted me with my rental portfolio
Wych have been amazing so far helping me with paperwork, getting tenants for my properties and doing what agents are meant to do and also went the extra mile....
Thank you Jamie, and the team for stress free lettings
Nimisha · 26 March 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
