Every review we hold for the Waverley office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotScam company they tried to scam me out…
Scam company they tried to scam me out of £250 for a deposit their staff member Gytis Petkauskas is very unprofessional and rude was harassing me to make a payment to their company then when payment was done tried to trick me to make a payment to a different company and not return my payment be very careful of these guys dodgy as hell he was quick to take my money but somehow doesn’t know how to use his phone when it comes to retuning my payment SCUM
Cameron · 18 July 2025
★★★★★ 4/5
TrustpilotPatryk has been helpful and efficient…
Patryk has been helpful and efficient in sorting out a mess left by other colleagues. He has been a temporary property manager so I can only speak of a couple of experiences and not his longer term management, but would welcome him being given the chance to prove himself in the longer term role.
Tim · 12 March 2026
★★★★★ 5/5
TrustpilotApartment 5 West Wing SL4 3TD Windsor
We moved our property at SL4 3TD Apartment 5 West Wing at Windsor almost 1.5 years ago. The property is lovely and managed by Hamptons with excellent care. Of course, as everybody faces, we had some small issues. Whenever we contact our Property Manager Patryk, he solves problems with professionalism and responds to all questions/inquiries as soon as possible.
Mustafa · 2 June 2026
Agent replied · 22 June 2026
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that you had a positive experience with our team. Providing excellent customer service is extremely important to us, so it is always rewarding to receive such positive feedback.
Your kind comments will be shared with the team, who will be pleased to know that their efforts have been appreciated.
Thank you again for your review and for choosing Hamptons.
★★★★★ 5/5
GoogleWe used Hamptons to purchase our home in Farnham this year and the process was very clear and straight forward.
James was fantastic at communication and was always on hand when needed. Thank you, Hamptons!
Nathan and Holly
Nathan · 11 October 2025
Agent replied · 10 December 2024
Hi there Nathan, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
★★★★★ 5/5
GoogleWe dealt with Ricardo at Hampton farnham branch and he was great throughout the process and made the purchase stress free. Would recommend Ricardo and Hamptons to anyone looking to buy or sell through hamptons
C · 22 October 2025
Agent replied · 23 October 2025
Thank you for your kind words! We are so glad to hear that Ricardo at our Hampton Farnham branch provided exceptional service and made your purchase stress-free. We will be sure to pass along your recommendation to him. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotVery efficient
Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost.
Particular mention to Mandy and Patryk who are superb
Anna · 30 September 2026
Agent replied · 10 October 2026
Thank you for your kind review.
We're delighted to hear that you have found our service efficient, responsive and reliable. Providing prompt support for both landlords and tenants, while sourcing trusted contractors who deliver quality work at a competitive cost, is something we work hard to achieve, so it's wonderful to know this has been reflected in your experience.
A special thank you for recognising Mandy and Patryk. They will be absolutely delighted to hear your feedback and to know their hard work, dedication and attention to detail have made such a positive difference.
We truly appreciate your support and thank you for taking the time to share your experience.
★★★★★ 5/5
TrustpilotA Positive Experience as a Tenant
For many years I continue to have a positive experience with Hamptons. My property manager (Danish Ashraf) has always been responsive, professional, and helpful, particularly when recently dealing with a leak and arranging the replacement of a boiler and shower. Communication has been excellent throughout, and I would happily recommend their property management services.
Emel · 1 June 2026
Agent replied · 22 June 2026
Thank you for your kind review.
We are delighted that you had a positive experience with us and appreciate you taking the time to share your feedback. It is always rewarding to hear when our team's efforts have made a difference and delivered the level of service we strive to provide.
Your comments are greatly appreciated and will be shared with the team.
Thank you again for your valued feedback.
★★★★★ 5/5
GoogleHamptons are a terrific agent to deal with. They dealt with any issue immediately and made our sale and purchase professionally and considerately. A big thanks to Nigel, Danni, James and Riccardo.
Alan · 23 October 2025
Agent replied · 11 October 2026
"Thank you for your kind words and for choosing Hamptons as your real estate partner. We are thrilled to hear that our team provided efficient, professional, and considerate service. We will be sure to pass on your appreciation to Nigel, Danni, James, and Riccardo. Congratulations on your sale and purchase! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently sold through another agent and brought through Hamptons. Our agent was not great. Hamptons however and particularly Caroline was brilliant. She chased the whole chain of solicitors and estate agents. She kept us abreast of everything that was going on with the chain (which was much more than our agent or solicitor) and without her i know that the whole thing would have fallen to pieces. She is an absolute star! Can't thanks her enough. Next time we sell it will be through Hamptons.
Mark · 13 November 2023
Agent replied · 12 November 2024
Thank you for your review Mark. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleWe just bought our home with the help of the wonderful Farnham Hamptons team and honestly, they were an absolutely helpful team, especially Riccardo Sapia, and Caroline Holley. They weren't just attentive, they were truly there for us, every step of the way. Surprisingly, they even seemed to know more about the process than our own solicitors did. From answering our endless questions to smoothing out every bump we encountered, they transformed what could've been a stressful journey into something straightforward. We couldn't be more grateful for their support and professionalism. Buying a home can be tough, but it was easy with Farnham Hamptons, Great thanks to Riccardo Sapia and Caroline Holley.
Ebru · 13 November 2023
Agent replied · 12 November 2024
Hi Ebru, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
★★★★★ 5/5
GoogleWe’ve bought our house through Hamptons and feel very grateful to the entire team especially Riccardo and James who were very professional, supportive, and dedicated to make everything moving forward despite various challenges and constraints. Our solicitor was a disaster, and when help was needed and it was clearly beyond of an agent’s direct responsibility, Riccardo did not hesitate a second to get himself involved to understand a problem, handle the communication process, and take actions to resolve the issues. There were many situations when Riccardo sacrificed his personal time helping us and the other parties in the chain to keep things moving forward. Riccardo’s attention to details, listening skills, communication stile and the ability to work under presses and solve problems exceeded our expectations.
A · 13 November 2023
Agent replied · 12 November 2024
Hi Alexander, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
★★★★★ 5/5
GoogleWe sold a property in The Bourne area of Farnham, Surrey. Hamptons were engaging and professional from start to finish. The photos and brochure looked fantastic and we received offers shortly after the house was listed. We accepted an offer and exchanged contracts a month later. Excellent work, would highly recommend!
Damien · 11 June 2026
Agent replied · 11 October 2026
Thank you for the glowing review! We are thrilled to hear that our team at Hamptons provided excellent service and helped you sell your property quickly. It was a pleasure working with you and we greatly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHamptons have managed a property for some considerable time. Their responsibilities have included every aspect of rentals. In particular, the interface with the various tenants has been managed by Tia Manger (a Senior Property Manager) whose help has been invaluable. Timely, accurate, and complete communications between us and the Tenants have been the cornerstones of her service. Simply, exceptional.
Barry · 11 April 2026
Agent replied · 11 October 2026
Thank you so much for your kind words! Our team at Hamptons is dedicated to providing exceptional service in every aspect of property management. We are thrilled to hear that Tia, our Senior Property Manager, has been able to provide timely, accurate, and complete communication with your tenants. We always strive to go above and beyond for our clients and tenants, and we appreciate your recognition of our efforts. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
Ian · 17 March 2026
★★★★★ 5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
Dodd · 17 April 2026
★★★★★ 5/5
GoogleWe have recently bought our new house through Hamptons. All through the process James has been great at keeping us up to date and making things go as smooth as possible and was a pleasure to deal with. Thankyou
Chris · 18 July 2025
Agent replied · 26 July 2025
Thank you so much for your positive feedback! We are thrilled to hear that James provided exceptional service in finding your new home. We strive to make the home buying process as smooth and enjoyable as possible. Thank you for choosing Hamptons. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBig thanks to James and the team for their tireless work in selling our house and bringing the chain to its conclusion. They were all great to work with, very personable and we would thoroughly recommend
Keith · 19 July 2025
Agent replied · 17 October 2025
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Laurie · 3 July 2023
Agent replied · 23 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
Mr · 22 March 2026
★★★★★ 5/5
TrustpilotDena is a great Property Manager
Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.
Zai · 20 March 2026
★★★★★ 5/5
GoogleExcellent Service thank you Nikki Cullen
Rima · 11 April 2026
Agent replied · 11 October 2026
"Thank you for choosing our business and for the kind words, we are thrilled to hear that Nikki provided excellent service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotVery good service
Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.
Liz · 13 October 2025
★★★★★ 5/5
GoogleI have been receiving excellent service from the lettings team at Hamptons for over a year. They display professionalism, effective communication, empathy, dependability, and strong time management. They serve as a highly organized and efficient point of contact for me, particularly my Property Manager, Nikki Cullen, and the Head of Lettings, Jay Butler.
M · 11 April 2026
Agent replied · 11 October 2026
Thank you so much for your wonderful review! We are thrilled to hear that you have received excellent service from our lettings team, especially from our Property Manager, Nikki Cullen, and the Head of Lettings, Jay. Professionalism, communication, empathy, dependability, and time management are all values we uphold and we are glad they have been reflected in our services. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThanks to Riccardo and the team who supported myself and my siblings through the process of selling my parents house. Grateful for the pleasantness and intelligence of the staff involved, making a difficult process as smooth and relaxed as possible.
In particular grateful for the knowledge of the Farnham housing market, the preparedness to discuss in detail how best to secure a sale and the high level and speed of communication. Thanks again
David · 13 November 2023
Agent replied · 12 November 2024
Hi David, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
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