Home + Castle Polegate reviews

★★★★★ 5/5

Google

As first time buyers we weren’t entirely sure how the process would be but with Home and Castle it was a really easy process, we’ve heard some horror stories about buying g houses we’re thankful we didn’t experience this. Communication was quick and kept us in the loop every step of the way we had some great advice and got the house we wanted. Thanks Home and Castle and Lucy 👍🏼

Dan · 26 August 2024

★★★★★ 5/5

Google

We would like to say that Home & Castle were the best Estate Agents we have ever dealt with. From the management of Tracey Wells and her staff, especially Lucy, they were very, very helpful and professional at all times. We highly recommend them to anyone looking to sell or buy a property. 😀 …

Wayne · 24 August 2024

★★★★★ 5/5

Google

Have called every estate agent in Eastbourne trying to rent a home as soon as you mention you have a pet it seems to become an issue, Not the case for Tracey and her team they are going the extra mile trying to find somewhere for us, as a Veteran I have found problems with finding suitable accommodation. Although I haven't found anything yet im confident that Tracey will try everything she and her team can. Keep up the good work. Thankyou for caring 💓

Topcat · 24 October 2022

★★★★★ 5/5

Google

I have just sold and bought a property through Home & Castle and I cannot express how amazing they have been throughout the whole process. Nothing is too much trouble, and they are easy to get in contact with if you have a question. They supported and talked me through everything and I found them to be great to deal with. Everything you want from an estate agents and more.

Heidi · 22 July 2024

★★★★★ 5/5

Google

Tracey is just so helpful and is always such a font of knowledge whenever I speak to her. When it comes to lettings I would highly recommend using her services. Thank you Tracey!

Jude · 28 November 2023

★★★★★ 5/5

Google

We’ve been renting with home and castle for over 4 years and never had to contact them for anything until I managed to lock myself out and my child inside while taking the rubbish bin out! 😳 I called them and they were at my address in under 30 mins. They didn’t have a spare key but one of the lovely ladies managed to fit through my kitchen window and get the door open! Meanwhile my child was blissfully asleep unaware of the panic I was in 🤣 thank you so much! I won’t make that mistake again!

Sophie · 19 April 2025

★★★★★ 5/5

Google

I am so pleased with how Home and Castle manage my rented property for me. Nothing is too much trouble and Tracey and her wonderful team look after me and my tenants in equal measure. I have just has the quickest and most simple turnaround I could have hoped for. Seamless, professional and compassionate. I would highly recommend this fabulous company.

Nadine · 11 October 2024

★★★★★ 5/5

Google

Tracey and the Home & Castle team are superb - I would trust them again and again: the level of personal and dedicated service I receive is second to none. The team are always quick to respond, and they provide level-headed and kind service. I would thoroughly recommend them - they are excellent value for money too.

Robert · 1 December 2025

★★★★★ 5/5

Google

Luke was excellent, informative and proactive throughout the purchase of my property

Ant · 23 September 2025

★★★★★ 5/5

Google

From the very start speaking to Tracey on the phone she made us feel at ease and confident in what she could do. Tracey always seems to be available and makes time to either ease your mind or find out what is needed and get it done. Lucie was a great help and made the whole process very easy. 100% they did all they said and more.

Lorna · 24 October 2022

★★★★★ 5/5

Google

We are dealing with Stacey & we could not ask for better service.She is 100% dedicated & professional.We have absolute confidence in her advice.

Barry · 11 June 2026

★★★★★ 5/5

Google

Tracey was amazing from the moment I engaged her to manage my property. She assisted in getting the property redecorated and then let the property over the Christmas period. Tracey and her team were professional and friendly throughout. I could not ask more from a letting agent and I would highly recommend Home and Castle to anyone wishing to let or sell their property.PositiveProfessionalism

Carol · 24 October 2022

★★★★★ 5/5

Google

Home & Castle Polegate were brilliant with the sale of my property in Willingdon. The owner and manager Tracey Wells had a list of contacts and each performed tasks superbly getting the property to an optimum saleable condition covering: painting,/ DIY, flooring, cleaning, gardening and house clearance. The office team were also very efficient, supportive and friendly at all times. I was impressed that all phone calls and emails were immediately followed up with and when needed with solutions. My house sale was a demanding partial refurbishment project with associated logistical and time challenges. However the support I received from this company ensured that everything was achieved on time, to a very high standard, with an end result that I achieved my asking price. I would like to thank Tracey and her team for all aspects of their handling of the sale and based on my experience recommend Home & Castle to anyone in the Eastbourne area looking to market their property. Christopher Ward-Miller

Christopher · 25 October 2017

★★★★★ 5/5

Google

I have let my bungalow since 2014 with Home & Castle they are brilliant. Thank you.

Geraldine · 11 July 2026

★★★★★ 5/5

Google

I was first introduced to Home & Castle about 6 months ago when I viewed a property. Tracey met us at the property and immediately put me at ease and made me feel I was in very safe hands. She manages to finely balance complete professionalism with such warmth and friendliness, and will give you straight answers to any questions you've got - I trusted her immediately. For personal reasons, this property didn't go through but 6 months later when we were ready to move again, we found the perfect house and I was delighted to see it was again via Home & Castle. I dropped a text to Tracey (yes, she is that available and remembered us immediately) about the property and a viewing was arranged immediately. From there on we met Lucy at the property who was absolutely lovely and also Beccy at a 2nd viewing who was equally professional and friendly. We had a few things we wanted sorted before we moved in which were addressed quickly and efficiently, with excellent communication throughout. We moved in 3 days ago and were amazed to find a lovely welcome pack of goodies from Home & Castle, something I've never experienced during renting over 12 properties in the past 30yrs. The team is an absolute credit to Tracey and I would not hesitate to recommend them 100% to anyone looking to rent/sell/buy.

Nikki · 24 August 2024

★★★★★ 5/5

Google

Very polite and understanding.

Kohen · 11 September 2026

★★★★★ 5/5

Google

Tracey Wells and her team at Home & Castle are absolutely fantastic sales and lettings agents. I have seen first hand how much Tracey cares about people. She goes above and beyond to help to ensure everyone is looked after. I cannot recommend her enough.

Danielle · 24 October 2023

★★★★★ 5/5

Google

Wow - a great experience with this estate agent. Instant communication throughout to keep me up to date which is really important. I felt comfortable and safe throughout the process of selling my Mums house The house sold very quickly. Highly recommend this excellent Estate Agent.

Stephanie · 24 August 2025

★★★★★ 5/5

Google

The team worked incredibly hard to sell my house. They were persistent when things were slow down the chain, and they have a personal touch that makes them very special. I would recommend them wholeheartedly.

Debbie · 1 December 2025

★★★★★ 5/5

Google

Very Professional and helpful staff

Graeme · 11 July 2026

★★★★★ 5/5

Google

Tracey and her team are outstanding. Their knowledge and expertise in the sales and Lettings market is exceptional. The personal and caring approach shown by Tracey is so rare in this profession. 5 stars all the way.

Tony · 24 October 2023

★★★★★ 5/5

Google

Lucy at home and castle estate agents was so professional, from start to finish she went above and beyond. She was a star and I'd recommend her to anyone wanting to sell their home.

Emma · 11 October 2024

★★★★★ 5/5

Google

Amazing. Seriously one of THE best companies I have ever dealt with. Owner Tracey went above and beyond to make sure our purchase via them went smooth. Honest, quick, and ethical I loved dealing with H&C who were the polar opposite to the agent we chose to sell our property. HIGHLY recommend must be best estate agent I have ever dealt with.

Phil · 25 October 2016

★★★★★ 5/5

Google

Home + Castle were really professional and helpful, they were friendly, quick to respond to queries and made our whole house buying process smooth.

Keren · 21 November 2025