Trusted Agent profile · Waverley

Hamptons Farnham Sales reviews in Waverley

★★★★★ Great

1,651 reviews across 2 platforms

4 Castle Street, Farnham, GU9 7HS, Waverley, GU9 7HS

Hamptons's office in Waverley, at 4 Castle Street, is rated 4.3 out of 5 across 1,651 reviews on two platforms, including 210 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards Hamptons won in 2026.

Google logo

4.9 / 5

210

Reviews on Google

This office

Trustpilot logo

1,441

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Hamptons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Waverley office, from every platform, shown as written. First names only.

1/5

Trustpilot

Scam company they tried to scam me out…

Scam company they tried to scam me out of £250 for a deposit their staff member Gytis Petkauskas is very unprofessional and rude was harassing me to make a payment to their company then when payment was done tried to trick me to make a payment to a different company and not return my payment be very careful of these guys dodgy as hell he was quick to take my money but somehow doesn’t know how to use his phone when it comes to retuning my payment SCUM

Cameron · 18 July 2025

4/5

Trustpilot

Patryk has been helpful and efficient…

Patryk has been helpful and efficient in sorting out a mess left by other colleagues. He has been a temporary property manager so I can only speak of a couple of experiences and not his longer term management, but would welcome him being given the chance to prove himself in the longer term role.

Tim · 12 March 2026

5/5

Trustpilot

Apartment 5 West Wing SL4 3TD Windsor

We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.

Mustafa · 2 June 2026

Agent replied · 22 June 2026

Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is extremely important to us, so it is always rewarding to receive such positive feedback. Your kind comments will be shared with the team, who will be pleased to know that their efforts have been appreciated. Thank you again for your review and for choosing Hamptons.

5/5

Google

We used Hamptons to purchase our home in Farnham this year and the process was very clear and straight forward. James was fantastic at communication and was always on hand when needed. Thank you, Hamptons! Nathan and Holly

Nathan · 11 October 2025

Agent replied · 10 December 2024

Hi there Nathan, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.

5/5

Google

We dealt with Ricardo at Hampton farnham branch and he was great throughout the process and made the purchase stress free. Would recommend Ricardo and Hamptons to anyone looking to buy or sell through hamptons

C · 22 October 2025

Agent replied · 23 October 2025

Thank you for your kind words! We are so glad to hear that Ricardo at our Hampton Farnham branch provided exceptional service and made your purchase stress-free. We will be sure to pass along your recommendation to him. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Very efficient

Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost. Particular mention to Mandy and Patryk who are superb

Anna · 30 September 2026

Agent replied · 10 October 2026

Thank you for your kind review. We're delighted to hear that you have found our service efficient, responsive and reliable. Providing prompt support for both landlords and tenants, while sourcing trusted contractors who deliver quality work at a competitive cost, is something we work hard to achieve, so it's wonderful to know this has been reflected in your experience. A special thank you for recognising Mandy and Patryk. They will be absolutely delighted to hear your feedback and to know their hard work, dedication and attention to detail have made such a positive difference. We truly appreciate your support and thank you for taking the time to share your experience.

5/5

Trustpilot

A Positive Experience as a Tenant

For many years I continue to have a positive experience with Hamptons. My property manager (Danish Ashraf) has always been responsive, professional, and helpful, particularly when recently dealing with a leak and arranging the replacement of a boiler and shower. Communication has been excellent throughout, and I would happily recommend their property management services.

Emel · 1 June 2026

Agent replied · 22 June 2026

Thank you for your kind review. We are delighted that you had a positive experience with us and appreciate you taking the time to share your feedback. It is always rewarding to hear when our team's efforts have made a difference and delivered the level of service we strive to provide. Your comments are greatly appreciated and will be shared with the team. Thank you again for your valued feedback.

5/5

Google

Hamptons are a terrific agent to deal with. They dealt with any issue immediately and made our sale and purchase professionally and considerately. A big thanks to Nigel, Danni, James and Riccardo.

Alan · 23 October 2025

Agent replied · 11 October 2026

"Thank you for your kind words and for choosing Hamptons as your real estate partner. We are thrilled to hear that our team provided efficient, professional, and considerate service. We will be sure to pass on your appreciation to Nigel, Danni, James, and Riccardo. Congratulations on your sale and purchase! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

We recently sold through another agent and brought through Hamptons. Our agent was not great. Hamptons however and particularly Caroline was brilliant. She chased the whole chain of solicitors and estate agents. She kept us abreast of everything that was going on with the chain (which was much more than our agent or solicitor) and without her i know that the whole thing would have fallen to pieces. She is an absolute star! Can't thanks her enough. Next time we sell it will be through Hamptons.

Mark · 13 November 2023

Agent replied · 12 November 2024

Thank you for your review Mark. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Google

We just bought our home with the help of the wonderful Farnham Hamptons team and honestly, they were an absolutely helpful team, especially Riccardo Sapia, and Caroline Holley. They weren't just attentive, they were truly there for us, every step of the way. Surprisingly, they even seemed to know more about the process than our own solicitors did. From answering our endless questions to smoothing out every bump we encountered, they transformed what could've been a stressful journey into something straightforward. We couldn't be more grateful for their support and professionalism. Buying a home can be tough, but it was easy with Farnham Hamptons, Great thanks to Riccardo Sapia and Caroline Holley.

Ebru · 13 November 2023

Agent replied · 12 November 2024

Hi Ebru, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!

5/5

Google

We’ve bought our house through Hamptons and feel very grateful to the entire team especially Riccardo and James who were very professional, supportive, and dedicated to make everything moving forward despite various challenges and constraints. Our solicitor was a disaster, and when help was needed and it was clearly beyond of an agent’s direct responsibility, Riccardo did not hesitate a second to get himself involved to understand a problem, handle the communication process, and take actions to resolve the issues. There were many situations when Riccardo sacrificed his personal time helping us and the other parties in the chain to keep things moving forward. Riccardo’s attention to details, listening skills, communication stile and the ability to work under presses and solve problems exceeded our expectations.

A · 13 November 2023

Agent replied · 12 November 2024

Hi Alexander, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!

5/5

Google

We sold a property in The Bourne area of Farnham, Surrey. Hamptons were engaging and professional from start to finish. The photos and brochure looked fantastic and we received offers shortly after the house was listed. We accepted an offer and exchanged contracts a month later. Excellent work, would highly recommend!

Damien · 11 June 2026

Agent replied · 11 October 2026

Thank you for the glowing review! We are thrilled to hear that our team at Hamptons provided excellent service and helped you sell your property quickly. It was a pleasure working with you and we greatly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Hamptons have managed a property for some considerable time. Their responsibilities have included every aspect of rentals. In particular, the interface with the various tenants has been managed by Tia Manger (a Senior Property Manager) whose help has been invaluable. Timely, accurate, and complete communications between us and the Tenants have been the cornerstones of her service. Simply, exceptional.

Barry · 11 April 2026

Agent replied · 11 October 2026

Thank you so much for your kind words! Our team at Hamptons is dedicated to providing exceptional service in every aspect of property management. We are thrilled to hear that Tia, our Senior Property Manager, has been able to provide timely, accurate, and complete communication with your tenants. We always strive to go above and beyond for our clients and tenants, and we appreciate your recognition of our efforts. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

The very fast and efficient response I…

The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.

Ian · 17 March 2026

5/5

Trustpilot

Brilliant Service Throughout

We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.

Dodd · 17 April 2026

5/5

Google

We have recently bought our new house through Hamptons. All through the process James has been great at keeping us up to date and making things go as smooth as possible and was a pleasure to deal with. Thankyou

Chris · 18 July 2025

Agent replied · 26 July 2025

Thank you so much for your positive feedback! We are thrilled to hear that James provided exceptional service in finding your new home. We strive to make the home buying process as smooth and enjoyable as possible. Thank you for choosing Hamptons. Kind regards, Lucy Mawer, Customer Feedback and Support Team

5/5

Google

Big thanks to James and the team for their tireless work in selling our house and bringing the chain to its conclusion. They were all great to work with, very personable and we would thoroughly recommend

Keith · 19 July 2025

Agent replied · 17 October 2025

Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

1/5

Trustpilot

Hamptons Letting Agents APALLING

Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.

Laurie · 3 July 2023

Agent replied · 23 October 2024

Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.

5/5

Trustpilot

Excellent Property Manager.

David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.

Mr · 22 March 2026

5/5

Trustpilot

Dena is a great Property Manager

Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.

Zai · 20 March 2026

5/5

Google

Excellent Service thank you Nikki Cullen

Rima · 11 April 2026

Agent replied · 11 October 2026

"Thank you for choosing our business and for the kind words, we are thrilled to hear that Nikki provided excellent service. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Very good service

Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.

Liz · 13 October 2025

5/5

Google

I have been receiving excellent service from the lettings team at Hamptons for over a year. They display professionalism, effective communication, empathy, dependability, and strong time management. They serve as a highly organized and efficient point of contact for me, particularly my Property Manager, Nikki Cullen, and the Head of Lettings, Jay Butler.

M · 11 April 2026

Agent replied · 11 October 2026

Thank you so much for your wonderful review! We are thrilled to hear that you have received excellent service from our lettings team, especially from our Property Manager, Nikki Cullen, and the Head of Lettings, Jay. Professionalism, communication, empathy, dependability, and time management are all values we uphold and we are glad they have been reflected in our services. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Thanks to Riccardo and the team who supported myself and my siblings through the process of selling my parents house. Grateful for the pleasantness and intelligence of the staff involved, making a difficult process as smooth and relaxed as possible. In particular grateful for the knowledge of the Farnham housing market, the preparedness to discuss in detail how best to secure a sale and the high level and speed of communication. Thanks again

David · 13 November 2023

Agent replied · 12 November 2024

Hi David, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!

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Read Hamptons's Google reviews

Questions about Hamptons Farnham Sales

Has Hamptons won any awards?

Yes. In The Trusted Agent 2026 awards: Hamptons, Waverley won Trusted Agent; Hamptons, Wandsworth won Trusted Agent; Hamptons, Cherwell won Trusted Agent; Hamptons, Richmond won Trusted Agent; Hamptons, Kingston Upon Thames won Trusted Agent; Hamptons, St. Albans won Trusted Agent; Hamptons, Winchester won Trusted Agent.

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