Trusted Agent profile
★★★★★
117 reviews across 1 platform
9 High Street, Watton IP25 6AB
William H Brown's Watton office at 9 High Street is rated 4.4 out of 5 across 117 reviews on 1 platform, including 117 Google reviews rated 4.4. Checked 9 October 2026.
Every review we hold for the Watton office, from every platform, shown as written. First names only.
5/5
GoogleJake from the Watton branch of W H Browns made the whole experience of buying and selling, especially yesterday's purchase, one hell of an enjoyable experience. His professionalism and injection of humour are second to none. Well done Jake, cheers
5/5
GoogleThank you to all at the branch for all your help buying our first property! James was great with all the mortgage details, going through everything with us start to finish, so patient and customer service was spot on! Thanks Lee and Karlynn
5/5
GoogleIncredible team Hard working, empathy and communication second to none. Don’t hesitate this team are amazing and today in less than two hours of viewing sale agreed for a forever home for my in laws. I’m an ex agent of many years (out of area) and im fussy but this wonderful bunch are brilliant and if I still worked in the industry I’d pinch them all as my own staff lol. Keep up the brilliant work. Anyone who needs to verify this review feel free to get in touch. Laura, Ben you are both a true credit to this company !
5/5
GoogleGreat service provided. Especially Connor, went way beyond what was expected. Ensuring updates and smooth sale. Highly recommend
5/5
GoogleJames was very professional and helpful in arranging my first mortgage, always explaining everything and making sure I understood every step of the way. I will definitely be using James in the future and would highly recommend him.
5/5
GoogleGreat service from Joe and the team in the Watton branch who pulled out all the stops
5/5
GoogleWould like to thank Laura and the team of ladies from the Watton branch for making the stressful time of house moving as smooth as possible. Good communication and pro active approach, we were always kept updated. Would highly recommend.
5/5
GoogleJames was fantastic and helped us get sorted very quickly, he was polite, professional and talked us through each step and always asked if we had any questions. Thank you very much! Would highly recommend.
5/5
GoogleLaura the Branch Manager is excellent, very professional and clearly very knowledgeable of the local market place. She was a great help in providing me with all the information I needed in order to make my purchase.
4/5
GoogleExcellent customer service from everyone we dealt with in the office Laura was fantastic throughout returned calls in a timely manner and answered all our questions. Great office with great friendly staff Highly recommended
5/5
GoogleAll staff in branch very helpful and friendly and offered advice
Thank you for your kind words, Ian! We are delighted to hear that our team at William H Brown Estate Agents Watton provided you with helpful and friendly service, as well as valuable advice. We appreciate your feedback and look forward to assisting you in the future.
1/5
GoogleI put my house up for sale with William H Brown in Watton early last summer. I was extremely disappointed at how inactive they seemed to be over the 20 week period of the contract, only getting two viewings in total. At the end of the contract I changed agents having paid over £200 for the premium service which included £75 + vat for an EPC certificate. By chance I was looking through the details from the contract a few weeks ago and spotted that the EPC certificate they had used was from 2014... they had not had a new one done yet had not considered refunding the money. I phoned them and was told the money would be refunded within 28 days...incredible it takes that long to make a refund anyway. However it is now over six weeks later and the refund has not appeared. As I had the windows replaced in my property in 2015, I decided to book an EPC myself, which cost £47. (My new agent told me this was a cheaper way to do it) I certainly would never recommend William H Brown in Watton to others and the ‘premium service’ does definitely not warrant the title.
5/5
GoogleJust purchased our first house through William H Brown, Watton. Both Gavin and Laura were extremely helpful from initially setting up several viewing and then all the way through to now exchanged! Many Thanks!
1/5
GoogleThe service we received has been utterly appalling over a sale of a property in Watton. The contact with WHB has been dealt with in a way that it makes you wonder who is paying who for a service? Indeed, myself has had to make several calls regarding the sale culminating in a formal complaint been made to their HQ. We have been given the runaround with false information regarding an Exchange of Contract date, bad communications, staff not in the office or no one to cover and a rubbish advert that had to be redone by my own mother! The whole experience has been a debarcle from start to finish. I would strongly urge that you do not use this estate agent as they simply could not care two hoots and the customer services leaves a lot to be desired. For a fee of over £3k I would expect a damn sight better service that what we have received. I myself had a massive row with them as they could no longer tell us where we are at the sale or even care about the sale. Both us as vendors and the buyer have been led down the garden path. They really are not the best to deal with. Then they wonders why I exploded at the eleventh hour with the removals been booked and with no sale.... It's been a very bad experience all round. Never again.
5/5
GoogleConnor is great. Don't lose him.
5/5
GoogleExcellent service throughout the house selling process. All staff in branch are helpful, courteous and always go out of their way to help. Mary-Jayne took over the sale midway and has been fantastic. She was constantly in contact with both myself and the buyer and our solicitors. The process would have taken much longer without her professionalism and hard work. A great experience from a brilliant team. Thank you
4/5
GoogleThanks to Laura and her team for successfully managing the sale of my property in Watton - very helpful and much appreciated.
5/5
GoogleGreat service from Jake and the team from start to finish. Would highly recommend!
5/5
GoogleI have just sold my house and brought a bungalow through the watton office. Cant believe the reviews as I couldn't fault Laura or anyone else in the office. They were always polite even when my ex wife was rude.I would definitely use them again they scanned everything over to the solicitor which got things moving. I found Talbots law who they arranged very efficient .
2/5
GoogleDespite my assertions that I'm not actually thinking of selling up, I continued to receive regular marketing calls from this branch. My strategy yesterday was to make a booking for a valuation visit today and then cancel, hopefully wasting their time will prevent then wasting mine. Very pleasant telephone manner by staff it should be said.NegativeResponsiveness
5/5
GoogleMy in laws have been dealing with Mary Jane at the Watton branch and cannot fault her professionalism, speed and customer service. She is a real asset to the team and cannot thank her enough for her help and patience, she has made what is usually a stressful process calm and reassuring.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleJake at Watton branch. So helpful. We put him under pressure to find us a house in two days and he did. Actually there was two we liked but we had to choose. I'd recommend him to anyone and have recommended my friend come to William h brown and talk to jakePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe staff all show a dedication to customer service that is amazing. They are prompt to respond to questions and call back if necessary with any answers. Laura the manager has been remarkably patient with queries and has an honest and open approach to any dealings regarding prospective purchases.PositiveResponsiveness, Professionalism, Value
5/5
GoogleFrom start to finish these guys made the whole process stress free an straight forward, always present and accountable. A Great team, Many thanks!
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that our William H Brown team provided a five-star service!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Watton office has 117 reviews across 1 platform: 117 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
William H Brown is rated 4.4 out of 5 across all 117 reviews, and 4.4 out of 5 on Google from 117 reviews, checked 9 October 2026.
William H Brown, 9 High Street, Watton IP25 6AB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.