Your Move reviews

★★★★★ 5/5

Google

My Partner and I are first time buyers and during our search for our home we found your-move to be the most reliable and effective estate agents in the area. Thomas Austin was the agent we dealt with he was very friendly and accommodating. He always kept us up to date with the progression of buying our first home. We can't thank him enough for making this stressful time more easier, with phone calls, emails and recommendations. Would recommend Your-Move for selling or buying. We are finally going to be home owners so thank you all.

Connor · 26 February 2021

★★★★★ 5/5

Google

What can we say, what a fantastic service to the very end of our sale and purchase. Anthony visited to value the property, very professional and very helpful! We needed a quick turn around to get the property on the market and your move did not disappoint. Tom at Your move dealt with our sale and purchase and was very helpful and professional. He worked really hard to push the sale and purchase to our specified deadline. Tom was always very prompt and always called with important updates. We can not fault Tom or your move. Would highly recommend. 5* service went above and beyond.

Abi · 11 October 2020

★★★★★ 5/5

Google

After buying our current house 17 years ago from Your Move we decided to sell with a different agent and what a mistake that was. Complete waste of time and we soon changed to Your Move. What a different service we received! Weekly updates and emails, all staff extremely pleasant and polite and only too willing to help. Communication has been spot on all the way through and I cannot find any reason to fault them, the service really has been first class by everyone. I must mention the lovely Tom. Tom is the most enthusiastic, hard working and caring person I have come across. He genuinely wants to help and clearly loves his job and goes above and beyond everyday. Many times he put my mind at ease when I rang him in a panic. He is an asset to Your Move. We also used the services of Your Moves financial advisor, Clare Wootton. We would have been lost without her. Clare has been so patient with us and guided us through our options. She is professional, friendly and someone we knew we could trust to sort out finances out. I cannot recommend Your Move and Clare Wootton enough. Keep up the good work guys.

Aimi · 11 September 2020

★★★★★ 5/5

Google

Well what can I say, we started with a bad experience with an alternative agent. BUT then we met Tim the valuer at Your Move. What a genuinely lovely gentleman. He held our hand through the journey. From our first phone call on the Monday, coming out to value, to getting the photographer in (who is very lovely and takes the best photos and 360 videos ever thank you Adam) to been put live on the market in that same week on the Friday!!!! Wow how quick!! Tim sets up a whats app group between all vendors and himself, and tells you he is always there. Well he was right! That was so much easier, in between work we had constant communication. Then on the Saturday I had a call from the lovely Tom, to introduce himself and tell us that he was going to be trying everything he could to sell our property. He was so enthusiastic and just genuinely seemed to care about us and our property. We also had a great laugh and chat every time we spoke, just made the whole experience so lovely. And then 7 days to the day, we have sold!!! We seriously can't thank you Tim, Adam and Tom enough, you run such a tight team, yet still don't loose the personal touches and genuinly care about us all the way through. Thank you guys. Highly recommended

Sheryl · 12 August 2020

★★★★★ 5/5

Google

I have dealt with this office on 2 separate occasions, for my first purchase a few years ago and recently with regards to buying and selling, Tom was a great person to have around with selling our house and showing us around ones for us to buy, Tim was very clear and concise when he came round to help take details and put our house on the market, we had great photos and marketing and we had an offer in less than 1 month. The branch manager Anthony was always available by phone or email and if he wasn't available he would get back straight away and listen to any queries or concerns I had. With regards to the in house solicitor that was offered, I have reviewed them separately on their Google page.

John · 12 August 2020

★★★★★ 5/5

Google

I have recently dealt with Thomas from Your Move in the search for our first home and I have found him to be very professional. He went out his way to ensure that Sam and I were spoken to frequently and kept up to date with everything. He was very open and honest with everything, which has made everything a lot easier and meant that we had our offer accepted on the property we wanted. Just hoping the rest of this process runs as smoothly as how Thomas has dealt with us, and looking forward to getting everything finalised.

Aveni · 9 July 2020

★★★★★ 5/5

Google

Highly recommend! I bought my property through this branch in December last year and couldn't be happier with the communication and care i had from the team. Emily and Clare were fantastic and kept me fully in the know at all times and made the whole process very comfortable and easy. I now feel confident that i will know what I'm asking and what I'm looking for due to the way they took me through the purchase.

Sam · 30 July 2019

★★★★★ 5/5

Google

Have just sold our first home with Your Move. Thomas Austin dealt with our sale and from the first initial phone call with him all through to completion he has been very friendly, professional and answered all of my questions. Our sale has been very stressful due to solicitors but Tom put me at ease by chasing them for regular updates. Huge thanks to him and also to Tim Drake who we met initially to value our home and talk through options with us. We have never sold a house before but after talking with Tim I felt reassured that we had chosen the right Estate agents, and our house sold within 2 weeks! I recommend Your Move to anyone looking to buy or sell.

Sian · 30 April 2021

★★★★★ 1/5

Google

THEY ARE A DISASTER! I used YourMove for a tenant find service and they could not have found me worse tenants if they had tried! The tenants were rude, late on their rent and disrespectful to my property. I had to chase various people at YourMove multiple times to get any sort of a response. When I tried to escalate issues up to the Branch Manager it seems that they couldn't care less. Joe would talk your ear off at a million miles an hour, promising everything under the sun and delivering nothing. I cannot describe what a horrendous state my property was left in and now, worryingly, getting the deposit back is in the very incapable hands of YourMove. I would strongly advise anyone thinking of using them to think twice. There are far far better estate agents in the area for more reasonable prices.

Kitty · 16 March 2021

★★★★★ 5/5

Google

Tom Austin, one of the Sales Team, was excellent. His communication along every step of the way could not be faulted. Tom worked hard to showcase as many housing options as possible, along with showing how some 'not immediate' properties could fit the bill with some small extensions. Tom's willingness to listen to what we were looking for and his passion to find the right home was evident and, if we ever need to find a different home again, we will certainly be speaking to Tom.

Chris · 5 February 2021

★★★★★ 4/5

Google

My sale had its fair share of problems with buyers dropping out, potential chain collapse and the eventual buyers changing solicitors half ways through the purchase. But the dedication and personal attention of Victoria gave me the reassurance and support I needed through a difficult period. The one on one contact I had daily, kept me updated and able to push matters through. Victoria herself was a driving force behind the sale and a credit to the branch.

Mark · 1 February 2021

★★★★★ 4/5

Google

Amazing team thanks to everyone involved Tom a brilliant young lad such a lovely charming lad . AnthonyTim; Vicky who was so comforting and helpful always made me feel better daisy and Jo who answered my endless calls bless him! your really are very professional bunch can't thank you all enough thanks again too all wish you all the best next year may it be a better one kind regards samena.

Kirbys · 10 December 2020

★★★★★ 5/5

Google

As a first time buyer Thomas Austin was superb. He made the house viewings very relaxed. He was very professional and energetic. Thomas was able to successfully coordinate the communication between myself and the vendor. I will definitely use Your Move estate agent again in the future :), highly recommended.

Daniel · 25 June 2020

★★★★★ 5/5

Google

Amazing service from start to finish, constant communication, Tom & Sophie are fantastic, really nice people, staff worked hard and got us an offer on our home before we had even listed it, had numerous of viewings , and got us full asking price within 3 days ! Amazing and will 100% use yourmove on any future property.

Stacey · 9 May 2021

★★★★★ 5/5

Google

Met with Thomas Austin today to view two properties. He was on time, well presented and brought all the requested information with him. Thomas was well informed about the properties and answered all our questions. Great customer service and highly efficient. All in all, a pleasure!

Philip · 24 February 2020

★★★★★ 5/5

Google

From the initial contact and valuation with Tim straight through to the completion overseen by Anthony everyone was professional and friendly. Would not hesitate to instruct Your Move again or recommend them to a friend. Everyone was helpful, special thanks to Tim and Anthony.

Jackie · 30 July 2019

★★★★★ 5/5

Google

Our hunt for our forever home is being managed at Your move by Thomas Austin. So far he has been so professional and very considerate, and understanding of our situation, when it comes to the needs of our disabled daughter, when finding a house that is suitable for all the family.

Bex · 25 June 2021

★★★★★ 5/5

Google

Victoria Rashleigh dealt with the sale of our house. She was amazing! From start to finish she kept us up to date, was very professional yet personable and I really felt like she cared. Nothing was too much trouble for her. Vary pleased and would highly recommend.

Claire · 11 October 2020

★★★★★ 1/5

Google

This company has gone downhill dramatically over the last year. They do not manage your property, are rude to you on the phone when you enquire about your property, slam the phone down, pass on cases to head office to different people who dont know your case so things get missed due to increased inconsistency. Our property has gone doen hill as did the relationship with the tenant due to Your Move only and now we are left with an empty property. Thankfully we can afford it but do not take the risk is my advice no matter how desperate. Fees are high and you end up managing it yourself.

Nikki · 9 June 2020

★★★★★ 5/5

Google

Very competitive price, excellent and very helpful service and sold our property within a week. I would also highly recommend Clare Wooton for mortgage and insurance advice.

Emma · 30 July 2019

★★★★★ 5/5

Google

Our contact with Emma was fantastic....! Brilliant customer service and she ensured our sale & purchase went through without any hitches. Can't recommend her enough!

Cheryl · 30 July 2019

★★★★★ 5/5

Google

After a private sale fell through , I got in touch with Thomas Austin to list our house with your move , he was nothing but helpful from the beginning and managed to sell our house within 7 days of the offices reopening. Very professional throughout and always happy to help us with any questions we had, he kept us well informed through the whole process. Thank you for everything.

Matthew · 26 May 2020

★★★★★ 5/5

Google

Although we found a property through another agent, Thomas Austin from your move wellington, was super efficient in keeping us upto date on any new properties that came into the market that he thought we would be interested in, and called us time to time to see how our search was going and to keep up to date with our progress. A very switched on professional agent .

V · 11 September 2020

★★★★★ 5/5

Google

Beth helped myself move into my first place, she was extremely helpful, responsive and professional throughout. I couldn't have done it without he. A credit to the company!

Daniella · 28 July 2021